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LiveChat vs Glance
Overview
LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.
LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
Glance is a cobrowsing and digital engagement platform that enables businesses to connect with customers in real-time across websites, apps, and mobile devices. The software transforms digital spaces into collaborative environments where support agents can see what customers see, share screens, and provide personalized guidance during critical customer experience moments.
Glance is a cobrowsing and digital engagement platform that enables businesses to connect with customers in real-time across websites, apps, and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$55.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.5/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Ease of Use
4.7/ 5Features
4.1/ 5Customer Service
4/ 5Value for Money
4/ 5Features
Total features 134
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Account Alerts
- Account Management Software
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Automated Responses
- Automated Routing
- Autoresponders
- Behavioral Targeting
- CRM Software
- Call Center Management
- Campaign Management Software
- Canned Responses
- Chat/Messaging
- Chatbot Software
- Churn Management
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management Software
- Content Creation
- Content Management System (CMS) Software
- Conversation Intelligence
- Customer Database
- Customer Engagement Software
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Profiles
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Software
- Data Import/Export
- Data Security
- Data Visualization Software
- Deal Management
- Document Storage
- Drag & Drop
- Email Management Software
- Email Marketing Software
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing Software
- File Transfer
- Gamification Software
- Generative AI
- Geotargeting
- Health Score
- Host Controls
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management Software
- Language Detection
- Lead Capture Software
- Lead Generation Software
- Lead Management Software
- Lead Nurturing Software
- Lead Qualification
- Live Chat Software
- Macros/Templated Responses
- Marketing Automation Software
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- Negative Feedback Management
- Offline Form
- On-Demand Webcasting
- Onboarding Software
- Opportunity Management
- Performance Metrics
- Personalization Software
- Predictive Analytics Software
- Presentation Streaming
- Presentation Tools
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recommendations
- Referral Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management Software
- Role-Based Permissions
- Sales Reports
- Sales Trend Analysis
- Screen Sharing Software
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On Software
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management Software
- Territory Management
- Text Analysis Software
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Troubleshooting
- Two Way Audio & Video
- Usage Tracking/Analytics
- Video Chat
- Video Conferencing Software
- Video Support
- Visual Analytics
- Web-based Deployment
- Website Analytics
- Widgets
- Workflow Management Software
Total features 45
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Account Alerts
- Account Management Software
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Automated Responses
- Automated Routing
- Autoresponders
- Behavioral Targeting
- CRM Software
- Call Center Management
- Campaign Management Software
- Canned Responses
- Chat/Messaging
- Chatbot Software
- Churn Management
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management Software
- Content Creation
- Content Management System (CMS) Software
- Conversation Intelligence
- Customer Database
- Customer Engagement Software
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Profiles
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Software
- Data Import/Export
- Data Security
- Data Visualization Software
- Deal Management
- Document Storage
- Drag & Drop
- Email Management Software
- Email Marketing Software
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing Software
- File Transfer
- Gamification Software
- Generative AI
- Geotargeting
- Health Score
- Host Controls
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management Software
- Language Detection
- Lead Capture Software
- Lead Generation Software
- Lead Management Software
- Lead Nurturing Software
- Lead Qualification
- Live Chat Software
- Macros/Templated Responses
- Marketing Automation Software
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- Negative Feedback Management
- Offline Form
- On-Demand Webcasting
- Onboarding Software
- Opportunity Management
- Performance Metrics
- Personalization Software
- Predictive Analytics Software
- Presentation Streaming
- Presentation Tools
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recommendations
- Referral Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management Software
- Role-Based Permissions
- Sales Reports
- Sales Trend Analysis
- Screen Sharing Software
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On Software
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management Software
- Territory Management
- Text Analysis Software
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Troubleshooting
- Two Way Audio & Video
- Usage Tracking/Analytics
- Video Chat
- Video Conferencing Software
- Video Support
- Visual Analytics
- Web-based Deployment
- Website Analytics
- Widgets
- Workflow Management Software
Integrations
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Amazon Connect
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- Breeze
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Claude
- Close
- Constant Contact
- CoreCommerce
- Dropbox Business
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- Five9
- FreshBooks
- Freshdesk
- FullContact
- GENESYS
- Gemini
- Genesys
- Genesys Cloud CX
- GetResponse
- GitHub
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Tag Manager 360
- Grasshopper
- Helpmonks
- Highrise
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Join.Me
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- LogMeIn Rescue
- Magentrix
- Mailchimp
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft Dynamics 365 Business Central tegossuite
- Microsoft To Do
- Mixpanel
- Nutshell
- Omnistar Affiliate
- OpenCart
- Ortto
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Squarespace
- Stripe
- Stripe Billing
- Stripe Identity
- Stripe Invoicing
- Stripe Issuing
- Stripe Revenue Recognition
- Stripe Tax
- SugarCRM
- Talkdesk
- TeamViewer
- Todoist
- Toggl Track
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Amazon Connect
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- Breeze
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Claude
- Close
- Constant Contact
- CoreCommerce
- Dropbox Business
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- Five9
- FreshBooks
- Freshdesk
- FullContact
- GENESYS
- Gemini
- Genesys
- Genesys Cloud CX
- GetResponse
- GitHub
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Tag Manager 360
- Grasshopper
- Helpmonks
- Highrise
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Join.Me
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- LogMeIn Rescue
- Magentrix
- Mailchimp
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft Dynamics 365 Business Central tegossuite
- Microsoft To Do
- Mixpanel
- Nutshell
- Omnistar Affiliate
- OpenCart
- Ortto
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Squarespace
- Stripe
- Stripe Billing
- Stripe Identity
- Stripe Invoicing
- Stripe Issuing
- Stripe Revenue Recognition
- Stripe Tax
- SugarCRM
- Talkdesk
- TeamViewer
- Todoist
- Toggl Track
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
