Mteja
About Mteja
Mteja is a cloud-based customer engagement platform that helps businesses streamline customer communication across channels on a unified interface. The system consolidates customer interactions across calls, SMS, WhatsApp, and USSD, enabling businesses to manage all customer communications from a single dashboard. This integration allows organizations to build detailed customer profiles that capture preferences, behaviors, and interaction history, providing a complete view of each customer relationship and facilitating more personalized engagement strategies.
The platform features a call center system with IVR capabilities, a team inbox for centralized message management, and automated chatbots for streamlining customer journeys across channels. Mteja's campaign management functionality enables businesses to distribute personalized, interactive messages in bulk through various communication channels, while its USSD application builder allows organizations to create and deploy USSD services through a visual interface with API integration options. The ticketing system helps teams efficiently manage leads and track customer issues through resolution.
Mteja provides analytical tools that measure customer satisfaction through NPS, CSAT, CES metrics, and sentiment analysis, allowing businesses to monitor customer sentiment in real time. These insights help organizations identify trends, address issues proactively, and make data-driven decisions to improve service quality. The platform's segmentation capabilities enable businesses to identify opportunities for cross-selling, upselling, and creating personalized offers based on customer data and behavior patterns.
The solution is designed for customer-centric businesses across various industries including human resources, agriculture, transport and logistics, non-profit organizations, financial technology, and educational technology. Mteja maintains a strong presence throughout Africa, delivering customer engagement solutions that help businesses build stronger relationships with their customers through more efficient, personalized interactions across multiple communication channels.
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- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Why i use Mteja
Reviewed on 2023-10-04
My overall experience is best as a new user it was very easy for me to adopt to the system
My overall experience is best as a new user it was very easy for me to adopt to the system
Pros
It enhances multiple channels at a place for customer engagement and i personally suggest people to switch to Mteja
Cons
I have been working for a very short time with mreja and i haven't found any cons on my experience
- Industry: Investment Banking
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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- Likelihood to recommend 9.0 /10
Easy to use for making cloud calls
Reviewed on 2023-11-15
Pros
I like the web phone dashboard that you can use to make calls to clients using the browser and with no additional software
Cons
It is expensive and one to use must have basic coding skills or you need to hire a developer which result in the tool being expensive
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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- Likelihood to recommend 10.0 /10
call center
Reviewed on 2023-11-26
it is a cheap means of communication with our customers and easy to deploy
it is a cheap means of communication with our customers and easy to deploy
Pros
Communication with our customers has been simplified ever since we started using mteja beceause it has all cloud calling solutions like call scheduling, call recording all at reduced prices and it has helped us reduce our maintainance costs, upgrades and data usage on cloud calls, it is easy to deploy and offers the best perfomance
Cons
it consumes of a lot of data especially when making cloud calls to many customers, besides that i dont have any problem with this software because it has really helped us bridge communication with our customers
- Industry: Financial Services Software
- Company size: 201–500 Employees
- Used Daily for Free Trial
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- Likelihood to recommend 10.0 /10
intuitive user interface
Reviewed on 2023-11-19
call center manegement and marketing software
call center manegement and marketing software
Pros
i love the call campaign which enables us make mass automated calls to a list of customers at once by call scheduling all calls at a particular time which helps save time that would be taken to call individually, this has greatly helped us in marketing our services and goods at a cheaper cost and saves time
Cons
this software has limited integrations with other platforms that we would to intergrate it with hence limiting our activities
- Industry: Graphic Design Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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- Value for Money
- Ease of Use
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- Likelihood to recommend 9.0 /10
Getting key insight
Reviewed on 2023-10-22
I use it for gain key insight from customers.
I use it for gain key insight from customers.
Pros
Mteja Flow builder makes it easy to visualize customers journey on user's channel. And easy to set up self chatting and discussing dashboard with customers.
Cons
Mteja can do IVR, messages and USSD.
Mteja FAQs
Below are some frequently asked questions for Mteja.Q. Who are the typical users of Mteja?
Mteja has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Related categories
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Customer Engagement Software