---
description: Detailed reviews on Avaya Cloud Office based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Avaya Cloud Office with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Avaya Cloud Office Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/3834/contact-center-quality-assurance/software) > [Avaya Cloud Office](/software/2062969/avaya-ip-office)

# Avaya Cloud Office

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> Avaya Cloud Office is a cloud-based collaboration and unified communications solution for SMBs. The software combines calling and chat, with support for multiple devices per number and seamless switching between mobile and desk phones.
> 
> Verdict: Rated **4.2/5** by 45 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 45 Reviews |
| Ease of Use | 3.9/5 | Based on overall reviews |
| Customer Support Software | 4.0/5 | Based on overall reviews |
| Value for Money | 3.6/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Avaya

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Call Center Management
- Chat/Messaging
- Conferencing
- Contact Management Software
- Customer Experience Management
- Employee Coaching Tools
- Live Chat Software
- Multi-Channel Communication
- Multi-User Collaboration
- Presentation Streaming
- Productivity Tools
- Quality Management Software
- Reporting/Analytics
- Screen Sharing Software
- Unified Communications Software
- Video Conferencing Software

## Category

- [Contact Centre Quality Assurance Software](https://www.getapp.ca/directory/3834/contact-center-quality-assurance/software)

## Related Categories

- [Contact Centre Quality Assurance Software](https://www.getapp.ca/directory/3834/contact-center-quality-assurance/software)
- [Productivity Software](https://www.getapp.ca/directory/330/productivity/software)
- [Unified Communications Software](https://www.getapp.ca/directory/599/unified-communications/software)
- [Collaboration Software](https://www.getapp.ca/directory/335/web-collaboration/software)
- [Web Conferencing Software](https://www.getapp.ca/directory/110/web-conferencing/software)

## Alternatives

1. [Slack](https://www.getapp.ca/software/91563/slack) — 4.7/5 (24046 reviews)
2. [FreeConferenceCall.com](https://www.getapp.ca/software/109243/freeconferencecall-com) — 4.5/5 (376 reviews)
3. [Google Workspace](https://www.getapp.ca/software/90761/google-apps-for-business) — 4.7/5 (17483 reviews)
4. [GoTo Meeting](https://www.getapp.ca/software/20464/gotomeeting) — 4.4/5 (11525 reviews)
5. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (914 reviews)

## Reviews

### "Good all around voice solution for office/business" — 3.0/5

> **Luis** | *January 16, 2018* | Hospital & Health Care | Recommendation rating: 7.0/10
> 
> **Pros**: Avaya provides the phones and set up for their system.  Setting up voice mail is fairly easy and it has the option to forward voicemails to email.  Wireless calling is also available with additional headsets but our staff love them.
> 
> **Cons**: The user interface on their phones requires some learning.  For staff who are not accustomed to using the phones regularly this can be frustrating.  It is farily expensive but comprehensive.  We've also had an issue where calls on hold get dropped after a certain amount of time and have not found a good solution to this.  After researching extensively it seems to be an issue with Avaya.  Searching through the contacts can also be difficult.

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### "Avaya survey" — 5.0/5

> **Roula** | *March 17, 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use and very fast to manipulate
> 
> **Cons**: Nothing at all I can’t complain about it
> 
> Good experience

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### "It is a powerful tool to manage communications within the organization." — 5.0/5

> **Gregorio** | *February 27, 2018* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: The IP telephony has helped us solve major operational problems, in addition the system has several tools that allow you to have a good administration, the configuration is relatively simple and maintenance is simple. In addition you can add other optional benefits such as voicemail, call recording, the Avaya Equinox app among many other features.
> 
> **Cons**: The equipment and licenses are expensive, there are rumors that the system will disappear what creates this expectation if we have made the right investment.
> 
> The system is very robust and stable, the failures experienced are minimal and the service received from the equipment is great.

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### "Using for 3 years, no big issues" — 4.0/5

> **Brittany** | *April 10, 2018* | Hospital & Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: Our rep is very friendly and helpful, even calls us back when he is on vacation since we usually call him directly instead of going through the call center. It is easy to change names, extensions, voicemails, available times, etc on our end and he trained me on that aspect himself. You can set up "trees" to ring to certain groups in a certain order, turn voicemails on or off, send the phones to the automated system manually or on a schedule.
> 
> **Cons**: Occasionally we have small issues, such as a phone we took off of "forward" still being forwarded and we have to put it back on forward and then take it off.

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### "All in one phone, video and text communication" — 4.0/5

> **Melissa** | *January 14, 2023* | Legal Services | Recommendation rating: 8.0/10
> 
> **Pros**: It's very easy to add colleagues to a call, switch to video or share a link or file in the chat while speaking.
> 
> **Cons**: It doesn't integrate with Outlook to schedule calls based on someone's calendar availability.

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## Links

- [View on GetApp](https://www.getapp.ca/software/2062969/avaya-ip-office)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/avaya-ip-office/> |
| en-AE | <https://www.getapp.ae/software/2062969/avaya-ip-office> |
| en-AU | <https://www.getapp.com.au/software/2062969/avaya-ip-office> |
| en-CA | <https://www.getapp.ca/software/2062969/avaya-ip-office> |
| en-GB | <https://www.getapp.co.uk/software/2062969/avaya-ip-office> |
| en-IE | <https://www.getapp.ie/software/2062969/avaya-ip-office> |
| en-NZ | <https://www.getapp.co.nz/software/2062969/avaya-ip-office> |
| en-SG | <https://www.getapp.sg/software/2062969/avaya-ip-office> |
| en-ZA | <https://www.getapp.za.com/software/2062969/avaya-ip-office> |

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