--- description: Detailed reviews on NinjaOne based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare NinjaOne with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: NinjaOne Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [NinjaOne](/software/108129/ninjarmm) # NinjaOne Canonical: https://www.getapp.ca/software/108129/ninjarmm Page: 1 / 13\ Next: [Next page](https://www.getapp.ca/software/108129/ninjarmm?page=2) > NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. > > Verdict: Rated **4.7/5** by 294 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of NinjaOne Centralizes IT operations by unifying endpoint management, patching, automation, backup, and security within a single platform Reduces complexity and tool sprawl, offering streamlined visibility and control across all devices from one console Accelerates vulnerability remediation and compliance with autonomous patch management powered by intelligent automation Enhances efficiency and support with integrated remote access, service desk, and documentation features Strengthens security and data protection through comprehensive backup solutions and adherence to strict compliance standards ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 294 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: NinjaOne - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Tired of rigid IT contracts? NinjaOne offers flexible, per-device pricing that adapts to your business needs. Pay Monthly, Pay Only for What You Need: No more upfront costs or long-term commitments. No Hidden Fees: Say goodbye to maintenance fees and surprise charges. Local Support: Get expert assistance from professionals who understand your specific needs. Free Onboarding \& Training: Seamless transition and ongoing support to maximize your investment. Contact NinjaOne directly for more information and a personalized quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Action Management - Active Directory Integration - Activity Dashboard - Activity Monitoring - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Annotations - Anomaly Detection - Anomaly/Malware Detection - Anti Virus - App Management - Application Management - Application Security - Approval Process Control - Archiving & Retention ## Integrations (38 total) - Accelo - Autotask PSA - Bitdefender GravityZone - BrightGauge - Cisco Duo - Computicate PSA - ConnectWise PSA - CrowdStrike - DeskDay - Drata - Gradient - HaloPSA - Harmony - IT Glue - IT Portal ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) ## Related Categories - [Managed Service Providers (MSP) Software](https://www.getapp.ca/directory/645/managed-service-providers-msp/software) - [Website Monitoring Software](https://www.getapp.ca/directory/113/website-monitoring/software) - [Remote Support Software](https://www.getapp.ca/directory/563/remote-support/software) - [IT Management Software](https://www.getapp.ca/directory/771/it-management/software) - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.getapp.ca/software/103857/manageengine-desktop-central) — 4.6/5 (1763 reviews) 2. [Iru](https://www.getapp.ca/software/130527/kandji) — 4.9/5 (487 reviews) 3. [Action1](https://www.getapp.ca/software/2048001/action1-rmm) — 4.9/5 (238 reviews) 4. [Pulseway](https://www.getapp.ca/software/101507/pulseway) — 4.7/5 (310 reviews) 5. [Atera](https://www.getapp.ca/software/102017/atera) — 4.5/5 (449 reviews) ## Reviews ### "Easy to Use and Reliable IT Management Tool" — 4.0/5 > **Smita** | *January 31, 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: NinjaOne is a easy to use and time saving tool that offers a great value for IT teams or It features fast remote access even on slow connections simple ticket management and useful alerts for proactive support. With quick and friendly customer service it makes daily IT work efficient and reliable. > > **Cons**: New users might find a initial setup and advanced features slightly confusing without guidance and also while minor bugs occur occasionally they are usually fixed quickly.. > > My overall experience with a NinjaOne has been very positive and It is a reliable tool for daily IT operations that helps a manage devices, monitor systems, and resolve issues from one place. With the smooth remote access and organized ticket handling and also its improves productivity and reduces manual work for IT teams. ----- ### "Best RMM on the Market" — 5.0/5 > **Lorenzo** | *September 9, 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: NinjaOne's dedication to improvements, engagement with their community, and strong automation capabilities all make this platform a no brainer to me. On top of these, the interface is extremely user friendly for new users, and issues are rarely present on the platform itself. > > **Cons**: Customer support has been declining in quality over the last few years. Organizational features still are not quite where we'd like them, in that it would be nice to have folder structures for things like policies, reports, etc. > > Overall, my experience with NinjaOne has been exceptional. From the considerate account managers, to the devoted development team who actually cares about feedback on how to improve the platform. There has not been a moment we have considerate an alternate RMM solution since we adopted NinjaOne, and I don't anticipate that changing any time soon. ----- ### "Sometimes all in one is a poor choice" — 2.0/5 > **Stephen** | *November 6, 2025* | Utilities | Recommendation rating: 1.0/10 > > **Pros**: Ninja One was demonstrated to me as an all in one product that could achieve everything i was asking. The sales team were extremely friendlt and assisted with getting me a trial. > > **Cons**: Ninja One does a lot of things but soemtimes an all in one product doesnt do them well. I ran the product along side other product trials and its vulnerability management was extremely poor and missed so many vulnerabilities. > > The product was just not reliable to trust it protecting my network. The software management wasnt as good as other products. I eventually purchased multile other products which did each task better and actually saved me money. ----- ### "Powerful, Simple, and Reliable RMM with Excellent Remote Access" — 5.0/5 > **Tou** | *April 24, 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: One of the standout strengths of NinjaOne is its simplicity combined with powerful functionality. The platform is incredibly easy to deploy and manage, making it accessible even for teams without deep RMM experience. The user interface is clean, intuitive, and responsive, which significantly reduces the learning curve and allows technicians to become productive quickly. remote access is one of its strongest and most practical features, especially for IT teams managing distributed users or multiple endpoints. The platform provides fast, reliable connections that allow technicians to troubleshoot issues in real time without needing to be physically present. Many users highlight how smooth and responsive the remote sessions are, which makes day-to-day support significantly more efficient. > > **Cons**: While NinjaOne is a strong platform overall, there are a few areas where it can fall short. One of the most common drawbacks is its reporting capabilities. Although the built-in reports cover basic needs, they can feel somewhat limited in customization and depth, especially for organizations that require highly detailed or client-facing reports. > > Overall, NinjaOne is a highly capable and user-friendly RMM platform that strikes a strong balance between simplicity and performance. It excels in core areas like ease of deployment, intuitive interface design, reliable automation, and responsive customer support. These strengths make it especially appealing for IT teams looking to streamline operations without dealing with overly complex systems. ----- ### "The Best Modern Day RMM" — 5.0/5 > **Peter** | *September 9, 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The UI and dashboard is simple, clean, and effective. They have feature parity and then some across their RMM and remote software that allows our team to manage a significant amount of endpoints with ease. It is an extremely effective product with a smart team behind it, and the cost is very competitive. > > **Cons**: There is the odd bug or change introduced that hinders operations, but it's generally minimal and their support and development teams are excellent in troubleshooting and resolving issues. > > We migrated to NinjaOne from CW Automate and have not looked back in any capacity. The platform is well designed and functions well. It is our most critical line of business application for supporting our clients and we are very happy with the solution. ----- Page: 1 / 13\ Next: [Next page](https://www.getapp.ca/software/108129/ninjarmm?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/108129/ninjarmm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data