QuickBooks Online

Small business accounting software

4.2 /5 (3522 reviews) Write a Review!

QuickBooks Online Overview

What is QuickBooks Online?

QuickBooks Online is a cloud-based accounting solution that helps small businesses manage their accounting, income, expenses, payroll, and more. No additional software is required as all accounts are viewed via the online login portal, with custom feeds and charts, custom invoice creation, 'Pay Now' buttons, and mobile websites, and all with auto-synchronization. The native mobile apps for Android and iOS facilitate on-the-go sales receipt capture, expense tracking, cash flow management, account balance tracking, time tracking, transaction review, purchase order management, client communications, and more.

QuickBooks Online automatically syncs a complete business finance profile to one single dashboard where multiple users can view in-depth reports and accounts of company finances. The platform creates trade, profit, and loss sheets as well as billing and invoice solutions that are all mobile compatible and print friendly. Users can create their own custom reports and feeds from within the dashboard so businesses only see what matters the most to them.

By navigating through the QuickBooks Online dashboard users can track payments, sales history, and invoice details, add users, and edit permissions. QuickBooks Online is completely integrated with QuickBooks Online Payroll and Intuit GoPayment, as well as third party apps such as PayPal, Shopify, Xero, Salesforce, Square POS, and more.

QuickBooks Online Overview

Pricing

Starting from
$10.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

30-day free trial, no credit card required.

Independent contractors:
Self-Employed: $10/month

Small businesses:
Simple Start: $20/month
Essentials: $40/month
Plus: $60/month


QuickBooks Online Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Traditional), English, French, Portuguese, Spanish

Media

137285
137286
137298
137299
137300
137301
137302
137303
137304
590961
QuickBooks Online video QuickBooks Online screenshot: From the dashboard users can view reports on key metrics and carry out key tasks QuickBooks Online screenshot: Create invoices from pre-designed templates QuickBooks Online screenshot: Create customized reports or chose from recommended reports QuickBooks Online screenshot: The activity dashboard provides updates and alerts on invoices or estimates QuickBooks Online screenshot: Estimates can be converted into invoices QuickBooks Online screenshot: Invoices can be tracked from initial sending to payment QuickBooks Online screenshot: Customer files can be accessed to view pending payments QuickBooks Online screenshot: Payments can be accepted from the mobile app QuickBooks Online screenshot: Small businesses can track their banking and credit cards QuickBooks Online screenshot: Sales can be tracked including overdue payments, open invoices, unbilled activity, and more

QuickBooks Online Reviews

QuickBooks Online Reviews

Overall rating
4.2
/
5
Excellent
1733

Very good
1150

Average
409

Poor
115

Terrible
115

Value for Money
4
Features
4.1
Ease of Use
4.1
Customer Support
3.9
82% recommended this app
Tammi O.

Great product with several variable add ons

I have been using QB's online for 8 years including 2 different versions. I have created several reports easily and pulled data into spreadsheets. Very user friendly regardless of which version you use and can seamlessly connect additional services. One of the best accounting sites available


Joshua M.

Should Be Great...But There Are Some Issues

Overall, the software should be and is quite capable, however, it seems the staff need more resources/training to troubleshoot issues and the pay period settings need to be more customizable.


Richard R.

A decent online accounting system, especially for sole traders and SMEs

Overall I’m very happy with QBO, but would prefer a more stable pricing model. The pro is £30 per month ex VAT but too many introductory offers e.g 40% off for a year, then 70% for six months. This inconsistency creates frustration for existing customers.


Scott M.

Too many problems with the Software and poor support

First, when I moved my business from Quickbooks desktop to Quickbooks Online, it cost me thousands of dollars in accounting fees to fix all the errors that QBO introduced. The transition was a nightmare, and took months to sort out. Inuit was ZERO help during this time.

Since then QBO has gotten worse, not better. There are constant sync issues with bank accounts and credit cards, and QBO staff always recommend that you call your bank or credit card company. But these are QBO issues, and can only be resolved by QBO engineers, sometimes with the help of the bank or card company in question. It's ridiculous to ask a consumer to get involved in those kinds of issues, and a complete waste of time.

I have had numerous times where a credit card purchase showed as being processed, but only months later we found it didn't and lost the money - thousands of dollars in total. QBO and Intuit Merchant services take no responsibility.

Recently QBO forced Paypal as a payment option, and users cannot turn it off. But payments come in with no name associated with the payment. QBO insists this is a paypal problem, but it is not. A client receives an invoice online, pays it online, and then Quickbooks cannot match the payment to a name, but won't let you turn off paypal as an option. If clients pay an invoice just using your email, using paypal without QBO, then payments match. Clearly QBO has a big problem here.


Verified Reviewer

Great for Small Business Owners

Their customer service line has been a huge help with any questions that I have and has made it possible for me to implement and use this software. Without it, I'm not sure that I would be able to fully utilize QuickBooks online. Overall, I've had a positive experience with this product and would buy it again


Tammi O.
Industry: Financial Services
Company size: 2-10 Employees

Great product with several variable add ons

Used Weekly for 2+ years
Reviewed on 9/4/2019
Review Source: Capterra

I have been using QB's online for 8 years including 2 different versions. I have created several reports easily and pulled data into spreadsheets. Very user friendly regardless of which version you use and can seamlessly connect additional services. One of the best accounting sites available

Pros

This software is very easy to use, I have used both for LLC and Self Employed versions and can customize to what the clients need. Running reports for various needs is quick and easy.

Cons

Depending on the version and add on service that you use the 1099 reporting was a little more expensive than another service I found in recent years, but overall not an outrageous amount at all.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

Joshua M.
Industry: Real Estate
Company size: 2-10 Employees

Should Be Great...But There Are Some Issues

Used Daily for 1-5 months
Reviewed on 7/24/2019
Review Source: Capterra

Overall, the software should be and is quite capable, however, it seems the staff need more resources/training to troubleshoot issues and the pay period settings need to be more customizable.

Pros

Quickbooks is the most well-known accounting software on the planet. It's slick, the software is implemented and developed well with no bugs in my experience, and the capability fits any size business via their subscription plans. This was very much needed for me as a small business owner and it's been a great step up from what I was previously doing.

Cons

Here's the cons: When setting up an employee the software gave me a notification and wouldn't allow me to go further once I selected that I had paid the employee previously and would be paying back taxes on them myself rather than charging those to the employee payroll. The notification wanted me to contact Quickbooks for "special handling". The problem is that the QB staff didn't seem to know what or why it was doing that and in the end basically I just had to bypass that whole question altogether to get the employee in the system and I'll have to figure out the previous taxes come tax time. This was like a 2 week process of asking QB repeatedly about this issue.

The last con is the software's insistence to have me running payroll on the same day as the end of the pay period. I've never worked anywhere that did this and it doesn't make a whole lot of sense considering you don't have the hours for that last day yet. But nonetheless, I cannot find any option to change this and I end up waiting a week later, then running payroll, but the software ends up changing the pay date to the previous pay date after a couple of days, so my records are off. This has been the single most frustrating part of the software and nobody seems to know how to modify this particular aspect of it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Richard R.
Industry: Computer Software
Company size: 2-10 Employees

A decent online accounting system, especially for sole traders and SMEs

Used Daily for 2+ years
Reviewed on 7/20/2020
Review Source: SoftwareAdvice

Overall I’m very happy with QBO, but would prefer a more stable pricing model. The pro is £30 per month ex VAT but too many introductory offers e.g 40% off for a year, then 70% for six months. This inconsistency creates frustration for existing customers.

Pros

As long as you go Pro in the three tiers, QBO has a very good quote to invoice flow, that also easily enables the ordering process to you supplier as part of the workflow.

I like how it integrates with HMRC for VAT, easily pull out a quarterly report for the EC sales list, and view cash flow quickly with P+L and Balance Sheet reports.

Cons

I don’t think it handle’s multi currency very well as you can only hold products in one currency.

In addition, customising is very limited. Whilst I appreciate that to keep a stable SaaS product means limiting what you can do, it’d still be nice to have a bit more flexibility and options with additional fields and better custom templates (especially purchase orders).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Scott M.
Industry: Printing
Company size: 2-10 Employees

Too many problems with the Software and poor support

Used Daily for 2+ years
Reviewed on 8/30/2019
Review Source: Capterra

First, when I moved my business from Quickbooks desktop to Quickbooks Online, it cost me thousands of dollars in accounting fees to fix all the errors that QBO introduced. The transition was a nightmare, and took months to sort out. Inuit was ZERO help during this time.

Since then QBO has gotten worse, not better. There are constant sync issues with bank accounts and credit cards, and QBO staff always recommend that you call your bank or credit card company. But these are QBO issues, and can only be resolved by QBO engineers, sometimes with the help of the bank or card company in question. It's ridiculous to ask a consumer to get involved in those kinds of issues, and a complete waste of time.

I have had numerous times where a credit card purchase showed as being processed, but only months later we found it didn't and lost the money - thousands of dollars in total. QBO and Intuit Merchant services take no responsibility.

Recently QBO forced Paypal as a payment option, and users cannot turn it off. But payments come in with no name associated with the payment. QBO insists this is a paypal problem, but it is not. A client receives an invoice online, pays it online, and then Quickbooks cannot match the payment to a name, but won't let you turn off paypal as an option. If clients pay an invoice just using your email, using paypal without QBO, then payments match. Clearly QBO has a big problem here.

Pros

It is convenient when it works. You can theoretically sync your bank accounts, credit cards and client payments, saving time in accounting and eliminating a lot of data entry

Cons

Merchant Services is expensive and unresponsive. The software has many bugs, and often won't sync with accounts for days or more. Tech support is hit and miss, and often I will resolve an issue before they can. In line ads are extremely annoying, and QBO treats its customers as a product, rather than a customer. There is no service level agreement and Intuit takes zero responsibility if they lose your data. They no longer have a phone number you can call. You have to wait for a callback, and many times they don't call back.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Verified Reviewer
Industry: Automotive
Company size: 2-10 Employees

Great for Small Business Owners

Used Daily for 1+ year
Reviewed on 5/13/2020
Review Source: Capterra

Their customer service line has been a huge help with any questions that I have and has made it possible for me to implement and use this software. Without it, I'm not sure that I would be able to fully utilize QuickBooks online. Overall, I've had a positive experience with this product and would buy it again

Pros

We like that we can access QuickBooks from any computer now rather than it simply being on one desktop. The most useful part of this software is knowing that I am compliant in the areas that I need to be as far as payroll goes. I was essentially self taught to do our books and QuickBooks Online made it easy for me to make sure that we were legal in our payroll process and helped me to identify mistakes I had made.

Cons

It is a lot cleaner and the interface is more simple than desktop but sometimes I feel that the functionality is not as good as the desktop version. QuickBooks online does not communicate with Skyworks, an autodealer software, very well and that has been frustrating to have to input the data twice. We are considering moving to a different software for auto dealers and I am anxious to see if it will be able to pull the data into QuickBooks better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8.1/10
Based on 3,522 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

QuickBooks Online Pricing

QuickBooks Online Pricing

Starting from
$10.00/month
Free Trial
Free
Subscription
Value for money

30-day free trial, no credit card required.

Independent contractors:
Self-Employed: $10/month

Small businesses:
Simple Start: $20/month
Essentials: $40/month
Plus: $60/month

30-day free trial, no credit card required.

Independent contractors:
Self-Employed: $10/month

Small businesses:
Simple Start: $20/month
Essentials: $40/month
Plus: $60/month

Value for Money
4/5
Based on 3,522 user ratings
Compare value for money rating with alternatives
Compare with alternatives

QuickBooks Online Features

QuickBooks Online Features

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.1/5
Based on 3,522 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for QuickBooks Online

Additional information for QuickBooks Online

Key features of QuickBooks Online

  • ACH payment processing
  • Account reconciliation
  • Accounting management
  • Actionable insights
  • Activity dashboard
  • Ad hoc reporting
  • Automated online banking
  • Automatic backup
  • Automatic tax calculations
  • Bank reconciliation
  • Banking data synchronization
  • Billable hours tracking
  • Billing & invoicing
  • Budgeting
  • Cash flow management
  • Cash flow statement
  • Categorization
  • Charting
  • Check printing
  • Create & manage invoices
  • Create custom invoices
  • Create estimates
  • Credit card integration
  • Credit card processing
  • Custom fields
  • Custom forms
  • Custom invoices
  • Customizable billing
  • Customizable branding
  • Customizable categories
  • Customizable reporting
  • Customizable templates
  • Dashboards and feeds
  • Data import/export
  • Deadline tracking
  • Deduction management
  • Direct deposit
  • Discount management
  • Document templates
  • Drag & drop interface
  • Electronic payments
  • Email integration
  • Enhanced payroll
  • Enter & manage bills
  • Estimating
  • Expense claims
  • Expense tracking
  • Export data to Excel
  • GPS
  • GPS integration
  • Geolocation
  • Income & expenses management
  • Income statements
  • Inventory tracking
  • Invoice management
  • Invoice processing
  • Location tracking
  • Mileage tracking
  • Mobile integration
  • Mobile receipt capture
  • Multi-currency
  • Multi-device document sharing
  • One-click reporting
  • Organize expenses
  • Outstanding invoices
  • PCI DSS compliance
  • Paperless receipt tracking
  • Pay online link in invoices
  • Payroll integration
  • Payroll management
  • Print checks
  • Profit & Loss and Balance Sheet reports
  • Profit / loss statement
  • Purchase order management
  • Purchasing management
  • Real time data
  • Real time reporting
  • Real time updates
  • Receipt management
  • Receiving
  • Recurring billing
  • Reoccurring payments
  • SSL security
  • Sales tax management
  • Sales tracking
  • Synchronization management
  • Taxes management
  • Third party integration
  • Time & expense tracking
  • Track payments
  • Track sales & expenses
  • Trend analysis
  • User management
  • Vendor management
  • eCommerce integration

Benefits

  • Accounts management: QuickBooks Online allows users to access their complete accounting data as well as editing, creating, duplicating and sharing information with employees, consultants, associates and partners.

  • Interface and dashboard: users can login to their QuickBooks Online backend from anywhere with internet access, no downloadable software is required and users can create customizable feeds and charts.

  • Security and backups: All data inputted is securely backed-up to the cloud and data can be exported to Excel spreadsheets. QuickBooks Online will track customer payments and send notifications of any errors in processing.

  • Subscriptions and pricing details: All QuickBooks Online packages include support, from initial startup to ongoing support enquiries. Continuing updates and upgrades are all included in the pricing plan. Users can also avail of a 30 day trial before financial commitment is required.

  • Multi-platform transparency: QuickBooks Online will auto-sync with all connected devices and the multiple users connected to each package. Users can create restrictions for each user to enforce in-house hierarchy.

  • QuickBooks Online FAQs

    QuickBooks Online FAQs

    Below are some frequently asked questions for QuickBooks Online.

    Q. What type of pricing plans does QuickBooks Online offer?

    QuickBooks Online offers the following pricing plans:

    Starting from: $10.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    30-day free trial, no credit card required. Independent contractors: Self-Employed: $10/month Small businesses: Simple Start: $20/month Essentials: $40/month Plus: $60/month

    Q. What are the main features of QuickBooks Online?

    QuickBooks Online offers the following features:

    • ACH payment processing
    • Account reconciliation
    • Accounting management
    • Actionable insights
    • Activity dashboard
    • Ad hoc reporting
    • Automated online banking
    • Automatic backup
    • Automatic tax calculations
    • Bank reconciliation
    • Banking data synchronization
    • Billable hours tracking
    • Billing & invoicing
    • Budgeting
    • Cash flow management
    • Cash flow statement
    • Categorization
    • Charting
    • Check printing
    • Create & manage invoices
    • Create custom invoices
    • Create estimates
    • Credit card integration
    • Credit card processing
    • Custom fields
    • Custom forms
    • Custom invoices
    • Customizable billing
    • Customizable branding
    • Customizable categories
    • Customizable reporting
    • Customizable templates
    • Dashboards and feeds
    • Data import/export
    • Deadline tracking
    • Deduction management
    • Direct deposit
    • Discount management
    • Document templates
    • Drag & drop interface
    • Electronic payments
    • Email integration
    • Enhanced payroll
    • Enter & manage bills
    • Estimating
    • Expense claims
    • Expense tracking
    • Export data to Excel
    • GPS
    • GPS integration
    • Geolocation
    • Income & expenses management
    • Income statements
    • Inventory tracking
    • Invoice management
    • Invoice processing
    • Location tracking
    • Mileage tracking
    • Mobile integration
    • Mobile receipt capture
    • Multi-currency
    • Multi-device document sharing
    • One-click reporting
    • Organize expenses
    • Outstanding invoices
    • PCI DSS compliance
    • Paperless receipt tracking
    • Pay online link in invoices
    • Payroll integration
    • Payroll management
    • Print checks
    • Profit & Loss and Balance Sheet reports
    • Profit / loss statement
    • Purchase order management
    • Purchasing management
    • Real time data
    • Real time reporting
    • Real time updates
    • Receipt management
    • Receiving
    • Recurring billing
    • Reoccurring payments
    • SSL security
    • Sales tax management
    • Sales tracking
    • Synchronization management
    • Taxes management
    • Third party integration
    • Time & expense tracking
    • Track payments
    • Track sales & expenses
    • Trend analysis
    • User management
    • Vendor management
    • eCommerce integration

    Q. Who are the typical users of QuickBooks Online?

    QuickBooks Online has the following typical customers:

    Small Business, Non Profit, Freelancers

    Q. What languages does QuickBooks Online support?

    QuickBooks Online supports the following languages:

    Chinese (Traditional), English, French, Portuguese, Spanish

    Q. What type of pricing plans does QuickBooks Online offer?

    QuickBooks Online has the following pricing plans:

    Free, Subscription

    Q. Does QuickBooks Online support mobile devices?

    QuickBooks Online supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does QuickBooks Online integrate with?

    QuickBooks Online integrates with the following applications:

    3dcart, Bill.com, Bill4Time, Payment Evolution, ProWorkflow, QuickBooks Payroll, SalesNexus, Shopify, VerticalResponse, Zoho CRM

    Q. What level of support does QuickBooks Online offer?

    QuickBooks Online offers the following support options:

    Forum, FAQs, Knowledge Base, Video Tutorials, Online Support, Phone Support