The best nonprofit software: Discover 7 CRM tools for nonprofits

Published on 2022-02-22 by Tessa Anaya

Nonprofit customer relationship management (CRM) software can help streamline the operations of nonprofits in many different ways. Discover the best nonprofit software and most useful tools for your organization. 

best nonprofit software tools for charities and not-for-profits looking for CRM

With nonprofit CRM, charities and nonprofits can keep an eagle eye on their community. Whether connecting with donors, volunteers, or people in need, missed messages and forgotten contact details become easier to avoid. These tools also help organizations maximize their interactions with important stakeholders, as well as find new opportunities to meaningfully engage. 

In this article, we cover the seven best nonprofit software tools listed on GetApp Canada. For this list, we considered products with at least 20 reviews in the last two years and a minimum overall user rating of 4 out of 5 stars. 

All of the products featured are made for nonprofits and are capable of the following:

  • Contact management
  • Donor management

For more information, scroll to the bottom for the methodology. We present the best nonprofit software tools below in alphabetical order.

What is nonprofit CRM software?
While the broader category of nonprofit software has become comprehensive, nonprofit CRM tools have a narrower focus. Nonprofit CRM helps nonprofits monitor and manage their interactions with their constituents. Whether they’re donors, volunteers, members, or other organizations, nonprofit CRM can store contact information, interaction history, and other personal details, streamlining fundraising and marketing efforts.

1. Bloomerang

Dashboard in Bloomerang’s to track donor retention rates
Dashboard in Bloomerang to track donor retention rates (Source)
  • Overall score: 4.7 / 5
  • Ease of use: 4.6 / 5
  • Customer service: 4.8 / 5
  • Features: 4.3 / 5
  • Value for money: 4.6 / 5

Primarily promoted as donor management software, Bloomerang is actually a nonprofit CRM suite that offers specialized insights into donor engagement levels. Focusing on donor retention, the platform is equipped with many features for qualifying, segmenting, and reaching donors.

With this software, donor profiles are padded with information. Data such as interactions, event attendance, family information, and publically available wealth indicators help give nonprofits a clear picture of their constituents. Any information can be added to the Bloomerang database, which can generate donor reports based on a variety of filters.

Bloomerang also offers a few email-based features. Administrators can create emails and newsletters using customizable templates, use merge fields to include specific donor data, and send and track email marketing campaigns.

The Bloomerang monthly plan offers most of their core features as a standard, and charges different package rates based on the amount of contacts a nonprofit needs to accommodate. Other features can also be added on, such as phone support and online fundraising. See the Bloomerang website for more information on pricing.

Notable features:

  • Data segmentation
  • Online giving pages/forms
  • Email marketing and templates
  • Engagement scoring
  • Donor retention reporting

READ MORE

2. DonorPerfect

Donor receipt preferences in DonorPerfect (Source)
Donor receipt preferences in DonorPerfect (Source)
  • Overall score: 4.5 / 5
  • Ease of use: 4.3 / 5
  • Customer service: 4.7 / 5
  • Features: 4.3 / 5
  • Value for money: 4.5 / 5

DonorPerfect is a comprehensive CRM for nonprofits that offers expanded features in the email marketing and auction management domains. This software also includes donor database management, financial tracking and reporting, and donation processing.

DonorPerfect helps nonprofits to consistently engage constituents via their integration with Constant Contact. This email feature allows nonprofits to design, compose, and carry out email campaigns. Email efforts are integrated and tracked, creating campaign success reports and updating constituent databases. 

The platform’s high customization capabilities also allow for web page creation for a plethora of purposes, such as hosting virtual auctions where bidders are notified with real-time updates. Information on event participants is then gathered and imported into the organization’s databases, creating detailed user profiles that help charities get to know their constituents better.

DonorPerfect offers five differently priced packages, ranging from 1,000 contact records up to 75,000. Some integrations are only available with certain monthly packages; pricing information can be found on their website.

Notable features

  • Email marketing
  • Auction management
  • Access for unlimited users
  • Online form customization
  • Document and file storage
  • Custom report generation
  • Drag-and-drop interface

READ MORE

3. Eleo

Task tracking and messaging dashboard in Eleo
Task tracking and messaging dashboard in Eleo (Source)
  • Overall score: 4.8 / 5
  • Ease of use: 4.8 / 5
  • Customer service: 4.9 / 5
  • Features: 4.6 / 5
  • Value for money: 4.9 / 5

Eleo is a contact management suite that helps nonprofits organize donor and volunteer information, as well as automate and monitor their communications with them.

The granular data-storing features of their databases help nonprofits store relevant constituent details, such as their personal information, volunteer participation, and donation records. Eleo also offers detailed volunteer management functions, allowing nonprofits to capture hours worked, job assignments, and even special skills in each volunteer’s profile.  Eleo also gives charity organizations a wider overview of their constituents, allowing them to identify their strongest supporters. 

Eleo links touchpoints to users’ profiles and makes it possible to send customized thank-you notes, membership renewal reminders, and event invitations with one click. Their database is hosted via Microsoft’s cloud storage service, adding a layer of security to protect data.

Monthly packages of Eleo’s software are available at six different price points, which depend on the number of contacts to be managed. Eleo also offers year-long software grants on a case-by-case basis, and more information can be found on their website.

Notable features:

  • Customizable data capture
  • Grant module
  • Volunteer tracking
  • Standardized reports
  • Essential integration capabilities

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4. Faithlife Giving

Creation of text-to give SMS campaigns in Faithlife
Creation of text-to give SMS campaigns in Faithlife (Source)
  • Overall score: 4.8 / 5
  • Ease of use: 4.6 / 5
  • Customer service: 4.7 / 5
  • Features: 4.7 / 5
  • Value for money: 4.6 / 5

Faithlife Giving software helps churches create donor databases to track personal information and past or recurring donation data. This software offers specific support to church organizations, providing donors with church-based resources to enhance the donor-church relationship. 

With Faithlife Giving, administrators can manually create or import contact profiles; auto-generated profiles are also created to match donations logged without contact details. Donors can give in many ways with this platform, which offers text, smartphone application, website, and kiosk options for accepting donations. 

Team members can be given access to the financial features of Faithlife Giving, where users can communicate with each other virtually. Giving histories and goal objectives are paired together in the dashboard, showing current trends and helping church organizations predict future finances. 

Faithlife Giving offers a free and a paid version of their software suite, but both versions charge a percentage of each donation amount as well as a flat rate for the payment processing service. Please see their website for more information about pricing and processing fees.

Notable features:

  • Donor portal
  • Text donations
  • Kiosk donations
  • Customizable application building
  • Email and text marketing

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5. Fonzip

Creation of virtual fundraising campaigns in Fonzip
Creation of virtual fundraising campaigns in Fonzip (Source)
  • Overall score: 4.9 / 5
  • Ease of use: 4.9 / 5
  • Customer service: 4.9 / 5
  • Features: 4.9 / 5
  • Value for money: 5 / 5

Fonzip is a nonprofit software suite that focuses on helping associations with fundraising and CRM processes, while also providing nonprofit members access to some functions.

Many of Fonzip’s contact management features are automated, streamlining many operations for nonprofits. Contact entry, reminders to pay dues, member applications, recurring payments, and thank you cards can all be automatically sent at a specified time to a specified constituent. 

This software also provides many features to members of nonprofits. One example is the member portal access provided to every member in a charity’s database, where they can edit and update personal information. Fundraising campaigns can also be started by members and administrators alike and shared to social networks.

Fonzip offers a standard and a pro version of their software, the latter of which offers more customization options than the former. For more information, see their website.

Notable features

  • Live customer support
  • Available in French
  • Two-factor authentication
  • Member portal
  • APIs and wide integrations
  • Event management

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6. Funraise

Creation of fundraising web pages from templates in Funraise  
Creation of fundraising web pages from templates in Funraise (Source)
  • Overall score: 4.7 / 5
  • Ease of use: 4.5 / 5
  • Customer service: 4.9 / 5
  • Features: 4.4 / 5
  • Value for money: 4.7 / 5

Funraise is a digital fundraising suite that focuses on serving nonprofit organizations, which is why they also provide customizable donor experiences and databases. 

Lists of nonprofit supporters can be created using Funraise’s customizable contact database, allowing organizations to keep track of past donors, potential donors, and fundraisers on one platform. Donation history is integrated with this database, and administrators can automate tasks like sending virtual thank-you notes or donation requests based on past information.

Funraise also offers not-for-profit organizations the ability to customize and embed donation forms into their websites, or create them as standalone landing pages. Web pages can also be created, as well as event pages.

Funraise has two options for nonprofits to consider: a free version and an enterprise version of their software. The free version of Funraise has fewer features than the enterprise version. The enterprise version offers additional features such as events & ticketing, subscription management, and campaign web pages. Read more about Funraise’s package pricing on their website.

Notable features:

  • Task creation and assignment
  • Website builder
  • Donation budgeting
  • Customizable email marketing
  • Event management

READ MORE

7. Network for Good

Donor history details in Network for Good dashboard
Donor history in Network for Good dashboard (Source)
  • Overall score: 4.7 / 5
  • Ease of use: 4.6 / 5
  • Customer service: 4.7 / 5
  • Features: 4.5 / 5
  • Value for money: 4.6 / 5

Network for Good is a fundraising software suite that aims to help small nonprofits manage their digital fundraising efforts and constituent relationships.

Network for Good’s customizable donor database gives nonprofits a comprehensive view of individual donors while also offering built-in filters to separate constituents into groups. The contact database also allows nonprofit administrators to acknowledge donors via direct mail, email, or video —all of which can be personalized using templates to start. 

Tasks and reports can be shared amongst team members, giving stakeholders a single platform where they can see campaign progress and financial information. The option to represent complex data using colourful graphs can aid with data visualization.

Network for Good offers customized pricing plans based on the size and current technology of a nonprofit organization. For more information, please see their website.

Notable features

  • Customizable email templates
  • Real-time reporting
  • Peer-to-peer campaigns
  • Donation page builder
  • Email marketing

READ MORE

How to choose the right nonprofit CRM tool

When the time comes to choose from the best nonprofit software options for CRM, price isn’t the only thing to be considered. For nonprofits without any budget to lose on the wrong tool, it is important to consider the following.

Assess organizational needs

Get to the bottom of the features and services your nonprofit truly relies on before making a decision. Is your focus on lead generation, user reporting, or constituent engagement? While each of the best nonprofit software tools listed here have CRM capabilities, some support particular functions more than others. Research what each tool is best known for to align your organization’s needs with the right software.

Assess usability

When considering how the implementation of new software will go, there are a few questions to ask:

  • How steep is the software in question’s learning curve? 
  • Does your organization have an IT person who can introduce your team to the new software, or will everyone (even those in non-technology-oriented positions) have to teach themselves? 
  • How many users can access the software at a time, and how many are on your team? 
  • Will you be able to reach the product’s customer service options at a time / in a way convenient for your organization?

Taking advantage of trial versions can help SMEs assess the usability of a specific tool before committing to it.

Assess costs of upgrades

While it’s important to select a software based on your organization’s current needs, don’t forget to keep an eye on upgrades and their pricing. New nonprofit organizations can be expected to grow, and their software tools should be able to support their growth by expanding features at a fair cost. If a basic version is much cheaper than a more built-out version, consider the differences between the packages and estimate when or if the upgraded version would fit into a future budget.

Looking for other nonprofit CRM software? Check out our catalogue.


Methodology:

Products featured in this list had to: 

  • Have at least 20 unique reviews posted on GetApp in the last two years (February 2020 to February 2022), with a minimum rating of 4 out of 5 stars. We have selected the top seven tools with the highest overall ratings to present in this article.
  • Fit with our definition of a nonprofit CRM tool: “Nonprofit CRM tools help not-for-profit organizations monitor interactions with their constituents —enabling strategy and identifying and managing customer relationships, in person or virtually.”
  • Contain the following core features: donor management, contact management, and be made specifically for nonprofit organizations. 

The programs have been listed in alphabetical order.


This article may refer to products, programs or services that are not available in your country, or that may be restricted under the laws or regulations of your country. We suggest that you consult the software provider directly for information regarding product availability and compliance with local laws.


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About the author

Content Analyst at Capterra, dedicated to helping SMBs access the insights that elevate their organizations. B.A. in English, University of Michigan. Based in Barcelona.

Content Analyst at Capterra, dedicated to helping SMBs access the insights that elevate their organizations. B.A. in English, University of Michigan. Based in Barcelona.