About StarChapter
StarChapter is a member-friendly association software company serving association chapters across the United States and Canada. StarChapter works directly with local chapter leaders, national trade and professional associations, association management companies (AMC), and other membership-based organizations to provide them with tools for growth.
StarChapter provides local association chapters, nationals and AMCs with tools to help them grow membership, attendance, and revenues whilst simultaneously making their chapter board more productive.
We facilitate efficiency within chapter organizations by helping users to manage everything from event planning, event registration, membership and communication with members; to content, website design and eCommerce.
Newsletter content management, mass email delivery and survey management tools enable valuable communication with members, whilst email delivery tracking reports on email delivery and engagement rates.
StarChapter combines event planning and event registration software capabilities with web design features for association chapter website development. StarChapter’s comprehensive membership management software provides customized chapter website designs, designated project managers for implementation, 24/7 online technical support, and training webinars. StarChapter continually enhances and develops applications and new features to continue meeting the needs of the many chapters they support.
Pricing starting from:
US$44.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of StarChapter
Board members volunteer their time and often find themselves wasting it by doing monotonous and repetitive tasks. With StarChapter, they can spend time doing more productive tasks and helping their chapter grow by increasing meeting attendance, membership retention, and revenues.
StarChapter allows you to have member types, member groups and member categories as needed to effectively manage membership for setting meeting ticket pricing, access to areas of your website, and segmenting for emailing.
Getting membership and prospect records in and out of StarChapter is easy to do. Importing and exporting functionality is especially powerful for local chapters that need to sync their membership database with their national association.
StarChapter's reporting functionality allows you to run reports that can help keep track of your members activities.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
US$44.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of StarChapter: 35
Alternatives
Wild Apricot
MemberClicks
Constant Contact
YourMembership
Reviews
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Outstanding comprehensive association management system
Reviewed on 2016-01-21
I have used Star Chapter since 2012 for multiple associations I manage. Of all the association...
I have used Star Chapter since 2012 for multiple associations I manage. Of all the association management systems currently available, I found Star Chapter to be the most comprehensive and cost effective online software on the market.
Pros
Star Chapter is user friendly for both members and administrators. Customer support is great and highly responsive to questions or problems. Training and resources for administrators and Board members are excellent. One of my groups consists of a senior chapter, a young professionals chapter and a non-profit 501(c)3 education foundation. They wanted one website for all three organizations with capability to manage each of them. The Star Chapter tech team was wonderful in working with our volunteer Board and communications committee to develop a website "skin" that would function on Star Chapter's system.
Cons
I have some Board members that find it cumbersome to RSVP for a meeting when responding to an email invitation. They would prefer a one click method to indicate if they will attend or not, rather than the multiple steps Star Chapter's system requires to login as a member and register to attend a Board or committee meeting that doesn't require a payment. I have asked Star Chapter to consider changing the system to allow for a "yes" or "no" response when members are responding to a system generated event invitation. We had this with Cvent and it worked extremely well.
- Industry: Nonprofit Organization Management
- Company size: 51-200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Star Chapter has been very beneficial to our Association
Reviewed on 2022-07-28
On the frontside, the website is beautiful and very user friendly. It has made us stand out from...
On the frontside, the website is beautiful and very user friendly. It has made us stand out from the other chapters and looks very professional. On the backside, it was more difficult to implement than I thought - I didn't understand when I signed up how much of the site I would actually have to create myself. That being said, now that I've been using it for a few months, it's quite easy to maintain.
Pros
It streamlines a lot of the processes we were doing through multiple platforms.
Cons
The turnaround time for support. When I'm stumped, I have to fill out a support ticket and it often takes 48 hours to hear back via email. It often isn't what I was asking and then it takes another 48 hours for the correct response. The functionality is usually there but sometimes difficult to find. It would be amazing to actually be able to speak with someone or at the very least, online tech support.
Alternatives Considered
Wild ApricotReasons for Choosing StarChapter
Primarily to have a member management system (we were using an excel spreadsheet). All of the other functionality was an unexpected surprise.Reasons for Switching to StarChapter
I liked the look of the websites better and it sounded like with Wild Apricot, I would have to completely design the website myself. I couldn't have done it without the Star Chapter design team.Response from Star Chapter
Thank you for your feedback, we really appreciate it as it helps us improve our product.
- Industry: Chemicals
- Company size: 501-1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Society membership management
Reviewed on 2022-07-27
Have had a number of issues, looking at changing to something else that is more user friendly.
Have had a number of issues, looking at changing to something else that is more user friendly.
Pros
multi user capable. Everything handled in "one place"
Cons
difficult to maintain web pages. have to edit multiple places to update a page. Switched from accepting PayPal to their own credit card processing application. Does not accept any "foreign" card (any card from outside the US, this mean even Canada. We have a number of Canadian based members who can't be processed. Fees are high than PayPal. Can not accept (swipe or chip) cards onsite, have to manually key them in.
Alternatives Considered
Constant ContactReasons for Choosing StarChapter
Was told it could do a lot of things that we later found out were not possible, at least not without major changes to our society operations and proceduresSwitched From
Constant ContactReasons for Switching to StarChapter
was sold a lot of hype.Response from Star Chapter
Thank you for taking the time to share your feedback.
- Industry: Nonprofit Organization Management
- Company size: 201-500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great solution for volunteer organization.
Reviewed on 2022-08-09
Our chapter is very pleased with the migration to Star Chapter. Event management, Communication,...
Our chapter is very pleased with the migration to Star Chapter. Event management, Communication, and members management features changed our chapter leadership engagement in website content and processing.
Pros
Event management is a game changer for our chapter. It is clear StarChapter put a lot of thought into managing events from registration, order processing, reporting and payment processing.
Cons
With the success of using Star Chapter for our events we are finding areas where different events have a few customization needs such as, different distribution list for invoices and receipts, refund policy, member/non-member registration, and registration wizard instructions.
Response from Star Chapter
Thank you for taking the time to share your experience, we really appreciate your feedback.
- Industry: Education Management
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Easy to Use
Reviewed on 2020-01-31
Pros
Easy to use, works well with payment processers, integrates well with APICS Corporate to pull in member information in a timely manner
Cons
The Lite version has limited functionality. Help documents do not apply as they are written for other non-Lite versions. Spend way too much time trying to find some parts for updating the site.
Response from Star Chapter
Thank you for your feedback. We are always expanding our Knowledgebase. If you have any suggestions, we'd love to get your input. Please enter a support ticket so our team can work on it.
StarChapter FAQs
Below are some frequently asked questions for StarChapter.Q. What type of pricing plans does StarChapter offer?
StarChapter offers the following pricing plans:
- Starting from: US$44.00/month
- Pricing model: Subscription
- Free Trial: Not Available
StarChapter plans have a monthly fee and a one-time setup fee. To find your pricing, choose the plan with the number of members in your organization: STARTER plan: Under 50 members, $44/month, $399 one-time setup fee. ESSENTIAL plan: 51-150 members, $83/month (billed annually), $779 one-time setup fee. GROWTH plan: 151-300 members, $105/month (billed annually), $1,079 one-time setup fee. ADVANCED plan: 301-600 members, $133/month (billed annually), $1,319 one-time setup fee. PRO plan: 601-1,200 members, $165/month (billed annually), $1,559 one-time setup fee. Do you have more than 1,200 members? Talk to a StarChapter Account Executive to learn more. Get a 90-day satisfaction guarantee (excludes Starter).
Q. Who are the typical users of StarChapter?
StarChapter has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does StarChapter support?
StarChapter supports the following languages:
English
Q. Does StarChapter support mobile devices?
StarChapter supports the following devices:
Q. What other apps does StarChapter integrate with?
StarChapter integrates with the following applications:
PayPal
Q. What level of support does StarChapter offer?
StarChapter offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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