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Customer Engagement Software

Here's our list of apps for Customer Engagement Software. Filters help you narrow down the results to find exactly what you’re looking for.

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569 Software options

Talon.One

Powerful Promotion Engine for Enterprises

Talon.One is a Promotion Engine that empowers businesses to deliver relevant, effective and personalized promotions driven by their data. With one integration you can create, manage and track coupon codes, discounts, bundles, referral rewards and loyalty programs all in one holistic platform. Read more about Talon.One

VideoAsk

Get personal with face-to-face interactions: at scale

VideoAsk lets you have one-to-one, asynchronous conversations with customers. It’s the perfect way to put a face to your name, build trust and forge personal connections, at scale. Read more about VideoAsk

Marketo Engage

Marketing automation for digital marketers

Adobe Marketo Engage is as a centralized marketing hub for orchestration and execution of cross channel campaigns to acquire, engage, nurture, expand and retain customers in complex buying journeys. It facilitates alignment between marketing and sales team to efficiently drive revenue and growth. Read more about Marketo Engage

Zoho Desk

Superior customer service. Lasting experiences.

Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk

Lob

Automated print and mail solution for omni-channel marketing

Lob Direct Mail is a software platform that allows marketing teams to use direct mail as a part of omni-channel campaigns across the customer lifecycle. Features include automatic triggers, activity dashboards, reports and analytics, invoicing, customizable templates, delivery tracking, and more. Read more about Lob

monday sales CRM

Close deals. Automate the rest.

Perfect for small-medium businesses, monday sales CRM is a no-code fully-customizable CRM built on monday.com Work OS. It handles all sales processes and client communication in one place, as well as post-sales operations. Built-in automations reduce manual work so you can focus on sales. Read more about monday sales CRM

ChurnZero

Customer engagement & retention for subscription businesses

ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals Read more about ChurnZero

Giftbit

Simple, powerful digital rewards and incentives software.

Use Giftbit to buy, send & track digital gift cards to engage & reward your customers. Send individually or in bulk with our simple web-app. Prefer to automate? Integrate directly with our API or trigger via Zapier with the apps you already use! Read more about Giftbit

Coconut Software

Customer engagement solutions that empower enterprises

Coconut’s suite of cloud based solutions allow banks and credit unions to seamlessly schedule, measure and manage client, prospect and staff interactions. Read more about Coconut Software

Nudgify

CRO using Sales Pops, Social Proof and FOMO notifications

Increase conversions by as much as 15% by adding real-world context to your store. Highlight activity and create urgency with simple, elegant Nudges Read more about Nudgify

Consumer Marketing Platform

Cloud-based platform to acquire and engage retail consumers

NeuroTags' consumer marketing platform enables enterprises to acquire retail consumers via products. This is done by linking consumer purchase data with behavioral and demographic data, to capture the consumer hidden patterns in their daily shopping habits and create a customer profile. Read more about Consumer Marketing Platform

USAN Contact Suite for Amazon Connect

Extending the power and breadth of Amazon Connect

Contact Suite is a critical component of any Amazon Connect implementation. It consists of natively built solutions that extend the power and functionality of Amazon Connect. These solutions require no integration effort and work in tandem with Amazon Connect. Agent Desktop, Dialer, Chat, Email Read more about USAN Contact Suite for Amazon Connect

ER Express

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Virtual queues & intake for hospitals and vets

ER Express is a cloud-based virtual waiting system with digital intake tools and provides the ability to create virtual queues for human and animal healthcare facilities. Read more about ER Express

Slack

A single place for team communication and workflows

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do Read more about Slack

Zoho CRM

CRM software that helps you sell smarter, better, faster.

Connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media, stay in touch anytime, anywhere with an Omnichannel CRM like Zoho. Read more about Zoho CRM

Viber

Mobile messaging platform

Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications. Read more about Viber

Zendesk Suite

Service-first CRM company that builds support & sales tools

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk Suite

Hootsuite

Social Media Management & Scheduling for SMBs and Enterprise

Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services. Read more about Hootsuite

Freshdesk

Online helpdesk system and customer service software

Freshdesk is a cloud-based customer service software that helps businesses of all sizes engage with customers across email, phone, chat, and social media effortlessly. Read more about Freshdesk

Pipedrive

CRM built by salespeople, for salespeople

Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Read more about Pipedrive

LiveChat

Customer service software that boosts online sales.

Engage customers on your website and guide them through the sales process or provide them with an amazing customer service! Try LiveChat for 30 days for free! Read more about LiveChat

LiveAgent

Great customer service starts with better help desk software

LiveAgent is an omnichannel customer satisfaction solution. It helps businesses manage key customer interactions and customer support tickets from a single platform. LiveAgent is a leader in delivering exceptional customer experiences. Start with a 14-Day free trial, no credit card required. Read more about LiveAgent

Guusto

#1 Highest Rated Recognition Platform on G2

Guusto makes it easy for HR leaders at companies with 200+ employees to build recognition programs and shape culture. The #1 Highest Rated Recognition Platform on G2. No minimums, markups, or hidden fees, and full credit back on unclaimed gift cards to deliver UNMATCHED VALUE! START FOR FREE. Read more about Guusto

Intercom

Making internet business personal

Intercom is redefining how businesses support their customers using powerful messaging and automation Read more about Intercom

Trustpilot

Customer review management platform for online businesses

Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect with customers by collecting reviews and gathering feedback to improve customer experience, amplify their online presence, increase conversions and sales, and more Read more about Trustpilot

TeamSupport

The complete B2B solution for great customer support

TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively meet their customers' needs. Through an innately collaborative platform, Support ensures unified customer experiences that are positive and healthy. Read more about TeamSupport

Typeform

Make data collection an experience with custom forms

Typeform is the versatile data collection tool that makes asking easy and answering fun, whether it's forms, quizzes, surveys, or something completely new. Read more about Typeform

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Use Salesforce Service Cloud's customer self-service, online communities, live chat and social customer support features to improve online customer engagement. Read more about Salesforce Service Cloud

Apptivo

CRM for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact info, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as Contacts or Opportunities. Read more about Apptivo

SendGrid

Email Delivery. Simplified.

Twilio SendGrid's cloud-based email infrastructure relieves businesses of the cost and complexity of maintaining custom email systems. Twilio SendGrid provides reliable email delivery, scalability and real-time analytics along with flexible API's that make custom integration a breeze. Read more about SendGrid

Userlike

Live chat and customer messaging for businesses of all sizes

Userlike is a unique software for live chat and customer messaging that allows businesses to win and nurture customers through website chat and messaging-apps like WhatsApp, Facebook Messenger, Telegram, Threema and SMS. Read more about Userlike

Birdeye

#1 most trusted reputation and customer experience platform

Birdeye is the highest-rated all-in-one reputation and CX platform for local businesses and brands. Over 100k businesses use Birdeye’s platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales & thrive. Read more about Birdeye

Sprout Social

Social Media Management Software for Business

Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Read more about Sprout Social

Hotjar

Digital experience insights for any business selling online.

All the tools and data you need to truly understand your users’ behavior and create engaging experiences that drive results. Trusted by one million websites in 180+ countries. Read more about Hotjar

Tango

Rewards that are easy to give and awesome to receive!

Tango Card automates workplace gifting through incentive delivery technology. It is designed for companies in the B2B space for domestic and global reward programs. The platform allows users to send gift cards, donations, and prepaid cards to groups or individuals and automate incentive programs. Read more about Tango

EngageBay

Integrated sales & marketing software for growing teams

EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform. Read more about EngageBay

Zenvia Conversion

Conversational marketing platform for eCommerce businesses

Zenvia Conversion (formerly Sirena) is a conversational marketing platform designed to help businesses in the eCommerce, retail, automotive, education, and other sectors manage customer communications across multiple channels using a shared inbox. Administrators can integrate the system with WhatsApp, Facebook Messenger, and Instagram to connect... Read more about Zenvia Conversion

Yotpo

Yotpo, the leading eCommerce marketing platform.

Customer content boosts average order value, time on site, pages viewed, and more. Showcase customer reviews, photos, and more on site to build shopper trust. Read more about Yotpo

Text Request

Ignite customer engagement

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere. Read more about Text Request

Alchemer

Give every customer a voice. Make every voice matter.

Alchemer is the only solution that helps you transform into a truly customer-centric organization by making sure the voice of the customer is heard loud and clear across every decision you make. Hyper-personalized and actioned around the customer - from finding them to keeping them. Read more about Alchemer

Pipefy

Design and automate business workflows in minutes.

Pipefy is the low-code process automation platform that increases team productivity, centralizes data, and optimizes processes for teams in HR, Procurement, Customer Ops, IT, and more. Read more about Pipefy

Apollo

Find ideal prospects and convert them into customers.

End-to-end outbound sales platform. Find prospects, communicate at scale, win deals. Easily, from one place. Read more about Apollo

Front

Where 7500+ companies build strong customer relationships;

Front is more than a communication hub — it’s how 7500+ companies build lasting business relationships. Read more about Front

Influitive

Customer-Powered Growth

The Influitive platform helps B2B companies discover, nurture, and mobilize their customers, developers, partners, and employees to shorten sales cycles, amplify marketing, increase retention and drive product innovation. Read more about Influitive

Qualtrics CustomerXM

Customer experience management (CXM) platform

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM

Solutionreach

Patient engagement platform for practices of all sizes

Solutionreach is a patient engagement platform designed for healthcare practices of all sizes, including primary care, multi-unit operations, and specialty practices. With this solution, healthcare teams can access a comprehensive set of capabilities including website management, online scheduling, reputation management, follow-up surveys, patient... Read more about Solutionreach

Pendo

Product usage & behavior data capture

Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging Read more about Pendo

Genesys Cloud CX

Software for faster, smarter, personal experiences

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture Read more about Genesys Cloud CX

Startquestion

Online survey creator and feedback collection

Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more Read more about Startquestion

Vivantio

Flexible Software. Focused Service.

Using the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers demanding B2B teams to achieve unparalleled service excellence. Read more about Vivantio

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