Atera
Atera
About Atera
Atera is an AI-enabled software that assists with IT management, remote monitoring and management (RMM), helpdesk, ticketing, and automation. Designed to streamline and scale operations, Atera enables IT teams to slash SLA times, efficiently manage and protect infrastructure, improve service quality, and drive organizational growth. With patch management, reporting and analytics, real-time diagnostics, and more, Atera supports seamless operations across the enterprise.
Atera offers various capabilities including seamless onboarding so users can get started in minutes. It provides a fixed cost for unlimited devices, allowing businesses to scale their IT operations without increasing their bottom line. Atera includes proactive IT management capabilities to address potential issues before they turn into problems. It supports dozens of integrations with software such as Bitdefender, Acronis, Axcient, Ironscales, and more. Users can benefit from remote monitoring and management from anywhere, as well as professional service automation. They can start sessions directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect. It also offers powerful analytic capabilities and a dynamic mobile app.
Atera offers an AI Copilot, which can troubleshoot IT issues using real-time device diagnostics and AI-recommended actions. It can summarize tickets instantly to speed up troubleshooting and generate responses while allowing users to select the tone of voice. The AI Copilot provides proven AI solutions based on device diagnostics and ticket history and can generate knowledge base articles directly from ticket resolutions. Users can easily create custom and context-specific scripts in just seconds, insert a description and receive tailored OID recommendations, and convert their words into precise terminal commands instantly. It can also communicate with users in writing or voice.
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- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
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- Likelihood to recommend 9.0 /10
Efficient Financial Management with Atera's Real-Time Tracking
Reviewed on 2024-08-18
Atera has been an excellent combined billing and cost management solution for our finance operations...
Atera has been an excellent combined billing and cost management solution for our finance operations. Real-time tracking, very granular reporting, has increased the overall financial visibility in our operation. Some minor challenges are shared with complex configurations and reporting flexibility. Still, Atera has brought positive results to our financial process and is extremely useful to be within our tech stack.
Pros
I really love the way Atera integrates seamlessly with billing, giving real-time tracking of service profitability and client expenses. This saves us hours of manual reconciliation and frees us to work on higher-value tasks. The excellent reporting also provides insights on IT costs that were previously not available.
Cons
Good overall value for the price of Atera; more flexible pricing will be valuable for small organizations. Some advanced features require learning, but the support team has always been very responsive and helpful.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
All in one great monitoring system!
Reviewed on 2025-03-16
I have used Atera for many years now and it's handy features make it worth every penny. The...
I have used Atera for many years now and it's handy features make it worth every penny. The monitoring is great when handling a 100+ companies since I can work a priority out based on the alerts received. The remote access isn't my first choice as I needed something that's specifically tailored for it. Splashtop is very reliable as a backup and actually runs on more operating systems (I've personally found). With the other apps available, I would recommend this for a company who'd like an all-round great monitoring system
Pros
Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop. The alert function makes it easy to monitor if a disk is nearing full, the memory nearing full or temperature warnings. The app center is great for what it offers, but I have only used splashtop remote access.
Cons
Not really found any issues yet, works perfect my use case overseeings servers/computers.
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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- Likelihood to recommend 8.0 /10
Given the integration of Remote Access and Patch Management
Reviewed on 2025-04-01
Pros
I have found that the real-time monitoring and alert on Atera have also proved useful for our IT operations. This capability makes it straightforward for us to be notified of any issues in real-time to surely avert them causing extensive downtime.
Cons
The reporting tools can be enhanced in terms of configuration opportunities. Customized reports to the business requirements is somewhat restricted which creates difficulty when presenting detailed trends for future planning.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Offering centralized control and observance for networks
Reviewed on 2025-04-01
Pros
Atera’s automation tools have greatly made a cut on the number of hours it actually takes to handle periodic maintenance work. Implementing auto-update and auto-checks the team is free to work on more significant business matters improving productivity in general.
Cons
There is a problem in which the mobile application may not be synchronized with the desktop version. It can cause inconsistencies in data and influence data and information quality retrieved on the move in real-time.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
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- Likelihood to recommend 9.0 /10
Unified dashboard increased IT effectiveness for us
Reviewed on 2025-03-26
Pros
It is advantageous that we can perform remote access, monitoring and ticketing all in one platform. The alerts are accurate thus minimizing the occurrences of false alarms.
Cons
It is often seen that when we have a large scale deployment then it affects the interface speed. There should be more advanced tutorials for the knowledge base.
Atera FAQs
Below are some frequently asked questions for Atera.Q. What type of pricing plans does Atera offer?
Atera offers the following pricing plans:
- Starting from: US$129.00/month
- Pricing model: Subscription
- Free Trial: Available
Pay-per-technician for unlimited endpoints, with transparent pricing designed for your team’s growth All plans include: - Ticketing & Service portal - Windows, Mac, and Linux support - Classic reports - IT automations - 24/7 chat support How does Atera’s pricing model help IT professionals level up? We’re not fans of pay-per-device because we know it stops you from taking your work to where it should be. We’re disruptive, so unlike traditional IT Solutions, you don’t have any extra costs for devices, leaving you to grow your business at the cadence you choose. With Atera’s pay-per-technician, the cost stays the same no matter how many devices you add.
Q. Who are the typical users of Atera?
Atera has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Atera support?
Atera supports the following languages:
Brazilian Portuguese, English, French, German, Italian, Spanish
Q. Does Atera support mobile devices?
Atera supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Atera integrate with?
Atera integrates with the following applications:
Acronis Cyber Backup, AnyDesk, Bitdefender GravityZone, Chocolatey, Domotz, Duo Security, Emsisoft Business Security, Google Calendar, IRONSCALES, IT Glue, Keeper Security, LogMeIn Miradore, Ninite Pro, Okta, OpenText Core DNS Protection, QuickBooks Desktop, QuickBooks Online, ScalePad Lifecycle Manager, Splashtop, TeamViewer, Xero, Zapier
Q. What level of support does Atera offer?
Atera offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat
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Managed Service Providers (MSP) Software