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Here's our list of apps for Call Centre Software. Filters help you narrow down the results to find exactly what you’re looking for.
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.
Read more about Qualtrics CustomerXM
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.
Read more about GoTo Connect
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more
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Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. It allows programmers to easily integrate various communication methods and to use existing web development skills and codes to solve communication problems.
Read more about Twilio
Dialfire is a cloud-based outbound call center software which enables users to turn their browser into a complete outbound call center with a preview and predictive dialer and call blending tools. Dialfire also supports custom forms, multi-step campaigns with automated workflows, and more.
Read more about Dialfire
CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.
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LiveAgent is a comprehensive inbound call center solution that allows businesses to manage customer inquiries and support requests via phone, live chat, and social media. It enables agents to easily route and respond to inquiries.
Start with a 14-Day free trial, no credit card needed, no contracts.
Read more about LiveAgent
3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. One interface to answer customer live chat, FB messages & SMS.
Read more about 3CX
Better sales, made simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting. Supercharge your CRM into an automated sales machine with an intelligent autodialer, seamless CRM integration, and Enterprise Contact Center.
Read more about Kixie PowerCall
Upgrade your call center with RingCentral Contact Center. Meet your customers on their preferred channel, monitor agent performance, and delve into real-time analytics to provide better customer service.
Read more about RingCentral Contact Center
XCALLY provides all the tools to manage interaction with your customers, coming from several channels: email, SMS, web chat, phone calls, social media and messaging apps. Furthermore you have fundamental modules like Dialer, IVR Designer and a lite CRM.
Read more about XCALLY
The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success. Awarded for overall usability by Gartner Digital Markets for three consecutive quarters.
Read more about Shelf
Squaretalk provides your support and sales teams with powerful cloud call center solutions with automations and integrations made simple. So simple, you'll have time for the other parts of your business.
Leverage CTI with Zoho, Salesforce, or other popular CRMs with our native integrations.
Read more about Squaretalk
HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including voice or video calls, emails, SMS, chats, and social media platforms.
Read more about HoduCC
eTollFree is a predictive dialer software designed to help businesses record calls and control contact center operations. The platform offers a customizable campaign management feature, which enables managers to automatically call phone numbers available for different leads.
Read more about eTollFree
Power your business communications using Voice, Video, and SMS by VirtualPBX***** VirtualPBX is a award-winning business phone system provider that gives all types of organizations enterprise-grade capability at only a fraction of the cost.
Read more about VirtualPBX
PanTerra Streams call centers allow businesses to support to global customers in convenient time-zones, while reducing overhead. Benefits include: facility and equipment cost savings, higher conversion rates, decreased agent turnover, simplified temporary scaling, and a higher quality agent pool.
Read more about PanTerra Networks
Blended Call Center
Campaign Specific Caller ID
Inbound Call Center
Interactive Voice Response (IVR)
Outbound Call Center
Read more about CallShaper
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more
Read more about Dialing Innovations Call Center Application Suite
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.
Read more about Infobip
PhoneIQ is a communications platform for Salesforce users. It features a phone system that works with CRMs from any device across the globe, a contact center that enables customer dialogue and CSAT monitoring, and a sales dialer with features like power dialing, click to dial, and local presence.
Read more about PhoneIQ
Dextr is a contact center as a service (CCaaS) solution by Amazon Connect that combines a full-featured agent call control and supervisor interface with a library of cloud services. The solution leverages Amazon Connect and the Amazon eco-system to drive contact center as a service solutions.
Read more about Dextr
Zoho Voice is a cloud-based VoIP phone system specially designed for SMBs. Zoho Voice also places a phone system inside other Zoho apps like CRM, Desk, Recruit, and Bigin so you can handle calls without leaving the platform.
Read more about Zoho Voice
FOR SALESFORCE TEAMS: Fastcall CTI is a native app built for and dedicated to Salesforce. Powered by Twilio, Fastcall increases productivity & improves customer service with advanced features such as Call Routing, IVR, Call Recording, Omni-Channel, SMS & MMS. High-Velocity Sales and Call Insights.
Read more about Fastcall
Rafiki tracks and alerts key insights such as competitor mentions, prospect engagement, customer questions and more from your sales interactions across web conference calls, dialer calls and email and shares winning rep pitch patterns of top closers to help all your reps close more deals.
Read more about Rafiki
NovelVox Smart CTI Connectors link agent and supervisor desktops to phone systems, providing users with a single interface for call controls, caller information, monitoring tools, and more. The connectors support a range of contact centers, including Genesys Cloud, Cisco, and Avaya Aura.
Read more about Smart CTI Connector
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.
Read more about Zendesk Suite
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud.
Read more about Zoho Desk
Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.
Read more about RingCentral MVP
Operating a high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver exceptional customer experiences
Read more about NICE CXone
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk, Dialpad Contact Center, and Dialpad Sell.
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CallHippo is a Cloud Based Contact Center Solution that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup
Read more about CallHippo
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