LiveChat

Premium Customer Service Software for Live Chat & Help Desk

4.6 /5 (1069 reviews) Write a Review!

LiveChat Overview

What is LiveChat?

LiveChat is a premium online chat software which allows customer service agents to contact customers directly on their website, via social media or in the mobile, web or messaging app. Easy to implement, customize and rebrand, LiveChat is perceived as a simple chat window that sits on a website. Under the hood, it’s a powerful customer service software that fulfills all communication needs of modern companies.

LiveChat is available for agents using web browser, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android. It was designed specifically for providing top-tier customer service. It integrates with over 100 SaaS solutions. Used by over 26,000 businesses in over 150 countries and handling hundreds of millions of chats a year, LiveChat is one of top providers of customer service solutions in the world.

LiveChat Overview

Pricing

Starting from
$16.00/month

Pricing options

Free Trial
Subscription
Value for money

LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service.

LiveChat is available in 4 plans:
Starter - from $16 per seat/month billed annually, or $19 month-to-month
Team - from $33 per seat/month billed annually, or $39 month-to-month
Business - from $50 per seat/month billed annually, or $59 month-to-month
Enterprise - $149 per seat/month billed annually only


LiveChat Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 21 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Media

LiveChat makes customer service more efficient by letting you hold multiple live chat sessions at the same time
Gather relevant information on your on-site visitors. You can track their name, currently viewed page, time zone and more, without leaving the live chat app.
Each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your live chat with a logo and include social media channels.
Customize chat window to match your brand's style
Group teammates by expertise – sales, support and finances – and assign live chat conversations to them.
Spot areas that can be optimized and more efficient with built-in live chat and ticket metrics.
LiveChat video LiveChat video LiveChat video LiveChat video LiveChat video LiveChat screenshot: LiveChat makes customer service more efficient by letting you hold multiple live chat sessions at the same time LiveChat screenshot: Gather relevant information on your on-site visitors. You can track their name, currently viewed page, time zone and more, without leaving the live chat app. LiveChat screenshot: Each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your live chat with a logo and include social media channels. LiveChat screenshot: Customize chat window to match your brand's style LiveChat screenshot: Group teammates by expertise – sales, support and finances – and assign live chat conversations to them. LiveChat screenshot: Spot areas that can be optimized and more efficient with built-in live chat and ticket metrics.

LiveChat Reviews

LiveChat Reviews

Overall rating
4.6
/
5
Excellent
747

Very good
269

Average
44

Poor
7

Terrible
2

Value for Money
4.5
Features
4.4
Ease of Use
4.7
Customer Support
4.6
95% recommended this app
Greg D.

LiveChat Connects Me to My Candidates Fast!

I get instant connection to my customers with tons of features, customizations, and robust reporting.


Verified Reviewer

Excellent Software For Your Website

The experience that i encountered with this software has been superb, it has helped our company turn live visitors into qualified prospective clients, in this day and age instant customer service and support are essential for any business.

We use live chat in combination with other software to complete the next steps in our prospect conversion and follow through.


Annabel D.

Good value but lacks some key functionality and integration

Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.


Jessica L.

LiveChat - Great Communication with our Customers

Overall, this has solved a huge hole in our business - communication with our customers. We have been using LiveChat for over 4 years, and I wouldn't consider switching to another platform. The customer support we have received from LiveChat has been A+.


Emin N.

A good software for all sizes of companies for customer relations activities

Via the Livechat, we communicated with all departments such as operations, accounting which saves our time with very useful features and options. You can enjoy different shades of customisation, professional interface and robust reporting features by using it with different kids of devices.


Greg D.

LiveChat Connects Me to My Candidates Fast!

Used Daily for 1+ year
Reviewed on 2/8/2018
Review Source: Capterra

I get instant connection to my customers with tons of features, customizations, and robust reporting.

Pros

What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy.

Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why.

LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them.

Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more.

LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works.

Cons

If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Construction
Company size: 2-10 Employees

Excellent Software For Your Website

Used Weekly for 2+ years
Reviewed on 10/13/2020
Review Source: Capterra

The experience that i encountered with this software has been superb, it has helped our company turn live visitors into qualified prospective clients, in this day and age instant customer service and support are essential for any business.

We use live chat in combination with other software to complete the next steps in our prospect conversion and follow through.

Pros

I like how easy it is to deploy the software on my website and the customization ability that it provides to me.

One can customize everything from the chat design the colors and the pop ups the visitor will see. There is availability to custom design it to go with your websites design.

The software has availability for multiple users, and 3rd party app integration enabling us to take our prospective client from start to closing in our sales process

Cons

The only feature id like to be able to remove is the live chat link at the bottom of our chat pop up. Other than that everything is superb.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Annabel D.
Industry: Computer Software
Company size: 11-50 Employees

Good value but lacks some key functionality and integration

Used Daily for 1+ year
Reviewed on 12/17/2018
Review Source: Capterra

Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.

Pros

Livechat has provided a really useful platform for us to get started with livechat provision on our site.

The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.

Cons

There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings.
The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow.
The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.

Response from LiveChat Software

Hi Annabel,

Thank you for your feedback, we do our best to create the best live chat experience for our customers and to constantly improve our product.

If you don't mind, our Customer Success Team will be in touch to collect a few more information regarding some of the issues you experienced.

Cheers,
LiveChat Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Jessica L.
Industry: Medical Devices
Company size: 2-10 Employees

LiveChat - Great Communication with our Customers

Used Daily for 2+ years
Reviewed on 9/29/2020
Review Source: Capterra

Overall, this has solved a huge hole in our business - communication with our customers. We have been using LiveChat for over 4 years, and I wouldn't consider switching to another platform. The customer support we have received from LiveChat has been A+.

Pros

LiveChat has been a staple of our business for many, many years. We continue to use this software on a daily basis to stay connected with our customers whether we are in the office or away. When in the office, we stay logged into LiveChat to easily chat with our customers to help them navigate our site or answer any questions they may have. When away, we utilize the software to allow our customers to message their questions. You have the option of setting all the notification settings tailored to your communication style with your customers. And, you can easily add, change or delete employee/users from your account. Additionally, you can set different levels of access based on these employees.

Cons

The price is a bit heftier then other competitors. Pricing is based on number of users to the account. Besides this, I have never experienced something I didn't like with the software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Emin N.
Industry: Marketing & Advertising
Company size: 2-10 Employees

A good software for all sizes of companies for customer relations activities

Used Daily for 6-12 months
Reviewed on 7/9/2020
Review Source: Capterra

Via the Livechat, we communicated with all departments such as operations, accounting which saves our time with very useful features and options. You can enjoy different shades of customisation, professional interface and robust reporting features by using it with different kids of devices.

Pros

1) The daily chat summary function helps you to review the statistic performance of Sales department
2) Possible accessibility to LiveChat with all kinds of electronic devices. Especially, there are not any technical problem when you connect with your smartphone
3) Via LiveChat, you can provide fast, reliable 24hours customer service without any breaking point in connection
4) Daily notifications about the performance of the work teams help you analyze the work procedures analytically in daily basis

Cons

1) There are lacking information for customers concerned with location, page visiting, and browser
2) In the case of internet disconnection, the software doesn't inform you about the issue.
3) Despite the fact that 30 free trials are very advantageous, the price of advanced version could be expensive for small based companies with less budget

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8.7/10
Based on 1,069 user ratings
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LiveChat Pricing

LiveChat Pricing

Starting from
$16.00/month
Free Trial
Subscription
Value for money

LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service.

LiveChat is available in 4 plans:
Starter - from $16 per seat/month billed annually, or $19 month-to-month
Team - from $33 per seat/month billed annually, or $39 month-to-month
Business - from $50 per seat/month billed annually, or $59 month-to-month
Enterprise - $149 per seat/month billed annually only

LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service.

LiveChat is available in 4 plans:
Starter - from $16 per seat/month billed annually, or $19 month-to-month
Team - from $33 per seat/month billed annually, or $39 month-to-month
Business - from $50 per seat/month billed annually, or $59 month-to-month
Enterprise - $149 per seat/month billed annually only

Value for Money
4.5/5
Based on 1,069 user ratings
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LiveChat Features

LiveChat Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.4/5
Based on 1,069 user ratings
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Categories

Additional information for LiveChat

Additional information for LiveChat

Key features of LiveChat

  • "What If" scenarios
  • API
  • Access restriction
  • Activity dashboard
  • Agent activity reports
  • Alerts / escalation
  • Application integration
  • Applications management
  • Archiving & retention
  • Audit log
  • Authentication & security
  • Automated follow-ups
  • Automated greetings
  • Automated scheduling
  • Average response time reporting
  • Banned visitors list
  • Built-in help desk
  • Business analysis
  • CRM integration
  • Canned responses
  • Cash management
  • Charting
  • Chat
  • Chat transcript
  • Chat window CSS customization
  • Chat windows translations
  • Chat/ticket tagging
  • Collaboration review
  • Contact history
  • Credit card masking
  • Customer analysis
  • Customer history
  • Customer support tracking
  • Customizable branding
  • Customizable templates
  • Daily summary reports
  • Data visualization
  • Email integration
  • Email templates
  • Employee profile
  • Event triggered actions
  • Feedback collection
  • File sharing
  • File transfer
  • Filtered views
  • First response time reporting
  • Fully customizable chat window and buttons (logo, colors)
  • Goal management
  • Goal setting / tracking
  • Group statistics
  • Help desk integration
  • Help desk management
  • History tracking
  • Instant messaging
  • Interactive reports
  • Labeling
  • Macros
  • Mobile apps for iOS and Android
  • Mobile chat window
  • Mobile integration
  • Multi-channel communication
  • Multi-language
  • Multiple website support
  • Offline access
  • On-demand reporting
  • Operator activity reports and analytics
  • Performance reports
  • Pop-up or embedded chat window
  • Pre-chat & post-chat surveys
  • Proactive chats
  • Proactive chats and triggers
  • Programming languages
  • Ratings & reviews
  • Real time analytics
  • Real time monitoring
  • Real time notifications
  • Reporting & statistics
  • Request routing
  • Sales tracker
  • Search functionality
  • Security & encryption
  • Security assistance
  • Single sign on
  • Smart or manual chat routing
  • Social media integration
  • Staffing prediction
  • Support ticket tracking
  • Surveys & feedback
  • Tag-based reports
  • Third party integration
  • Ticket form
  • Ticket management
  • Timeline management
  • Transfer management
  • Trouble ticketing
  • Two-factor authentication
  • User activity monitoring
  • Visitor tracking
  • Visual analytics
  • eCommerce integration

Benefits

LiveChat increases number of successful transactions.
It helps increase average order value.
Companies using it increased sales conversion rate and customer satisfaction level.
Customers using LiveChat get access to company reps in a very simple way.
All chats are secured, what makes LiveChat a reliable communication channel.

LiveChat FAQs

LiveChat FAQs

Below are some frequently asked questions for LiveChat.

Q. What type of pricing plans does LiveChat offer?

LiveChat offers the following pricing plans:

Starting from: $16.00/month

Pricing model: Subscription

Free Trial: Available

LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service. LiveChat is available in 4 plans: Starter - from $16 per seat/month billed annually, or $19 month-to-month Team - from $33 per seat/month billed annually, or $39 month-to-month Business - from $50 per seat/month billed annually, or $59 month-to-month Enterprise - $149 per seat/month billed annually only

Q. What are the main features of LiveChat?

LiveChat offers the following features:

  • "What If" scenarios
  • API
  • Access restriction
  • Activity dashboard
  • Agent activity reports
  • Alerts / escalation
  • Application integration
  • Applications management
  • Archiving & retention
  • Audit log
  • Authentication & security
  • Automated follow-ups
  • Automated greetings
  • Automated scheduling
  • Average response time reporting
  • Banned visitors list
  • Built-in help desk
  • Business analysis
  • CRM integration
  • Canned responses
  • Cash management
  • Charting
  • Chat
  • Chat transcript
  • Chat window CSS customization
  • Chat windows translations
  • Chat/ticket tagging
  • Collaboration review
  • Contact history
  • Credit card masking
  • Customer analysis
  • Customer history
  • Customer support tracking
  • Customizable branding
  • Customizable templates
  • Daily summary reports
  • Data visualization
  • Email integration
  • Email templates
  • Employee profile
  • Event triggered actions
  • Feedback collection
  • File sharing
  • File transfer
  • Filtered views
  • First response time reporting
  • Fully customizable chat window and buttons (logo, colors)
  • Goal management
  • Goal setting / tracking
  • Group statistics
  • Help desk integration
  • Help desk management
  • History tracking
  • Instant messaging
  • Interactive reports
  • Labeling
  • Macros
  • Mobile apps for iOS and Android
  • Mobile chat window
  • Mobile integration
  • Multi-channel communication
  • Multi-language
  • Multiple website support
  • Offline access
  • On-demand reporting
  • Operator activity reports and analytics
  • Performance reports
  • Pop-up or embedded chat window
  • Pre-chat & post-chat surveys
  • Proactive chats
  • Proactive chats and triggers
  • Programming languages
  • Ratings & reviews
  • Real time analytics
  • Real time monitoring
  • Real time notifications
  • Reporting & statistics
  • Request routing
  • Sales tracker
  • Search functionality
  • Security & encryption
  • Security assistance
  • Single sign on
  • Smart or manual chat routing
  • Social media integration
  • Staffing prediction
  • Support ticket tracking
  • Surveys & feedback
  • Tag-based reports
  • Third party integration
  • Ticket form
  • Ticket management
  • Timeline management
  • Transfer management
  • Trouble ticketing
  • Two-factor authentication
  • User activity monitoring
  • Visitor tracking
  • Visual analytics
  • eCommerce integration

Q. Who are the typical users of LiveChat?

LiveChat has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does LiveChat support?

LiveChat supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Q. What type of pricing plans does LiveChat offer?

LiveChat has the following pricing plans:

Subscription

Q. Does LiveChat support mobile devices?

LiveChat supports the following devices:

Android, iPhone, iPad

Q. What other apps does LiveChat integrate with?

LiveChat integrates with the following applications:

ActiveCampaign, Campaign Monitor, Cayzu, Logicbox, Talkdesk, Toonimo, VidGrid, Vision Helpdesk, Zendesk, amoCRM

Q. What level of support does LiveChat offer?

LiveChat offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials