---
description: Free software list of top Call Centre Software providers and applications. The best tools at a glance for a quick and well-founded software selection. Filter by price model, features, user ratings, and more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Call Centre Software - Top Tools & Providers | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)

# Call Centre Software

Canonical: https://www.getapp.ca/directory/275/call-center/software

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Next: [Next page](https://www.getapp.ca/directory/275/call-center/software?page=2)

> Call Centre Software are tools that help organizations manage their inbound and outbound communications with customers over the telephone. A call centre solution may be used for marketing, sales, product support, and customer queries. They automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records to review prior conversation logs before handling a call. They can also be used for follow-ups, feedback requests, and supervisor input through call barging and other techniques. Call centre systems can help streamline repetitive processes, give operators complete visibility into call logs and previous queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt customer support. Compared to conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs.

Call centre CRM software comes with a long list of features. This includes call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also has interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another feature is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre scheduling software is evolving and extending to channels like email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Find the best call centre software for your business in Canada.

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## Products

1. [3CX](https://www.getapp.ca/software/103409/3cx) — 4.4/5 (465 reviews) — Web \& mobile-based (Android, iOS) communications system.
2. [Dialpad Ai Contact Center](https://www.getapp.ca/software/169031/dialpad-contact-center) (0 reviews) — Cloud-based contact center solution for customer support
3. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (314 reviews) — Cloud-based contact center solution to streamline operations
4. [Aircall](https://www.getapp.ca/software/100333/aircall) — 4.2/5 (458 reviews) — AI powered customer communications platform
5. [CTM](https://www.getapp.ca/software/127363/calltrackingmetrics) — 4.6/5 (150 reviews) — Conversation analytics for marketing attribution
6. [CallTools](https://www.getapp.ca/software/105001/calltools) — 4.8/5 (155 reviews) — All-in-one predictive dialer \& inbound call center solution
7. [Wildix](https://www.getapp.ca/software/2045027/wildix) — 4.7/5 (209 reviews) — The First Sales-Oriented Unified Communications Solution.
8. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) — Multichannel Help Desk Solution with Powerful AI Features
9. [Zoho Voice](https://www.getapp.ca/software/2057395/zoho-voice) — 4.0/5 (46 reviews) — Cloud-based business phone for SMB sales and support teams
10. [Shelf](https://www.getapp.ca/software/109661/shelf) — 4.8/5 (106 reviews) — Cloud-based knowledge management solution
11. [JustCall](https://www.getapp.ca/software/2047760/justcall) — 4.1/5 (223 reviews) — AI-Powered Customer Communication for Sales \& Support Teams
12. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (858 reviews) — 100% cloud phone for startups and SMEs
13. [VICIdial](https://www.getapp.ca/software/110383/vicidial) — 4.7/5 (264 reviews) — Open source call center software with predictive dialer
14. [Dialing Innovations Call Center Application Suite](https://www.getapp.ca/software/113229/call-center-application) — 4.8/5 (14 reviews) — Predictive dialer \& call automation for call centers
15. [Webex Suite](https://www.getapp.ca/software/10375/webex) — 4.4/5 (7396 reviews) — One app for everything. And everyone.
16. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) — AI powered customer service across all channels
17. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews) — Online helpdesk system and customer service software
18. [Zoho Desk](https://www.getapp.ca/software/10036/zoho-desk) — 4.5/5 (2211 reviews) — Customer service software for businesses of all sizes
19. [RingEX](https://www.getapp.ca/software/105173/ringcentral-mvp) — 4.2/5 (1200 reviews) — RingEX - AI meets trusted communications
20. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (984 reviews) — All in one business management workspace
21. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (914 reviews) — AI-enabled solution to streamline business communication
22. [Salesforce Service Cloud](https://www.getapp.ca/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) — AI powered customer service management platform
23. [Talkdesk](https://www.getapp.ca/software/100659/talkdesk) — 4.5/5 (732 reviews) — Cloud-based contact center \& customer experience platform
24. [CallHippo](https://www.getapp.ca/software/107461/callhippo) — 4.4/5 (675 reviews) — Cloud-based phone system for sales, support \& growing teams
25. [GoTo Connect](https://www.getapp.ca/software/103797/goto-connect) — 4.5/5 (668 reviews) — The first-ever truly unified voice and video solution.

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Next: [Next page](https://www.getapp.ca/directory/275/call-center/software?page=2)

## Related Categories

- [Predictive Dialer Software](https://www.getapp.ca/directory/849/predictive-dialer/software)
- [Call Tracking Software](https://www.getapp.ca/directory/749/call-tracking/software)
- [VoIP Software](https://www.getapp.ca/directory/107/voip/software)
- [Call Recording Software](https://www.getapp.ca/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.ca/directory/294/telephony/software)

## Links

- [View on GetApp](https://www.getapp.ca/directory/275/call-center/software)
- [All Categories](https://www.getapp.ca/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/directory/275/call-center/software> |
| de-AT | <https://www.getapp.at/directory/275/call-center/software> |
| en | <https://www.getapp.com/customer-service-support-software/call-center/> |
| en-AE | <https://www.getapp.ae/directory/275/call-center/software> |
| en-AU | <https://www.getapp.com.au/directory/275/call-center/software> |
| en-CA | <https://www.getapp.ca/directory/275/call-center/software> |
| en-GB | <https://www.getapp.co.uk/directory/275/call-center/software> |
| en-IE | <https://www.getapp.ie/directory/275/call-center/software> |
| en-NZ | <https://www.getapp.co.nz/directory/275/call-center/software> |
| en-SG | <https://www.getapp.sg/directory/275/call-center/software> |
| en-ZA | <https://www.getapp.za.com/directory/275/call-center/software> |
| es | <https://www.getapp.es/directory/275/call-center/software> |
| es-CL | <https://www.getapp.cl/directory/275/call-center/software> |
| es-CO | <https://www.getapp.com.co/directory/275/call-center/software> |
| es-MX | <https://www.getapp.com.mx/directory/275/call-center/software> |
| fr | <https://www.getapp.fr/directory/275/call-center/software> |
| fr-BE | <https://fr.getapp.be/directory/275/call-center/software> |
| fr-CA | <https://fr.getapp.ca/directory/275/call-center/software> |
| nl | <https://www.getapp.nl/directory/275/call-center/software> |
| nl-BE | <https://www.getapp.be/directory/275/call-center/software> |
| pt | <https://www.getapp.com.br/directory/275/call-center/software> |
| pt-PT | <https://www.getapp.pt/directory/275/call-center/software> |

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