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Customer Experience Software

Here's our list of apps for Customer Experience Software. Filters help you narrow down the results to find exactly what you’re looking for.

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561 Software options

FullStory

Everything you need to know about your digital experience.

FullStory tells you everything you need to know about your digital experience. Deliver exceptional experiences by letting our easy-to-use, intelligent software pinpoint when, where, and how user struggle is affecting your revenue and retention. Read more about FullStory

Momentive

For business leaders who want to shape what's next.

Momentive combines people-centric solutions with an agile, AI-powered platform to reshape your customer experience. Read more about Momentive

SurveySparrow

Conversational survey tool

SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. Read more about SurveySparrow

Zoho CRM Plus

Unified Customer Experience platform

Zoho CRM Plus is a unified customer experience platform that brings sales, marketing, projects, analytics, AI etc together for a better customer experience. Read more about Zoho CRM Plus

Clootrack

Intelligent CX Analytics to understand why your NPS drops

Intelligent CX Analytics to understand why your NPS drops Read more about Clootrack

LiveAgent

Great customer service starts with better help desk software

LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations. Start with a 14-Day free trial, no credit card required. Read more about LiveAgent

Smartlook

Qualitative analytics for websites and mobile apps

Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels Read more about Smartlook

Userlytics

Cloud-based usability testing platform for digital assets

With card sorting, tree testing, shareable highlight reels, automatic audio transcriptions, and more, quickly run customer experience studies to gather feedback & insights from your target persona(s) as they navigate your sites, apps, or prototypes (or your competitors) on mobile, desktop or tablet. Read more about Userlytics

SurveyMonkey Enterprise

360-degree feedback solution for HR professionals

SurveyMonkey Enterprise is a customer satisfaction solution designed to help businesses in IT, healthcare, education, and other sectors collect, assess, and share survey responses with teams. Administrators can secure confidential data in accordance with General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) compliance... Read more about SurveyMonkey Enterprise

UXPressia

Create customer journey maps, personas & impact maps online

UXPressia is a platform building customer maps to enhance user experience & visualization via customer journey mapping, personas & impact mapping techniques Read more about UXPressia

Alchemer

Give every customer a voice. Make every voice matter.

Alchemer is the only CX and VoC solution that helps mid-sized companies become truly customer-centric. No per-response fees or hidden costs. Read more about Alchemer

Survicate

The fastest way to collect feedback from customers

Customer experience and user research tool for SaaS, Internet, and mobile businesses. Read more about Survicate

NiceJob

Reputation marketing with reviews, social & SEO tools

NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO! Read more about NiceJob

VideoAsk

Get personal with face-to-face interactions: at scale

VideoAsk lets you have one-to-one, asynchronous conversations with customers. It’s the perfect way to put a face to your name, build trust and forge personal connections, at scale. Read more about VideoAsk

ReviewInc

Reputation management and customer experience software unite

ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more. Read more about ReviewInc

Zoho Desk

Superior customer service. Lasting experiences.

Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk

Jotform

Powerful Forms Get It Done

Jotform Enterprise provides an all-in-one customer feedback collection, organization, and NPS software for businesses looking to provide an unparalleled customer experience. From calculating NPS, to designing autoresponder emails, Jotform Enterprise will help you skyrocket customer experience! Read more about Jotform

Birdeye

#1 most trusted reputation and customer experience platform

Access to customer reviews, across every touch point, from every source, in one place. BirdEye lets you dig beneath reviews, ratings, customer feedback, and survey scores to discover what's working, what's not, and where. Collect feedback across the customer journey via email, websites, SMS. Read more about Birdeye

Zoho CRM

CRM software that helps you sell smarter, better, faster.

Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features. Read more about Zoho CRM

Freshdesk

Online helpdesk system and customer service software

Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels. Read more about Freshdesk

SurveyLegend

Mobile-friendly survey management platform

SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease. Read more about SurveyLegend

Typeform

Make data collection an experience with custom forms

Typeform is the versatile data collection tool that makes asking easy and answering fun, whether it's forms, quizzes, surveys, or something completely new. Read more about Typeform

EngageBay

Integrated sales & marketing software for growing teams

EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform. Read more about EngageBay

Pendo

Product usage & behavior data capture

Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging Read more about Pendo

Startquestion

Online survey creator and feedback collection

Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more Read more about Startquestion

ChurnZero

Customer engagement & retention for subscription businesses

ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals Read more about ChurnZero

Ignition

Client engagement and commerce platform for professionals

Ignition makes it simple to engage clients, get paid and run your business on autopilot. From impressive online proposals to automated engagement letters and payments, we free you up to focus on what matters most. Read more about Ignition

AskNicely

Make every customer experience awesome, every time.

AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework. Read more about AskNicely

Canny

Customer feedback & feature request management

Canny helps product teams to collect and organize user feedback and feature requests to better understand customer needs, and prioritize their product roadmap Read more about Canny

Key Survey

Cloud based and on premise survey software

Gain the insights you need to win over even more customers. Read more about Key Survey

CallPage

Website button & pop-up widget for automated call backs

CallPage helps convert web-visitors into sales calls by providing immediate responses from company reps through a customizable button and widget Read more about CallPage

Uberall CoreX

Reputation management software for retail businesses

uberall is a reputation management software designed to help businesses in the finance, tourism, retail, automotive, and other industries manage customers’ reviews and marketing campaigns across multiple channels. Administrators can gain insights into store location data and optimize web pages based on search engine optimization (SEO) strategies. Read more about Uberall CoreX

Chattermill

Customer experience & feedback analysis management software

Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. Read more about Chattermill

Gupshup

One-to-one. With Everyone

A solution optimized for cost, speed and quality, Gupshup's smart messaging platform helps acquire, engage, and retain customers with a single API to access every communication channel your customers use for all your business messaging needs. Read more about Gupshup

Pyze

Actionable customer intelligence for brands & enterprises

Pyze is an actionable customer intelligence suite which helps brands and enterprises to maximize user retention through AI-based engagement and personalization Read more about Pyze

Moxo

Your Client Portal, Your OneStop Digital Experience.

Get a OneStop Client Portal, under your brand, to drive and manage the continuous connections that are critical for your business. Read more about Moxo

EnjoyHQ

User research repository platform for UX teams

EnjoyHQ is a cloud-based research repository platform designed to help organizations centralize and share UX research data with stakeholders & team members. Key features include user management, a collaborative workspace, app review translations, customer segmentation, and sentiment analysis. Read more about EnjoyHQ

Intouch Insight CX Platform

Get a 360 view of your customer experiences.

The Intouch Insight CX Platform is designed to get you the most out of your mystery shopping and operational audit programs while driving actionable insights from all customer touchpoints. Read more about Intouch Insight CX Platform

BetaTesting

Real-environment feedback & technical testing platform

user feedback, customer experience journeys, user onboarding, feedback surveys, bug tracking, bug reporting, beta testers Read more about BetaTesting

Usage Intelligence

Usage analytics solution built for distributed software

The 1st analytics solution purpose-built for distributed software (Windows, Mac, and Linux) platforms provides insight into usage by properties: region, version, OS platform, and architecture. Read more about Usage Intelligence

LiveCaller

Live chat and customer communications management software

LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard. Read more about LiveCaller

VoiceAnalytics

Gain insights out of all your customer interactions

By processing 100% of customer interactions, VoiceAnalytics automatically provides objective, consistent, and valuable insights and information about each conversation, revealing opportunities to improve customer experience and agent performance in contact centers. Read more about VoiceAnalytics

SightMill

Net Promoter Score (NPS) survey platform

Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers. Packed with features and offering great value. Read more about SightMill

EasySend

Your digital partner.

EasySend is the no-code platform designed for enterprises to build and manage digital processes, streamline customer data intake, and automate workflows. Read more about EasySend

Observe.AI

The Conversation Intelligence Platform for Contact Centers

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance. Read more about Observe.AI

Wonderflow

Unified Voice of the customer analytics

Wonderflow is the simplest AI-based solution to analyze the Voice of the Customer and get insights on Ratings & Reviews. Read more about Wonderflow

VoiceAI

Small moments, deep insights

Driving improved CX, sales and compliance outcomes through having the right data in the right format Read more about VoiceAI

CXInfinity

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Contact Center, Credit Union, Banking, Healthcare, Retail

CxInfinity is a Digital Customer Engagement Platform with experience for 11 years with 150+ deployments & 98.7% customer retention rate. Read more about CXInfinity

Press'nXPress

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Capturing customer feedback in real-time at any interaction

With PressnXPress understand customers' experience at every touchpoint of the customer journey. Utilize real-time dashboard with full control to analyze data and gain insights. Easily browse through all the feedback received with the intuitive dashboard to monitor and track trends. Read more about Press'nXPress

EthOS

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Great Customer Experiences Start with Great Research

EthOS helps companies capture any touchpoint along the customer journey and unearth context-rich insights that pave the way for exceptional experiences. Read more about EthOS

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