LiveChat
LiveChat
About LiveChat
LiveChat is an online customer service and sales platform designed to bridge the gap between businesses and their digital visitors. Trusted by over 37k+ companies worldwide, LiveChat offers a robust and scalable solution for real-time communication that transforms traditional support into a powerful revenue driver.
As of 2026, LiveChat has evolved into an AI-first ecosystem. Its centerpiece, the AI Copilot, serves as a digital assistant for support teams, providing real-time text intelligence. Agents benefit from smart reply suggestions, instant chat summaries, and sentiment analysis, allowing them to handle complex inquiries with unprecedented speed and precision.
The platform offers a unified omnichannel experience, centralizing customer conversations from your website, mobile app, WhatsApp, Facebook Messenger, Meta Suite, and more into a single, intuitive agent inbox. It ensures that, regardless of your customers' location, your team can provide a consistent and high-quality response.
Key features include:
- Recover abandoned sales: Use AI-driven triggers to engage customers the moment they hesitate, reducing cart abandonment and driving revenue.
- Personalize the customer journey: Turn visitor data into actionable insights, delivering tailored experiences based on browsing behavior and location.
- Maintain brand integrity: Build customer trust with a fully customizable interface that integrates seamlessly with your brand’s visual identity.
- Scale with confidence: Enterprise-grade security (SOC 2 Type II, HIPAA) ensures your global operations remain compliant and your data stays protected.
Part of the Text suite, LiveChat integrates natively with ChatBot for 24/7 automation and HelpDesk for advanced ticket management. With over 200 integrations, including WooCommerce, BigCommerce, and Squarespace, LiveChat seamlessly integrates into any modern tech stack to help you earn more and support your customers better.
Pricing starting from:
US$24.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of LiveChat
1. Reduce response times with AI Copilot
AI Copilot significantly reduces agent burnout and response times. By providing real-time text intelligence, it helps agents draft perfect responses instantly and summarizes long conversations into actionable bullet points, allowing for faster handovers and resolutions.
2. Drive higher sales and conversions
LiveChat isn't just a support tool; it's a sales engine. Use proactive greetings and "Product Cards" to showcase items directly in the chat window. By identifying "hot leads" through real-time visitor tracking, your sales team can jump into conversations at the exact moment a customer is ready to make a purchase.
3. Unified omnichannel communication
Stop switching between tabs. LiveChat unifies all your communication channels, social media, messaging apps, and SMS into one dashboard. This "single pane of glass" approach ensures that your team maintains context across every customer touchpoint, thereby improving both the customer experience and team productivity.
4. Data-driven decision making
Access comprehensive reporting on chat volume, agent performance, and customer satisfaction (CSAT) scores. Utilize these insights to identify staffing needs, pinpoint common customer pain points, and refine your support strategy for optimal ROI.
5. Seamless integration and scalability
Whether you use Shopify for ecommerce or Salesforce for CRM, LiveChat’s 200+ native integrations mean you can sync data across your ecosystem in minutes. The platform is designed to grow with you, from a single-agent startup to a global support center with thousands of seats.
6. 24/7 support with AI automation
By pairing LiveChat with its sister product, ChatBot, you can automate up to 80% of routine inquiries. This ensures your customers get answers even when your team is offline, maintaining a 24/7 presence without increasing headcount.
7. Enterprise-grade security and reliability
With SOC 2 Type II certification achieved in late 2025, LiveChat provides the security infrastructure required by large-scale enterprises and regulated industries. Features such as 2-step verification, data encryption, and access logs ensure that your business and customer data remain protected.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$24.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of LiveChat: 134
Alternatives
Slack
LiveAgent
Zendesk Suite
Tidio
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1705 Reviews
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- Industry: Financial Services Software
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Easy to use and also offers ticket system
Reviewed on 2021-02-28
Livechat is good, and user interface is very intuitive. They also have ticket system, canned...
Livechat is good, and user interface is very intuitive. They also have ticket system, canned responses, and apps that we can add to their system, free or paid. Price is good, however it needs to increase the speed, response for loading pages/features.
Pros
Livechat is a good option, they also offer ticket system, apps as Knowledge Base that can have internal or public knowledge base that can be shared with clients. User interface is really easy to use, no need for training, very intuitive.
Cons
Too slow, if your demand is high, and you have more than 200 clients waiting on queue the system can get stuck, if you have less clients it should be ok to use.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Live chat helps our business grow
Reviewed on 2024-12-20
Its easy to use and I really appreciate the live chat support too. They are very helpful
Its easy to use and I really appreciate the live chat support too. They are very helpful
Pros
the oppotunity to engage with customers that prefer communicating in the chat rather than over the phone . we can close a lot more sales.
Cons
dislike that I have to have a license per user which is not as flexible as having a chosen number of licenses with unlimited users like it was before.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
-
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- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
LiveChat... expensive but good.
Reviewed on 2025-02-21
Pros
LiveChat has a nice interface and is easy to integrate
Cons
The pricing of LiveChat is not affordable for small businesses.
Reasons for Choosing LiveChat
Looking for a different software to change it up.Switched From
TidioReasons for Switching to LiveChat
- Industry: Executive Office
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Our Customers Love It and so do Our Customer Service Reps!
Reviewed on 2025-03-13
Overall LiveChat is a great tool to communicate with your customers. Customers nowadays want...
Overall LiveChat is a great tool to communicate with your customers. Customers nowadays want instant help and that's what we've trained our operations to provide, with the help of Live Chat. It is also fairly affordable every month.
Pros
Our customers love the opportunity to chat with our service reps in real time at the click of a button instead of calling in. Our chat operators appreciate how easy it is to service multiple customers simultaneously.
Cons
Some of the reporting is only available for users of the top tier plans.
- Industry: Farming
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Why LiveChat is the Best Customer Support Tool
Reviewed on 2024-11-24
Pros
LiveChat is the most robust tool that I have ever used to offer customer support on my end.
Availability of mobile application is another great aspect about LiveChat which support audio calls and live chat.
Cons
LiveChat doesn’t have CRM inbuilt tools but it seamlessly integrate with external apps and APIs
LiveChat FAQs
Below are some frequently asked questions for LiveChat.Q. What type of pricing plans does LiveChat offer?
LiveChat offers the following pricing plans:
- Starting from: US$24.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
LiveChat is available in 4 plans: Starter - from $20 per seat/month billed annually, or $24 month-to-month Team - from $41 per seat/month billed annually, or $49 month-to-month Business - from $59 per seat/month billed annually, or $69 month-to-month Enterprise - Custom, contact us for pricing details
Q. Who are the typical users of LiveChat?
LiveChat has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does LiveChat support?
LiveChat supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does LiveChat support mobile devices?
LiveChat supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does LiveChat integrate with?
LiveChat integrates with the following applications:
1CRM, 1Password, 2way, ActiveCampaign, Adobe Commerce, Asana, Basecamp, Benchmark Email, BigCommerce, Breeze, Campaign Monitor by Marigold, Capsule, ChatBot, ChatGPT, Claude, Close, Constant Contact, CoreCommerce, Dropbox Business, Drupal, EKM, Ecwid, Evernote Teams, Firefly, FreshBooks, Freshdesk, FullContact, Gemini, Gemini, Gemini, Gemini, GetResponse, GitHub, GoDaddy Website Builder, Gold-Vision CRM, Google Ads, Google Analytics 360, Google Calendar, Google Contacts, Google Docs, Google Tag Manager 360, Grasshopper, Helpmonks, Highrise, HubSpot CRM, HubSpot Marketing Hub, Instapage, JIRA Service Management, Jimdo, Jira, Join.Me, Joomla, Keap, Kissmetrics, Kommo, Landingi, LeadSquared, LogMeIn Rescue, Magentrix, Mailchimp, Meta for Business, Microsoft Azure, Microsoft Clarity, Microsoft To Do, Mixpanel, Nutshell, Omnistar Affiliate, OpenCart, Ortto, Perplexity, Pinnacle Cart, Pipedrive, Playvox, Podio, PrestaShop, ProProfs Knowledge Base, ProProfs LMS, ProjectManager, Salesforce Sales Cloud, Segment, Shift4Shop, Shopify, Shoplo, Slack, Squarespace, Stripe, Stripe Billing, Stripe Identity, Stripe Invoicing, Stripe Issuing, Stripe Revenue Recognition, Stripe Tax, SugarCRM, Talkdesk, TeamViewer, Todoist, Toggl Track, Trello, Triggerbee, Twilio, Twitter/X, Unbounce, Volusion, WHMCS, Webflow, Weebly, WhatConverts, WhatsApp, Wishpond, Wix, WooCommerce, Woopra, WordPress, X-Cart, Zapier, Zen Cart, Zendesk Sell, Zendesk Suite, Zoho CRM, Zoom Workplace, elevio, iContact
Q. What level of support does LiveChat offer?
LiveChat offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for LiveChat.
Customer Service Software