About Productboard

Productboard is a customer-driven product management system that empowers teams to get the right products to market, faster. It provides a complete solution for product teams to understand user needs, prioritize what to build next, align everyone on the roadmap, and engage with their customers. Productboard is easy to use, enables company-wide collaboration, and integrates into existing workflows. Over 3,500 organizations around the world use Productboard to build excellent products.

Key benefits of Productboard

  • Easily create product roadmaps based on a variety of templates. Roadmaps always stay up-to-date as plans evolve and serve as a single source of truth for sharing where your product is headed next.
  • Consolidate product ideas, requests, and feedback from many sources — email, Slack, Zendesk, Intercom, Typeform.
  • Get a holistic view of all your feature ideas and see which have been requested the most, across all your customers or within customer segments.
  • Set your product objectives and prioritize what to work on based on user needs, business goals, and a variety of other criteria.
  • Bridge the divide between your product team and customer community with a Customer Feedback Portal that lets your share ideas you're considering, what's planned, and what's been launched – and collect feedback directly from end users.
  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

    Supported Languages

    English

    Images

    Organize and prioritize feature ideas based on user needs and business objectives
    Carry out release planning and share your roadmap with business and delivery stakeholders to show them what's coming down the pike
    Create high-level Agile or kanban style roadmaps that group features into Now/Next/Later time horizons (or other categories of your choice) or by each feature's current status (New idea, Discovery, Backlog, Delivery, Launched)
    Create timeline roadmaps to plan work in relation to upcoming date-based milestones like a major industry conference, analyst briefing, or marketing launch
    Prioritize features using highly visual interactive drag and drop interfaces like the Prioritization matrix
    Share ideas you're considering, what's planned, and what's been launched with a Customer Feedback Portal — and collect votes and feedback directly from end users
    Consolidate product ideas, requests, and feedback from a variety of sources and identify trends around what customers really need
    View 8 more
    Productboard video
    Productboard screenshot: Organize and prioritize feature ideas based on user needs and business objectives Productboard screenshot: Carry out release planning and share your roadmap with business and delivery stakeholders to show them what's coming down the pike Productboard screenshot: Create high-level Agile or kanban style roadmaps that group features into Now/Next/Later time horizons (or other categories of your choice) or by each feature's current status (New idea, Discovery, Backlog, Delivery, Launched) Productboard screenshot: Create timeline roadmaps to plan work in relation to upcoming date-based milestones like a major industry conference, analyst briefing, or marketing launch Productboard screenshot: Prioritize features using highly visual interactive drag and drop interfaces like the Prioritization matrix Productboard screenshot: Share ideas you're considering, what's planned, and what's been launched with a Customer Feedback Portal — and collect votes and feedback directly from end users Productboard screenshot: Consolidate product ideas, requests, and feedback from a variety of sources and identify trends around what customers really need

    Features

    Total features of Productboard: 28

    • @mentions
    • API
    • Activity Tracking
    • Automatic Notifications
    • Client Portal
    • Collaboration Tools
    • Commenting
    • Content Repository
    • Customer Segmentation
    • Data Import/Export
    • Drag & Drop Interface
    • Estimating
    • Feedback Management
    • Gantt Charts
    • Ideation
    • Prioritizing
    • Progress Tracking
    • Single Sign On
    • Status Reporting
    • Status Tracking
    • Task Management
    • Task Planning
    • Task Tracking
    • Third Party Integration
    • Timeline Management
    • Trend Analysis
    • Two-Factor Authentication
    • Voting

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    Reviews

    Overall rating

    4.7 /5
    (114)
    Value for Money
    4.4/5
    Features
    4.4/5
    Ease of Use
    4.5/5
    Customer Support
    4.8/5

    Already have Productboard?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 114
    Eric P.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Simplest way for sophisticated insight consolidation, prioritization, and roadmap management

    Reviewed on 2019-10-26

    We had an alignment and communication problem that we had to solve. Plain and simply, productboard...

    We had an alignment and communication problem that we had to solve. Plain and simply, productboard gives us a clear way to communicate and collaborate on our product roadmap. And gives our team insight into how we think about and prioritize initiatives.

    Pros

    Consolidating insights from myself, our customers, and our team. I also really like the different views I can create and ways I can prioritize things by release and various scores. The public feedback forum is also really, really nice. Then the beautiful roadmap view is just icing on the cake.

    Cons

    Doesn't integrate to Clubhouse, which we are moving to from JIRA. We also didn't use the JIRA integration because we were on New JIRA. Which is why we are now on Clubhouse, which I'll save for another review. Also, I feel there are a couple of elements missing when looking at reporting and ongoing maintenance of tickets... but that's hard, and is probably something they're thinking about.

    Joshua P.
    Overall rating
    • Industry: Events Services
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Alas! We found our product management solution

    Reviewed on 2019-10-29

    Over the past two years, we've tried about every product management solution under the sun. While...

    Over the past two years, we've tried about every product management solution under the sun. While many have been good, we hadn't found the best solution for *us* (a small team, 3 product people, 5 engineers). This is the first solution that's been adopted by the entire team, a big part due to the easy shared inbox for customer insights.

    Pros

    In order of benefit, here's what I like most so far about Productboard:

    (1) Aggregating product insights / customer requirements across all of our inboxes + Slack into one place
    (2) Ability to build a quarterly roadmap w/ existing tickets in Jira + w/ ability to write new features back to Jira as tickets
    (3) Ability to outline all of the components of our platform w/ features under each component - something we've never had before.

    Cons

    Some small nit-picks around interactions (eg. bulk selecting rows), but so far customer support has responded instantly to guide me in right direction.

    Hana T.
    Overall rating
    • Industry: Cosmetics
    • Company size: 5,001-10,000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    The billing mechanism of individual plan is awful experience

    Reviewed on 2020-01-23

    After spending some time on working with the tool and really enjoying its quality, I was sure that...

    After spending some time on working with the tool and really enjoying its quality, I was sure that I would stay with it. But experiencing tricky non-transparent billing is just cold shower making the tool same as any other, just half way through to full value.

    Pros

    It is for sure well thought through tool.

    Cons

    It is not mandatory or sole source ... so charging individual for adding member without any alert or notice that just selecting someone as member from drop down menu automatically apply charging to your card is really awful experience ruining any value for the product

    Kaan Ö.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    A simple yet powerful tool for managing and communicating the product roadmap

    Reviewed on 2019-11-20

    Productboard did enable us to create a manageable, customer value driven product roadmap that is in...

    Productboard did enable us to create a manageable, customer value driven product roadmap that is in alignment with our corporate objectives and product vision. The communication of our product roadmap to different stakeholders is much easier now thanks to the customizable and stunning views.

    Pros

    Productboard has a very easy to use user interface, but still manages to provide you the functionality of customizable views with its powerful aggregations, filters, tags and view options. With the insights feature of productboard, it is very easy to parse the ideas and requirements of customers to product features and keep track of the customer demand for each feature in detail. The beautiful roadmap views which you can export for presentations are also a real timesaver.

    Cons

    An internal file viewer for common file formats (e.g. pdf, doc, xls) is needed for attachments.

    It would be preferred if the internal insights could be seperated from customer insights when calculating the user impact score which we utilize to measure the customer demand of features.

    Jeff B.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Fills a major hole in most product development toolbelts

    Reviewed on 2019-10-24

    Most product and project management tools focus on 3 views: roadmap of what's ahead, kanban view...

    Most product and project management tools focus on 3 views: roadmap of what's ahead, kanban view of what's currently in motion, and backlog of all the things you could possibly do.

    What's majorly lacking in almost all of these tools is the toolset to effectively prioritize the items that go into each of those views. What you're left with is a giant list of things to do and a lot of supplemental tools (xls files, gannt tools, etc.) to try and do prioritization work. The whole point of product development is to figure out what the highest value things could be getting worked on and when/why, and thus, by focusing on "here's what is being worked on" over "here's what we should be working on and why", many other tools largely miss the mark.

    ProductBoard's tools are custom built to solve the prioritization problem - you can choose company objectives, track customer segments & customers, score features by value/effort, and then slice & dice these things all sorts of different ways in order to best determine the right work to focus on when.

    At its core, it feels like software that was designed by and for product managers, which is refreshing when compared to other tools in the space that feel like they were designed for the abstract goal of "getting things done".

    Pros

    * At it's core, it's just a well designed & enjoyable piece of software to use every day.
    * Its prioritization toolset allows you to effectively sort/filter/schedule features along all sorts of different dimensions in a way that no other tool I've seen allows for.
    * Its "insights" inbox allows you to way more effectively manage the influx of requests/feedback than other tools.

    Cons

    * Though the tool is easy to use, getting started can be tricky because of needing to figure out how best to map your product to the very flexible data model that ProductBoard allows for.
    * I wish it had more integrations and/or a public api for syncing engineering tasks - it connects to the big ones (Jira/Pivotal/Trello) really nicely, but many folks use other tools.

    Showing 5 reviews of 114 Read all reviews

    Productboard FAQs

    Below are some frequently asked questions for Productboard.

    Productboard offers the following pricing plans:

    • Starting from: US$20.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    15-day free trial, no credit card required. Free Customer Feedback Portal offering available Essentials plan: Easily create and collaborate on roadmaps: $20 per maker per month Pro plan: Connect customer feedback to roadmaps: $50 per maker per month Scale plan: Align business objectives and product strategy: $100 per maker per month Enterprise plan: Run enterprise product management organizations: Custom pricing

    Productboard offers the following features:

    • @mentions
    • Automatic score calculations
    • Commenting
    • Competitive analysis
    • Competitor tracking
    • Custom weighted prioritization scores
    • Customizable boards
    • Data encryption
    • Drag-and-drop interface
    • Effort estimates
    • Feature backlog
    • Feature prioritization
    • Feature voting panel
    • Feedback management
    • Google Apps SSO
    • IP address whitelisting
    • Notifications/alerts
    • Objective-aligned milestones
    • Prioritization matrix
    • Product portal
    • Progress tracking
    • Public roadmap
    • Research repository
    • Roadmap export
    • Roadmapping
    • Status monitoring
    • Task management
    • Team roadmap
    • Trend identification
    • Two-factor authentication
    • User impact scores
    • User segmentation

    Productboard has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Productboard supports the following languages:

    English

    We do not have any information about what devices Productboard supports

    Productboard integrates with the following applications:

    BugHerd, Dovetail, Drift, FormKeep, Jellyfish, Jira, Microsoft Azure, Pivotal Tracker, Zendesk, Zendesk

    Productboard offers the following support options:

    Online Support, FAQs, Knowledge Base, Video Tutorials, Forum

    Related categories

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