Web-Est
About Web-Est
Web-Est is a provider of online collision estimating software for the collision repair community at only $124/month. Web-Est incorporates raw, OEM data from Mitchell International and configures this data into its online platform for use by it's licensed customers.
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- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
EXCELLENT SOFTWARE
Reviewed on 2018-09-24
MAKES IT EASY TO MAKE A PROFESSIONAL ESTIMATE
MAKES IT EASY TO MAKE A PROFESSIONAL ESTIMATE
Pros
FACILITATES THE WORK OF ESTIMATING, PRICE PARTS
Cons
DOES NOT INFORMATION IN ITS DATABASE OF OLD CARS
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Has been decent over the last 8 years
Reviewed on 2018-06-19
Pros
Fairly easy to use , can write on phone , tablet , computer , customer service is good , has been good for most of the 8 years I have been using it , but
Cons
It seems that it is getting more frequent that it becomes useless for awhile , sometimes a couple days at a time costing me, when you get customers in and can not write them an estimate , they tend to go elsewhere that CAN write one , I have found out , therefore you lose money and potential customers . I do not run my business this way and as soon as my contract is up , I am done with web-est
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
this product is cheap in cost buy below average as well
Reviewed on 2016-11-18
i agree that the price of parts do not get updated correctly . i have had issues with loading...
i agree that the price of parts do not get updated correctly . i have had issues with loading county and zip codes for over a year. have also had issues with vin decoder not working due to state or county cars. i had a very heated conversation about the software being down from 8 am to now 320 pm and had to turn away customers with being able to put a estimate on the street. webest said they will not discount for the time the data base was not available. it's cheap i get that but you need to stand behind your product .
Pros
the ease of using a laptop while estimating a vehicle then printing from desk in the shop
Cons
prices are not updated many times and often are lower than dealer prices, software has had many glitches over the last 5 years
Response from Web-Est
Hi Alan
Thank you very much for taking the time to review Web-Est.
Although we have not had not had any service issue all year, regrettably we did encounter an issue with an upgrade performed on Friday 11/18, and we are deeply sorry for the events that effected your business. It was a long day for us, and we know it was a long day for you.
Your satisfaction is what every Web-Est team member works towards every day.
We understand the frustration and uncertainty you have gone through. We take full responsibility for what happened, have accessed what went wrong and have made changes to ensure it does not occur again.
Our data is provided by Mitchell International and is updated on a regular schedule as the other providers do in the industry as well.
I would love to talk to you more and learn about whatever issues you have experienced.
Please reach out to me at your earliest convenience.
Eric Seidel
Eric Seidel
President/CEO
Web-Est, LLC
(813) 854-9900
Ext. 101
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
Awesome Web Est
Reviewed on 2010-09-16
On a scale of 1 to 10 I give it a 9+.
On a scale of 1 to 10 I give it a 9+.
Pros
Fast web based prgram that delivers up to date estimating tools for my shop. Times are correct, you can easily add for clear coat and it reminds you of things like Haz Waste disposal and headlight aiming - this alone pays for itself for $99 mo,
Cons
non that I can think of....been using it for a while now.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
don't do it
Reviewed on 2019-04-29
It's an ongoing issue that never resolves itself.
It's an ongoing issue that never resolves itself.
Pros
The cost is cheap and affordable for not DRP shops. It use to be a simple software program when it was just web-est. They've now upgraded to pro-estimator and it's a nightmare and has been for the last six months.
Cons
After they updated the program to pro estimator, it's a nightmare. At least every other week you are without the program for a day. Every excuse they could give me, I've received.
Response from Web-Est
Hi Nicholas
Thank you very much for taking the time to review Web-Est.
Although we have not had not had any service issue all year, regrettably we did encounter an issue with an upgrade performed on Sunday 04/28/19, and we are deeply sorry for the events that effected your business.
We migrated to a new, faster server and there was some delay in all of the data being securely transferred.
Your satisfaction is what every Web-Est team member works towards every day.
We understand the frustration and uncertainty you have gone through. We take full responsibility for what happened, have accessed what went wrong and have made changes to ensure it does not occur again.
I would love to talk to you more and learn about whatever issues you have experienced.
Please reach out to me at your earliest convenience.
Eric Seidel
Eric Seidel
President/CEO
Web-Est FAQs
Below are some frequently asked questions for Web-Est.Q. What type of pricing plans does Web-Est offer?
Web-Est offers the following pricing plans:
- Starting from: US$147.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Web-Est?
Web-Est has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Web-Est support?
Web-Est supports the following languages:
English
Q. Does Web-Est support mobile devices?
Web-Est supports the following devices:
Q. What other apps does Web-Est integrate with?
We do not have any information about what integrations Web-Est has
Q. What level of support does Web-Est offer?
Web-Est offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
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