Ruby Receptionists
About Ruby Receptionists
Ruby Receptionists is a virtual receptionist and live chat solution trusted by small businesses across the US. The service provides 24/7 coverage with highly-skilled conversationalists who know how to turn even the shortest interactions into big wins.
Features include virtual receptionists available around the clock to answer calls and engage website visitors. Multichannel solutions allow customers to reach the business via phone, live chat, email, and more. Proprietary tools empower fast answering speeds, robust scheduling, new client intake, payment processing, and other capabilities. The virtual switchboard routes calls by name or department. Staff can access local weather and maps to better assist callers.
There is also a focus on setting businesses up for success. Integrations sync Ruby Receptionists with many platforms and tools small businesses already use. Practical resources help owners market and grow. A commitment to diversity, equity and inclusion permeates internal culture. Extensive training equips staff with expertise in areas like conflict resolution and active listening.
Key benefits of Ruby Receptionists
- Trusted by small businesses across the U.S. to create meaningful connections with customers over the phone and through live chat, 24/7
- Delight callers and capture more opportunities with virtual receptionists
- Engage and convert website visitors through managed live chat
- Level up service with robust scheduling, intake, payment and call handling capabilities
- Access personalized insights to capture more opportunities
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- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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- Ease of Use
- Likelihood to recommend 10.0 /10
Best Virtual Receptionist Around
Reviewed on 2019-12-10
Had a very positive experience with Ruby in terms of frontline phone calls. They have an excellent...
Had a very positive experience with Ruby in terms of frontline phone calls. They have an excellent team and everyone has been super professional. Would very much recommend them as the first customer touchpoint for your business.
Pros
It is like having an actual receptionist in your office. They are fantastic and friendly. They have a list of questions you can have them ask callers and the customer service experience has been the best I have received. It is also amazing for screening solicitations.
Cons
The app has been updated, but can still lag a bit, which is very annoying if you are trying to make an outgoing phone call and need to shut down the app and restart it. Would be great if it integrated a bit more with Calendly so your upcoming phone calls show up. The cost can also be a bit high.
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
Ruby Representatives Represent Professionalism for Our Firm
Reviewed on 2024-12-30
Ruby receptionists are accurate, prompt, and represent the law firms very well.
Ruby receptionists are accurate, prompt, and represent the law firms very well.
Pros
They are professional and reliable. We know they will give us an accurate message from our potential new clients.
Cons
We have had no issues with them. Great team. We are very comfortable with them answering the phone using our name!
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for Free Trial
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- Likelihood to recommend 0.0 /10
There are so many other options
Reviewed on 2023-10-11
HORRIBLE!!!!!!! After we decided to leave and started shopping around we found 10+ competitors at...
HORRIBLE!!!!!!! After we decided to leave and started shopping around we found 10+ competitors at half the price with twice the allotted minutes. Majority of the demo calls from the competitors all had one thing in common to say about Ruby: Unbelievably over priced. We were charged 200 minutes for $650 per month. Most companies we researched came in around 350 minutes for $250-$400.
Pros
The agents answered calls friendly, with a smile
Cons
HIGHLIGHTS:Charged for full price during a promotional trial without resolution after emailing their staff 4 times. Had to dispute it through the bank directly.Bogus call handling dispositions. After one light audit, found numerous calls totaling over 30 minutes of agents claiming handling times between 4-7 minutes dispositioned as Wrong Number.Agents repeatedly gave out staff personal mobile phone numbers. We had a second onboarding call (within 60 days of trial) to fix it, again, and the agents continued to give out personal numbers. No accountability because there is no method to get a hold of someone directly, not even our sales agent who disappeared as soon as we signed and NEVER responded to our concerns, issues...etc.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
Ruby is amazing, but not for the faint of heart!
Reviewed on 2022-05-16
We had this as a secondary answering service when our primary agents weren't able to catch a call,...
We had this as a secondary answering service when our primary agents weren't able to catch a call, it got routed to Ruby.
Pros
Their receptionists are great and the service they offer is top quality. They met all expectations!
Cons
It's not a "con" but, the service can get very expensive the more it's used.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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- Likelihood to recommend 10.0 /10
We Love Ruby
Reviewed on 2021-04-27
Ruby provides us professional answering services around the clock when we are not in the office, or...
Ruby provides us professional answering services around the clock when we are not in the office, or if we need to have someone else answer the phones for awhile when we are in the office. Their customer service is outstanding and we feel they treat our customers as their own. We can't say enough good things about their professionalism.
Pros
Easy to switch phones off and on. Their customer service is OUTSTANDING.
Cons
I really don't have any complaints about this software, it meets and/or exceeds or needs.
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Ruby Receptionists FAQs
Below are some frequently asked questions for Ruby Receptionists.Q. What type of pricing plans does Ruby Receptionists offer?
Ruby Receptionists offers the following pricing plans:
- Starting from: US$140.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Ruby bills per chat or per minute for receptionist services. Monthly plans are purchased and overage rates apply for chats or minutes used over the plan amount.
Q. Who are the typical users of Ruby Receptionists?
Ruby Receptionists has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Ruby Receptionists support?
Ruby Receptionists supports the following languages:
English
Q. Does Ruby Receptionists support mobile devices?
Ruby Receptionists supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Ruby Receptionists integrate with?
Ruby Receptionists integrates with the following applications:
Clio, Google Analytics 360, Grasshopper, Rocket Matter, WordPress, Zapier
Q. What level of support does Ruby Receptionists offer?
Ruby Receptionists offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support
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