Brightpearl
About Brightpearl
Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.
Brightpearl benefits:
- Built for retail. Brightpearl is built only for the retail sector.
- Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The platform allows users to manage orders, SKUs, channels, reporting and financials on a unified portal.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of Brightpearl
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Brightpearl: 138
Alternatives
Fishbowl
Booqable
NetSuite
Odoo
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Time used
181 Reviews
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- Industry: Computer Hardware
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
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Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Brightpearl is a fantastic all in one ERP system
Reviewed on 2020-11-03
Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce...
Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.
Pros
Great for automating your eCommerce orders.
Cons
Finance system needs improving for handling offline customer credit accounts.
Alternatives Considered
RithumSwitched From
Sage 50 AccountingResponse from Sage
Hi Adam,
Thank you so much for your review. Automating manual tasks to give time back has been our thing since day one so it's great that you're getting so much value out. 100 orders to almost 3000 orders a month is amazing and we're so pleased we've been such a key component in making that happen!
Thank you again,
Tom (Brightpearl)
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
A work in progress
Reviewed on 2020-10-27
Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call...
Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.
Pros
Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner
Cons
The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.
Alternatives Considered
NetSuiteReasons for Choosing Brightpearl
To automate order entry and inventory management across Shopify, eBay, Walmart and Amazon.Reasons for Switching to Brightpearl
Response from Sage
Hi Nick,
Thank you for your review. We always appreciate feedback from our customers.
We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit.
I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you.
Tom (Brightpearl)
- Used Daily for 2+ years
-
Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Mixed Bag with Areas of Opportunity
Reviewed on 2018-01-10
It's nice to have all your records in one place, but being able to make meaningful use of said data...
It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease.
It's good for smaller companies, but larger companies would be better with different ERP solutions.
Pros
BP has made some improvements in key areas, such as the removal of purchasing of user slots. (e.g. if you had 10 users, only 4 could sign in at any one time).
But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control.
That said, it is probably still the most economical, if you want to really put in some elbow grease vs. other ERPs.
Cons
Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season. Basic functionality is fine, but could also be improved, as much of the panel is very Web 1.5. Really meant for smaller companies, and not larger complex ones.
Response from Sage
Hi there,
Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this.
Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility.
We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling.
Thank you again.
Brightpearl
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Good Product would recommend
Reviewed on 2022-06-07
Good
Good
Pros
Automation, Accuracy & Speed. The cloud based solution gave the business felxibility during the pandemic
Cons
Limitations to managing back orders during pandemic
Reasons for Choosing Brightpearl
Intelligent retail was not fit for purpose and very unreliable. Weekly support calls were the normReasons for Switching to Brightpearl
Response from Sage
Hi Robert,
Thank you so much for taking the time out to recommend us!
It's fantastic to hear that Brightpearl is benefiting your business in so many ways, especially during the pandemic!
It's also great to hear that you had such a great experience with our Sales team, I know they go all out to ensure that businesses are going to get what they need from us before they sign with us - it's our transparent approach and I'm pleased you rate it so highly!
Thank you again,
Tom (Brightpearl)
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great tool for a small-mid sized fast growing omni-channel consumer goods business.
Reviewed on 2020-09-25
We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl....
We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success.
The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled.
Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands.
The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come.
Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.
Pros
We now have a product that solves our needs.
It is simple to use, yet complex, so that we can grow a lot within it.
It was quick to implement, allowing us to benefit from the elevated toolbox immediately.
Cons
Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised.
I think this is a common issue in enterprise ERP and something that will improve over time.
Reasons for Choosing Brightpearl
The main issues we faced with our old stack was weak inventory, order and supply chain management.Reasons for Switching to Brightpearl
Response from Sage
Hi Kristoffer,
Thank you for sparing the time to review us - we really appreciate it.
We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far.
We're super-happy that you're a customer too and we really appreciate your recommendation.
Tom (Brightpearl)
Brightpearl FAQs
Below are some frequently asked questions for Brightpearl.Q. What type of pricing plans does Brightpearl offer?
Brightpearl offers the following pricing plans:
- Free Trial: Not Available
Q. Who are the typical users of Brightpearl?
Brightpearl has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Brightpearl support?
Brightpearl supports the following languages:
English
Q. Does Brightpearl support mobile devices?
Brightpearl supports the following devices:
iPad (Mobile)
Q. What other apps does Brightpearl integrate with?
Brightpearl integrates with the following applications:
Adobe Commerce, Authorize.Net Connector, Avalara, BILL Accounts Payable & Receivable, Backbone, BigCommerce, Dotdigital, EKM, EasyPost, FedEx Ship Manager, FreightPOP, Glew, InfoPlus, Klaviyo, Lightspeed Retail, Mailchimp, NuORDER, Ongoing Warehouse, Parcelhub, PayPal, QuickBooks Online, QuickBooks Online Advanced, Radial, Rithum, SPS Commerce, Sage Accounting, Sage Payments, ShipMonk, ShipStation, Shiptheory, Shopify, Shopify Plus, SnapFulfil WMS, Starshipit, Stripe, WooCommerce, Worldpay for Business, Worldpay for Enterprise, Xero, authorize.net, eZCom EDI
Q. What level of support does Brightpearl offer?
Brightpearl offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
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