Glance
About Glance
Glance is a comprehensive digital engagement software platform that enables real-time human guidance within digital customer experience environments. The platform facilitates seamless collaboration between service representatives and customers across websites, portals, mobile applications, and authenticated sites. Glance primarily serves enterprise organizations in financial services, insurance, SaaS, healthcare, tax and accounting, and retail industries, where high-value customer interactions and complex transactions necessitate personalized human support to complement digital self-service options.
The platform's core functionality centers around several key features including cobrowsing, which allows representatives to see exactly what customers see on their screens without requiring downloads or plugins; mobile solutions that transform smartphones and tablets into collaboration tools with in-app connection capabilities; screen sharing for comprehensive visual guidance; and document exchange functionality. Glance implements these features with enterprise-grade security protocols to protect sensitive customer information during collaborative sessions. The system is designed to integrate directly into employee workspaces, leveraging business intelligence and AI signals to enable proactive customer engagement at critical moments in the customer journey. The platform supports various use cases including transactions assistance, advisory services, upselling and cross-selling, claims management, customer onboarding, and mobile support, all designed to increase customer satisfaction, reduce call handling times, and improve first-call resolution rates.
Glance offers extensive integration capabilities with popular CRM and CCaaS platforms, allowing representatives to initiate collaborative sessions directly from their existing workspaces. The system provides APIs that enable organizations to embed Glance functionality within their websites, portals, and mobile applications, creating a seamless experience for both customers and employees. These integration capabilities allow enterprises to leverage their existing technology investments while enhancing them with Glance's visual engagement tools. The platform's architecture supports both cloud-based and on-premises deployment models, providing flexibility for organizations with varying infrastructure requirements and security policies.
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- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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- Likelihood to recommend 8.0 /10
Best tool to provide real-time human conversations & guidance
Reviewed on 2022-03-15
Very good, effective, and holistic
Very good, effective, and holistic
Pros
1. Very fast, easy to use, and highly compatible
2. Helps to share screen immediately without any technical glitches or delays
3. Does not require any download or installation
4. Provides remote control to navigate across our customers' laptop for providing human guidance.
5. Also helps our IT Support Team to resolve Teams technical issues and improve case resolution
6. Helps our Sales, Engineering, Technical, and Service Support Teams to provide online Demos to customers and prospects.
7. Also helpful in training new service staff and field teams with better hand-holding
8. Helps us to improve communication, engagement, and customer experience
Cons
There are no negatives about it that we might have encountered till now.
Response from Glance Networks
Thank you for your review!
- Industry: Management Consulting
- Company size: Self Employed
- Used for 2+ years
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- Likelihood to recommend 5.0 /10
Glance Screen Share review
Reviewed on 2020-02-26
We are all remote, so being able to quickly get on to a session - even using mobile devices - is...
We are all remote, so being able to quickly get on to a session - even using mobile devices - is great. The frustration is using it during heavy work-load hours or with high computer-using companies. You don't need that frustration when working with clients!
Pros
Glance is very easy to set up and to use. Once it is downloaded, all you need is to put in your meeting code and you're in. It is so easy to use via mobile devices, and schedule from your calendar so others can join. Screen sharing was normally very good. Very straightforward.
Cons
There was not much more functionality - and it sometimes stopped working. If there was a client that had a lot of computer work (traffic in/out) going on in their company, it would slow down the glance session, and at times we had it stop working during sessions. We deal with high volume analytics companies, who often have a heavy traffic load on their computer systems. That was/is very frustrating.
Response from Glance Networks
Thanks for your review, Susanna. It's disappointing to hear you've had performance glitches. One of the things we pride ourselves on is that our tech and service is lightweight and performs well even at high volume and low bandwidth. In fact, Intuit TurboTax is our client and they use our tech during peak tax filing season -- you can imagine the traffic, thousands of concurrent sessions! Do you know if the guests in your sharing sessions are using Internet Explorer 10? This browser (released in 2012 and no longer supported by Microsoft or Glance) causes problems for everyone. If you are continuing to have problems like this, you can log a help ticket here: https://help.glance.net/contact/
- Industry: Events Services
- Company size: Self Employed
- Used Daily for 2+ years
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- Likelihood to recommend 5.0 /10
Has challenges
Reviewed on 2021-11-27
Not bad, helped connect but Zoom has taken over
Not bad, helped connect but Zoom has taken over
Pros
Gets the job done but less inviting compared to Zoom
Cons
Sending invite codes, connecting audio separately
- Industry: Staffing & Recruiting
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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- Likelihood to recommend 9.0 /10
An outstanding programme for CRM and screen-sharing needs
Reviewed on 2023-02-15
Pros
It was simple to use and simple to log users in. It was a click of a button because it was embedded into our CRM. Salesforce is our CRM. I appreciate the functions offered, such as screen sharing and the built-in communicator setup, which are quite helpful for the representative when resolving any client issue. I enjoy how we can help a client who is having trouble figuring out the system navigate with ease, and the end user will be pleased with this navigation.
Cons
Periodically, Glance will hang, which might be troublesome in urgent circumstances. Loading takes some time. If that could be improved, that would be fantastic. The front end might use some enhancement, and it should be made more interactive so that the user can easily comprehend the tool. The software's lack of a real-time window makes it more challenging to utilise.
- Used Weekly for 2+ years
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- Likelihood to recommend 10.0 /10
Best screen sharing program out there in my opinion and great customer support!
Reviewed on 2018-03-13
Pros
Glance is simple and easy to use. We have used Glance for screen sharing for 5 years now. The program itself is super easy to install and manage. The nice feature about it is the ability to take control of the hosts screen with their permission and makes remote desktop troubleshooting much easier. Glance also will provide each user with a free of charge audio conference line!
Cons
The only downfall to Glance is you cannot have audio like you can with some other screen sharing programs however they make up for this by offering free teleconference lines for all users.
Response from Glance Networks
Thanks for your review!
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Glance FAQs
Below are some frequently asked questions for Glance.Q. What type of pricing plans does Glance offer?
Glance offers the following pricing plans:
- Starting from: US$55.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Glance?
Glance has the following typical customers:
501–1,000, 1,001–5,000
Q. What languages does Glance support?
Glance supports the following languages:
Brazilian Portuguese, English, French, German, Italian
Q. Does Glance support mobile devices?
Glance supports the following devices:
Q. What other apps does Glance integrate with?
Glance integrates with the following applications:
Amazon Connect, Five9, GENESYS, Genesys, Genesys Cloud CX, Microsoft Dynamics 365 Business Central tegossuite, Salesforce Platform, Salesforce Sales Cloud, Salesforce Service Cloud, Twilio
Q. What level of support does Glance offer?
Glance offers the following support options:
Email/Help Desk, Knowledge Base Software, Chat
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