About StarChapter

StarChapter is a member-friendly association software company serving association chapters across the United States and Canada. StarChapter works directly with local chapter leaders, national trade and professional associations, association management companies (AMC), and other membership-based organizations to provide them with tools for growth.

StarChapter provides local association chapters, nationals and AMCs with tools to help them grow membership, attendance, and revenues whilst simultaneously making their chapter board more productive.

We facilitate efficiency within chapter organizations by helping users to manage everything from event planning, event registration, membership and communication with members; to content, website design and eCommerce.

Newsletter content management, mass email delivery and survey management tools enable valuable communication with members, whilst email delivery tracking reports on email delivery and engagement rates.

StarChapter combines event planning and event registration software capabilities with web design features for association chapter website development. StarChapter’s comprehensive membership management software provides customized chapter website designs, designated project managers for implementation, 24/7 online technical support, and training webinars. StarChapter continually enhances and develops applications and new features to continue meeting the needs of the many chapters they support.

Pricing starting from:

US$44.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of StarChapter

Board members volunteer their time and often find themselves wasting it by doing monotonous and repetitive tasks. With StarChapter, they can spend time doing more productive tasks and helping their chapter grow by increasing meeting attendance, membership retention, and revenues.

StarChapter allows you to have member types, member groups and member categories as needed to effectively manage membership for setting meeting ticket pricing, access to areas of your website, and segmenting for emailing.

Getting membership and prospect records in and out of StarChapter is easy to do. Importing and exporting functionality is especially powerful for local chapters that need to sync their membership database with their national association.

StarChapter's reporting functionality allows you to run reports that can help keep track of your members activities.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$44.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of StarChapter: 35

  • API
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Calendar Management
  • Chapter Management
  • Committee Management
  • Contact Database
  • Content Management System (CMS) Software
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Marketing Software
  • Event Management Software
  • Financial Management Software
  • Fundraising Management
  • Jobs Board
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management Software
  • Mobile Access
  • Payment Processing Software
  • Registration Management
  • Website Management

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Reviews

Overall rating

4.3 /5
(551)
Value for Money
4.1/5
Features
3.9/5
Ease of Use
3.8/5
Customer Support Software
4.4/5

Already have StarChapter?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 551
Jennifer
Overall rating
  • Industry: Education Management
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Near Perfect

Reviewed on 1/30/2020

Pros

It is a cost-effective way to manage association information, particularly with officer transitions. It also allows for quick and easy web site updates and various notifications to different member types. It has made membership information management and document retention a breeze as well!

Cons

Meeting registration requires multiple steps, which may be a deterrent for members who don't often use a computer or need to take extra steps to pay for an event , etc.

Response from Star Chapter

Thank you for your feedback, we really appreciate it as it helps us improve our product.

Verified Reviewer
Overall rating
  • Industry: Religious Institutions
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Membership management software that covers all bases!

Reviewed on 8/13/2020

StarChapter appears to be a very professional software company that has provided a great solution...

StarChapter appears to be a very professional software company that has provided a great solution for organization membership management.

Pros

StarChapter set everything up
The training they provided was comprehensive
The support is excellent. I had a few questions and received a response back within hours or even minutes.
Once you get the hang of how it works, it is easy to make changes
The price is incredible! We are a very small non-profit with a limited budget.
Our users love the software. The admins really like the back end and the information it provides.
Our members love the website and how easy it is to renew membership, sign up for classes and events.

Cons

Reporting is a little weak:
I can find everything I need but it isn't as easy as I think it could be. (That said it could be that I haven't figured everything out yet.)
I can get a list of new members, members that have renewed, and members that have not renewed BUT it does not produce a very attractive output. This would definitely not stop me from recommending this software.

Reasons for Choosing StarChapter

Wild Apricot was getting expensive unless you used their payment processing gateway (which we did not want to do as it would cost us even more as a non-profit organization). Wild Apricot was unpleasant to use both for the member and the administrator. - hard to get reports, hard to see what was happening with member status - new and old. Everyone in my organization hated it!

Switched From

Wild Apricot

Reasons for Switching to StarChapter

Cost and functionality were the key drivers in rejecting other software options. We use PayPal as our payment processor with a non-profit rate for fees. StarChapter gives us the flexibility to continue using PayPal which saves us more than the software costs!
Marie
Overall rating
  • Industry: Accounting Software
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

I regret this purchase so far

Reviewed on 1/18/2021

I am not happy. Customer service always finds reasons why the problem is about me, instead of about...

I am not happy. Customer service always finds reasons why the problem is about me, instead of about their non-user-friendly platform.

Pros

It's attractive for the users. When you can get the features to work it has a polished looks. Content added in the admin menu is automatically added to the website.

Cons

Where do I start? I have a long list of complaints about this platform. If it were more user-friendly it would be great. Unfortunately it is not user-friendly or intuitive. I have used other systems that required much less customer service requests on my part. I would not call myself a tech expert but I do tend to navigate technology with mild to little difficulty, including editing my own website and some light coding, so I am not a complete novice. I am constantly having to go back and rewatch support videos or fiddle with the system because its just not intuitive. If and when i do figure out something that should be simple, the features are pretty nice, but the platform is so frustrating that I have not found the transition worth my while and I regret it.

Response from Star Chapter

Thank you for posting a review, we would like the opportunity to investigate your feedback further and we'll reach out to schedule some time.

Tim
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51-200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Simple, Down to Earth, Great Assistance

Reviewed on 11/26/2022

Overall, we are very satisfied.

Overall, we are very satisfied.

Pros

What I liked best was for a small non-profit association it is easy to use, and what you do not understand, the customer support is quick to get back to you. It doesn't have all the bells and whistles, but we didn't need all that, and that makes things more complicated. We like the simplicity, but for the most part it does everything we need it to do.

Cons

Membership dues renewal is not the easiest to work with, I think StarChapter was made more where the national association collects the dues rather than the local chapter. Also, templates for meetings are pre-packaged and creating new ones requires interfacing with the design team. But there are ways to work around these.

Response from Star Chapter

Thank you for taking the time to share your experience, we appreciate your feedback.

Betsy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great association management system!

Reviewed on 8/4/2020

We now have ONE platform that we use for all our needs. We have ONE list to manage with all our...

We now have ONE platform that we use for all our needs. We have ONE list to manage with all our member info. It's a turnkey system, and has made things much easier for a board that changes every two years. We're very happy with StarChapter!

Pros

This checks all the boxes for us. We needed a platform that let us send comms to our members, manage our membership list (including sending invoices for renewals and new members), manage event registrations, post news articles, allow our members (and non-members for a fee) to post job openings, and more...and this fit the bill! It was affordable, easy to use, the initial set-up was simple (StarChapter is a HUGE help and does a great deal of the work), and we've found their support team to be very responsive and helpful. We're very happy with our switch, and now all our data is managed in one place - which was the ultimate problem we set out to solve with our previous website.

Cons

There are a few little nuances we've discovered, such as not being able to use multi-byte characters (emojis, etc) in subject lines of comms and not being able to export ALL comm data (must be exported individually). I think the biggest thing that could stand to be improved is the comm data - you can get open rate, but that's pretty much it. You can't see what links are clicked on the most, or other data that other email-specific platforms offer. That said, it wasn't a deal-breaker for us.

Alternatives Considered

MemberClicks and Wild Apricot

Reasons for Choosing StarChapter

We needed an AMS platform that allowed us to house all our data in one place and had the capability to manage comms, events, etc.

Reasons for Switching to StarChapter

StarChapter had better reviews, was more affordable, had more functionality, and was easier to use.
Showing 5 reviews of 551 Read all reviews

StarChapter FAQs

Below are some frequently asked questions for StarChapter.

StarChapter offers the following pricing plans:

  • Starting from: US$44.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

StarChapter plans have a monthly fee and a one-time setup fee. To find your pricing, choose the plan with the number of members in your organization: STARTER plan: Under 50 members, $44/month, $399 one-time setup fee. ESSENTIAL plan: 51-150 members, $83/month (billed annually), $779 one-time setup fee. GROWTH plan: 151-300 members, $105/month (billed annually), $1,079 one-time setup fee. ADVANCED plan: 301-600 members, $133/month (billed annually), $1,319 one-time setup fee. PRO plan: 601-1,200 members, $165/month (billed annually), $1,559 one-time setup fee. Do you have more than 1,200 members? Talk to a StarChapter Account Executive to learn more. Get a 90-day satisfaction guarantee (excludes Starter).

StarChapter has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

StarChapter supports the following languages:

English

StarChapter supports the following devices:

StarChapter integrates with the following applications:

PayPal

StarChapter offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

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