---
description: Free software list of top Call Centre Software providers and applications. The best tools at a glance for a quick and well-founded software selection. Filter by price model, features, user ratings, and more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Call Centre Software - Top Tools & Providers | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)

# Call Centre Software

Canonical: https://www.getapp.ca/directory/275/call-center/software

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> Call Centre Software are tools that help organizations manage their inbound and outbound communications with customers over the telephone. A call centre solution may be used for marketing, sales, product support, and customer queries. They automatically match callers with existing database entries and add new ones to the customer repository. They queue callers, assign them to available operators, and give call centre operators access to client records to review prior conversation logs before handling a call. They can also be used for follow-ups, feedback requests, and supervisor input through call barging and other techniques. Call centre systems can help streamline repetitive processes, give operators complete visibility into call logs and previous queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt customer support. Compared to conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs.

Call centre CRM software comes with a long list of features. This includes call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also has interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another feature is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre scheduling software is evolving and extending to channels like email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred. Find the best call centre software for your business in Canada.

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## Products

1. [3CX](https://www.getapp.ca/software/103409/3cx) — 4.4/5 (465 reviews) — Web \& mobile-based (Android, iOS) communications system.
2. [Dialpad Ai Contact Center](https://www.getapp.ca/software/169031/dialpad-contact-center) (0 reviews) — Cloud-based contact center solution for customer support
3. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (324 reviews) — Cloud-based contact center solution to streamline operations
4. [JustCall](https://www.getapp.ca/software/2047760/justcall) — 4.1/5 (224 reviews) — AI-Powered Business Communication for Sales \& Support Teams
5. [Shelf](https://www.getapp.ca/software/109661/shelf) — 4.8/5 (106 reviews) — Cloud-based knowledge management solution
6. [Aircall](https://www.getapp.ca/software/100333/aircall) — 4.2/5 (459 reviews) — AI powered customer communications platform
7. [Webex Suite](https://www.getapp.ca/software/10375/webex) — 4.4/5 (7402 reviews) — One app for everything. And everyone.
8. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4079 reviews) — AI powered customer service across all channels
9. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3425 reviews) — Online helpdesk system and customer service software
10. [Zoho Desk](https://www.getapp.ca/software/10036/zoho-desk) — 4.5/5 (2212 reviews) — Customer service software for businesses of all sizes
11. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1781 reviews) — Multichannel Help Desk Solution with Powerful AI Features
12. [RingEX](https://www.getapp.ca/software/105173/ringcentral-mvp) — 4.2/5 (1203 reviews) — RingEX - AI meets trusted communications
13. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (990 reviews) — All in one business management workspace
14. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (916 reviews) — AI-enabled solution to streamline business communication
15. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (871 reviews) — 100% cloud phone for startups and SMEs
16. [Salesforce Service Cloud](https://www.getapp.ca/software/91754/salesforce-1-service-cloud) — 4.5/5 (824 reviews) — AI powered customer service management platform
17. [Talkdesk](https://www.getapp.ca/software/100659/talkdesk) — 4.5/5 (733 reviews) — Cloud-based contact center \& customer experience platform
18. [CallHippo](https://www.getapp.ca/software/107461/callhippo) — 4.4/5 (680 reviews) — Cloud-based phone system for sales, support \& growing teams
19. [GoTo Connect](https://www.getapp.ca/software/103797/goto-connect) — 4.5/5 (668 reviews) — The first-ever truly unified voice and video solution.
20. [ActivTrak](https://www.getapp.ca/software/110667/activtrak) — 4.5/5 (591 reviews) — Cloud-based platform for managing workforce intelligence
21. [NiCE CXone](https://www.getapp.ca/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud-based contact center software
22. [Dialpad](https://www.getapp.ca/software/103849/dialpad-sell) — 4.2/5 (563 reviews) — Cloud communications system for enterprise businesses
23. [Agile CRM](https://www.getapp.ca/software/102073/agile-crm) — 4.1/5 (524 reviews) — Sales and marketing CRM for growing businesses
24. [Twilio](https://www.getapp.ca/software/90610/twilio-communications-platform) — 4.4/5 (502 reviews) — Build, Scale, and Operate Customized Communication Solutions
25. [HubSpot Sales Hub](https://www.getapp.ca/software/101107/hubspot-saleshub) — 4.5/5 (498 reviews) — Freemium email productivity \& tracking for sales teams

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Next: [Next page](https://www.getapp.ca/directory/275/call-center/software?page=2)

## Related Categories

- [Predictive Dialer Software](https://www.getapp.ca/directory/849/predictive-dialer/software)
- [Call Tracking Software](https://www.getapp.ca/directory/749/call-tracking/software)
- [VoIP Software](https://www.getapp.ca/directory/107/voip/software)
- [Telephony Software](https://www.getapp.ca/directory/294/telephony/software)
- [Call Recording Software](https://www.getapp.ca/directory/935/call-recording/software)

## Links

- [View on GetApp](https://www.getapp.ca/directory/275/call-center/software)
- [All Categories](https://www.getapp.ca/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/directory/275/call-center/software> |
| de-AT | <https://www.getapp.at/directory/275/call-center/software> |
| en | <https://www.getapp.com/customer-service-support-software/call-center/> |
| en-AE | <https://www.getapp.ae/directory/275/call-center/software> |
| en-AU | <https://www.getapp.com.au/directory/275/call-center/software> |
| en-CA | <https://www.getapp.ca/directory/275/call-center/software> |
| en-GB | <https://www.getapp.co.uk/directory/275/call-center/software> |
| en-IE | <https://www.getapp.ie/directory/275/call-center/software> |
| en-NZ | <https://www.getapp.co.nz/directory/275/call-center/software> |
| en-SG | <https://www.getapp.sg/directory/275/call-center/software> |
| en-ZA | <https://www.getapp.za.com/directory/275/call-center/software> |
| es | <https://www.getapp.es/directory/275/call-center/software> |
| es-CL | <https://www.getapp.cl/directory/275/call-center/software> |
| es-CO | <https://www.getapp.com.co/directory/275/call-center/software> |
| es-MX | <https://www.getapp.com.mx/directory/275/call-center/software> |
| fr | <https://www.getapp.fr/directory/275/call-center/software> |
| fr-BE | <https://fr.getapp.be/directory/275/call-center/software> |
| fr-CA | <https://fr.getapp.ca/directory/275/call-center/software> |
| nl | <https://www.getapp.nl/directory/275/call-center/software> |
| nl-BE | <https://www.getapp.be/directory/275/call-center/software> |
| pt | <https://www.getapp.com.br/directory/275/call-center/software> |
| pt-PT | <https://www.getapp.pt/directory/275/call-center/software> |

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