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DialedIn CCaaS vs Ruby Receptionists
Overview
DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.
DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency,...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat
Ruby Receptionists is a virtual receptionist and live chat solution for small businesses. It offers multichannel customer communication solutions to deliver personal experiences online and over the phone with one central point for communication.
Ruby Receptionists is a virtual receptionist and live chat solution for small businesses. It offers multichannel customer communication solutions to...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat
Images
Pricing
Starting from
US$140.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.8/ 5Features
4.8/ 5Customer Service
4.8/ 5Value for Money
4.7/ 5Ease of Use
4.2/ 5Features
4.2/ 5Customer Service
4.1/ 5Value for Money
3.8/ 5Features
Total features 96
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM Software
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking Software
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management Software
- Campaign Specific Caller ID
- Chat Transcript
- Chat/Messaging
- Chatbot Software
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management Software
- Credit Card Processing
- Customer Communication
- Customer Database
- Customer History
- Customizable Branding
- Customizable Caller ID
- Customizable Forms
- Customizable Reports
- Dashboard Software
- Data Import/Export
- Data Management Software
- Data Security
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Lead Capture Software
- Lead Distribution
- Lead Management Software
- Lead Qualification
- List Management
- Live Chat Software
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Location
- Online Booking
- Online Payments
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Dialer Software
- Preview Dialer
- Proactive Chat
- Progressive Dialer
- Quality Management Software
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SMS Messaging
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Virtual Call Center
- Virtual Extensions
- VoIP Connection
- VoIP Software
- Voice Mail
- Voicemail Transcription
- Website Integration
- Workforce Management Software
Total features 54
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CRM Software
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking Software
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management Software
- Campaign Specific Caller ID
- Chat Transcript
- Chat/Messaging
- Chatbot Software
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management Software
- Credit Card Processing
- Customer Communication
- Customer Database
- Customer History
- Customizable Branding
- Customizable Caller ID
- Customizable Forms
- Customizable Reports
- Dashboard Software
- Data Import/Export
- Data Management Software
- Data Security
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Lead Capture Software
- Lead Distribution
- Lead Management Software
- Lead Qualification
- List Management
- Live Chat Software
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Location
- Online Booking
- Online Payments
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Dialer Software
- Preview Dialer
- Proactive Chat
- Progressive Dialer
- Quality Management Software
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SMS Messaging
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Virtual Call Center
- Virtual Extensions
- VoIP Connection
- VoIP Software
- Voice Mail
- Voicemail Transcription
- Website Integration
- Workforce Management Software
Integrations
- Clio
- Google Analytics 360
- Grasshopper
- HubSpot CMS Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Oracle CRM On Demand
- Rocket Matter
- Salesforce Sales Cloud
- SugarCRM
- WordPress
- Zapier
- Zoho CRM
- Clio
- Google Analytics 360
- Grasshopper
- HubSpot CMS Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Oracle CRM On Demand
- Rocket Matter
- Salesforce Sales Cloud
- SugarCRM
- WordPress
- Zapier
- Zoho CRM
