--- description: Detailed reviews on Convoso based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Convoso with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Convoso Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Convoso](/software/8280/cloud-predictive-dialer) # Convoso Canonical: https://www.getapp.ca/software/8280/cloud-predictive-dialer Page: 1 / 17\ Next: [Next page](https://www.getapp.ca/software/8280/cloud-predictive-dialer?page=2) > Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work. > > Verdict: Rated **4.5/5** by 395 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Convoso Streamlines customer interactions with advanced conversational AI that understands complex inputs and responds naturally in both voice and text Automates routine tasks such as scheduling callbacks, sending reminders, and qualifying leads, allowing teams to focus on higher-value conversations Enhances lead engagement and contact rates through intelligent virtual agents, supporting greater efficiency in the sales cycle Integrates with CRM and third-party applications using an open API, promoting efficiency across connected platforms Supports compliance with robust tools and up-to-date guidance on telemarketing regulations, helping organizations navigate evolving legal requirements ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 395 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Convoso - **Location**: Woodland Hills, US - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$90.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact Convoso for detailed pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, India, Pakistan, Philippines, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM Software - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Queues ## Integrations (14 total) - Balto - DebtPayPro - Dynamics 365 Business Central - Google Maps - HubSpot CRM - HubSpot Sales Hub - LeadsPedia - Salesforce Sales Cloud - Velocify - Zapier - Zendesk Sell - Zendesk Suite - Zoho Connect - boberdoo ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [Telephony Software](https://www.getapp.ca/directory/294/telephony/software) - [Sales Force Automation Software](https://www.getapp.ca/directory/338/sales-force-automation/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) ## Alternatives 1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (881 reviews) 2. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (325 reviews) 3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1786 reviews) 4. [Readymode](https://www.getapp.ca/software/107701/xencall) — 4.6/5 (143 reviews) 5. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4083 reviews) ## Reviews ### "13Ten Convoso" — 5.0/5 > **Yogan** | *October 17, 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Product is very user friendly and the reporting makes everything all that much more easier to manage productivity. > > **Cons**: The only dialler I have used that has no cons. > > Product has helped tremendously to increase productivity and help our campaign and business grow with the amazing features that comes equipped with the product. ----- ### "Convoso is great and likely a top 3 contender." — 4.0/5 > **Eli** | *January 20, 2025* | Insurance Software | Recommendation rating: 7.0/10 > > **Pros**: The settings are very intuitive. I found that with a little testing or contacting their support department we could achieve whatever outcome we were looking for. > > **Cons**: I think although the setting options are great and allow deep customization for your desired function, some of them are not very self explanatory and could use improvement, or more informed customer support team when asking about them. > > Overall, Convoso is reliable and has great functionality. For the purpose of our company Convoso does support our requirements and is constantly changing to try and provide a better customer experience. ----- ### "CONVOSO SOSO" — 3.0/5 > **CHADWICK** | *September 8, 2025* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: I liked the powerful dialer, real-time reporting, and how it boosted agent productivity and contact rates. > > **Cons**: I liked the features, but setup was complex and system glitches affected productivity. needs some work and it will be great > > ITS BEEN FOR THE MOST PART EASY TO USE, HAS SOME ISSUES WITH BUGS, ALOT OF CALLS COME THROUGH THE FILTER IN PLACE THAT SHOULDNT. ----- ### "Convoso is the Best. Most Expensive. Most Comprehensive." — 5.0/5 > **Cory** | *January 15, 2025* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: Convoso is such a complex dialer. Its features allow for so many different ways to have control over your data flows and agent responsibility. The endless amount of ways you can configure your setup is my selling point. I have worked with several dialers in the past and not a single one can measure up. It is not simple to use. You will both love and stress about this. But its all worth having complete control over the process in every imaginable way. > > **Cons**: Convoso has some issues regarding identifying and dispositioning calls that were not connected to an agent for any reason. Dont believe it when you see 'Disconnected Number'. It's 99% of the time not going to be a disconnected number. > > Overall I can say that there is nothing that could take me from Convoso. I have not had enough frustration with it to want to change. I am learning new things about setup and flow every single week. You will need someone who knows Convoso well to give you guidance as you're learning how to use it because it's features have features that have features, that then have settings in another part of the dialer that affects something that had nothing to do with what you were working on so be careful. I have been using it for 7 Months now and I can honestly say that this is the most comprehensive dialer on the market. If you have a simple setup, this might not be for you. But If you are working a decent size team with more than one department and a dynamic flow for your calls then this is for you. Be ready to pay up because with great software come great monthly bills. They are extremely expensive. Worth the price? Not entirely. It's definitely overpriced. However, it's the best. Do you want the best? ----- ### "Convoso is a upgrade" — 5.0/5 > **Brianna** | *July 31, 2025* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: It helps go through the calls and kept all incoming flow properly and disposition calls and inbound and outbounds > > **Cons**: The fact that once it ends the call it gets immediately through ready but that’s me personally I just didn’t like that > > It’s good I like it I really don’t have much complaints besides the least of what I liked but in regards to every I like the call flow ----- Page: 1 / 17\ Next: [Next page](https://www.getapp.ca/software/8280/cloud-predictive-dialer?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/8280/cloud-predictive-dialer) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data