Jira

Project & Issue Tracking Software - See why we're #1!

4.4 /5 (9452 reviews) Write a Review!

Jira Overview

What is Jira?

With Jira, there's no shortage of ways to stay in the loop. Whether you prefer to receive updates via email, chat, or by checking in on your mobile device, Jira has you covered. At your desk or on the go with the new mobile interface, Jira helps your team get the job done.

Issues are everywhere: Tasks, ideas, and requests are hiding in documents, people's heads, and deep in your inbox. Use Jira to capture and organize your team's issues, prioritize and take action on what's important, and stay up to date with what's going on around you. Jira makes all of this easy, so your team can spend less time managing the work and more time building great software.

Work the way you want: Your process is at the heart of everything you do. Don't shoehorn your team's work into the default workflow defined by your project tracker. Jira has workflows to match your existing processes, that you can easily adapt as your team evolves. Use the tool that fits your team, don't change your team to fit your tool.

Productive, powerful planning: Teams that need to be effective and efficient choose Jira to help them capture, assign, and prioritize their work. Ensure that everyone on your team knows exactly what needs to be done when, then watch the job get done flawlessly. And when you add the power of agile to Jira– with the Jira Agile add-on – you can even plan agile sprints!

Collaborate easily: On any team, it's important that people can easily share information and reach out for help when they need it. JIRA's simple, intuitive interface allows you to collaborate with teammates and get the job done more efficiently. If you think that's awesome, you'll love it even more when you combine JIRA's @mentions and assignment features with the power of Confluence and HipChat.

Visibility at the speed of light: Watch the issues that are most important to you, monitor activity streams, and share information with powerful dashboards, wallboards, and more. With Jira, you'll always know what's going on.

Collect, service, and report: With Jira Service Desk, the Jira platform becomes a modern, flexible service desk experience that streamlines customer requests and boosts your IT team's efficiency.

Agile project management: These days, just keeping track of your work isn't enough – you've got to be agile. Jira Agile adds agile project management to the power of JIRA.

Jira Overview

Pricing

Starting from
$10.00/month

Pricing options

Free Trial
Subscription
Value for money

Jira Software offers flexible pricing.

Small teams: Starts at $10/month for up to 10 users
Growing teams: $7 per user/month for 11-100 users


Jira Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, India
Supported Languages
Chinese (Traditional), Czech, Danish, English, French and 7 others, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish

Media

Collaboration Tools
Visibility
Service Desk
Code Integration
Build & Release
Scrum & Kanban
Getting Started
Workflows
Importing
Agile Development
Jira video Jira screenshot: Collaboration Tools Jira screenshot: Visibility Jira screenshot: Service Desk Jira screenshot: Code Integration Jira screenshot: Build & Release Jira screenshot: Scrum & Kanban Jira screenshot: Getting Started Jira screenshot: Workflows Jira screenshot: Importing Jira screenshot: Agile Development

Jira Reviews

Jira Reviews

Overall rating
4.4
/
5
Excellent
4760

Very good
3638

Average
876

Poor
123

Terrible
55

Value for Money
4.2
Features
4.4
Ease of Use
3.9
Customer Support
4.1
89% recommended this app
Cristian B.

Jira for bug tracking and project management

I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.


Randy N.

The software an engineering department can not live without

Jira cuppled with Agile processes have driven the velocity and overall engineering teams to new heights at the company. I don't see a world where once you are on it you are with it for better or worse.


Yaroslav K.

More then you will ever need / Tool to handle thousands of problems one by one


Fergus M.

Disappointing attitude!

Hugely disappointing attitude. The money they were looking for after 3 months was quite reasonable but the attitude of the customer support agent and the extremly deceitful and dishonest way that they promote this plan was a huge turn-off.


Stephen G.

Enterprise Task Management

Jira is a strong, industry-standard project management and task tracking service that is flexible enough to allow different types of teams (software, legal, IT, etc.) to work on the same platform.


Cristian B.
Industry: Semiconductors
Company size: 501-1,000 Employees

Jira for bug tracking and project management

Used Daily for 2+ years
Reviewed on 7/18/2019
Review Source: Capterra

I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.

Pros

We used several bug tracking tools in the past but Jira is by far the best one. What I like most:
- user friendly interface, provides a nice user experience
- Agile SCRUM/Kanban support out of the box
- extremely configurable on almost everything
- extendable through custom scripting, either built-in or via addons
- very collaborative
- there are thousands of addons in the marketplace; you can even write your own

Cons

Being so flexible to be configured, the learning curve for admins is a little steep.
The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Randy N.
Industry: Financial Services
Company size: 201-500 Employees

The software an engineering department can not live without

Used Daily for 1+ year
Reviewed on 10/9/2020
Review Source: Capterra

Jira cuppled with Agile processes have driven the velocity and overall engineering teams to new heights at the company. I don't see a world where once you are on it you are with it for better or worse.

Pros

First of all I want to say Jira is DOMINATING the market. There is little that Jira cannot do which makes it a no brainer of everything most startups and companies will use. I love that Jira for the most part is a one-stop-shop for Engineering teams, IT teams, Knowledgebase, ticketing systems. You don't really see issues with using Jira until you get bigger. The fact that I can link Jira tickets to my Git commits and add confluence documents to my tickets and google drive files ALL IN ONE is ourtagious and its something my company loves inside and out.

Cons

Just like every software out there you cannot be perfect in all ways. Because Jira is a one-stop-shop the biggest issues we have is customization of Jira. Not because Jira cant be customized, but only because it can be customized so much that we need set Jira admins whos sole job it is to manage Jira for the entire company because of the huge learning curve because it takes so much time how to figure out even the littest changes to make our lives easier. On top of that, a big issues I see if that as you grow in Jira it is a money pit at times to have it scale with the company. At this point, we are so vested in Jira we cannot get off of it. Adding SSO, and Confluence, and CI DI, and all the features that they promote arent dominating their fields, but its like "Well.... We are on Jira and they don't integrate well with other software so if we want the best features I guess we will have to use all their software"

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Yaroslav K.
Industry: Higher Education
Company size: 1,001-5,000 Employees

More then you will ever need / Tool to handle thousands of problems one by one

Used Daily for 6-12 months
Reviewed on 5/21/2018
Review Source: GetApp

Pros

*Functionality

The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform.
There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue.

* New UI

Recently Jira got an update, a new chat (Stride, instead of Hipchat) and a new UI for the tasks. I can see that company goes in the right direction to adopt all of it's powers.

*Customization

Jira, being confusing at first hides a lot of it's features inside most of which you can change and adjust to your business needs. It is a great solution for a big corporation with dozens of departments, hundreds of employees and thousands of issues and tasks daily. However, in all other cases Jira can be a nightmare at this point.

Cons

*Slow

Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow.

*To many features

Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely confused. Especially, if he/she tried ANYTHING else before. Of course, I see that company does a lot to make it easier and more comfortable, but as it is now, Jira is a terrible solution for fast adoption, scary for a small or middle sized team and most definitely not a great choice for personal use.

Jira is Huge. If you are huge - great features, customizing, different apps and plugins will help you solve a lot with Jira. If you are just starting or don't have that many tasks and issues and people in your company - you should probable check other options.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Fergus M.
Industry: Wholesale
Company size: 2-10 Employees

Disappointing attitude!

Used Daily for Free Trial
Reviewed on 9/11/2020
Review Source: Capterra

Hugely disappointing attitude. The money they were looking for after 3 months was quite reasonable but the attitude of the customer support agent and the extremly deceitful and dishonest way that they promote this plan was a huge turn-off.

Pros

Seems like a very good software, is very powerful and is reasonably easy to use.

Cons

We found it through our Trello account, after Atlassian took over Trello. We were using another service desk software but noticed that Jira Service Desk could offer all the features we needed, and all for free! Or so we thought! The plan we chose is for small teams (which we are) and is advertised (still to this date) as "Always free for 3 agents". "Free" is further highlighted at the top of the Plans & Pricing page and a large "$0" is displayed. Well, it took some time to get it set up and to import our tickets (this is not easy and we needed support which was quite difficult to get). Once we got set up, it took some time to learn about it (no phone support on free plan!) and we devoted many hours to this. And all was well for about 2-3 months......then we receive an email to say that payment is due! And that our account would be cancelled if we don't pay! What? We contacted Jira, only to be told that we are on a temporary free plan, like a free trial, and that payment is due after 3 months I believe it was. We explained about the "free" plan that we signed up to but the Jira support member just reiterated her point and was quote blunt and unhelpful. We went back to check out the "Plans and Pricing" table on the Atlassian website, thinking we obviously missed the small print. But we didn't!!! They were still brazenly advertising "$0" and "Always free for 3 agents" and there is no mention of a free trial , anywhere on this page at all!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Stephen G.
Industry: Computer Software
Company size: 501-1,000 Employees

Enterprise Task Management

Used Daily for 1+ year
Reviewed on 9/27/2020
Review Source: Capterra

Jira is a strong, industry-standard project management and task tracking service that is flexible enough to allow different types of teams (software, legal, IT, etc.) to work on the same platform.

Pros

Jira has a strong SaaS-based offering that makes the administration and operation of the product simple and easy. The software has multiple options for viewing tasks (from project-task style to Kanban style) which allows different teams to be flexible and use different formats.

Cons

The difficulty of running the hosted version of the software with custom plugins is almost unacceptable for enterprise-grade software. The concept that enterprise project-management software requires dedicated IT assets to service and maintenance increases the overhead of the software to unacceptable levels. If a deployment requires a host, non-SaaS version of the software with custom plugins, reconsider.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.2/10
Based on 9,452 user ratings
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Jira Pricing

Jira Pricing

Starting from
$10.00/month
Free Trial
Subscription
Value for money

Jira Software offers flexible pricing.

Small teams: Starts at $10/month for up to 10 users
Growing teams: $7 per user/month for 11-100 users

Jira Software offers flexible pricing.

Small teams: Starts at $10/month for up to 10 users
Growing teams: $7 per user/month for 11-100 users

Value for Money
4.2/5
Based on 9,452 user ratings
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Jira Features

Jira Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Collaboration Tools
Drag & Drop Interface
Gantt Charts
Multiple Projects
Prioritizing
Progress Tracking
Project Management
Project Planning
Project Time Tracking
Project Tracking
Projections
Reporting & Statistics
Task Management
Task Planning
Task Tracking
Third Party Integration
Features
4.4/5
Based on 9,452 user ratings
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Categories

Additional information for Jira

Additional information for Jira

Key features of Jira

  • 1000's of Add-ons
  • @mentions
  • API
  • API availability
  • Action management
  • Active directory integration
  • Activity dashboard
  • Activity tracking
  • Agile development
  • Agile reporting
  • Assignment management
  • Automatic notifications
  • Burndown charts
  • Burndown/burnup charts
  • Categorizing
  • Charting
  • Code integration
  • Collaboration tools
  • Commenting
  • Communication management
  • Completion tracking
  • Configurable workflow
  • Cumulative flow diagrams
  • Custom filters
  • Custom reports
  • Customizable scrum boards
  • Customizable workflows
  • Development tracking
  • Dynamic workflow
  • Estimating
  • Filtered views
  • Forecasting
  • GitHub integration
  • IT / software projects
  • Issue management
  • Issue tracking
  • JIRA's query language (JQL)
  • Kanban boards
  • Mobile apps
  • Monitoring
  • OnDemand or hosted
  • OpenSocial gadgets
  • Planning tools
  • Portfolio management
  • Prioritizing
  • Progress tracking
  • Project time tracking
  • Project workflow
  • Projections
  • Real time reporting
  • Release management
  • Reporting & statistics
  • Roadmap planning
  • Search functionality
  • Service desk management
  • Sprint planning
  • Sprint reports
  • Status reporting
  • Team management
  • Third party integration
  • Traceability
  • Velocity charts
  • Version reports
  • Visual timeline

Benefits

  • Agile at Scale
    Scrum and Kanban improve project success and deliver value iteratively. Jira and Jira Agile scale Agile across your organization. Jira also integrates with GitHub to link issues to commits.

  • Industry Leading Workflow Engine
    Don't let your issue tracking software dictate your process. With Jira's workflow engine you can easily build the process that fits your team.

  • Polished User Experience
    Create, update, and work through issues using a fast and intuitive web interface with lightning-quick keyboard shortcuts.

  • Flexible Dashboards
    Create a personalized view of Jira. Share dashboards to track project status, create custom reports, and monitor team wallboards.

  • Powerful Searching and Reporting
    Use Jira's Query Language (JQL) with simple autocomplete to build advanced queries. Create a personalized view of Jira and share dashboards to track project status, create custom reports, and monitor team progress with wallboards.

  • Deployment Options
    Simple Windows and Linux installers are available for an OnPremise solution, or you can get started hassle-free with JIRA OnDemand. Easily switch between OnPremise or OnDemand as your organization evolves.

  • Integrate with Everything
    Get more from Jira with flexible REST and Java APIs – plus over 600 plugins and add-ons in the Atlassian Marketplace– to connect with the applications and tools you use every day.

  • Jira FAQs

    Jira FAQs

    Below are some frequently asked questions for Jira.

    Q. What type of pricing plans does Jira offer?

    Jira offers the following pricing plans:

    Starting from: $10.00/month

    Pricing model: Subscription

    Free Trial: Available

    Jira Software offers flexible pricing. Small teams: Starts at $10/month for up to 10 users Growing teams: $7 per user/month for 11-100 users

    Q. What are the main features of Jira?

    Jira offers the following features:

    • 1000's of Add-ons
    • @mentions
    • API
    • API availability
    • Action management
    • Active directory integration
    • Activity dashboard
    • Activity tracking
    • Agile development
    • Agile reporting
    • Assignment management
    • Automatic notifications
    • Burndown charts
    • Burndown/burnup charts
    • Categorizing
    • Charting
    • Code integration
    • Collaboration tools
    • Commenting
    • Communication management
    • Completion tracking
    • Configurable workflow
    • Cumulative flow diagrams
    • Custom filters
    • Custom reports
    • Customizable scrum boards
    • Customizable workflows
    • Development tracking
    • Dynamic workflow
    • Estimating
    • Filtered views
    • Forecasting
    • GitHub integration
    • IT / software projects
    • Issue management
    • Issue tracking
    • JIRA's query language (JQL)
    • Kanban boards
    • Mobile apps
    • Monitoring
    • OnDemand or hosted
    • OpenSocial gadgets
    • Planning tools
    • Portfolio management
    • Prioritizing
    • Progress tracking
    • Project time tracking
    • Project workflow
    • Projections
    • Real time reporting
    • Release management
    • Reporting & statistics
    • Roadmap planning
    • Search functionality
    • Service desk management
    • Sprint planning
    • Sprint reports
    • Status reporting
    • Team management
    • Third party integration
    • Traceability
    • Velocity charts
    • Version reports
    • Visual timeline

    Q. Who are the typical users of Jira?

    Jira has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    Q. What languages does Jira support?

    Jira supports the following languages:

    Chinese (Traditional), Czech, Danish, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish

    Q. What type of pricing plans does Jira offer?

    Jira has the following pricing plans:

    Subscription

    Q. Does Jira support mobile devices?

    Jira supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Jira integrate with?

    Jira integrates with the following applications:

    AppFusions, Get Satisfaction, LeanKit, Planview PPM Pro, SpiraTeam, Testuff, Usersnap, Workfront, Zendesk, time cockpit

    Q. What level of support does Jira offer?

    Jira offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials