---
description: Free software list of top Call Centre Software providers and applications. The best tools at a glance for a quick and well-founded software selection. Filter by price model, features, user ratings, and more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Call Centre Software - Top Tools & Providers | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)

# Call Centre Software

Canonical: https://www.getapp.ca/directory/275/call-center/software

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Next: [Next page](https://www.getapp.ca/directory/275/call-center/software?page=2)

> Call Centre Software are tools that help organizations manage their inbound and outbound communications with customers over the telephone. A call centre solution may be used for marketing, sales, product support, and customer queries. They automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records to review prior conversation logs before handling a call. They can also be used for follow-ups, feedback requests, and supervisor input through call barging and other techniques. Call centre systems can help streamline repetitive processes, give operators complete visibility into call logs and previous queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt customer support. Compared to conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs.

Call centre CRM software comes with a long list of features. This includes call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also has interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another feature is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre scheduling software is evolving and extending to channels like email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Find the best call centre software for your business in Canada.

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## Products

1. [3CX](https://www.getapp.ca/software/103409/3cx) — 4.4/5 (467 reviews) — Web \& mobile-based (Android, iOS) communications system.
2. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (325 reviews) — Cloud-based contact center solution to streamline operations
3. [Dialpad Ai Contact Center](https://www.getapp.ca/software/169031/dialpad-contact-center) (0 reviews) — Cloud-based contact center solution for customer support
4. [Shelf](https://www.getapp.ca/software/109661/shelf) — 4.8/5 (106 reviews) — Cloud-based knowledge management solution
5. [Aircall](https://www.getapp.ca/software/100333/aircall) — 4.2/5 (461 reviews) — AI powered customer communications platform
6. [JustCall](https://www.getapp.ca/software/2047760/justcall) — 4.1/5 (224 reviews) — AI-Powered Business Communication for Sales \& Support Teams
7. [CTM](https://www.getapp.ca/software/127363/calltrackingmetrics) — 4.7/5 (158 reviews) — Conversation analytics for marketing attribution
8. [CallTools](https://www.getapp.ca/software/105001/calltools) — 4.8/5 (156 reviews) — All-in-one predictive dialer \& inbound call center solution
9. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (881 reviews) — 100% cloud phone for startups and SMEs
10. [Dialing Innovations Call Center Application Suite](https://www.getapp.ca/software/113229/call-center-application) — 4.8/5 (14 reviews) — Predictive dialer \& call automation for call centers
11. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1786 reviews) — Multichannel Help Desk Solution with Powerful AI Features
12. [VirtualPBX](https://www.getapp.ca/software/1127/virtual-pbx) — 4.7/5 (38 reviews) — One simple plan. Everything included.
13. [Webex Suite](https://www.getapp.ca/software/10375/webex) — 4.4/5 (7404 reviews) — One app for everything. And everyone.
14. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4083 reviews) — AI powered customer service across all channels
15. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3460 reviews) — Online helpdesk system and customer service software
16. [Zoho Desk](https://www.getapp.ca/software/10036/zoho-desk) — 4.5/5 (2213 reviews) — Customer service software for businesses of all sizes
17. [RingEX](https://www.getapp.ca/software/105173/ringcentral-mvp) — 4.2/5 (1205 reviews) — RingEX - AI meets trusted communications
18. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (997 reviews) — All in one business management workspace
19. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (919 reviews) — AI-enabled solution to streamline business communication
20. [Salesforce Service Cloud](https://www.getapp.ca/software/91754/salesforce-1-service-cloud) — 4.5/5 (825 reviews) — AI powered customer service management platform
21. [Talkdesk](https://www.getapp.ca/software/100659/talkdesk) — 4.5/5 (733 reviews) — Cloud-based contact center \& customer experience platform
22. [CallHippo](https://www.getapp.ca/software/107461/callhippo) — 4.4/5 (686 reviews) — Cloud-based phone system for sales, support \& growing teams
23. [GoTo Connect](https://www.getapp.ca/software/103797/goto-connect) — 4.5/5 (669 reviews) — The first-ever truly unified voice and video solution.
24. [ActivTrak](https://www.getapp.ca/software/110667/activtrak) — 4.5/5 (591 reviews) — Cloud-based platform for managing workforce intelligence
25. [NiCE CXone](https://www.getapp.ca/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud-based contact center software

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Next: [Next page](https://www.getapp.ca/directory/275/call-center/software?page=2)

## Related Categories

- [Predictive Dialer Software](https://www.getapp.ca/directory/849/predictive-dialer/software)
- [Call Tracking Software](https://www.getapp.ca/directory/749/call-tracking/software)
- [VoIP Software](https://www.getapp.ca/directory/107/voip/software)
- [Telephony Software](https://www.getapp.ca/directory/294/telephony/software)
- [Call Recording Software](https://www.getapp.ca/directory/935/call-recording/software)

## Links

- [View on GetApp](https://www.getapp.ca/directory/275/call-center/software)
- [All Categories](https://www.getapp.ca/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/directory/275/call-center/software> |
| de-AT | <https://www.getapp.at/directory/275/call-center/software> |
| en | <https://www.getapp.com/customer-service-support-software/call-center/> |
| en-AE | <https://www.getapp.ae/directory/275/call-center/software> |
| en-AU | <https://www.getapp.com.au/directory/275/call-center/software> |
| en-CA | <https://www.getapp.ca/directory/275/call-center/software> |
| en-GB | <https://www.getapp.co.uk/directory/275/call-center/software> |
| en-IE | <https://www.getapp.ie/directory/275/call-center/software> |
| en-NZ | <https://www.getapp.co.nz/directory/275/call-center/software> |
| en-SG | <https://www.getapp.sg/directory/275/call-center/software> |
| en-ZA | <https://www.getapp.za.com/directory/275/call-center/software> |
| es | <https://www.getapp.es/directory/275/call-center/software> |
| es-CL | <https://www.getapp.cl/directory/275/call-center/software> |
| es-CO | <https://www.getapp.com.co/directory/275/call-center/software> |
| es-MX | <https://www.getapp.com.mx/directory/275/call-center/software> |
| fr | <https://www.getapp.fr/directory/275/call-center/software> |
| fr-BE | <https://fr.getapp.be/directory/275/call-center/software> |
| fr-CA | <https://fr.getapp.ca/directory/275/call-center/software> |
| nl | <https://www.getapp.nl/directory/275/call-center/software> |
| nl-BE | <https://www.getapp.be/directory/275/call-center/software> |
| pt | <https://www.getapp.com.br/directory/275/call-center/software> |
| pt-PT | <https://www.getapp.pt/directory/275/call-center/software> |

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