About NinjaOne

NinjaOne (formerly NinjaRMM) is the leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction.

The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one. NinjaOne supports over 7,000 customers around the world, and is consistently ranked #1 for our world-class customer support.

Pricing starting from:

US$3.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of NinjaOne


  • Get deep insights into all your workstations, laptops, servers, and network devices and get alerts on impending issues, including:
  • Hardware, software, and other device details

  • System performance

  • Network performance

  • Windows services and events


  • Quickly and easily remediate IT issues in the background or work with the end-user to remotely address challenges with tools including:
  • On-demand, scheduled, and automated patch management

  • On-demand, scheduled, and automated script deployment

  • Fully interactive and responsive remote command line interface and task manager

  • Integrated remote control

  • Managed antivirus

  • Mobile access to insights and remediation tools


  • Better manage IT services with
  • In-depth reporting on IT assets, remediation audits, and both hardware and software inventories

  • Role- and organization-based user administration

  • An administrative credential store so business users don't need access to admin privileges

Devices

Business size

S M L

Markets

Austria, Australia, Belgium, Canada, Switzerland, Germany, Denmark, Spain, Finland, France, United Kingdom, Indonesia, Ireland, Italy, Malaysia, Netherlands, Norway, Philippines, Poland, Portugal, Sweden, Singapore, Thailand, United States

Supported Languages

Danish, Dutch, English, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

Pricing starting from:

US$3.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

NinjaOne Software - NinjaOne overview
NinjaOne Software - NinjaOne Network Monitoring
NinjaOne Software - NinjaOne Netflow
NinjaOne Software - Enter customer details in customer editor
NinjaOne Software - NinjaOne 3rd Party Patching
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NinjaOne video
NinjaOne video
NinjaOne video
NinjaOne Software - NinjaOne overview
NinjaOne Software - NinjaOne Network Monitoring
NinjaOne Software - NinjaOne Netflow
NinjaOne Software - Enter customer details in customer editor
NinjaOne Software - NinjaOne 3rd Party Patching

Features

Total features of NinjaOne: 123

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Security
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking Software
  • Audit Management
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Backup and Recovery
  • Bandwidth Monitoring
  • Billing & Invoicing
  • CPU Monitoring
  • Capacity Management
  • Change Management Software
  • Chat/Messaging
  • Cloud Backup
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Contract/License Management
  • Credential Management
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard Software
  • Data Visualization Software
  • Deployment Management
  • Device Management
  • Diagnostic Tools
  • Disaster Recovery
  • Document Storage
  • Email Alerts
  • Encryption Software
  • Endpoint Management
  • Endpoint Protection Software
  • Event Logs
  • FTP Monitoring
  • File Sharing Software
  • File Transfer
  • For MSPs
  • For Websites
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management Software
  • IT Reporting
  • IT, Server & Network Monitoring Software
  • Incident Management Software
  • Inventory Management Software
  • Issue Auditing
  • Issue Management
  • License Management Software
  • Live Chat Software
  • Mail Server Monitoring
  • Maintenance Management Software
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • Network Monitoring Software
  • Network Wide Management
  • Patch Management Software
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Policy Management Software
  • Prioritization
  • Problem Management
  • Project Management Software
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management Software
  • Role-Based Permissions
  • Scheduling Software
  • Screen Sharing Software
  • Secure Data Storage
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management Software
  • Task Scheduling
  • Third Party Integrations
  • Ticket Management
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting
  • Whitelisting/Blacklisting
  • Workflow Management Software

Alternatives

Atera

4.6
#1 Alternative to NinjaOne
Atera is the Ultimate All-in-One RMM Tool Suite for MSPs and IT Pros. Combining RMM, PSA, Remote Access and so much...

RMM

4.4
#2 Alternative to NinjaOne
N-able RMM is a remote monitoring and management platform designed to make managing, maintaining, and protecting IT...

Pulseway

4.7
#3 Alternative to NinjaOne
Built directly for MSPs and internal IT teams, Pulseway delivers a powerful monitoring and management tool that gives...

Kaseya VSA

4.0
#4 Alternative to NinjaOne
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department...

Reviews

Overall rating

4.9 /5
(150)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
4.8/5
Customer Support Software
4.9/5

Already have NinjaOne?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 150
Regina C.
Overall rating
  • Industry: Computer Games
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Huge bang for your buck!

Reviewed on 2022-04-19

We started with a demo that was great and then the setup was made as easy as possible. The price is...

We started with a demo that was great and then the setup was made as easy as possible. The price is outstanding, I really did expect to pay quite a bit more. I don't write a lot of raving software reviews, but I have to hand it to them.

Pros

It's really easy to use, and SO MANY ways to track what's going on behind the scenes.

Cons

It's not really a problem that's specific to NinjaOne, but this kind of product takes a while to set up.

Alternatives Considered

GoTo Meeting and Join.Me

Reasons for Choosing NinjaOne

We wanted something that was all inclusive and designed to work together. We were able to save money and get a lot more information from their products than the multiple tools we were using before.

Reasons for Switching to NinjaOne

GoTo/Join were both more expensive and less responsive.
Lionel L.
Overall rating
  • Industry: Computer & Network Security
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Merci Ninja Rmm

Reviewed on 2021-10-12

I solve a lot of business problem , can correct almost everything by remote . My country is very...

I solve a lot of business problem , can correct almost everything by remote . My country is very large so they can help me also to make it from my office

Pros

I like the contact with the ninja team , the free courses , they help me grow a lot .

Cons

Some feature was missing , but Ninja team now put the backup solution and that’s work perfectly

Alternatives Considered

Acronis Cyber Backup and Kaseya VSA

Reasons for Choosing NinjaOne

The customer, contact . The service , the purpose . The facility to deploy . The efficient of the software

Switched From

Acronis Cyber Backup and Kaseya VSA

Reasons for Switching to NinjaOne

I choose them cause I trust them . Free courses , free try . My manager always follow me and answer to my questions . The prices
Jamie S.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

RMM with not enough going on for it

Reviewed on 2018-07-25

None. We choose not to use this software as it didn't do what we wanted it to do.

None. We choose not to use this software as it didn't do what we wanted it to do.

Pros

I like the overall look of the user interface and it is quick and speedy.
Installs quickly without much delay, provides good information about computer specs.

Cons

Hard to figure out how it works.
Uninstall option simply didn't work.
RMM software installs NOT in the system tray.
Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
User interface navigation is terrible.
Was completely unable to figure out how scripting works.
No native remote control.
Not enough options.

We have been using Kaseya for 5+ years and it is so much better and easier to use.

Ioan G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Migrating to NinjaOne was the best choice for our firm

Reviewed on 2022-01-25

We use a majority of the functionnalities (monitoring, scripting, remote control, update management)...

We use a majority of the functionnalities (monitoring, scripting, remote control, update management) on a daily basis, but still have the pleasant feeling of discovering new ways to deploy, retrieve information on the clients park and save time on time-consming tasks.

On the human level, discussing with the NinjaONe team has always been a real pleasure, as they are accessible, from the commercial team to the back office team (support & expert team) . After more than a year and a half working with their tool and having regular exchanges with the NinjaOne team, I have never experienced the classic and destestable one way relationship : provider to client. I can truly say that the relationship with the NinjaOne team represents a real collaboration between two companies.

Pros

Compared to the RMM Platform we used for more than 4 years (which was a must in the market), I discovered with NinjaOne a complete tool bringing a real sense of modernity in this RMM sector. I'm still wondering how their team managed the difficult task of combinging a fully developed tool with and an interface easy to apprehend.

Cons

So many functionalities that it was sometimes frustrating for my team to figure out how to totally manage the tool.

Chalden E.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing RMM software.

Reviewed on 2021-09-06

I can see pretty much every detail of every device that I manage.
From system specs, live resource...

I can see pretty much every detail of every device that I manage.
From system specs, live resource viewing, and even networking details.
Remote connections are a breeze, no hassles and connects with 1 click.
If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time.
the software installed on the end user device in a couple of seconds, and is not resource intensive at all.

The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions.
The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need.

Pros

Detailed information for every device (Hardware, software, network etc)
Live resource viewing.
Remote connection software.
Patch management.
Custom policies.
Integration with Bitdefender.
Custom scripting.
Detailed event logs, saves a lot of time on troubleshooting.
Detailed alerts, if there are issues with a device.
Very user friendly.

Cons

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.

Showing 5 reviews of 150 Read all reviews

NinjaOne FAQs

Below are some frequently asked questions for NinjaOne.

NinjaOne offers the following pricing plans:

For more detailed pricing information, contact NinjaOne directly.

NinjaOne has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

NinjaOne supports the following languages:

Danish, Dutch, English, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

NinjaOne supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

NinjaOne integrates with the following applications:

Accelo, Autotask PSA, Bitdefender GravityZone, BrightGauge, CloudBlue PSA, Computicate PSA, ConnectWise Control, ConnectWise Manage, HaloPSA, Harmony, IT Glue, IT Portal, Liongard, MSP360 Managed Backup, Malwarebytes Endpoint Protection, Narmada, PROMYS, PagerDuty, Passportal, RepairShopr, ScalePad, SherpaDesk, Slack, Splashtop Remote Support, TeamViewer, Webroot Business Endpoint Protection

NinjaOne offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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