Nextiva

Simplifying Business Communication

4.4 /5 (235 reviews) Write a Review!

Nextiva Overview

What is Nextiva?

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.

Nextiva Overview

Pricing

Starting from
$19.95/month

Pricing options

Free Trial
Subscription
Value for money

Nextiva Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

Nextiva screenshot:
Nextiva screenshot: Nextiva screenshot:

Nextiva Reviews

Nextiva Reviews

Overall rating
4.4
/
5
Excellent
164

Very good
31

Average
18

Poor
3

Terrible
19

Value for Money
4.3
Features
4.3
Ease of Use
4.3
Customer Support
4.3
83% recommended this app
Jean H.

Nextiva delivered for our business


David K.

Nextiva the Good the Bad and the Fugy

The best things about working with Nextiva are
1. Our Sales Rep .
2. Amazing! HD Call quality compared to our old VoIP Service.
3. Versatility of the software.

Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over....
Over a years’ worth of questions and reworking the quote to something we could get the big boss to sign.
Let’s be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation.
Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone.
And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We’re losing sales! What’s going on? This could be a career-ending type of event.

Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn’t anything that Nextiva did.
About 15 minutes later the sales rep called me back. O’ My god it was us!
He figured out what happened and mad things happen on his end to get our phones back up temporari
He Saved my Bacon!


Heather D.

Overall the product works and I see it improving overtime

Overall this product is well worth the money, especially if everyone in the office is working remotely, its easy very user friendly, and customer service has been helpful when needed.


Juan B.

DO NOT BUY

Its been like walking across the Mojave desert barefoot.


Fiona H.

Excellent Customer Service but Crazy Contract

Excellent customer service for the most part but the manager who replied to my emails once did not reply back or call me back and I had to call at least 3x to get this matter of our cancellation resolved. I would like to commend [SENSITIVE CONTENT HIDDEN] though as he went above and beyond.


Jean H.
Industry: Health, Wellness & Fitness
Company size: 51-200 Employees

Nextiva delivered for our business

Used Daily for 6-12 months
Reviewed on 12/5/2018
Review Source: Capterra

Pros

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls.
2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone.
3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department.
4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data.
5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Cons

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

David K.
Industry: Business Supplies & Equipment
Company size: 51-200 Employees

Nextiva the Good the Bad and the Fugy

Used Daily for 1-5 months
Reviewed on 10/11/2019
Review Source: Capterra

The best things about working with Nextiva are
1. Our Sales Rep .
2. Amazing! HD Call quality compared to our old VoIP Service.
3. Versatility of the software.

Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over....
Over a years’ worth of questions and reworking the quote to something we could get the big boss to sign.
Let’s be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation.
Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone.
And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We’re losing sales! What’s going on? This could be a career-ending type of event.

Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn’t anything that Nextiva did.
About 15 minutes later the sales rep called me back. O’ My god it was us!
He figured out what happened and mad things happen on his end to get our phones back up temporari
He Saved my Bacon!

Pros

Ease of use to add and manage users in multiple cities and states remotely.
Ease of adding new phones or devises Like VoIP PA Speaker in the Factory. And cordless phones as a secondary phone sharing a single Ext # with a desk phone.
The old Cell Phone App. (not the new one) everyone loved this App.

Cons

1. Build Call Flow is a total Fake selling tool used to show potential customers how easy it is to configure your call flows. It’s total BS. If you call customer support to assist you in a new configuration they tell you. O that doesn’t really work anymore, we need to configure it on the back end for you. Don’t try to use it.
If it’s nonfunctional don’t try to sell me on how easy it is using it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Heather D.
Industry: Construction
Company size: 13-50 Employees

Overall the product works and I see it improving overtime

Used Daily for 6-12 months
Reviewed on 5/23/2020
Review Source: Capterra

Overall this product is well worth the money, especially if everyone in the office is working remotely, its easy very user friendly, and customer service has been helpful when needed.

Pros

This product overall is easy to use with minor glitches that I see improving over time, and granted I just started to use this product during a global pandemic so all wifi based programs are experiencing much higher use rates. This program has an app that's on your personal cell phone, and the app is extremely east to use, the layout is honestly perfect. I'm easily able to answer the call, mute it and transfer to who it needs to go to.

Cons

The only con I have so far I feel as though may be just due to not knowing the program fully yet, but sometimes the call will flash on my screen and then disappear and say I have a missed call. Which is then confusing because I'm not sure if its truly a missed call or another office user picked it up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Juan B.
Industry: Outsourcing/Offshoring
Company size: 13-50 Employees

DO NOT BUY

Used Daily for 1+ year
Reviewed on 12/11/2019
Review Source: SoftwareAdvice

Its been like walking across the Mojave desert barefoot.

Pros

Nothing. not a single thing... it's all glitchy

Cons

The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. Cannot miss mentioning their "customer care" group is just rude.
When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform... Yes, it's a separate deal, and it's super buggy!
Sometimes call forwarding works...Sometimes...
Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months.
The Price is too high compared to other market solutions that offer the exact same service with better Software and support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Fiona H.
Industry: Retail
Company size: 2-10 Employees

Excellent Customer Service but Crazy Contract

Used Monthly for 2+ years
Reviewed on 6/30/2020
Review Source: Capterra

Excellent customer service for the most part but the manager who replied to my emails once did not reply back or call me back and I had to call at least 3x to get this matter of our cancellation resolved. I would like to commend [SENSITIVE CONTENT HIDDEN] though as he went above and beyond.

Pros

Excellent customer service and you may reach someone easily. I especially appreciate [SENSITIVE CONTENT HIDDEN] help today closing our account.

Cons

My Assistant set this up in 2018 and we fulfilled a 2-year plus contract then was charged a significant cancellation fee because we switch and I did not know contracts automatically renewed. That was really a bummer given that my store was closed for 3 months and lived on grants and loans but I do not know what they're going through so maybe they needed these fees for survival as well. They were reasonable enough to cut it into half. So I did not use the phone much but I did not like that the contract automatically renewed and was subject to a hefty cancellation fee.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8.9/10
Based on 235 user ratings
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Nextiva Pricing

Nextiva Pricing

Starting from
$19.95/month
Free Trial
Subscription
Value for money
Value for Money
4.3/5
Based on 235 user ratings
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Nextiva Features

Nextiva Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4.3/5
Based on 235 user ratings
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Categories

Additional information for Nextiva

Additional information for Nextiva

Key features of Nextiva

  • Advanced Call Forwarding
  • Anonymous Call Rejection
  • Auto Attendant
  • Call Waiting
  • Caller ID
  • Group Paging
  • Hoteling Guest
  • Hunt Group
  • Line Mirroring
  • Pre-alerting Announcement
  • Push To Talk
  • Remote Office
  • Selective Call Acceptance / Rejection
  • Shared Call Appearance
  • Voicemail to Email Messaging

Benefits

No matter if you are emerging, entrepreneurial and growing business or a larger organization that needs executive level phone service, Nextiva is a solution for you. It provides flexibility, affordability and reliability you need to run your business, with a comprehensive feature set. And, it's all delivered without any CapEx, on-premise hardware costs or system requirements.

Nextiva FAQs

Nextiva FAQs

Below are some frequently asked questions for Nextiva.

Q. What type of pricing plans does Nextiva offer?

Nextiva offers the following pricing plans:

Starting from: $19.95/month

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of Nextiva?

Nextiva offers the following features:

  • Advanced Call Forwarding
  • Anonymous Call Rejection
  • Auto Attendant
  • Call Waiting
  • Caller ID
  • Group Paging
  • Hoteling Guest
  • Hunt Group
  • Line Mirroring
  • Pre-alerting Announcement
  • Push To Talk
  • Remote Office
  • Selective Call Acceptance / Rejection
  • Shared Call Appearance
  • Voicemail to Email Messaging

Q. Who are the typical users of Nextiva?

Nextiva has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Nextiva support?

Nextiva supports the following languages:

English

Q. What type of pricing plans does Nextiva offer?

Nextiva has the following pricing plans:

Subscription

Q. Does Nextiva support mobile devices?

Nextiva supports the following devices:

Android, iPhone, iPad

Q. What other apps does Nextiva integrate with?

Nextiva integrates with the following applications:

AbacusLaw, Agency Matrix, AuguTech, Rippling, SalesExec, Zendesk

Q. What level of support does Nextiva offer?

Nextiva offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials