3CX
About 3CX
3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, live chat, instant messaging, and native mobile apps.
3CX includes a softphone for Windows, enabling users to make and receive calls through their computers, removing the need for phone hardware and allowing for work outside the office. An inbuilt multi-view switchboard allows users to manage incoming calls, view all colleague availability, and drag-and-drop calls for transfer. With CRM integration, users can launch calls in a single click from within their CRM software, and customer information appears as a pop-up on inbound calls. Caller ID is used to identify customers and automatically log the call in their customer record, with no need for manual call logging.
3CX’s smartphone clients for Android and iOS allow users to make and receive calls over 3G or WiFi, and each include an inbuilt SIP tunnel to prevent issues with remote firewalls. Incoming calls and messages trigger push notifications, allowing phones to be left on standby to reduce battery drain. Users can update their availability statuses through the app, and view their colleagues’ statuses. Through 3CX’s mobile apps, users can make and receive calls from their mobile phone without the need to give out their personal phone number.
3CX offers users clientless web conferencing, with no need to download additional software or plugins, as all voice and video communication is based in a web browser. Also included are tools for remote control and assistance, and for feedback collection.
Pricing starting from:
$350.00/year
- Free Version
- Free Trial
- Subscription
Key benefits of 3CX
• Native iOS and Android apps allow users to make free calls to the office and receive calls without the need to give out their personal phone number.
• Customizable statuses enable users to see which colleagues are available and who should not be disturbed.
• Integrated web conferencing allows users to make and join video conferences without the need for additional software or plugins.
• CRM integration offers users one-click calls from within their CRM software, customer records brought up automatically as call pop-ups, and inbound call logging.
• Live chat with website visitors. Easily switch to a call or video.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
$350.00/year
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of 3CX: 113
Alternatives
Ringover
Nextiva
800.com
RingEX
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463 Reviews
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- Industry: Chemicals
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Full featured Hosted SIP VOIP solution
Reviewed on 2022-09-28
Our on premise system had a number of issues. As it was not hosted it would only work in the...
Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.
Pros
Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.
Cons
There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.
Alternatives Considered
RingEXReasons for Choosing 3CX
Mainly i wanted to switch to a hosted solution with an app. We had dozens of users with $500+ deskphones literally gathering dust. So i wanted the numbers but not the hardware. I also wanted it for people who are travelling or did not have a company mobile phone so that they could send and receive calls without using their own plan.Switched From
Avaya Cloud OfficeReasons for Switching to 3CX
Response from 3CX
Hi Robert and thank you so much for taking the time to leave us a very good review. We hope you continue to have a good experience with 3CX.
In regards to the cons you mention, if you have multiple speaker devices (computer, headset, monitor) you can select an individual device and set the ringer to be that and adjust the volume accordingly.
If you wish, you can also exempt certain websites from having the numbers detected as telephone numbers, from the settings of the 3CX click-to-call extension.
- Industry: Food Production
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
3CX Review
Reviewed on 2025-05-28
Users appreciate the integration of various communication tools like voice calls, video conferencing...
Users appreciate the integration of various communication tools like voice calls, video conferencing, live chat, and messaging into a single platform.
Pros
3CX offers competitive pricing, which is a significant advantage for businesses looking to cut costs without sacrificing quality.
Cons
Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or integrations
Response from 3CX
Hello Bien! Thanks for your review. We're glad to hear you find 3CX competitively priced and appreciate the range of integrated communication features. We understand that updates can occasionally affect workflows, particularly with custom setups - your feedback is noted.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
I would avoid 3CX if you are MSP. Maybe still great if you are under 10
Reviewed on 2024-12-15
The licenses which supposed to be free forever, all of a sudden weren't. Even after that, because...
The licenses which supposed to be free forever, all of a sudden weren't. Even after that, because everything else worked, I have grudgingly tolerated their changes and price increases until 3CX decided to go after our customers directly. I had none of that. Switched all of my customers to a competitor which allows multi tenant and perpetual license.
Pros
3CX used to be good. I was using it for 20+ of my customers and since 2015. Best feature was the clean interface.
Cons
3CX cancelling multi tenant version in order to make more money. After that, every change translated in to higher cost for a customer while adding a lot more work to us, MSP's.
Response from 3CX
Hello Martin. Thank you for your feedback. We’d like to clarify that 3CX still offers a free plan - 3CX SMB which is completely free for up to 10 users. This plan provides nearly the same features as 3CX PRO, making it a great option for smaller setups. While 3CX reserves the right to adjust its free offerings, the availability of a free plan has always remained consistent.
Nevertheless, thank you for your time using 3CX, and we wish you all the best with your new provider.
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great system that works well on either deskphone or app
Reviewed on 2025-02-28
Works well for our small company. It's easy to go in and make changes to phone lists, Digital...
Works well for our small company. It's easy to go in and make changes to phone lists, Digital receptionist feature works really well for us as we need to route calls to different people throughout the week. Very user friendly
Pros
The mobile app is great for users that work from home or are out on site.
Cons
The new version is more complicated to initially set up. We had to make a number of changes to digital receptionist rules.
Response from 3CX
Hello Joy. Thank you for your review! Great to hear the mobile app and digital receptionist features are working well for your team. :)
We appreciate your feedback on the setup process!
- Industry: Accounting Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Cuts down transfer time
Reviewed on 2025-09-29
Good. It has many useful functions and it is relatively easy to navigate its user interface. Easy...
Good. It has many useful functions and it is relatively easy to navigate its user interface. Easy to learn for new users.
Pros
It allows you to view the availability of every employee quickly and easily, and with whom they are speaking. This helps minimize the time you spend transferring callers
Cons
The program will occasionally (maybe once a month,) glitch out and crash. It doesn't take long to come back up but it can be inconvenient.
Response from 3CX
Hello Faith! Thanks for your review. We're glad to hear 3CX has helped streamline call transfers and is easy for your team to navigate. We appreciate the note on occasional crashes - your feedback is noted.
3CX FAQs
Below are some frequently asked questions for 3CX.Q. What type of pricing plans does 3CX offer?
3CX offers the following pricing plans:
- Starting from: $350.00/year View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
1 year free. No credit card required
Q. Who are the typical users of 3CX?
3CX has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does 3CX support?
3CX supports the following languages:
Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Polish, Russian, Spanish, Turkish
Q. Does 3CX support mobile devices?
3CX supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does 3CX integrate with?
3CX integrates with the following applications:
Act!, Bitrix24, ConnectWise CPQ, Dynamics 365, Freshdesk, Freshsales, Gestionale sul Web, Google Contacts, HubSpot CRM, Jetpack, Kommo, Microsoft 365, Microsoft Outlook, Microsoft Teams, MongoDB, Nutshell, Pipedrive, Salesforce Sales Cloud, Vtiger CRM, Zendesk Suite, Zoho CRM
Q. What level of support does 3CX offer?
3CX offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for 3CX.
VoIP Software