LiveChat

Premium Customer Service Software for Live Chat & Help Desk
(1069 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

$16.00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

"What If" Scenarios "What If" Scenarios
API API
Access Control Access Control
Activity Dashboard Activity Dashboard
Alerts / Escalation Alerts / Escalation
Application Integration Application Integration
Applications Management Applications Management
Archiving & Retention Archiving & Retention
Auditing Auditing
Authentication Authentication
Automated Scheduling Automated Scheduling
Business Analysis Business Analysis
CRM Integration CRM Integration
Cash Management Cash Management
Charting Charting
Chat Chat
Chat Transcript Chat Transcript
Collaborative Review Collaborative Review
Contact History Contact History
Customer History Customer History
Customer Profiling Customer Profiling
Customizable Branding Customizable Branding
Customizable Templates Customizable Templates
Data Visualization Data Visualization
Email Integration Email Integration
Email Templates Email Templates
Employee Profile Employee Profile
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
File Management File Management
File Transfer File Transfer
Filtered Views Filtered Views
Goal Setting / Tracking Goal Setting / Tracking
Help Desk Integration Help Desk Integration
Help Desk Management Help Desk Management
History Tracking History Tracking
Instant Messaging Instant Messaging
Labeling Labeling
Mobile Integration Mobile Integration
Multi-Channel Communication Multi-Channel Communication
Multi-Language Multi-Language
Offline Access Offline Access
Performance Reports Performance Reports
Ratings & Reviews Ratings & Reviews
Real Time Analytics Real Time Analytics
Real Time Monitoring Real Time Monitoring
Real Time Notifications Real Time Notifications
Reporting & Statistics Reporting & Statistics
Request Routing Request Routing
SSL Security SSL Security
Sales Tracking Sales Tracking
Search Functionality Search Functionality
Single Sign On Single Sign On
Social Media Integration Social Media Integration
Summary Reports Summary Reports
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Survey Management Survey Management
Surveys & Feedback Surveys & Feedback
Tagging Tagging
Third Party Integration Third Party Integration
Timeline Management Timeline Management
Two-Factor Authentication Two-Factor Authentication
Visitor Tracking Visitor Tracking
Visual Analytics Visual Analytics
eCommerce Integration eCommerce Integration

Integrations

Integrations

ActiveCampaign ActiveCampaign
Campaign Monitor Campaign Monitor
Cayzu Cayzu
Logicbox Logicbox
Talkdesk Talkdesk
Toonimo Toonimo
VidGrid VidGrid
Vision Helpdesk Vision Helpdesk
Zendesk Zendesk
amoCRM amoCRM

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