StarChapter

4.2 (622)
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Member-Friendly Association & Membership Management Software

About StarChapter

StarChapter is a member-friendly association software company serving association chapters across the United States and Canada. StarChapter works directly with local chapter leaders, national trade and professional associations, association management companies (AMC), and other membership-based organizations to provide them with tools for growth.

StarChapter provides local association chapters, nationals and AMCs with tools to help them grow membership, attendance, and revenues whilst simultaneously making their chapter board more productive.

We facilitate efficiency within chapter organizations by helping users to manage everything from event planning, event registration, membership and communication with members; to content, website design and eCommerce.

Newsletter content management, mass email delivery and survey management tools enable valuable communication with members, whilst email delivery tracking reports on email delivery and engagement rates.

StarChapter combines event planning and event registration software capabilities with web design features for association chapter website development. StarChapter’s comprehensive membership management software provides customized chapter website designs, designated project managers for implementation, 24/7 online technical support, and training webinars. StarChapter continually enhances and develops applications and new features to continue meeting the needs of the many chapters they support.

Pricing starting from:

US$53.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of StarChapter

Board members volunteer their time and often find themselves wasting it by doing monotonous and repetitive tasks. With StarChapter, they can spend time doing more productive tasks and helping their chapter grow by increasing meeting attendance, membership retention, and revenues.

StarChapter allows you to have member types, member groups and member categories as needed to effectively manage membership for setting meeting ticket pricing, access to areas of your website, and segmenting for emailing.

Getting membership and prospect records in and out of StarChapter is easy to do. Importing and exporting functionality is especially powerful for local chapters that need to sync their membership database with their national association.

StarChapter's reporting functionality allows you to run reports that can help keep track of your members activities.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$53.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of StarChapter: 55

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Attendance Tracking Software
  • Attendee Management
  • Badge Management
  • Calendar Management
  • Chapter Management
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Email Marketing Software
  • Email Reminders
  • Email Templates
  • Event Calendar
  • Event Management Software
  • Event Scheduling
  • Event Ticketing
  • Fundraising Management
  • Job Board Software
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management Software
  • Membership Renewals
  • Mobile Access
  • Newsletter Management
  • Payment Processing Software
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Segmentation
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing Software
  • Wait List Management
  • Website Management

Alternatives

SurveyMonkey

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MemberPlanet

4.7
#2 Alternative to StarChapter
memberplanet is a home for groups of any size to communicate, process payments, and manage their members Think of it...

Moodle

4.3
#3 Alternative to StarChapter
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Microsoft 365

4.7
#4 Alternative to StarChapter
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Reviews

Overall rating

4.2 /5
(622)
Value for Money
4.1/5
Features
3.8/5
Ease of Use
3.7/5
Customer Support Software
4.3/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 622
Pearl
Pearl
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Outstanding comprehensive association management system

Reviewed on 2016-01-21

I have used Star Chapter since 2012 for multiple associations I manage. Of all the association...

I have used Star Chapter since 2012 for multiple associations I manage. Of all the association management systems currently available, I found Star Chapter to be the most comprehensive and cost effective online software on the market.

Pros

Star Chapter is user friendly for both members and administrators. Customer support is great and highly responsive to questions or problems. Training and resources for administrators and Board members are excellent. One of my groups consists of a senior chapter, a young professionals chapter and a non-profit 501(c)3 education foundation. They wanted one website for all three organizations with capability to manage each of them. The Star Chapter tech team was wonderful in working with our volunteer Board and communications committee to develop a website "skin" that would function on Star Chapter's system.

Cons

I have some Board members that find it cumbersome to RSVP for a meeting when responding to an email invitation. They would prefer a one click method to indicate if they will attend or not, rather than the multiple steps Star Chapter's system requires to login as a member and register to attend a Board or committee meeting that doesn't require a payment. I have asked Star Chapter to consider changing the system to allow for a "yes" or "no" response when members are responding to a system generated event invitation. We had this with Cvent and it worked extremely well.

Verified Reviewer
Overall rating
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Membership management software that covers all bases!

Reviewed on 2020-08-13

StarChapter appears to be a very professional software company that has provided a great solution...

StarChapter appears to be a very professional software company that has provided a great solution for organization membership management.

Pros

StarChapter set everything up
The training they provided was comprehensive
The support is excellent. I had a few questions and received a response back within hours or even minutes.
Once you get the hang of how it works, it is easy to make changes
The price is incredible! We are a very small non-profit with a limited budget.
Our users love the software. The admins really like the back end and the information it provides.
Our members love the website and how easy it is to renew membership, sign up for classes and events.

Cons

Reporting is a little weak:
I can find everything I need but it isn't as easy as I think it could be. (That said it could be that I haven't figured everything out yet.)
I can get a list of new members, members that have renewed, and members that have not renewed BUT it does not produce a very attractive output. This would definitely not stop me from recommending this software.

Reasons for Choosing StarChapter

Wild Apricot was getting expensive unless you used their payment processing gateway (which we did not want to do as it would cost us even more as a non-profit organization). Wild Apricot was unpleasant to use both for the member and the administrator. - hard to get reports, hard to see what was happening with member status - new and old. Everyone in my organization hated it!

Switched From

WildApricot

Reasons for Switching to StarChapter

Cost and functionality were the key drivers in rejecting other software options. We use PayPal as our payment processor with a non-profit rate for fees. StarChapter gives us the flexibility to continue using PayPal which saves us more than the software costs!
Heather
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Horrible customer service and glitchy system

Reviewed on 2021-10-14

Our onboarding experience was HORRIBLE! Zero support, zero expectation management, and the SC team...

Our onboarding experience was HORRIBLE! Zero support, zero expectation management, and the SC team linked our membership page TO THE WRONG WEBSITE > as in, visitors to our membership page were redirected to another chapter that is in our geographic area and is OUR COMPETITOR. When we let our customer service lead know and asked her to fix the error, she responded with a one-word answer - "done".

Pros

I thought we would like that it was an all-in-one solution, but even that isn't worth the headaches of trying to use it.

Cons

Too many pros to list here but this box is requiring more characters . . . it doesn't integrate with any other tools, the website design options are incredibly limited, outdated and stale looking. Check out their website and have a look at the one positive testimonial listed - if you visit that site, you will see they are no longer using StarChapter!

Alternatives Considered

GrowthZone

Switched From

WordPress

Reasons for Switching to StarChapter

I wish we had chosen otherwise! We will be ending our membership immediately and starting over with another solution.

Response from Star Chapter

Thank you for taking the time to share your feedback.

Robert
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

ASCM Princeton Chapter

Reviewed on 2024-04-04

All in all a decent product. Support group is good.

All in all a decent product. Support group is good.

Pros

Event management works out well. Easy to manage.

Cons

Very difficult in creating emails and web pages.

Response from Star Chapter

Thank you for taking the time to share your feedback. If you need additional training, please reach out to our team it is included in your subscription and we will schedule that for you.

Logan
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Value

Reviewed on 2023-07-18

I've worked with Star Chapter since 2010. They have been responsive, easy to work with and great to...

I've worked with Star Chapter since 2010. They have been responsive, easy to work with and great to problem solve with. I like the ease of use for my staff as well as our volunteers that want to dig in on the admin side. We have about 20 clients on the platform which allows all of our staff to work on something in StarChapter. We are able to enhance other websites based on new features we see or something a client asks for on one we can implement for others. They have been a great partner.

Pros

For an affordable price, your association can host their website and manage it easily. It has all of the features needed where you don't have to have 1000 platforms and systems to manage and keep track of logins for.

Cons

The biggest complaint I hear is that the meeting registration has one to two too many pages to click through vs. being a one page sign up. That would be a great feature to enhance.

Response from Star Chapter

Thank you for your feedback, we appreciate it as it helps us improve our offerings.

Showing 5 reviews of 622 Read all reviews

StarChapter FAQs

Below are some frequently asked questions for StarChapter.

StarChapter offers the following pricing plans:

  • Starting from: US$53.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

StarChapter plans have a monthly fee and a one-time setup fee. To find your pricing, choose the plan with the number of members in your organization: STARTER plan: Under 50 members, $44/month, $399 one-time setup fee. ESSENTIAL plan: 51-150 members, $83/month (billed annually), $779 one-time setup fee. GROWTH plan: 151-300 members, $105/month (billed annually), $1,079 one-time setup fee. ADVANCED plan: 301-600 members, $133/month (billed annually), $1,319 one-time setup fee. PRO plan: 601-1,200 members, $165/month (billed annually), $1,559 one-time setup fee. Do you have more than 1,200 members? Talk to a StarChapter Account Executive to learn more. Get a 90-day satisfaction guarantee (excludes Starter).

StarChapter has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

StarChapter supports the following languages:

English

StarChapter supports the following devices:

We do not have any information about what integrations StarChapter has

StarChapter offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

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