Here's our list of apps for Customer Journey Mapping Tools Software. Filters help you narrow down the results to find exactly what you’re looking for.

20 apps
Sort by
The Sales Execution Platform for Enterprise B2B Sales Teams
ClosePlan helps enterprise B2B sales teams drive qualified opportunities to close. Built natively in Salesforce, ClosePlan tools enable rigorous qualification, relationship mapping and playbooks for a best practice sales process to operationalize and reinforce any sales methodology. Read more about ClosePlan Suite
Feedback analysis for customer experience
Keatext is a cloud-based text analytics platform for customer experience management, market research, employee engagement, and more, which analyzes customer comments and feedback, including survey responses, reviews, call center transcripts, and emails, to provide actionable insights Read more about Keatext
Multichannel marketing attribution for B2B & B2C
LeadsRx provides online & offline marketing attribution in B2B and B2C enterprises that tracks campaign performance across all marketing touchpoints Read more about LeadsRx
Web analytics solution
Kissmetrics is an analytic & metric solution that helps users identify, understand & improve the metrics that drive their online business Read more about Kissmetrics
Analytics for marketing & product teams
Oribi make it possible for any business of any size to become completely data-driven, & help everyone easily understand their website results Read more about Oribi
Heatmaps, behavior analytics & user feedback tool
Hotjar is the tool that answers questions about your users that traditional analytics can’t. Read more about Hotjar
Qualitative analytics for websites and mobile apps
Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps, automatic event tracking, and conversion funnels. Not just numbers and graphs, Smartlook will help you truly understand your users' actions. Read more about Smartlook
Web-based collaborative user story and journey mapping tool
CardBoard is a cloud-based user story mapping tool that allows user teams to collaboratively visualize product ideas, user experiences and customer journeys etc, using drag and drop cards that can be arranged to describe workflows connected to third-party tracking tools like JIRA, Confluence and TFS Read more about CardBoard
Most advanced analytics & engagement platform
At Mixpanel, our mission is to increase the rate of innovation. Through our powerful analytics platform, companies can analyze how and why their users engage, convert, and retain across web, mobile, and smart devices. And then use that data to improve their business and products. Read more about Mixpanel
Create customer journey maps, personas & impact maps online
UXPressia is a platform building customer maps to enhance user experience & visualization via customer journey mapping, personas & impact mapping techniques Read more about UXPressia
The pioneer and market leader in Experience Management
Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According to the Forrester Consulting Total Economic Impact™ Study commissioned by Medallia, organizations using Medallia can achieve $35.6M in value and an ROI of 591% over 3 years. Read more about Medallia
Customer journey mapping tools solution with mapping cards
A web-based customer engagement solution that creates customer journey mapping tools to gather information on user experiences, customer data, and overall satisfaction with features such as drag and drop editing, customizable maps, data visualization, a media library, collaboration tools, and more. Read more about Custellence
Professional analytics services.
Piwik PRO Analytics Suite offers full marketing stack of tools which are ideal for all data-driven and data-sensitive organizations. Read more about Piwik PRO
Customer insight surveys and analysis
Qualaroo is a customer feedback software that helps to gather and understand customer insights through targeted website surveys and analytics. Read more about Qualaroo
Ratings & Review Software
PowerReviews is a ratings and reviews management software. It helps more than 1,000 brands and retailers collect, display and syndicate customer ratings and reviews, and answer customer questions. Ratings, reviews and Q&A allow companies to reach customers at the moment of purchase and help to drive traffic, increase sales and create... Read more about PowerReviews
B2B customer-journey driven marketing platform
Cooperate is a business-to-business (B2B) marketing platform driven by the customer journey. The cloud-based platform is designed to help users align marketing & sales, manage global, as well as local, marketing efforts, setup & track goals, & track people, content, assets, & campaigns in one place. Read more about Cooperate
Customer experience solution with customer profile sharing
Smaply is a web-based journey mapping solution for businesses of all sizes that provides an insight into a customers experience while browsing the web that comes with features such as storyboard creations, data visualization, channel management, team collaboration, customer profiles, and more. Read more about Smaply
Europe's Independent Premium Customer Analytics Platform
Webtrekk is a digital intelligence and marketing analytics software that gives you complete control over your online digital marketing reports and portfolio. Webtrekk provides valuable insights and KPI's needed to help maximize your enterprises online performances and business development potential, along with search engine optimization and online... Read more about Webtrekk
Customer experience software with journey mapping tools
CFN Insight is a web-based customer experience solution for businesses of all sizes that provides features such as a customer journey map, data visualization, scorecarding, and training courses to ensure teams are up to date on all aspects of a customer's experience with their product. Read more about CFN Insight
Customer Journey Mapping tool with zone location tracking
Jogogo is a web-based customer journey and analytics solution for businesses of all sizes that assists brick and mortar shops with a customers' buying experience with features such as location tracking, customer timeslines, customer profiles, bounce rate calculations, and a real-time data platform. Read more about Jogogo