Jira

Pros

We used several bug tracking tools in the past but Jira is by far the best one. What I like most:
- user friendly interface, provides a nice user experience
- Agile SCRUM/Kanban support out of the box
- extremely configurable on almost everything
- extendable through custom scripting, either built-in or via addons
- very collaborative
- there are thousands of addons in the marketplace; you can even write your own

Cons

Being so flexible to be configured, the learning curve for admins is a little steep.
The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.

Pros

First of all I want to say Jira is DOMINATING the market. There is little that Jira cannot do which makes it a no brainer of everything most startups and companies will use. I love that Jira for the most part is a one-stop-shop for Engineering teams, IT teams, Knowledgebase, ticketing systems. You don't really see issues with using Jira until you get bigger. The fact that I can link Jira tickets to my Git commits and add confluence documents to my tickets and google drive files ALL IN ONE is ourtagious and its something my company loves inside and out.

Cons

Just like every software out there you cannot be perfect in all ways. Because Jira is a one-stop-shop the biggest issues we have is customization of Jira. Not because Jira cant be customized, but only because it can be customized so much that we need set Jira admins whos sole job it is to manage Jira for the entire company because of the huge learning curve because it takes so much time how to figure out even the littest changes to make our lives easier. On top of that, a big issues I see if that as you grow in Jira it is a money pit at times to have it scale with the company. At this point, we are so vested in Jira we cannot get off of it. Adding SSO, and Confluence, and CI DI, and all the features that they promote arent dominating their fields, but its like "Well.... We are on Jira and they don't integrate well with other software so if we want the best features I guess we will have to use all their software"

Pros

*Functionality

The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform.
There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue.

* New UI

Recently Jira got an update, a new chat (Stride, instead of Hipchat) and a new UI for the tasks. I can see that company goes in the right direction to adopt all of it's powers.

*Customization

Jira, being confusing at first hides a lot of it's features inside most of which you can change and adjust to your business needs. It is a great solution for a big corporation with dozens of departments, hundreds of employees and thousands of issues and tasks daily. However, in all other cases Jira can be a nightmare at this point.

Cons

*Slow

Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow.

*To many features

Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely confused. Especially, if he/she tried ANYTHING else before. Of course, I see that company does a lot to make it easier and more comfortable, but as it is now, Jira is a terrible solution for fast adoption, scary for a small or middle sized team and most definitely not a great choice for personal use.

Jira is Huge. If you are huge - great features, customizing, different apps and plugins will help you solve a lot with Jira. If you are just starting or don't have that many tasks and issues and people in your company - you should probable check other options.

Pros

Seems like a very good software, is very powerful and is reasonably easy to use.

Cons

We found it through our Trello account, after Atlassian took over Trello. We were using another service desk software but noticed that Jira Service Desk could offer all the features we needed, and all for free! Or so we thought! The plan we chose is for small teams (which we are) and is advertised (still to this date) as "Always free for 3 agents". "Free" is further highlighted at the top of the Plans & Pricing page and a large "$0" is displayed. Well, it took some time to get it set up and to import our tickets (this is not easy and we needed support which was quite difficult to get). Once we got set up, it took some time to learn about it (no phone support on free plan!) and we devoted many hours to this. And all was well for about 2-3 months......then we receive an email to say that payment is due! And that our account would be cancelled if we don't pay! What? We contacted Jira, only to be told that we are on a temporary free plan, like a free trial, and that payment is due after 3 months I believe it was. We explained about the "free" plan that we signed up to but the Jira support member just reiterated her point and was quote blunt and unhelpful. We went back to check out the "Plans and Pricing" table on the Atlassian website, thinking we obviously missed the small print. But we didn't!!! They were still brazenly advertising "$0" and "Always free for 3 agents" and there is no mention of a free trial , anywhere on this page at all!!

Pros

Jira has a strong SaaS-based offering that makes the administration and operation of the product simple and easy. The software has multiple options for viewing tasks (from project-task style to Kanban style) which allows different teams to be flexible and use different formats.

Cons

The difficulty of running the hosted version of the software with custom plugins is almost unacceptable for enterprise-grade software. The concept that enterprise project-management software requires dedicated IT assets to service and maintenance increases the overhead of the software to unacceptable levels. If a deployment requires a host, non-SaaS version of the software with custom plugins, reconsider.