Jobber

Rating

4.1

Andy W.

Industry: Facilities Services

Company size: 2-10 Employees

Jobber is the BEST

Used Daily for 2+ years

Reviewed on 2/2/2019

Review Source: Capterra

Pros

-The jobber platform is very easy to use and can be learned quickly.
-Batch invoice creation is extremely helpful.
-Jobber makes quoting, booking and scheduling jobs a breeze!
-Having a client hub is a real crowd pleaser.

Cons

Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Response from Jobber Software

Andy! Thanks so much for this thorough feedback. We're so proud to work with your team and are so glad to hear we've been able to help make improvements across your processes.

Unfortunately we can't always recover deleted items, but sometimes we can, so always feel free to reach out to our Success Team in the event we can recover something just in case.

Thanks again for taking the time to leave a review :)

Rating breakdown

Value for Money

Ease of Use

Customer Support

Likelihood to recommend: 10.0/10

Laura L.

Industry: Construction

Company size: 2-10 Employees

Jobber is good for a beginner

Used Daily for 2+ years

Reviewed on 10/30/2019

Review Source: Capterra

We have been using Jobber for 5 years. Now that our business is growing we need something more.

Pros

Jobber is always adding to program to make it better. Good for a beginning business. Easy to use. Have been very happy.

Cons

Jobber doesn't work with quickbooks desktop. We have to put information in twice. Once in jobber & then in Quickbooks. More work for the administrator.

Response from Jobber Software

Hi Laura, thanks for your review. It's been great to have Arch Air on the team for the past five years!

You're right that we don't currently connect with QuickBooks Desktop. In case you haven't already spoken with our team about this, QuickBooks has moved away from supporting integrations with their desktop solution, so to best support our customers we made the decision a while back to discontinue our sync.

We'd also like to find out a bit more about the gaps you're seeing and see if we can help out with some of our newer features, or provide some of your feedback to our product team. Please keep an eye out from a call or email from us.

Thank you again for your review!

Rating breakdown

Value for Money

Ease of Use

Customer Support

Likelihood to recommend: 8.0/10

Craig J.

Industry: Environmental Services

Company size: 2-10 Employees

[SENSITIVE CONTENT HIDDEN] PRODUCT EXPERT - outstanding

Used Daily for Free Trial

Reviewed on 6/18/2020

Review Source: Capterra

top notch so far. [SENSITIVE CONTENT HIDDEN] is incredible

Pros

[SENSITIVE CONTENT HIDDEN] is excellent - gave an amazing overview and answered all of our questions

Cons

looking for more robust social media campaign tracking

Rating breakdown

Ease of Use

Customer Support

Likelihood to recommend: 10.0/10

Adam S.

Industry: Construction

Company size: 2-10 Employees

Get you in and keep your money and don't honor trial

Used Daily for 1-5 months

Reviewed on 8/15/2019

Review Source: Capterra

Lost Money

Pros

The customer service people were great. The scheduling and time sheet function was quite easy to manage.

Cons

I began using the trial then I receive a call from one of there team and we go over the functions of the product. I asked them about the estimating process and if I could have primary headers and then sub categories and he said yes in the description section. The problem is there is no pricing function in the description area for estimating your job. So I call and they customer service says oh it won't do that it will all have to be entered in per line to do it that way. I then ask is there a way to have services cost not show on the final estimate and it does, but if you add any products that would be bought from a store those items also would end up not showing with a price. So your bid would end up as a sub total with everything combined or you have to show everything to get it to show. Now I have just given a free pass to the owners to pass my bid around to see what I charge per line item. I called them to address this 5 days after signing up based on sales persons information and when I call them to get a refund of the $104 I paid. I asked if I could speak to billing and oh guess what billing doesn't have a phone. So I asked for them to speak with them and I get told since I paid the money to get the discount to move out of the trial and have an account I don't qualify for the 14 day guarantee.

Also, the job form doesn't go along with the job from day to day. It resets to a new job form for each day. So you have to go back find the job in schedule and review there.

Response from Jobber Software

Hi Adam, our customers have many different workflows and are some of the busiest people out there, so being transparent about whether or not Jobber will be a good fit for a business is something very important to us. Because of this we're really sorry to hear if we weren't on the same page about what you were looking for and about your negative experience. A manager on our team will be reaching out to you to gather some more information on your experience, and we'll do our best to help determine the best solution for your business.

Rating breakdown

Value for Money

Ease of Use

Customer Support

Likelihood to recommend: 4.0/10

Joel K.

Industry: Utilities

Company size: Self Employed

Overall a great program

Used Daily for 6-12 months

Reviewed on 5/19/2020

Review Source: Capterra

Pros

Great look and ease of use. Works on all devices.

Cons

Compared to other programs like this, The cost for options is quite high. They are pushing more to have credit cards processed through them and have done away with paypal payments. There is only texting of canned messages. My biggest issue. Over all though the $130.00 a month for half way decent options is to high. If you pay a full year in advance then that price goes to 99.00 a month. So charging you 30 more paying by the month is another down fall for this software. To pay in advance for small business it penalizes them. Another downfall is how it handles your clients that over pay or pay in advance by applying credit to their account. I does not handle this very well at all!

Rating breakdown

Value for Money

Ease of Use

Customer Support

Likelihood to recommend: 7.0/10

User recommendation

9/10

Based on 556 user ratings

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User recommendation

8/10

Jobber Pricing

Starting from

$39.00/month

Free Trial

Subscription

Value for money

View Pricing Plans

Read more Minimize

View Pricing Plans

Value for Money

4.5/5

Based on 556 user ratings

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Value for Money

3.9

Jobber Features

API

Activity Dashboard

Activity Tracking

Audit Trail

Auditing

Automatic Notifications

Billing & Invoicing

Compliance Management

Customizable Reporting

Data Import/Export

Document Management

Document Storage

Inventory Management

Inventory Tracking

Monitoring

Real Time Data

Real Time Reporting

Reporting & Statistics

Third Party Integration

Workflow Management

Features

4.3/5

Based on 556 user ratings

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Features

4.1