Here's our list of apps for Customer Experience Software. Filters help you narrow down the results to find exactly what you’re looking for.

300 apps
Sort by
Close the loop on every customer interaction.
LiaCX is a CX (customer experience) intelligence platform that helps you listen, interpret, and act on customer & operational data. Drive change, increase efficiency, improve business outcomes. Read more about LiaCX
The pioneer and market leader in Experience Management
Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According to the Forrester Consulting Total Economic Impact™ Study commissioned by Medallia, organizations using Medallia can achieve $35.6M in value and an ROI of 591% over 3 years. Read more about Medallia Experience Cloud
360-degree feedback solution for HR professionals
SurveyMonkey Enterprise is a customer satisfaction solution designed to help businesses in IT, healthcare, education, and other sectors collect, assess, and share survey responses with teams. Administrators can secure confidential data in accordance with General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA)... Read more about SurveyMonkey Enterprise
Customer experience management (CXM) platform
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM
Text messaging for customer service & team collaboration
Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more Read more about Zingle
Everything you need to know about your digital experience.
FullStory tells you everything you need to know about your digital experience. Deliver exceptional experiences by letting our easy-to-use, intelligent software pinpoint when, where, and how user struggle is affecting your revenue and retention. Read more about FullStory
Knowledge management system
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets. Read more about livepro
Customer Loyalty & Marketing Platform
TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. Engage customers with our powerful marketing tools, get new customers with our referral system and review boost, increase revenue with flash sales and mobile ordering and more. Read more about TapMango
Cloud-based usability testing platform for digital assets
With card sorting, tree testing, shareable highlight reels, automatic audio transcriptions, and more, quickly run customer experience studies to gather feedback & insights from your target persona(s) as they navigate your sites, apps, or prototypes (or your competitors) on mobile, desktop or tablet. Read more about Userlytics
CRM built by salespeople, for salespeople
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Read more about Pipedrive
Revolutionary blockchain-powered contact center software
Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry. Our solution includes on-demand staffing for remote workers and powerful cloud-based contact center software that includes all features needed to run centers of all sizes. Read more about Qubicles
Behavior Analytics for any business selling online.
Great customer experience requires daily focus. Use Hotjar Session Recordings to see how people interact with your website and identify pain points or blockers in the customer journey. Read more about Hotjar
Social Media Management Software for Business
Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Read more about Sprout Social
Review management, reputation software, feedback & webchat
Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any channel. Gather feedback, text customers, get reviews - all with Podium. Read more about Podium
Customer review management platform for online businesses
Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect with customers by collecting reviews and gathering feedback to improve customer experience, amplify their online presence, increase conversions and sales, and more Read more about Trustpilot
Web push notifications for mobile & desktop
Aimtell is a push notification tool for desktop & mobile websites which allows businesses to segment & target their website visitors in order to re-engage & optimize conversions. The cloud-based platform offers features for scheduling & automating the notification process & setting up event triggers Read more about Aimtell
Conversational survey tool
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. Read more about SurveySparrow
Qualitative analytics for websites and mobile apps
Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels Read more about Smartlook
Reputation marketing with reviews, social & SEO tools
NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO! Read more about NiceJob
CRM software that helps you sell smarter, better, faster.
Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features. Read more about Zoho CRM
Integrated sales & marketing software for growing teams
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform. Read more about EngageBay
Net Promoter Score (NPS) survey platform
Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers. Packed with features and offering great value. Read more about SightMill
Online helpdesk system and customer service software
Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels. Read more about Freshdesk
Cloud-based help desk platform
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk
Providing Loyalty and Marketing for 15,000 Local Businesses
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often. Read more about FiveStars
100% free CRM, collaboration and communication tool suite
Bitrix24 #1 FREE customer experience and customer relationship management platform used by 5 million businesses worldwide. Read more about Bitrix24
Cloud contact and call center software
With Five9, you can close the gap between your customer experience goals and the service you are actually able to deliver. With sophisticated features like ACD intelligent call routing, customer self-help through IVR, and CTI screen pops to inform agents of customer history. Read more about Five9
Experience Marketing Platform
Access to customer reviews, across every touch point, from every source, in one place. BirdEye lets you dig beneath reviews, ratings, customer feedback, and survey scores to discover what's working, what's not, and where. Collect feedback across the customer journey via email, websites, SMS. Read more about Birdeye
Email management software and shared inbox for teams
Front provides a simple way for teams to manage email inboxes ([email protected], [email protected], etc), chat, social media, SMS messages in a single collaborative platform Read more about Front
Unified social media marketing and management platform
Falcon.io is a SaaS platform designed for social media marketers for social media monitoring, engagement, publishing, analytics & customer experience management Read more about Falcon.io
Cloud-based team communication software
Weave is a cloud-based team communication solution designed to help healthcare, veterinary, and accounting organizations interact with customers and employees through chats, emails, and calls. Read more about Weave
Flexible Software. Focused Service.
Vivantio is flexible, reliable, trusted service management software. From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization. Read more about Vivantio
Cloud-based customer experience management platform
Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers. Read more about Swell
Review generation & reputation monitoring tool
GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online Read more about GetMoreReviews
Mobile optimized cloud call center with multichannel routing
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation Read more about Genesys Cloud
Make every customer experience awesome.
AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework. Read more about AskNicely
Client satisfaction solution
Centercode is a client satisfaction solution which helps businesses manage the entire product lifecycle by capturing feedback from prospects, customers & employees. The platform lets users measure product success through net promoter scores, KPI metrics, & more. Read more about Centercode
Customer loyalty, engagement & marketing platform
Kangaroo’s powerful loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, custom omnichannel experience & robust reporting. Kangaroo is available in English, French, Spanish & Portuguese. Read more about Kangaroo
Survey software and questionnaire tool
Best survey tool for customer experience tracking and management. CSAT, NPS / NPS2, CES and closed loop process support. Read more about SurveyLab
Customer feedback & feature request management
Canny helps product teams to collect and organize user feedback and feature requests to better understand customer needs, and prioritize their product roadmap Read more about Canny
Self-service support & customer education platform
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more Read more about elevio
Multi-channel survey & feedback platform
Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate real-time reports, and receive instant alerts Read more about Zonka Feedback
Net Promoter Score & customer feedback collection
Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action. Read more about Retently
Affordable Email Marketing Software
SendX is an Affordable, Intuitive & Feature-rich Email Marketing Software for marketers & business owners. SendX provides unlimited email sends, powerful automation tools, 24x7 live support, great email deliverability. Starts with 14 days free trial. Pricing starts at $9.99/month. Read more about SendX
The only platform with all support channels in one place.
Wix Answers combines a knowledge base, call center, ticketing and live chat providing one continuous timeline for the agents, and consistent, seamless customer experience for the end-users. Read more about Wix Answers
Real-time analytics for subscription businesses—100% free
ProfitWell provides absolutely accurate subscription analytics for recurring revenue businesses. Get reporting on unit economics, churn, cash flow, and more. Integrates with billing systems like Stripe, Zuora, Chargebee, and Braintree. Read more about ProfitWell
Instant software adoption, instant results.
With Userlane's interactive guidance technology, you can streamline your onboarding and deliver an exceptional product experience. Read more about Userlane
Conversational Customer Service Software
Full-featured customer service software for phone, email, chat & messaging apps that runs in your browser. Designed for customer-facing teams, Dixa helps brands deliver omnichannel customer experiences through smart routing, a built-in CRM, integrations & more. Take your CX to the next level today! Read more about Dixa
Actionable customer intelligence for brands & enterprises
Pyze is an actionable customer intelligence suite which helps brands and enterprises to maximize user retention through AI-based engagement and personalization Read more about Pyze
Feedback analysis for customer experience
Keatext is a cloud-based text analytics platform for customer experience management, market research, employee engagement, and more, which analyzes customer comments and feedback, including survey responses, reviews, call center transcripts, and emails, to provide actionable insights Read more about Keatext
AI-powered customer feedback analysis
Thematic is a feedback analysis platform which pulls multi-channel feedback into a single view, discovers emerging specific themes and sentiment and provides visualization and reporting. We help you retain your customers better, reduce contact center volume and save costs on reporting. Read more about Thematic
Your Client Portal, Your OneStop Digital Experience.
Get a OneStop Client Portal, under your brand, to drive and manage the continuous connections that are critical for your business. Read more about Moxtra
Cloud-based digital adoption platform
OnScreen step by step walkthroughs to help business users complete any task live in any application. Business process guides created in minutes by power users or trainers. Trusted by top Enterprise organizations to improve training & onboarding users on SAP, Salesforce, or any business application. Read more about OnScreen
User research repository platform for UX teams
EnjoyHQ is a cloud-based research repository platform designed to help organizations centralize and share UX research data with stakeholders & team members. Key features include user management, a collaborative workspace, app review translations, customer segmentation, and sentiment analysis. Read more about EnjoyHQ
Powerful Survey And Feedback Management Tool
Best customer feedback tool for companies requiring actionable feedback from customers to detect satisfaction gaps and resolve issues. Read more about Qualaroo
Speech analytics tool for small to midsize businesses
CallFinder's automated quality monitoring solution delivers key insights into the CX using sentiment analytics, and insights into occurrences of silence and overtalk. Use these insights to train agents to deliver exceptional customer experiences every time. Read more about CallFinder
On-Demand digital marketing and campaign management solution
Address products to the right audience by creating and analyzing targeted marketing campaigns with Maropost, an interactive marketing & campaign management tool Read more about Maropost
AI-powered market research platform
Remesh is a cloud-based feedback platform which employs machine learning to engage customers in conversation & collect, analyze & present responses in real-time Read more about Remesh
Contextual guidance for in-app support
Newired is a 100% code free, enterprise digital adoption solution which helps companies guide, analyze & optimize user experience. Create interactive guidance layers on top of existing web-based apps or websites to provide step-by-step guidance. Read more about Newired
Comprehensive Product and Customer Success Platform
SmartKarrot is a Customer Experience Platform that helps organizations to create and manage digital touchpoints. From product onboarding, feature adoption, feedback cycles, multichannel communication - SmartKarrot provides an integrated approach to provide a consistent experience for your customers. Read more about SmartKarrot
Conversational AI platform for eCommerce & retailers
Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses. Read more about Heyday
Usage analytics solution built for distributed software
The 1st analytics solution purpose-built for distributed software (Windows, Mac, and Linux) platforms provides insight into usage by properties: region, version, OS platform, and architecture. Read more about Usage Intelligence
Omni-channel customer communication and engagement
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more. Read more about Infobip
Review management platform
re:spondelligent is a cloud-based review management solution for monitoring, tracking, and responding to online reviews from across multiple platforms. Service-based businesses can utilize the platform to manage customer feedback and gain insight into the customer experience. Read more about re:spondelligent
Live chat and customer communications management software
LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard. Read more about LiveCaller
Unified Voice of the customer analytics
Wonderflow is the simplest AI-based solution to analyze the Voice of the Customer and get insights on Ratings & Reviews. Read more about Wonderflow
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation. Learn more at surveymonkey.com Read more about SurveyMonkey
Social Media Management & Scheduling for SMBs and Enterprise
Hootsuite is a social media marketing tool for businesses to manage, schedule & track the engagement of their social content across all social media profiles. Read more about HootSuite
Service-first CRM company that builds support & sales tools
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk
B2B Customer Support Software
TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech, telecom industries. Read more about TeamSupport
Customer and employee experience management platform.
SoGoSurvey’s customer experience (CX) platform enables companies of all sizes to discover and act on what drives customer loyalty. Keep customers happy and build value for your CX initiatives by prioritizing activities with the biggest potential impact on valued customers. Read more about SoGoSurvey
Live chat and customer messaging for businesses of all sizes
Userlike is live chat software for website and mobile messaging support. Help your customers via a chat window on your site or your customers' favorite messaging app such as WhatsApp, Facebook and more. Read more about Userlike
Customer Service & Field Service Management Solutions
Use Salesforce Service Cloud's knowledge management, online communities, live chat and social customer support features to improve your customer's experience. Read more about Salesforce Service Cloud
Survey creation tool for customer and employee feedback
Survio is a web-based solution designed to help individuals and businesses create surveys to gather client and employee feedback in order to measure customer satisfaction and enhance services. It lets users utilize survey templates and build, distribute, and manage surveys via mobile devices. Read more about Survio
We put feedback in the hands of those who can take action.
Every organization collects customer feedback, but very few act on it. Alchemer, formerly SurveyGizmo, takes the voice of the customer out of dashboards and puts it into the hands of your people. Alchemer is the only solution that helps you transform to a truly customer-centric organization. Read more about Alchemer
Yotpo, the leading eCommerce marketing platform.
Take the guesswork out of customer experience: See exactly what your customers think about your products and get instant feedback on new releases. Read more about Yotpo
White-labeled review marketing platform for agencies & SEOs
Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on all of the important review sites with email and text drip campaigns. It monitors reviews across websites, and amplify best reviews on website and social media channels. Read more about Grade.us
Customer-Powered Growth
The Influitive platform helps B2B companies discover, nurture, and mobilize their customers, developers, partners, and employees to shorten sales cycles, amplify marketing, increase retention and drive product innovation. Read more about Influitive
Knowledge base and documentation software
KnowledgeOwl is knowledge management and documentation software used to create knowledge bases. It allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. Users can create online portals, manuals, and help sites for customers and employees. Read more about KnowledgeOwl
Enterprise CRM software
SAP CRM On-Demand is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications. Read more about SAP Customer Experience
Unified customer service platform
Kayako - Customer Experience Software made personal and simple with a unified customer service platform that helps you build closer relationships. Read more about Kayako
Live chat & in-app messaging for sales & marketing
Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools Read more about Drift
Cloud-based enterprise survey software solution
Cloud-based enterprise survey software solution. Users in more than 150 countries use CheckMarket to conduct beautiful surveys, get insights and act on the results. Read more about CheckMarket
Reputation management solution for multi-location businesses
Reputation.com is a reputation management solution, which helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation. Read more about Reputation
Messenger-based sales tool for SMBs and entrepreneurs
Building a connection with your customers is easier with amoCRM. Enhance and automate your content strategy and promotions to reach your target audiences better. Your sales team will deliver better customer experience with this messenger-based sales solution, built for SMBs and entrepreneurs. Read more about amoCRM
Free online appointment booking software
Differentiated by design, Bookafy is a beautiful online appointment scheduling platform to give your customers the best booking experience. Read more about Bookafy
Review monitoring software for multi-location businesses
Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights Read more about ReviewTrackers
CRM for small business
Salesforce Essentials is a cloud-based CRM for small businesses which allows users to manage leads, opportunities, pipelines, support requests, and more Read more about Salesforce Essentials
Customer interaction & support platform with CRM integration
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET
Decision tree driven Interactive guides for customer service
Create decision tree driven interactive guides that integrate with your CRM & help improve customer experience while reducing cost. Read more about Yonyx
Cloud Contact Center Software with Embedded AI
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service. Read more about Bright Pattern
Proposal creation and client onboarding automation
Practice Ignition is a smart proposal software that includes contracts and allows you to accept recurring and one-off payments directly on the proposal. Read more about Practice Ignition
Customer experience management software
UserTesting is a customer experience software, which helps businesses create, launch, and manage video, audio, and written tests to capture feedback about products, services, applications, and marketing campaigns. The testing panel lets users target a specific audience using demographic filtering. Read more about UserTesting
The #1 rated CRM for QuickBooks Desktop and Online users
Manage beyond your team and use Method:CRM to provide world-class customer service. Gain a 360-degree view of your customers and provide them with the best experience possible with our online portals. Read more about Method CRM
Customer engagement & retention for subscription businesses
ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals Read more about ChurnZero
Powering the Business of Learning
Give customers the experience they deserve with interactive online training. Guide clients to success leveraging learner paths and recommended content. Build unique, branded training experiences with simplified course creation, distribution, reporting, and management from a single, robust solution. Read more about Thought Industries
Build better products with intelligent product feedback
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Read more about UserVoice