--- description: Detailed reviews on Whatfix based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Whatfix with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Whatfix Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Digital Adoption Platforms](/directory/1627/digital-adoption-platform/software) > [Whatfix](/software/101353/whatfix) # Whatfix Canonical: https://www.getapp.ca/software/101353/whatfix Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/101353/whatfix?page=2) > Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments. > > Verdict: Rated **4.6/5** by 77 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Whatfix Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications. With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 77 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Whatfix - **Location**: San Jose, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Catalan, Chinese, Danish, English, French, German, Hebrew, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Thai, Traditional Chinese, Ukrainian, Vietnamese - **Available Countries**: Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan and 31 more ## Features - API - Academic/Education - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Workflow - Asynchronous Learning - Audience Targeting - Behavior Tracking - Built-in Course Authoring - CRM Software - Change Management Software - Change Planning - Cohort Analysis - Collaboration Tools - Communication Management - Compliance Management - Content Creation ## Integrations (24 total) - Bullhorn ATS & CRM - Confluence - Cornerstone LMS - Freshdesk - Fullstory - Google Sheets - Intercom - Jira - Microsoft Entra ID - Microsoft Excel - Microsoft Power BI - Moodle - Okta - Oracle Fusion Cloud ERP - SAP SuccessFactors HCM ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Digital Adoption Platforms](https://www.getapp.ca/directory/1627/digital-adoption-platform/software) ## Related Categories - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Training Software](https://www.getapp.ca/directory/266/training/software) - [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software) - [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software) - [Onboarding Software](https://www.getapp.ca/directory/730/onboarding/software) ## Alternatives 1. [SurveyMonkey](https://www.getapp.ca/software/2371/surveymonkey) — 4.6/5 (10426 reviews) 2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Jotform](https://www.getapp.ca/software/10191/jotform-4-0) — 4.7/5 (2794 reviews) 4. [Zoho CRM](https://www.getapp.ca/software/9908/zoho-crm) — 4.3/5 (6964 reviews) 5. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Great customer services, little bit of a learning curve" — 5.0/5 > **Frank** | *May 9, 2017* | Internet | Recommendation rating: 9.0/10 > > **Pros**: Does everything we need Walkthroughs and customizations are great Simple interface Multiple formats to export your flows into for training End-user experience is very direct The support staff has been a great resource in getting us up and running\! ----- ### "I am the Training and Content Development Manager for a Software Company and Whatfix made our Software easier to manage." — 5.0/5 > **Verified Reviewer** | *April 24, 2017* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: What I like about Whatfix is the ease of use and can make a walk through in just a few minutes and out to the user to use. More complex integrations required me to contact Whatfix support (Sneha is the greatest\!\!\!) and they have been able to guide me through any issues i have ran into. > > **Cons**: If i have to come up with any Cons about Whatfix i would say the Integrations table is getting harder to manage. Reason for this is that my software is vary versatile and users use our software differently and I have to create custom Walk Through's for each. It has taken me a while to manage the Integration portion but Whatfix has been very patient and helpful every step of the way. ----- ### "Good Support from Tech team" — 4.0/5 > **Vo** | *May 16, 2017* | Internet | Recommendation rating: 7.0/10 > > **Pros**: It helps our business easier which guide our customer step by step to understand the system. Our users get understand quickly with our tool. > > **Cons**: We still need more development to make the feature is work well and more friendly to users. This should be fixed. ----- ### "Incredible product. Phenomenal support." — 5.0/5 > **Verified Reviewer** | *June 19, 2017* | Recommendation rating: 10.0/10 > > **Pros**: What is there not to like\! Within a few hours of downloading the trial, we were able to create several work-throughs to demo to our team. Customer Representatives have been and continue to be a huge factor in implementing and supporting those work-throughs for self-helps, pop-ups, and tasks. They have been insanely accessible and accommodating, regardless of how simple or technical our questions have been. They have fielded questions from every stakeholder in determining if this is product meets our strategy. They, along with the product, have impressed each of our department's heads who have had interaction. They are more than a support team, they feel very much like co-workers......and even friends. The above-mentioned features really stand out, however, one of the determining factors is the ability to export/embed the work-throughs as a slide show, PDF, or video. These will be instrumental for our training department, help center, analytics, QA, development and testing departments. > > **Cons**: There are a few enhancements that we are hopeful will be integrated into Whatfix, such as text only helps that can be integrated into Self-Help. ----- ### "Whatfix is a great online learning tool powered by an extremely dedicated and service-oriented team\!" — 5.0/5 > **Verified Reviewer** | *March 2, 2018* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: I think overall it is a very good tool, very easy to set up (which impresses customers), has enough degree of customisation to please customers, really unparalleled customer service.. leaves us a bit in awe here in Western Europe. We are not used to such a good service anymore\! Also, releases come in very short cycles. The product team is very open to suggestions by clients and tries to implement them very quickly. > > **Cons**: Whatfix still lacks some in-depth styling customisations but these are already on the roadmap so they will be available shortly. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/101353/whatfix?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/101353/whatfix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data