Tidio

Communicator for businesses. live chat, messenger and email

About Tidio

Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.

Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.

Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.

Key benefits of Tidio

  • Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.

  • Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.

  • Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.

  • Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.

  • Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

    Supported Languages

    Dutch, English, French, German, Italian and 3 others, Portuguese, Russian, Spanish

    Images

    A customizable chat popup can be displayed on users' websites with Tidio Chat
    The chat widget can be customized with different themes, colors, and button positions
    Pre-chat surveys can be displayed to collect customer information before a chat begins
    Visitors' details are presented alongside the chat window, including their location, email address, and phone number
    Users can set their opening hours, so that chat can be displayed as 'offline' outside of work hours
    Automations can be created for a number of triggers
    A range of automation actions are available
    Different permissions can be set for different user roles, with options for operators, moderators, and administrators
    Operator actions can be tracked, showing any changes made to the settings or chat widgets
    Tidio Chat creates daily reports on the number of chats and messages
    View 11 more
    Tidio video
    Tidio video
    Tidio screenshot: A customizable chat popup can be displayed on users' websites with Tidio Chat Tidio screenshot: The chat widget can be customized with different themes, colors, and button positions Tidio screenshot: Pre-chat surveys can be displayed to collect customer information before a chat begins Tidio screenshot: Visitors' details are presented alongside the chat window, including their location, email address, and phone number Tidio screenshot: Users can set their opening hours, so that chat can be displayed as 'offline' outside of work hours Tidio screenshot: Automations can be created for a number of triggers Tidio screenshot: A range of automation actions are available Tidio screenshot: Different permissions can be set for different user roles, with options for operators, moderators, and administrators Tidio screenshot: Operator actions can be tracked, showing any changes made to the settings or chat widgets Tidio screenshot: Tidio Chat creates daily reports on the number of chats and messages

    Features

    Total features of Tidio: 12

    • Automatic Notifications
    • CRM Integration
    • Chat
    • Contact History
    • Customizable Branding
    • Email Integration
    • Event Triggered Actions
    • Help Desk Integration
    • Real Time Notifications
    • Scheduled Reporting
    • Tagging
    • Widgets

    Alternatives

    Zendesk

    4.3
    #1 Alternative to Tidio
    Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

    Zoho Desk

    4.5
    #2 Alternative to Tidio
    Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key...

    LiveAgent

    4.7
    #3 Alternative to Tidio
    LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

    Nicereply

    4.7
    #4 Alternative to Tidio
    Nicereply is an online customer satisfaction survey software for measuring Customer Satisfaction (CSAT), Net Promoter...

    Reviews

    Overall rating

    4.8 /5
    (184)
    Value for Money
    4.7/5
    Features
    4.6/5
    Ease of Use
    4.6/5
    Customer Support
    4.7/5

    Already have Tidio?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 184
    Jessica L.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: Self Employed
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Easy, fast and amazing!

    Reviewed on 2020-10-08

    I started working as a consultant for a company, and their first project was to add a chatbot to...

    I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly.

    They also have HubSpot's' free account, but the functions that the chatbot offers are very basic.

    So, I started searching for good chatbot software and came upon Tidio.

    From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement.

    Overall, I had a really good experience, and I will continue considering Tidio for future clients.

    Pros

    I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in.

    Oh, and can't forget to mention that we also got to integrate it with our HubSpot account.

    Amazing, right?

    Cons

    One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing.

    Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.

    Response from Tidio

    Hi there,

    Thank you so much for a thorough review!

    We are very proud that you like our product so much!

    Thank you for the feedback about our Chatbots too. I will be happy to forward it to our developers for further evaluation.

    If anything, we're here for you! :)

    Misho Z.
    Overall rating
    • Industry: Financial Services
    • Company size: 2-10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Go Tidio!

    Reviewed on 2021-01-13

    We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a...

    We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.

    Pros

    The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them.

    Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

    Cons

    The only thing I would add are integrations with apps like WhatsApp and Telegram.

    Dominick P.
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Looks great on the outside but features not fully completed

    Reviewed on 2017-12-12

    Pros

    The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

    Cons

    1. When a user leaves your page and an operator responds the user will not be notified.
    2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
    3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
    4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
    5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

    Tanya T.
    Overall rating
    • Industry: Events Services
    • Company size: 2-10 Employees
    • Used Other for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Tidio for online support

    Reviewed on 2019-07-29

    Tidio helped us to engage with our customers and to answer their question which led to more sales.

    Tidio helped us to engage with our customers and to answer their question which led to more sales.

    Pros

    It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

    Cons

    Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

    Response from Tidio

    Thank you very much for the review!
    You can turn off the Pre Chat Survey in the Channels section of your Tidio panel, and your visitors won't have to put in their email address :-)
    Have a great day!

    Eran D.
    Overall rating
    • Industry: Design
    • Company size: 2-10 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Best value for money I've seen.

    Reviewed on 2020-07-14

    Love Tidio. I'm just beginning to experience its full power, and they keep adding options!

    Love Tidio. I'm just beginning to experience its full power, and they keep adding options!

    Pros

    Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value.

    Cons

    I really can't think of any complaints. Tidio does the job very well.

    Response from Tidio

    Thank you so much for the review!
    It motivates us very much, so thank you for the kind words :)

    Showing 5 reviews of 184 Read all reviews

    Tidio FAQs

    Below are some frequently asked questions for Tidio.

    Tidio offers the following pricing plans:

    • Starting from: US$15.00/year
    • Pricing model: Free, Subscription
    • Free Trial: Available

    7-day free trial, no credit card required. Basic: $0 Communicator: $15 for 3 operators per month, additional operators for $10 Automation: Starts at $15 for 5k automation triggers.

    Tidio offers the following features:

    • Automated messages
    • CRM integrations
    • Color customization
    • Conversation histories
    • Customizable chat widget
    • Departments
    • Email marketing integrations
    • Event-triggered actions
    • Full customer details
    • Help desk integrations
    • Live chat, email, and Facebook Messenger integration
    • Multi-language
    • Offline message form
    • Opening hours
    • Popup notifications
    • Pre-chat surveys
    • Quick responses
    • Real-time chat
    • Real-time message preview
    • Scheduled reporting
    • Unified agent interface
    • Visitor tagging

    Tidio has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Tidio supports the following languages:

    Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

    Tidio supports the following devices:

    Android, iPhone, iPad

    Tidio integrates with the following applications:

    Agile CRM, BoomTown, ProProfs Knowledge Base, SITE123, Weebly, Wix, Wordpress, Wordpress, Zendesk Sell, amoCRM

    Tidio offers the following support options:

    Knowledge Base, Online Support

    Related categories

    See all software categories found for Tidio.