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Here's our list of apps for Speech Analytics Software. Filters help you narrow down the results to find exactly what you’re looking for.
By processing 100% of customer interactions, VoiceAnalytics automatically provides objective, consistent, and valuable insights and information about each conversation, revealing opportunities to improve customer experience and agent performance in contact centers.
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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.
Read more about Qualtrics CustomerXM
Real-time call analysis that guides and coaches agents to stay compliant, allowing them to solely focus on solving the customer's query. Agent Assist contains several features that improve agent satisfaction, such as automated pop ups and call wrap-ups.
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CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.
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Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software. Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings.
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Snowfly is an employee engagement and gamification software designed to help businesses measure the performance of employees and engage them through incentives and rewards. It enables organizations to create, implement, and manage recognition programs to improve employee experience (EX) and satisfaction.
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Rafiki tracks and alerts key insights such as competitor mentions, prospect engagement, customer questions and more from your sales interactions across web conference calls, dialer calls and email and shares winning rep pitch patterns of top closers to help all your reps close more deals.
Read more about Rafiki
Dragon Professional Individual is a speech recognition software designed to help professionals leverage deep learning technology to dictate and transcribe documents. Its smart format rules automatically adapt to required abbreviations, phone numbers, dates, and other appearing details.
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Top A.I-enabled Speech Recognition technology in the Edtech market with nearly 95% accuracy when compared to native teachers. Easy-to-integrate API, cost reduction, game-changer speech features for your education platforms.
Read more about ELSA Speak
Talkatoo is a speech recognition and dictation software that helps veterinary organizations utilize speech-to-text technology to capture chart notes on a centralized platform. It provides a built-in medical dictionary, which lets medical professionals dictate terms, such as eosinophilia, hypothermia, intubation, and more.
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EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.
Read more about EvaluAgent
Appen is an artificial intelligence (AI)-enabled platform designed to help businesses across information technology (IT), automotive, retail, healthcare, and other industries access training data to deploy applications. It enables employees to streamline natural language processing (NLP), speech analysis, and data extraction operations via a...
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CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment and emotion detection.
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Daisee is an artificial intelligence enabled speech & semantic analytics software that helps businesses analyze calls to gain deep insight into customer satisfaction, vulnerability & more. It lets supervisors automatically evaluate call data to detect quality & compliance issues in near real-time.
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Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots.
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inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.
Read more about inConcert Omnichannel Contact Center
CallMiner Eureka is a cloud-based speech analytics software, which helps contact centers automatically analyze customers' engagement across various communication channels such as calls, emails, social media platforms, and chat.
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Observe.AI is a call analysis platform designed to help businesses prepare call transcription and automate speech recognition in order to detect customer sentiments and improve agents' performance in real-time.
Read more about Observe.AI
Knowlarity is a leading cloud communication company that offers intuitive solutions such as virtual numbers, cloud contact centers, IVR systems, AI-powered speech analytics, chatbots/voicebots, TrueCaller verified business calling, WhatsApp Business API, and more.
Read more about Knowlarity
Rev.ai’s suite of speech-to-text APIs allows businesses to build downstream applications. Speech recognition software built from speech engine trained to transcribe content on various topics with various accents for various industries.
Read more about Rev.ai
Avoma is an artificial intelligence (AI)-enabled solution designed to help businesses streamline meeting management operations for customer-facing teams. It enables professionals to capture customer information before, during, and after meetings and store them in a centralized repository.
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OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can be used by call centers, healthcare providers, home technology providers, and robotics developers to understand and leverage voice data.
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SoapBox Labs builds speech recognition technology for kids. Its proprietary technology has been built to deliver private and accurate results for kids ages 2 to 12 of all accents and dialects. Soapbox Labs also takes into account kids’ unpredictable speech patterns and behaviors.
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DeepTranscript is an automatic speech recognition provider for professionnals designed for large volumes and high accuracy. Let's collect all data available in conversations, talks, interview with our plug and play API.
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Verint Experience Management is a customer experience (CX) suite of solutions designed to help businesses across various industry verticals, such as eCommerce, retail, public sector, government, financial services, telecom, energy, communication, healthcare, consumer, media, hospitality, travel, and more.
Read more about Verint Experience Management
Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes.
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Stratifyd is an augmented intelligence and data analytics platform which helps businesses collect, analyze, and visualize unstructured and structured customer data in real-time. Using the AI-enabled speech analytics solution, customer care representatives can develop transcripts of call recordings.
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Contact Cubed helps businesses analyze calls to optimize conversions, natural language processing (NLP), and other operations across departments. The AI-enabled platform automatically identifies and removes sensitive customer information across raw and transcribed audio files.
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Tethr is a speech analytics software designed to help contact centers and various business teams such as sales, marketing, IT and finance, among others leverage artificial intelligence (AI) technology to convert customer interactions via phone calls, chats or emails into actionable insights.
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Verint Speech Analytics is a cloud-based software which helps businesses transcribe and analyze calls to gain customer insights in real-time. It allows organizations to measure customer satisfaction levels, calculate customer churn rates, analyze agents’ performance, and run marketing campaigns.
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Contexta360 is an online platform for analyzing speeches and customer telephone interactions. Speech recognition, natural language processing (NLP), and AI are used to automate the analysis of spoken words. The core module enables organizations to manage and interact with other modules within the software.
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Alvaria Engagement Analytics is a speech and text analytics engine designed for quality analysts, business analysts and other advanced users to surface valuable insights into quality, operational efficiency and customer sat across all customer communication channels.
Read more about Alvaria Engagement Analytics
Speech Analytics is software for automating the analysis and comprehension of the customer's voice in their interaction with call center agents. The system employs technologies such as Machine Learning, NPL, AI, Robot Speech, and Widget Speech for the transcription and analysis of conversations.
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AI notetaker that captures your full video meeting with transcript and notes. Instantly available and shareable at the end of your call. Start free today and experience never taking notes again.
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MeetRecord allows sales teams to capture insights from video calls. Businesses can improve sales using insights from meetings and optimize performance through coaching on real calls
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Sybill captures your buyer's verbal and non-verbal signals (body language, gaze, expressions) on calls in the context of the conversation to flag buying signals, warning signs, and what's resonating with them. Accelerate revenue with a much deeper insight into their mindset than you've ever had.
Read more about Sybill
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