About ToucanTech

Who Uses ToucanTech?

ToucanTech connects communities. Ideal for schools, companies and charitable organisations that need an efficient, beautiful and affordable website, CRM + private community forum. It is for anyone trying to manage and simplify their fundraising, community relations, and database.

What Is ToucanTech?

ToucanTech is a cloud-based community database and website software used by companies, schools and nonprofits. In one simple, beautiful system we give institutions the power to manage all communications, admin and data in one place. Synced with social media and combining a CRM, analytics, email, payments, news, mentoring and more, it’s a flexible solution at an affordable price.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ToucanTech

Key benefits of ToucanTech

  • Benefit from an all-in-one alumni management platform which allows both staff and alumni to connect with one another, organize events, store data, and build relationships.

  • Create a custom community website using the admin portal and personalize the design of the page with branding, images, text, and more.

  • Rest assured that all data stored with the ToucanTech system is secure with built-in measures for self-cleaning the database, anti-spam, de-duplication of data, and highly secure servers.

  • Use the in-built CRM to manage relationships between staff and alumni, and use real-time data to log activity, track levels of engagement, and run custom reports.

  • Organize events such as dinners, reunions, and charity events, set up clubs within the portal for specific subjects, manage fundraising and charity work with tools for donation collection, and more.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, Germany, United Kingdom, United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to ToucanTech

    Images

    ToucanTech Software - Get closer to your community
    ToucanTech Software - Reach people around the world
    ToucanTech Software - Stay connected on the go
    ToucanTech Software - Managing communities, made easy
    ToucanTech Software - Sending engaging emails
    ToucanTech Software - Get to know your community with our activity tracker
    ToucanTech Software - Your community can fuel careers
    ToucanTech Software - Power your digital fundraising
    ToucanTech Software - A tiered payment platform
    ToucanTech Software - Create custom forms
    View 11 more
    ToucanTech Software - Get closer to your community ToucanTech Software - Reach people around the world ToucanTech Software - Stay connected on the go ToucanTech Software - Managing communities, made easy ToucanTech Software - Sending engaging emails ToucanTech Software - Get to know your community with our activity tracker ToucanTech Software - Your community can fuel careers ToucanTech Software - Power your digital fundraising ToucanTech Software - A tiered payment platform ToucanTech Software - Create custom forms

    Features

    Total features of ToucanTech: 138

    • @mentions
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Reporting
    • Alerts/Notifications
    • Alumni Management Software
    • Application Management
    • Assessment Management
    • Attendance Management
    • Attendance Tracking Software
    • Automated Scheduling
    • Billing & Invoicing
    • Built-In Database
    • CRM Software
    • Campaign Analytics
    • Campaign Management Software
    • Campaign Planning
    • Candidate Management
    • Chapter Management
    • Chat/Messaging
    • Client Portal
    • Colleges / Universities
    • Commenting/Notes
    • Committee Management
    • Communication Management
    • Contact Database
    • Contact Management Software
    • Content Management System (CMS) Software
    • Contribution Tracking
    • Credit Card Processing
    • Customer Database
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Dashboard Software
    • Data Import/Export
    • Discussions / Forums
    • Document Management Software
    • Document Storage
    • Donation Management Software
    • Donation Tracking
    • Donor Discovery
    • Donor Management
    • Drag & Drop
    • Dues Management
    • Election Management
    • Electronic Payments
    • Email Invitations & Reminders
    • Email Management Software
    • Email Marketing Software
    • Email Templates
    • Engagement Tracking
    • Enrollments/Onboarding
    • Evaluation Management
    • Event Calendar
    • Event Management Software
    • Event Scheduling
    • Event Ticketing
    • Fee Management
    • Feedback Management
    • File Sharing Software
    • Filtering
    • Financial Management Software
    • For Alumni Associations
    • For Nonprofits
    • For Religious Organizations
    • Forms Management
    • Forum / Discussion Board
    • Fundraising Management
    • Gift Matching Management
    • Goal Setting / Tracking
    • Grant Management Software
    • Group Management
    • Ideation
    • Invoice Management
    • Jobs Board
    • K-12 Software
    • Knowledge Base Management
    • List Management
    • Live Chat Software
    • Mailing List Management
    • Member Accounts
    • Member Communication
    • Member Communities
    • Member Database
    • Member Directory
    • Member Portal
    • Member Types
    • Membership Management Software
    • Membership Renewals
    • Mobile Access
    • Mobile Giving
    • Moderation
    • Multi-Language
    • Multi-Location
    • Newsletter Management
    • Online Calendar
    • Online Forms
    • Online Forums
    • Online Giving
    • Payment Processing Software
    • Performance Metrics
    • Personalization Software
    • Pledge Management
    • Progress Reports
    • Progress Tracking
    • Real Time Analytics
    • Real Time Notifications
    • Receipt Management
    • Records Management Software
    • Recruitment Management
    • Recurring Giving
    • Recurring/Subscription Billing
    • Registration Management
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • SSL Security
    • Self Service Portal
    • Single Sign On Software
    • Small Group Management
    • Social Media Integration
    • Student Portal
    • Summary Reports
    • Surveys & Feedback
    • Tagging
    • Third Party Integrations
    • User Management
    • Visitor Tracking
    • Volunteer Management Software
    • Website Integration
    • Website Management
    • eCommerce Management

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    Reviews

    Overall rating

    4.9 /5
    (84)
    Value for Money
    4.8/5
    Features
    4.7/5
    Ease of Use
    4.7/5
    Customer Support Software
    4.9/5

    Already have ToucanTech?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 84
    Melanie B.
    Overall rating
    • Industry: Education Management
    • Company size: 201-500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    So happy we made the switch to Toucan Tech!

    Reviewed on 2021-08-04

    We are finding the Toucan Tech team an absolute joy to deal with. They know their stuff and are...

    We are finding the Toucan Tech team an absolute joy to deal with. They know their stuff and are incredibly responsive and customer-focussed. I couldn't be happier that we have made the switch.

    Pros

    Having everything integrated in one system has radically improved our working processes. I have a very small team and reducing our admin load means we can spend more of our time doing the really important stuff like meeting donors and creating inspiring campaigns - which is also what we enjoy most.

    Cons

    We probably weren't fully prepared for the workload involved in verifying new members to the online community and this has made us review exactly when we fully launch the portal to our whole alumni community.

    Alternatives Considered

    AlumNet, Potentiality and Graduway

    Reasons for Choosing ToucanTech

    We found RE too complex for our needs and also lacking in other areas (i.e. alumni relations and events). It felt like we needed a data expert on the team in order to gain proper reporting value from it and this was never going to be an option. I also grew increasingly frustrated with the time it was taking to rollout full functionality to NXT. We had already made the decision to move before news came out of their data breach in 2020, but their handling of that situation made me even more certain we had made the right decision.

    Reasons for Switching to ToucanTech

    Having one integrated system definitely appealed. TT also offered great value for money and seemed the slickest product which was best suited to our needs.
    Paul D.
    Overall rating
    • Industry: Education Management
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    A user-friendly and comprehensive solution backed by exceptional customer service

    Reviewed on 2021-07-22

    Pros

    ToucanTech meets all the needs of our school fundraising, alumni and community engagement programs. It is incredibly intuitive and - because it is purpose-designed for an organisation like ours - pretty much everything just works as it should right from the outset. The support team are extremely responsive and are also proactive in offering help and suggestions. We have barely needed any assistance from our IT team. Useful new functionality is constantly being added, and I'd like to see our school expand use further, for example to manage the whole school website and/or to manage admissions as that module gets finalised.

    Cons

    Nothing of any note. A couple of minor and inconsequential bugs were quickly sorted.

    Reasons for Switching to ToucanTech

    ToucanTech was competitively priced, purpose-designed for an organisation like ours and offered a comprehensive solution that was all included for the price. Alternative products were going to be much harder to install and implement; were going to work out more expensive, especially when factoring in the fees for optional modules and support. There was a noticeable difference in terms of how well the product worked from the outset - and the likelihood of having requested modifications implemented - compared to products offered by massive organisations where it felt the proposed solution was an unimportant afterthought compared to their main business in commercial and other markets.
    Michael D.
    Overall rating
    • Industry: Education Management
    • Company size: 51-200 Employees
    • Used for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    Needs fulltime use, otherwise very frustrating to use occasionally

    Reviewed on 2021-05-06

    I use it very seldom, but find it frustrating to obtain the results I require. Help information is...

    I use it very seldom, but find it frustrating to obtain the results I require. Help information is on separate webpage and the search on that is not comprehensive.

    Pros

    It's comprehensive and obviously has many features that are not relevant to some users

    Cons

    It's not intuitive, and no hints are given when an error occurs

    Alternatives Considered

    Microsoft Excel

    Reasons for Choosing ToucanTech

    Not my decision!

    Switched From

    Microsoft Excel

    Reasons for Switching to ToucanTech

    Not in my remit
    Kelly H.
    Overall rating
    • Industry: Education Management
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    The perfect solution to kick start your community management and engagement

    Reviewed on 2021-03-25

    We needed to get all out data in to one easily accessible system and have a single comprehensive...

    We needed to get all out data in to one easily accessible system and have a single comprehensive interface dedicated to our alumni community.

    Pros

    ToucanTech has a simple to use and navigate user interface. It manages multiple functions which is great for a small office. The customisation is good and I have been impressed by the product enhancements and development since we started using the software.

    Cons

    The fundraising and donation logging feature could be improved. I would also like to see more ability to managed the news images that are uploaded.

    Alternatives Considered

    Blackbaud Raiser's Edge NXT and Potentiality

    Reasons for Choosing ToucanTech

    We started to move from a paper based system in 2016 and by 2017 had reached the software limits of InTouch CRM, we were looking for software that provided an integrated database and user portal and ToucanTech fit the bill.

    Switched From

    InTouch CRM

    Reasons for Switching to ToucanTech

    Functionality and price were big factors. We are a small office so I need something that could be installed quickly without lots of additional costs for data migration. I was also mindful that while we needed a more comprehensive solution we did not need to 'over tool' ourselves. The customer support provided by ToucanTech was spot on from the start, provided just the right level of support and autonomy for me to manage the system in house.
    Lucy L.
    Overall rating
    • Industry: Education Management
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Alumni Engagement

    Reviewed on 2021-03-24

    We have been delighted with the service from ToucanTech, there is always someone on hand to deal...

    We have been delighted with the service from ToucanTech, there is always someone on hand to deal with glitches or queries. We have been happy to recommend it to other schools

    Pros

    This is easy to use and intuitive. Its an excellent way of keeping in touch with former pupils and updating records. Recently we have launched our first fund raising campaign using the site and have found it invaluable, keeping us up to date with donations, making gift aid claims simple and linking back to the record of the donor.
    We also love the ease of setting up news items and galleries and sending mass emails.

    Cons

    We have a number of donors who give on a regular basis. Each of these donations have to be added manually each month. It would be really helpful if this happened automatically. This is the most difficult part of the site to navigate

    Showing 5 reviews of 84 Read all reviews

    ToucanTech FAQs

    Below are some frequently asked questions for ToucanTech.

    ToucanTech has the following typical customers:

    2-10, 11-50, 51-200, 201-500

    ToucanTech supports the following languages:

    English

    ToucanTech supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ToucanTech integrates with the following applications:

    Facebook for Business, Freshdesk Messaging, GoCardless, Google Cloud Platform, Instagram, LinkedIn for Business, PayPal, Stripe, Twitter

    ToucanTech offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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