--- description: Detailed reviews on Nextiva based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Nextiva with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Nextiva Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Nextiva](/software/91289/nextiva) # Nextiva Canonical: https://www.getapp.ca/software/91289/nextiva Page: 1 / 38\ Next: [Next page](https://www.getapp.ca/software/91289/nextiva?page=2) > Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all. > > Verdict: Rated **4.6/5** by 919 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Nextiva \* Unifies voice, video, chat, email, social, and SMS/MMS into one platform, eliminating multi-vendor tool sprawl and reducing context-switching for agents and teams. \* AI-assisted automation handles routine customer inquiries and routes complex cases to live agents, improving contact center efficiency and response consistency. \* Real-time dashboards and call recording give supervisors continuous visibility into agent performance, queue activity, and interaction quality without relying on post-hoc reporting alone. \* Conversation intelligence surfaces full interaction history and customer context at the point of engagement, reducing handle times and supporting higher first-contact resolution rates. \* Workflow automation and third-party integrations with CRMs, helpdesks, and productivity suites allow communication processes to be embedded into existing business systems. \* Sentiment analysis and quality management tools help operations teams identify coaching opportunities and monitor customer experience trends across channels. \* Scales across business sizes and industries, including healthcare, retail, financial services, and professional services, with configurable roles, permissions, and reporting structures. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 919 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User - **Pricing Details**: Basic, Pro, and Enterprise plans are available on a monthly or annual basis. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: United States ## Features - 360 Degree Feedback Software - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Audio Calls - Audio/Video Recording - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Benchmarking - CRM Software - Calendar Management - Call Center Management - Call Conferencing - Call Logging ## Integrations (16 total) - ActiveCampaign - CallRevu - DV Pinnacle - Gong - Google Contacts - HubSpot Marketing Hub - HubSpot Sales Hub - Microsoft Access - Microsoft Outlook - Microsoft Teams - Mitel CX - RIMS paging - Salesforce Sales Cloud - SharedContacts.com - Zoho CRM ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) - [Unified Communications Software](https://www.getapp.ca/directory/599/unified-communications/software) - [Business Phone Systems Software](https://www.getapp.ca/directory/1099/business-phone-systems/software) - [Cloud PBX Software](https://www.getapp.ca/directory/1101/cloud-pbx/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) ## Alternatives 1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (890 reviews) 2. [3CX](https://www.getapp.ca/software/103409/3cx) — 4.4/5 (468 reviews) 3. [RingEX](https://www.getapp.ca/software/105173/ringcentral-mvp) — 4.2/5 (1206 reviews) 4. [Ooma Office](https://www.getapp.ca/software/117183/ooma-office) — 4.4/5 (248 reviews) 5. [Ultatel Cloud Business Phone System](https://www.getapp.ca/software/2048111/clarity-business-phone-system) — 4.7/5 (41 reviews) ## Reviews ### "So Far So Good" — 5.0/5 > **Jonathan** | *November 27, 2023* | Printing | Recommendation rating: 10.0/10 > > **Pros**: Easy setup, easy use\! Training was great\! > > **Cons**: No Cons, New to the product. So far so good\! > > So far its been an excellent experience from sales to onboarding to everyday use. ----- ### "Okay company" — 5.0/5 > **Sean** | *November 29, 2024* | Accounting Software | Recommendation rating: 10.0/10 > > **Pros**: Was a great company and that they have a great team of professionals and the products work. > > **Cons**: That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract > > It was okay and I liked it at the beginning ----- ### "You get what you pay for." — 1.0/5 > **Michael** | *February 6, 2025* | Accounting Software | Recommendation rating: 0.0/10 > > **Pros**: Software was cheap, you get what you pay for > > **Cons**: Horrible customer service. No one could take care of multiple things. You have to be transferred multiple times with long hold time. Took them over 3 months, couldn’t get our 10DLC done. Took our next provider 2 weeks. They had no follow up. > > Terrible. I told them to let me out of my contract, and they did. ----- ### "Great Cost Effective Option" — 4.0/5 > **Samantha** | *November 25, 2024* | Transportation/Trucking/Railroad | Recommendation rating: 7.0/10 > > **Pros**: Nextiva was a cost effective way to provide phones to several employees. With the help of our IT Team, we also were able to get all our phone calls to record. > > **Cons**: Lack of training. We didn't get any training on how to use the phone system. Nextiva depends on the internet., so when internet is down, so are the phones. > > Great\! we used Nextiva for a long time, they have a great platform, I feel like with some updates, and good marketing, they could double their size. ----- ### "Best Calling Solution i used in past 14 years of my Call center business" — 5.0/5 > **Verified Reviewer** | *December 28, 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Its User friendly , it has computer app, phone app and also can use on voip physical phone as well > > **Cons**: I dont know anything bad yet but if i ever face i know they have my back > > Amazing is the word, its easy to use . And afgordable ----- Page: 1 / 38\ Next: [Next page](https://www.getapp.ca/software/91289/nextiva?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/91289/nextiva) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data