Clio

Clio

Cloud-based legal case management software

4.7/5 (965 reviews)

Clio Overview

What is Clio?

Clio is the leading cloud-based software for the legal industry. Clio eases the day-to-day of legal professionals all over the world with intuitive time tracking, billing, matter management, mobile apps, and more to streamline every task from client intake to invoice. Featuring Clio Manage, the world's most popular legal practice management software, and Clio Grow, a legal CRM platform designed to help you better manage your client relationships, the Clio Suite provides everything you need to run, manage, and grow your firm. Clio Manage: Focus on billable work. Let Clio automate tedious tasks, optimize workflows, and organize cases—so you can deliver better client experiences. Make well-informed business decisions, fast. Operate in compliance with regulatory standards. Store your firm’s critical information in one central, secure, up-to-date place, that you can access anywhere, at any time. Clio Grow: Powerful client intake for law firms—simplified. The complete client intake and client relationship management (CRM) platform that streamlines processes, organization, and law firm growth. Learn more at clio.com

Clio Overview

Pricing

Starting from
$39.00/month

Pricing options

Free Trial
Subscription
Value for money

Clio pricing per user starts from:
$39/month


Clio Features

Devices
Business size
S M L
Markets
Australia, Canada, United Kingdom, United States
Supported Languages
English

Screenshots

Clio screenshot: With the Matter Dashboard in Clio Manage, easily see critical matter details, billing information, and matter milestones at a glance.
Clio screenshot: With the Matter Dashboard in Clio Manage, easily see critical matter details, billing information, and matter milestones at a glance. Clio screenshot: Robust invoice customization options give law firms the opportunity to put their branding front and center. Clio screenshot: The Clio Manage timekeeper allows busy legal professionals to capture every billable second and ensure they're never missing a minute. Clio screenshot: The Clio Manage mobile app allows legal professionals to work on the go, wherever they are—whether at the courthouse, in the office, or at home. Clio screenshot: Clio screenshot: Clio screenshot: Clio screenshot:

Clio Reviews

Clio Reviews

Overall rating
4.7
/
5 965 reviews
Excellent
728

Very good
197

Average
28

Poor
5

Terrible
7

Value for Money
4.6
Features
4.5
Ease of Use
4.6
Customer Support
4.8
96% recommended this app
Margy W.

The Future of Cloud Computing in the Legal Industry

Clio has been really helpful organizing a small solo practice and getting that attorney up and running, and then expanding their practice accordingly. It's a great, central location for file management, and being able to use Quickbooks and Clio for billing is spectacular. Clio's client support is stellar, and that is worth a LOT when it comes to case management. Overall, Clio is an excellent choice, and even with my complaints, I do believe it is the standard for the future.


Christopher P.

A good product, getting better all the time

My overall experience with CLIO has been very positive. Having a system that tracks my cases, especially my time management, has been essential. While I don't love the algorithm used in the metrics, as opposed to just showing me what I have done and earned in whole minutes and dollars, having those metrics lets me see how close I am to meeting my goals. And the billing software is incredible and easy to use.

Most of all, I like that the CLIO team seems to understand that there is always room for improvement and is asking its customers and users for feedback, and actually makes improvements. I have been using CLIO for only a year, and CLIO has had two significant improvements in that time, both that were in my view positive adjustments of an already good product. CLIO is some monolithic and static program that you have to take as it is; it continues to grow and improve with user input.


Sean L.

Best feature set available

Very positive; I love the software.


Sue F.

Clio's billing system

Overall, our experience with Clio's billing system has been positive - everyone likes the time entry. We are glad we went to Clio, its so much better than that other program we had been using.


Jared L.

Review of Clio use and functionality

I have been able to delegate more to my support staff by using the different scheduling and tasking features without giving up on my oversight, since I can verify overdue tasks and completed tasks. Also, my staff has been able to manage my calendar through the case and firm calendar features which allows me to draft more and be able to schedule more hearings.

I am in and out of the office most days and the cloud-based aspect of this software and mobile app allows me to keep track of my schedule, access my matters, and contact clients as needed.

Overall my experience has been excellent; I moved from using 4-5 programs and apps to manage my practice, to using 2 because of the integration in the Clio suite. I have recommended this software to several friends and have help to train some of them on the basics while they were feeling it out.


Margy W.
Industry: Legal Services
Company size: 13-50 Employees

The Future of Cloud Computing in the Legal Industry

Used Daily for 2+ years
Reviewed on 12/3/2019
Review Source: Capterra

Clio has been really helpful organizing a small solo practice and getting that attorney up and running, and then expanding their practice accordingly. It's a great, central location for file management, and being able to use Quickbooks and Clio for billing is spectacular. Clio's client support is stellar, and that is worth a LOT when it comes to case management. Overall, Clio is an excellent choice, and even with my complaints, I do believe it is the standard for the future.

Pros

I really do believe that Clio is the future of legal cloud computing and practice/file management. It's a functional piece of software that allows attorneys and legal staff to manage cases with ease. There are a few things that I find to be useful with Clio:
1. Clio integrates with tons of other software options, including Grow (a CRM management tool). Keeping things "in the family" is really useful and speeds up management.
2. Clio's billing functionality is really nice. It's one of the more functional back end management tools I've seen, and I really like the way it works. You can integrate it with Quickbooks for easy accounting, which we really appreciate and which looks great on the user end (for clients, when they receive bills).
3. Clio sports a really professional interface, which just looks nice when you're working. It looks grown up and sleek, so if someone peeks over your shoulder or you're working while in the vicinity of clients, it doesn't have a preschool feeling to it.
4. Most important - Clio's customer support is incredible. Have an issue? There are videos you can watch, or people you can talk to. They will literally stay on the phone with you for hours as you troubleshoot issues together, or learn something new. Top notch, seriously.

Cons

I do have a few gripes about Clio. If these were addressed, it would get a 5-star rating from me:
1. Mouseclicks. Clio requires so. many. mouseclicks. It is infuriating at times. I realize this sounds stupid, but over time, they add up. I am a huge fan of efficiency, and Clio is one of the most inefficient programs I've used.
2. Workflows. I really enjoy using workflows to track various projects. Clio sucks at workflows. A complete rework of how they approach them, and how they look for interface with the staff who are responsible for executing, would go a LONG WAY toward making Clio a more useful application. I think workflows are really the topic that causes Clio to lag behind other software out on the market. I would like to see something in place that allows a user to create a workflow, move tasks around in the list, add subtasks to tasks, and assign triggering dates, secondary dates, etc. It would also be useful to be able to assign various tasks to various users. Until that's in place, I'll be sad about using Clio.
3. A central location for performing various functions. Clio does have a left-hand toolbar that allows you to do SOME things, but not ALL things. It would be good if, from the left-hand menu, I could do each discrete thing that I can do in Clio by clicking a mouse a zillion times. Once that happens, I'll be happier.
4. Document management. I'm out of room, but it is not idea. Too much downloading/uploading. Dropbox is better (for collaborati

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Christopher P.
Industry: Law Practice
Company size: 2-10 Employees

A good product, getting better all the time

Used Daily for 6-12 months
Reviewed on 11/21/2019
Review Source: Capterra

My overall experience with CLIO has been very positive. Having a system that tracks my cases, especially my time management, has been essential. While I don't love the algorithm used in the metrics, as opposed to just showing me what I have done and earned in whole minutes and dollars, having those metrics lets me see how close I am to meeting my goals. And the billing software is incredible and easy to use.

Most of all, I like that the CLIO team seems to understand that there is always room for improvement and is asking its customers and users for feedback, and actually makes improvements. I have been using CLIO for only a year, and CLIO has had two significant improvements in that time, both that were in my view positive adjustments of an already good product. CLIO is some monolithic and static program that you have to take as it is; it continues to grow and improve with user input.

Pros

CLIO does all of the basic things that a lawyer needs a case management software system to do - keeps track of clients, cases, related persons, keeps a calendar of events, even does billing in all the ways a lawyer bills a client. I especially like the document generation software, which allows our firm to efficiently create a large number of similar documents, motions, and other pleadings for our cases. Finally, I appreciate CLIO's ability to customize fields for contacts and matters.

Cons

CLIO is missing some things that I took for granted in other software, the biggest being warning the user when a scheduling conflict occurs on the calendar. For a busy litigation practice that spans several counties in my state, having a automatic conflict warning when I am scheduling would be extremely helpful in ensuring I am never double-booked.

One of the things I hope CLIO will consider improving in the future is making their document templates able to be organized or with a search function. As an attorney who works in criminal court, family, court probate court, and civil court, I generate a lot of different documents, and its always a chore going through the list to find the one I need. Even organizing documents by category, which CLIO also permits users to customize as needed, would be an improvement in efficiency.

A final thought for improving CLIO would be in the Contacts system, adding a checkbox to permit the use of a work address and other contact information for the contact, both when creating a contact from scratch, or when adding a new contact under a Matter as a related person. Right now, whenever I add a new police officer in my criminal defense cases, even though I have their police department in my contacts, I have to type out the address, phone number, website, etc. in the new officer's contact. A checkbox would save me a great deal of time, or just add the employer contact information as the contact's work addresses as a default.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Sean L.
Industry: Law Practice
Company size: 2-10 Employees

Best feature set available

Used Daily for 2+ years
Reviewed on 11/19/2019
Review Source: Capterra

Very positive; I love the software.

Pros

Clio integrates with so much other software to make your life easier that is just can't be beat. Saving emails via Outlook, generating document templates, collecting e-signatures on engagement agreements—whatever you need, Clio has it.

I can also run billing, monitor bill payments, and overall run the entire law firm with minimal effort, minimal time commitment, and with confidence that everything is running smoothly.

Cons

There are some smaller points that can drive you insane. For example, you cannot customize the look of the emails that go out when you share matters, bill, etc. with your clients. If you—like me—transition from a solo practitioner to running a small law firm, you will eventually need to open new bank accounts. Clio will not let you eliminate the old bank accounts and start from scratch. You can't even force the old bank accounts to be otherwise "invisible" to the system so that you cannot accidentally record money moving into a defunct account. This is a minor complaint, but man does it drive me insane.

I also still want to see a task assignment that allows me to set a supervisor for each assigned task.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sue F.
Industry: Legal Services
Company size: 2-10 Employees

Clio's billing system

Used Daily for 1+ year
Reviewed on 11/15/2019
Review Source: Capterra

Overall, our experience with Clio's billing system has been positive - everyone likes the time entry. We are glad we went to Clio, its so much better than that other program we had been using.

Pros

We got Clio specifically for its billing program. Its great that everyone can enter their own time into Clio. I like how Clio does “macros” [they call them “text snippets”]. They work without having to use a code key.

The software is easy to use – for someone like me who is not a bookkeeper and hasn’t done a lot of billing before, it takes a little while to learn how to use it correctly, but once you know how things work, it’s a breeze. The very best thing about Clio, though, is its support staff! They are all great – it doesn’t matter who I’ve talked to they are all quick at getting to the root of my problem and showing me how to fix it. I have called other companies asking questions about their software and sometimes you just don’t believe what they tell you. It has never been that way with Clio – every one of their support staff is very knowledgeable and can quickly set you straight!

Also, Clio is open to suggestions from us and when they get a certain amount of inquiries asking if “they could change this or that”, they will work on it. We have been using Clio for 2 years next month and there are a couple of things they have implemented that we had requested, which is really cool!

Cons

Spell checking in the billing software is not what it could be – it does have the little red underlines if it thinks something is misspelled [like Word], which apparently is easy for some people to ignore. It would be better if Clio had its own dictionary and didn’t depend on the one in the browser. In order to do spell checks, we have to: export the time to a CSV file, spread out the column for the description, run a spell check and remember not to correct the errors there, but go back and find each entry in Clio and correct them there. It’s a little time consuming, and depending on how many typos each person makes during the month, it can be very time consuming, but its much better than reading the draft invoices word for word and finding the errors that way. It would be great if Clio could add spell checking so that it can be run in Clio without having to export and go back and forth.

The only other “con” we have with Clio’s billing system is with discounting invoices. It is very easy to discount an invoice by percentage or a dollar amount, but Clio only applies discounts on the total amount of the invoice, including client expenses, not on time spent only, so we usually put in a dollar amount so the discount comes out to the amount we want it to be , although Clio still applies that amount to the entire invoice.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jared L.
Industry: Law Practice
Company size: 2-10 Employees

Review of Clio use and functionality

Used Daily for 2+ years
Reviewed on 11/5/2019
Review Source: Capterra

I have been able to delegate more to my support staff by using the different scheduling and tasking features without giving up on my oversight, since I can verify overdue tasks and completed tasks. Also, my staff has been able to manage my calendar through the case and firm calendar features which allows me to draft more and be able to schedule more hearings.

I am in and out of the office most days and the cloud-based aspect of this software and mobile app allows me to keep track of my schedule, access my matters, and contact clients as needed.

Overall my experience has been excellent; I moved from using 4-5 programs and apps to manage my practice, to using 2 because of the integration in the Clio suite. I have recommended this software to several friends and have help to train some of them on the basics while they were feeling it out.

Pros

I like the fact that there are different levels of cost for the need of your business. I started with one user on the lower tier, then moved up to include more options and added a user. I like the fact that not only does it provide billing and payment integration, but, at the time I upgraded, it included the monthly cost to use Law Pay (which I have also found helpful).

Cons

I feel there are some personal preferences I would like to use in my reports viewing and accounting. But there was a recent revamp rolled out a few months ago that did address some of my needs. Admittedly, although I have used the product for almost 4 years now, I have not watched all the tutorial videos or called with all of my specific questions, even though with the boutique package there is a dedicated help line.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.4/10
Based on 965 user ratings
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Clio Pricing

Clio Pricing

Starting from
$39.00/month
Free Trial
Subscription
Value for money

Clio pricing per user starts from:
$39/month

Clio pricing per user starts from:
$39/month

Value for Money
4.6/5
Based on 965 user ratings
Compare value for money rating with alternatives
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Clio Features

Clio Features

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.5/5
Based on 965 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Clio

Additional information for Clio

Key features of Clio

  • Capture and track time from any screen
  • Complete legal accounting with Xero and Quickbooks
  • Customize matter view to your practice area needs
  • Industry-approved trust accounting features
  • Keep track of everyone’s schedules with a central calendar
  • Learn more with on-demand webinars and support articles
  • Limitless document storage
  • Never miss a deadline with Court Rules and Calendaring
  • Personalize client invoices with themes and customizations
  • Practice from anywhere with our iOS and Android apps
  • Save billable tasks and expenses to clients and matters
  • Seamlessly integrate with top productivity tools
  • Securely send and receive online client payments within Clio
  • Securely update clients through Clio’s client portal
  • Track the status of work with advanced task features
  • Use document templates to save time on repetitive tasks
  • Use integrations like Office 365 to eliminate dual entry

Benefits

Clio offers all you need to run a law practice from intake to invoice, with powerful features to manage cases, clients, documents, bills, appointments, time-tracking, reporting, and accounting.

- Manage every stage of the client journey and convert more prospects with Clio Grow, the CRM designed specifically for law firms.

- Get instant visibility into your firm's financial performance with firmwide and matter dashboards.

- Enable your clients to seamlessly pay legal bills online or in office with Clio Payments.

- Save yourself administrative time by using Clio to manage calendars, documents, tasks, bills, time entries, and more.

Clio FAQs

Clio FAQs

Below are some frequently asked questions for Clio.

Q. What type of pricing plans does Clio offer?

Clio offers the following pricing plans:

Starting from: $39.00/month

Pricing model: Subscription

Free Trial: Available

Clio pricing per user starts from: $39/month

Q. What are the main features of Clio?

Clio offers the following features:

  • Capture and track time from any screen
  • Complete legal accounting with Xero and Quickbooks
  • Customize matter view to your practice area needs
  • Industry-approved trust accounting features
  • Keep track of everyone’s schedules with a central calendar
  • Learn more with on-demand webinars and support articles
  • Limitless document storage
  • Never miss a deadline with Court Rules and Calendaring
  • Personalize client invoices with themes and customizations
  • Practice from anywhere with our iOS and Android apps
  • Save billable tasks and expenses to clients and matters
  • Seamlessly integrate with top productivity tools
  • Securely send and receive online client payments within Clio
  • Securely update clients through Clio’s client portal
  • Track the status of work with advanced task features
  • Use document templates to save time on repetitive tasks
  • Use integrations like Office 365 to eliminate dual entry

Q. Who are the typical users of Clio?

Clio has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Clio support?

Clio supports the following languages:

English

Q. What type of pricing plans does Clio offer?

Clio has the following pricing plans:

Subscription

Q. Does Clio support mobile devices?

Clio supports the following devices:

Android, iPhone, iPad

Q. What other apps does Clio integrate with?

Clio integrates with the following applications:

Chrometa, FactBox, InvoiceSherpa, Law Ruler, Lexicata, PieSync, Teamleader, Wishpond, Xero, Zapier

Q. What level of support does Clio offer?

Clio offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials