ToucanTech
ToucanTech
About ToucanTech
Who Uses ToucanTech?
ToucanTech software is for schools, companies, associations and charities that need a flexible website with integrated CRM, and the option to launch a private community forum. ToucanTech admins often work in development offices, managing fundraising and donor/alumni relations, or in communications teams who are tasked with promoting their organisation online.
What Is ToucanTech?
ToucanTech is a smart software to power community engagement. Synced with social media and combining a database, CRM, email engine, fundraising management, news and content publishing, event listing and booking system, careers and mentoring platform and more, it's a complete all-in-one solution. Read more about ToucanTech features at toucantech.com/pages/features.
Pricing starting from:
$11,000.00/year
- Free Version
- Free Trial
- Subscription
Key benefits of ToucanTech
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
$11,000.00/year
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of ToucanTech: 153
Alternatives
Vaave
Almashines
Almabase
AlumnForce
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Company size
Time used
150 Reviews
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- Industry: Fund-Raising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Three years in with Toucantech and it just gets better and better
Reviewed on 2023-03-20
For this review, I'd like instead to illustrate the answer to this question with how a specific...
For this review, I'd like instead to illustrate the answer to this question with how a specific problem was dealt with.Being new to using the fundraising module Toucantech was kind enough to "road test" what we had constructed to ensure it would work. This brought peace of mind.Then shortly afterwards, I felt confident to implement a further measure. This went horribly wrong. I was not sure if it was a problem with the software or something I had done.The team at Toucantech immediately responded to my urgent request for help. Following a 2-hour Zoom call, we worked out what I had done wrong, and Toucantech put it right so that it presented on the website as it was supposed to. (They were gracious enough to say that what I had done wrong could easily be done by other new users of their software, and so were going to improve the instructions for that part of the site.)At no time did I feel embarrassed for getting it wrong, and I was so grateful for their patience in putting things right as part and parcel of their normal, fantastic customer service.
Pros
I like that you get to know the staff at Toucantech; and that they get to know you as well. This means we all better understand how to deal with problems.
Cons
Although "glitches" appear in the software from time to time, even this "down arrow issue" is usually dealt with speedily and efficiently. I assume rival software also can have these problems, so I prefer to work on the basis that Toucantech resolves them more quickly than its rivals.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Solihull School Review of ToucanTech
Reviewed on 2023-03-20
ToucanTech are very supportive and continue to support us. Nothing is too much trouble.
ToucanTech are very supportive and continue to support us. Nothing is too much trouble.
Pros
The look of the system and how easy it is to use and manage. The Events feature is great, it has really helped me plan, organise, track attendance and promote our events. I also like the Advanced Filtering function where you can drill down specific user groups to send mass emails and analyse the data i.e whose reading your emails. The Fundraising section is excellent and direct payments updates the record automatically saving time and resource.
Cons
I do not have any dislikes, we are very pleased with the system. The only one thing I recommend is that you need to keep your data as up to date a possible. You data is only as good as the information you put in.
Reasons for Choosing ToucanTech
Raisers Edge was too complex and we only used the basic of the functionality. We felt it was more geared to Universities.Reasons for Switching to ToucanTech
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great customer service, a good tool but with some limitations.
Reviewed on 2022-03-16
ToucanTech is a good product with lots of potential. The customer and product development teams are...
ToucanTech is a good product with lots of potential. The customer and product development teams are really good, they are responsive and will tell us what is possible or not. At least no false expectations!
They really will help to make sure we are using the platform to its best. We realised with using Toucan Tech that the challenges we are sometimes facing are not linked to the platform but the way we interact with our own stakeholder/audience. For example, competing with social media platforms to get them to connect. Overall, we believe that Toucan Tech is a good product and would invite anyone to look at it, but ask questions, check the demo to make sure it will answer your needs.
Pros
Fairly easy to use, reporting features, directory features
Cons
Form functionality limited, limited design option especially for the newsletter, not enough CRM features
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
An excellent, "one-stop shop" software for all your Development Office needs
Reviewed on 2019-11-22
Toucan Tech were extremely helpful during the decision making and transition phase and since we...
Toucan Tech were extremely helpful during the decision making and transition phase and since we began using the software have been incredibly supportive and taken any feedback on board and further developed the product. We now have over 300 members of our online community since we launched it 6 weeks ago and the numbers are climbing daily. Communications with alumni are simple to use and look fantastic. Record keeping is also easy and efficient. We are absolutely delighted with the product and very happy to recommend it.
Pros
One software for alumni relations, communications, donations records, moves management and online community feature
Ease of use
Excellent support and training
Attractive user interface
Continual expansion and development of the product following feedback from users
Ease of migration from previous provider to Toucan Tech
Commitment and knowledge of the product from all the staff from top to bottom
An understanding of Development Office work and what customers want
Cons
No major complaints - any queries have been dealt with quickly and efficiently
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Alumni Engagement
Reviewed on 2021-03-24
We have been delighted with the service from ToucanTech, there is always someone on hand to deal...
We have been delighted with the service from ToucanTech, there is always someone on hand to deal with glitches or queries. We have been happy to recommend it to other schools
Pros
This is easy to use and intuitive. Its an excellent way of keeping in touch with former pupils and updating records. Recently we have launched our first fund raising campaign using the site and have found it invaluable, keeping us up to date with donations, making gift aid claims simple and linking back to the record of the donor.
We also love the ease of setting up news items and galleries and sending mass emails.
Cons
We have a number of donors who give on a regular basis. Each of these donations have to be added manually each month. It would be really helpful if this happened automatically. This is the most difficult part of the site to navigate
ToucanTech FAQs
Below are some frequently asked questions for ToucanTech.Q. What type of pricing plans does ToucanTech offer?
ToucanTech offers the following pricing plans:
- Starting from: $11,000.00/year
- Pricing model: Subscription
- Free Trial: Not Available
Contact ToucanTech for pricing information.
Q. Who are the typical users of ToucanTech?
ToucanTech has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ToucanTech support?
ToucanTech supports the following languages:
English
Q. Does ToucanTech support mobile devices?
ToucanTech supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ToucanTech integrate with?
ToucanTech integrates with the following applications:
Apple Pay, Freshchat, GoCardless, Google Cloud, Google Pay, Instagram, Juicer, LinkedIn for Business, Meta for Business, PayPal, Paynow, Stripe, Stripe Billing, Synergetic, TASS, Twitter/X, Xero, iSAMS
Q. What level of support does ToucanTech offer?
ToucanTech offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for ToucanTech.
Nonprofit CRM Software