Salesforce Platform
Salesforce Platform
About Salesforce Platform
Salesforce App Cloud lets users build enterprise apps quickly that help connect employees, engage customers, track performance, and integrate everything. App Cloud is a single, unified ecosystem of tools and services including Force, Heroku Enterprise, and Lightning that adds up to the fastest, easiest way to take the lead in the app revolution. Even build Android apps and iOS apps.
Salesforce App Cloud offers an extensive feature set out of the box, which allows lines of business to develop enterprise apps without writing code. Visual tools allow administrators to build applications, create triggers and workflows, and manage the data architecture with a fully drag-and-drop interface. Best of all, applications built with Salesforce App Cloud are built once but run everywhere--on desktops, mobile phones, tablets, and even wearable devices. For custom solutions, Salesforce App Cloud allows developers to write code in any modern language, such as Node.js, PHP, Ruby, or Python (to name a few).
Key benefits of Salesforce Platform
Full PaaS (no hardware or underlying systems to manage)
Visual Development (Page Builder, Community Builder, App Builder, Process Builder, & Data Schema Builder)
Programmatic Development (Support for all Modern Languages, Team Administration, Access Controls, Logging)
Mobile Services (SDK, Push Notifications, Geolocation, Offline)
Integration (APIs, SOAP, REST, Point-and-Click Tools)
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389 Reviews
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- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Ticketing and Managment tool
Reviewed on 2025-02-14
Highly scalable and capable tool to automate and manage the whole enterprise work processes and...
Highly scalable and capable tool to automate and manage the whole enterprise work processes and assets. It is a bundle of features and tools that help in almost every work like developer console, ticketing, etc. Overall salesforce platform increases operational efficiency and provides a secure environment.
Pros
1. Efficient tool to automate IT activities.
2. Reliable and good in performance for all operations.
3. A centralized platform to interact and give users access , permissions.
Cons
1. Too costly to handle and manage for small businesses.
2. UI can be improved with the modern templates.
3. Due to multiple features the product is complex and learning curve is huge.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Really Loved Using Salesforce
Reviewed on 2025-10-01
Overall, I think Salesforce is a great system to use either as your AMS or CDP. The integration was...
Overall, I think Salesforce is a great system to use either as your AMS or CDP. The integration was smooth and straightforward. Training could be accomplished very easily and was mostly intuitive. You can't say this about a lot of systems. I also appreciated the amount of time our account rep spent with our group to ensure all of our training needs were met. I would definitely recommend this system to others or at least advise that it be one of your top runners for consideration of a new system.
Pros
Salesforce was a great system to use in terms of having a customer data platform. We used it when we had a legacy system that originated in the 1980's, (yes, really) but were not yet ready to take the plunge to get a new AMS. What I loved about using salesforce was that we could see a lot of information about the customer in one place. The system was very easy to navigate. We were able to track customer activity without having to check back with the legacy system. We were also able to assist customers very easily with items such as account updates and reset. I didn't really have any complaints about using salesforce.
Cons
One of the main reasons our service team used salesforce was to track customer contacts. The system was good about noting receipt of the contacts once an email was received. It was pretty instantaneous. What I didn't like, or probably had not learned, was how to integrate auto-assign by message types. Instead, I had to rely on my team actively taking ownership of customer tickets, which doesn't usually happen.
- Industry: Human Resources
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Salesforce Review
Reviewed on 2024-11-12
My overall experience with Salesforce was positive, it may have had a hard learning curve but it...
My overall experience with Salesforce was positive, it may have had a hard learning curve but it was worth while for my company to switch over.
Pros
What I liked most about Salesforce was how easy it was to integrate with other applications that my company uses. This gave us something our previous CRM didn't.
Cons
The cons about Salesforce was how difficult it was to navigate the UI. I've heard good things about the UI, but my own experience with it was overwhelming, as there was so much going on at all times.
- Industry: Media Production
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Navigation is a breeze
Reviewed on 2025-05-29
I was on the team that helped implement Salesforce as our primary sales CRM for multiple markets...
I was on the team that helped implement Salesforce as our primary sales CRM for multiple markets over a decade ago. For the last seven years, I have managed team that supports the sales team so we use it for researching accounts, activities and orders.
Pros
Navigation is seamless. I use SFDC navigation as the gold standard for other websites. Clicking on any link can take me to the related records - I wish more SaaS tools I use worked the same way.
Cons
The number of objects/tables can be a bit overwhelming when trying to build reports - this is partly just a learning curve issue, but it can be challenging to build a report without understand how all the objects connect.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Seamless Platform
Reviewed on 2025-06-12
Salesforce has been a great platform for hosting our customer relationship data and running...
Salesforce has been a great platform for hosting our customer relationship data and running reports, we have found it tricky to integrate well and have a lack of great trainers to really push it to its potential. I know it can work as a seamless platform that integrates with emails and across all departments.
Pros
I like how at both places I have used Salesforce, it is so customisable and adaptable to the organisational needs, it has customer data, sales, marketing but also a strong dashboard and pipeline tracker.
Cons
It can be tricky as there is so much room for customisation, sometimes features get lost and can be tricky to learn without a good trainer.
Salesforce Platform FAQs
Below are some frequently asked questions for Salesforce Platform.Q. What type of pricing plans does Salesforce Platform offer?
Salesforce Platform offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Salesforce Platform?
Salesforce Platform has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Salesforce Platform support?
Salesforce Platform supports the following languages:
Danish, Dutch, English, French, German, Italian, Spanish, Swedish
Q. Does Salesforce Platform support mobile devices?
Salesforce Platform supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Salesforce Platform integrate with?
Salesforce Platform integrates with the following applications:
Google Cloud, Marketo Sales Connect, Microsoft Power BI, QuickBooks Desktop, Salesforce Einstein, ServiceNow, Shopify, Slack, Tableau, Xero
Q. What level of support does Salesforce Platform offer?
Salesforce Platform offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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