About StarChapter
StarChapter is a member-friendly association software company serving association chapters across the United States and Canada. StarChapter works directly with local chapter leaders, national trade and professional associations, association management companies (AMC), and other membership-based organizations to provide them with tools for growth.
StarChapter provides local association chapters, nationals and AMCs with tools to help them grow membership, attendance, and revenues whilst simultaneously making their chapter board more productive.
We facilitate efficiency within chapter organizations by helping users to manage everything from event planning, event registration, membership and communication with members; to content, website design and eCommerce.
Newsletter content management, mass email delivery and survey management tools enable valuable communication with members, whilst email delivery tracking reports on email delivery and engagement rates.
StarChapter combines event planning and event registration software capabilities with web design features for association chapter website development. StarChapter’s comprehensive membership management software provides customized chapter website designs, designated project managers for implementation, 24/7 online technical support, and training webinars. StarChapter continually enhances and develops applications and new features to continue meeting the needs of the many chapters they support.
Pricing starting from:
US$44.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of StarChapter
Board members volunteer their time and often find themselves wasting it by doing monotonous and repetitive tasks. With StarChapter, they can spend time doing more productive tasks and helping their chapter grow by increasing meeting attendance, membership retention, and revenues.
StarChapter allows you to have member types, member groups and member categories as needed to effectively manage membership for setting meeting ticket pricing, access to areas of your website, and segmenting for emailing.
Getting membership and prospect records in and out of StarChapter is easy to do. Importing and exporting functionality is especially powerful for local chapters that need to sync their membership database with their national association.
StarChapter's reporting functionality allows you to run reports that can help keep track of your members activities.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
US$44.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of StarChapter: 44
Alternatives
SurveyMonkey
MemberPlanet
Moodle
Microsoft 365
Reviews
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Outstanding comprehensive association management system
Reviewed on 2016-01-21
I have used Star Chapter since 2012 for multiple associations I manage. Of all the association...
I have used Star Chapter since 2012 for multiple associations I manage. Of all the association management systems currently available, I found Star Chapter to be the most comprehensive and cost effective online software on the market.
Pros
Star Chapter is user friendly for both members and administrators. Customer support is great and highly responsive to questions or problems. Training and resources for administrators and Board members are excellent. One of my groups consists of a senior chapter, a young professionals chapter and a non-profit 501(c)3 education foundation. They wanted one website for all three organizations with capability to manage each of them. The Star Chapter tech team was wonderful in working with our volunteer Board and communications committee to develop a website "skin" that would function on Star Chapter's system.
Cons
I have some Board members that find it cumbersome to RSVP for a meeting when responding to an email invitation. They would prefer a one click method to indicate if they will attend or not, rather than the multiple steps Star Chapter's system requires to login as a member and register to attend a Board or committee meeting that doesn't require a payment. I have asked Star Chapter to consider changing the system to allow for a "yes" or "no" response when members are responding to a system generated event invitation. We had this with Cvent and it worked extremely well.
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Membership management software that covers all bases!
Reviewed on 2020-08-13
StarChapter appears to be a very professional software company that has provided a great solution...
StarChapter appears to be a very professional software company that has provided a great solution for organization membership management.
Pros
StarChapter set everything up
The training they provided was comprehensive
The support is excellent. I had a few questions and received a response back within hours or even minutes.
Once you get the hang of how it works, it is easy to make changes
The price is incredible! We are a very small non-profit with a limited budget.
Our users love the software. The admins really like the back end and the information it provides.
Our members love the website and how easy it is to renew membership, sign up for classes and events.
Cons
Reporting is a little weak:
I can find everything I need but it isn't as easy as I think it could be. (That said it could be that I haven't figured everything out yet.)
I can get a list of new members, members that have renewed, and members that have not renewed BUT it does not produce a very attractive output. This would definitely not stop me from recommending this software.
Reasons for Choosing StarChapter
Wild Apricot was getting expensive unless you used their payment processing gateway (which we did not want to do as it would cost us even more as a non-profit organization). Wild Apricot was unpleasant to use both for the member and the administrator. - hard to get reports, hard to see what was happening with member status - new and old. Everyone in my organization hated it!Switched From
Wild ApricotReasons for Switching to StarChapter
Cost and functionality were the key drivers in rejecting other software options. We use PayPal as our payment processor with a non-profit rate for fees. StarChapter gives us the flexibility to continue using PayPal which saves us more than the software costs!- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Horrible customer service and glitchy system
Reviewed on 2021-10-14
Our onboarding experience was HORRIBLE! Zero support, zero expectation management, and the SC team...
Our onboarding experience was HORRIBLE! Zero support, zero expectation management, and the SC team linked our membership page TO THE WRONG WEBSITE > as in, visitors to our membership page were redirected to another chapter that is in our geographic area and is OUR COMPETITOR. When we let our customer service lead know and asked her to fix the error, she responded with a one-word answer - "done".
Pros
I thought we would like that it was an all-in-one solution, but even that isn't worth the headaches of trying to use it.
Cons
Too many pros to list here but this box is requiring more characters . . . it doesn't integrate with any other tools, the website design options are incredibly limited, outdated and stale looking. Check out their website and have a look at the one positive testimonial listed - if you visit that site, you will see they are no longer using StarChapter!
Alternatives Considered
GrowthZoneSwitched From
WordPressReasons for Switching to StarChapter
I wish we had chosen otherwise! We will be ending our membership immediately and starting over with another solution.Response from Star Chapter
Thank you for taking the time to share your feedback.
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
StarChapter Review
Reviewed on 2021-01-12
Pros
The features I like best about StarChapter are: ease of administration, swiftness of launch, good value for your money. It's great for smaller associations.
Cons
Reporting is what I like least about StarChapter. Historical information isn't easy to access.
Alternatives Considered
YourMembershipReasons for Choosing StarChapter
StarChapter was much more manageable and user friendly.Switched From
WordPressReasons for Switching to StarChapter
The cost and YourMembership, although very robust, was much more than AZ Total Rewards needed.Response from Star Chapter
Thank you for your feedback, we really appreciate it as it helps us improve our product. We are sorry to hear that you're experiencing difficulty with the reports. If you could please enter a support ticket, our team will get in touch with you to get more information.
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great value and easy to use for chapter associations
Reviewed on 2020-01-30
I've used Star Chapter now for 10 years. Over this time things have gotten much better and easier...
I've used Star Chapter now for 10 years. Over this time things have gotten much better and easier to use. It is important to small chapter associations with multiple volunteers to make something simple they can use, and then actually do use it to get things done. I am the only paid staff person for my associations so its great to have the support and help with my committees.
Pros
Its simple and has the website/database/financials/surveys/emails all in one.
Cons
The email system is not pretty and has too many templates hidden/buried to update. Make it look more like constant contact and I have no more complaints. Love it
Alternatives Considered
KommoReasons for Choosing StarChapter
MemberClicks is a great product but is way too expensive and robust for what we needed/use it for.Switched From
MemberClicksReasons for Switching to StarChapter
Larger more well known company and I already knew how to use it.Response from Star Chapter
Thank you for your feedback, we are happy to announce that an update to the email functionality and templates will be available soon.
StarChapter FAQs
Below are some frequently asked questions for StarChapter.Q. What type of pricing plans does StarChapter offer?
StarChapter offers the following pricing plans:
- Starting from: US$44.00/month
- Pricing model: Subscription
- Free Trial: Not Available
StarChapter plans have a monthly fee and a one-time setup fee. To find your pricing, choose the plan with the number of members in your organization: STARTER plan: Under 50 members, $44/month, $399 one-time setup fee. ESSENTIAL plan: 51-150 members, $83/month (billed annually), $779 one-time setup fee. GROWTH plan: 151-300 members, $105/month (billed annually), $1,079 one-time setup fee. ADVANCED plan: 301-600 members, $133/month (billed annually), $1,319 one-time setup fee. PRO plan: 601-1,200 members, $165/month (billed annually), $1,559 one-time setup fee. Do you have more than 1,200 members? Talk to a StarChapter Account Executive to learn more. Get a 90-day satisfaction guarantee (excludes Starter).
Q. Who are the typical users of StarChapter?
StarChapter has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does StarChapter support?
StarChapter supports the following languages:
English
Q. Does StarChapter support mobile devices?
StarChapter supports the following devices:
Q. What other apps does StarChapter integrate with?
We do not have any information about what integrations StarChapter has
Q. What level of support does StarChapter offer?
StarChapter offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
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