---
description: Free software list of top Call Centre Software providers and applications. The best tools at a glance for a quick and well-founded software selection. Filter by price model, features, user ratings, and more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Call Centre Software - Top Tools & Providers | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)

# Call Centre Software

Canonical: https://www.getapp.ca/directory/275/call-center/software

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> Call Centre Software are tools that help organizations manage their inbound and outbound communications with customers over the telephone. A call centre solution may be used for marketing, sales, product support, and customer queries. They automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records to review prior conversation logs before handling a call. They can also be used for follow-ups, feedback requests, and supervisor input through call barging and other techniques. Call centre systems can help streamline repetitive processes, give operators complete visibility into call logs and previous queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt customer support. Compared to conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs.

Call centre CRM software comes with a long list of features. This includes call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also has interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another feature is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre scheduling software is evolving and extending to channels like email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Find the best call centre software for your business in Canada.

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## Products

1. [3CX](https://www.getapp.ca/software/103409/3cx) — 4.4/5 (468 reviews) — Web \& mobile-based (Android, iOS) communications system.
2. [DialedIn CCaaS](https://www.getapp.ca/software/104279/callcenternow) — 4.8/5 (335 reviews) — Cloud-based contact center solution to streamline operations
3. [Dialpad Ai Contact Center](https://www.getapp.ca/software/169031/dialpad-contact-center) (0 reviews) — The Agentic AI contact center built to resolve.
4. [CallTools](https://www.getapp.ca/software/105001/call-center-software) — 4.8/5 (156 reviews) — All-in-one predictive dialer \& inbound call center solution
5. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (890 reviews) — 100% cloud phone for startups and SMEs
6. [Shelf](https://www.getapp.ca/software/109661/shelf) — 4.8/5 (106 reviews) — Cloud-based knowledge management solution
7. [CTM](https://www.getapp.ca/software/127363/call-tracking-software) — 4.7/5 (159 reviews) — Conversation analytics for marketing attribution
8. [Dialing Innovations Call Center Application Suite](https://www.getapp.ca/software/113229/call-center-applications) — 4.8/5 (14 reviews) — Predictive dialer \& call automation for call centers
9. [VINSI](https://www.getapp.ca/software/2094164/vinsi) — 5.0/5 (10 reviews) — AI platform for voice agents \& customer ops
10. [Newfies-Dialer](https://www.getapp.ca/software/105253/newfies-dialer) — 5.0/5 (4 reviews) — Cloud callcenter for remote sales and customer communication
11. [Webex Suite](https://www.getapp.ca/software/10375/webex) — 4.4/5 (7416 reviews) — Cloud-based unified collaboration suite for enterprises
12. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4094 reviews) — AI powered customer service across all channels
13. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3486 reviews) — Cloud-based AI help desk for teams of all sizes
14. [Zoho Desk](https://www.getapp.ca/software/10036/zoho-desk) — 4.5/5 (2216 reviews) — Cloud-based help desk for all business sizes
15. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1789 reviews) — Cloud-based customer service platform for all sizes
16. [RingEX](https://www.getapp.ca/software/105173/ringcentral-mvp) — 4.2/5 (1206 reviews) — RingEX - AI meets trusted communications
17. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (1005 reviews) — Cloud \& on-premises workspace for all business sizes
18. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (919 reviews) — Cloud AI platform for unified business communications
19. [Salesforce Service Cloud](https://www.getapp.ca/software/91754/salesforce) — 4.5/5 (832 reviews) — AI powered customer service management platform
20. [Talkdesk](https://www.getapp.ca/software/100659/talkdesk) — 4.5/5 (734 reviews) — Customer Experience. Automated.
21. [CallHippo](https://www.getapp.ca/software/107461/callhippo) — 4.4/5 (693 reviews) — Cloud-based phone system for sales, support \& growing teams
22. [GoTo Connect](https://www.getapp.ca/software/103797/GoTo-Connect) — 4.5/5 (671 reviews) — The first-ever truly unified voice and video solution.
23. [ActivTrak](https://www.getapp.ca/software/110667/activtrak) — 4.5/5 (591 reviews) — Cloud-based platform for managing workforce intelligence
24. [NiCE CXone](https://www.getapp.ca/software/8391/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center software
25. [Dialpad](https://www.getapp.ca/software/103849/dialpad-sell) — 4.2/5 (571 reviews) — The AI-native platform where conversations become action.

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Next: [Next page](https://www.getapp.ca/directory/275/call-center/software?page=2)

## Related Categories

- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)
- [Call Recording Software](https://www.getapp.ca/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.ca/directory/294/telephony/software)
- [Auto Dialer Software](https://www.getapp.ca/directory/1067/auto-dialer/software)
- [Predictive Dialer Software](https://www.getapp.ca/directory/849/predictive-dialer/software)

## Links

- [View on GetApp](https://www.getapp.ca/directory/275/call-center/software)
- [All Categories](https://www.getapp.ca/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/directory/275/call-center/software> |
| de-AT | <https://www.getapp.at/directory/275/call-center/software> |
| en | <https://www.getapp.com/customer-service-support-software/call-center/> |
| en-AE | <https://www.getapp.ae/directory/275/call-center/software> |
| en-AU | <https://www.getapp.com.au/directory/275/call-center/software> |
| en-CA | <https://www.getapp.ca/directory/275/call-center/software> |
| en-GB | <https://www.getapp.co.uk/directory/275/call-center/software> |
| en-IE | <https://www.getapp.ie/directory/275/call-center/software> |
| en-NZ | <https://www.getapp.co.nz/directory/275/call-center/software> |
| en-SG | <https://www.getapp.sg/directory/275/call-center/software> |
| en-ZA | <https://www.getapp.za.com/directory/275/call-center/software> |
| es | <https://www.getapp.es/directory/275/call-center/software> |
| es-CL | <https://www.getapp.cl/directory/275/call-center/software> |
| es-CO | <https://www.getapp.com.co/directory/275/call-center/software> |
| es-MX | <https://www.getapp.com.mx/directory/275/call-center/software> |
| fr | <https://www.getapp.fr/directory/275/call-center/software> |
| fr-BE | <https://fr.getapp.be/directory/275/call-center/software> |
| fr-CA | <https://fr.getapp.ca/directory/275/call-center/software> |
| nl | <https://www.getapp.nl/directory/275/call-center/software> |
| nl-BE | <https://www.getapp.be/directory/275/call-center/software> |
| pt | <https://www.getapp.com.br/directory/275/call-center/software> |
| pt-PT | <https://www.getapp.pt/directory/275/call-center/software> |

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