CCC ONE

4.2 (35)
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Collision Repair Estimating and Management Software

About CCC ONE

As vehicle technology evolves, so, too, does the technology that powers the collision repair industry. For nearly 40 years, shops have relied on CCC’s software to write more actionable estimates, connect more seamlessly with insurers and other P&C vendors, and streamline complex operations. Built from the ground up using technologies like artificial intelligence, machine learning, optical character recognition (OCR), and computer vision, CCC’s all-in-one solution helps shops keep pace with customers’ evolving expectations around speed, quality, and personalized digital experiences – from the moment an accident occurs until the moment the keys are returned.

Estimates

CCC’s proprietary AI algorithms analyze driver-submitted vehicle damage photos based on tens of millions of previously written estimates and return a predicted range of repair costs to customers in seconds, empowering them to make better, more informed decisions around the repair process. Shops also benefit from this unique feature by saving time spent writing an estimate for a lead that may not convert into actual work.

Repair technicians can access the CCC ONE app on their mobile devices to generate initial estimate lines and forecasts for parts to be replaced, repaired, or removed and installed (R&I). They can also gain more visibility and insight into damage through CCC’s AI heat map technology to enable faster repair planning.

Integrated Workflow

CCC ONE’s estimating interface features an accelerated authoring flow that writes decisioning based on historic data and shop-designated rules. The estimating platform enables improved mobility and functionality, better inline editing and enhanced shopping cart capabilities to simplify parts ordering at the time of estimate.

CCC ONE’s API integrations with network providers like parts suppliers and diagnostics vendors offer even more time-saving automations to help collision repairers better address ongoing labor challenges that impact cycle times, and our customizable repair plans with personalized workflows make it easier to create, assign, and prioritize tasks.

Improved Visibility

CCC ONE helps shops keep customers informed of their vehicle’s repair progress with automated text message updates at every stage of the repair process, instead of time-consuming phone calls which can slow down repairs.

The platform also helps repair technicians stay up to date while they work on the vehicle on evolving vehicle technologies with digital connections to OEM repair procedures, and on integrations with diagnostics providers, providing a seamless transfer of scan and calibration reports to CCC ONE work files.

Intelligent Solutions

The CCC ONE Total Repair Platform is part of a broader suite of CCC solutions designed to support parts suppliers, automakers, insurers, in the moments that matter most.

Suggested Benefits (4000 characters):
• Time savings with AI-infused technology
• Business growth through digital connections to more insurance partners
• Customizable suite of services to meet shop’s specific needs
• Configurable KPI dashboards that allow shops to manage business how they wish
• Mobility from web- and app-based interfaces
• Ability to automatically update your customers via text message
• Electronic parts ordering from more than 4,000 parts suppliers
• Digital integrations that drive process efficiencies


Key benefits of CCC ONE

• Time savings with AI-infused technology
• Business growth through digital connections to more insurance partners
• Customizable suite of services to meet shop’s specific needs
• Configurable KPI dashboards that allow shops to manage business how they wish
• Mobility from web- and app-based interfaces
• Ability to automatically update your customers via text message
• Electronic parts ordering from more than 4,000 parts suppliers
• Digital integrations that drive process efficiencies


Images

CCC ONE Software - CCC ONE Estimate
CCC ONE Software - CCC ONE Diagnostics Pop up
CCC ONE Software - CCC ONE Mobile - Checklists
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CCC ONE video
CCC ONE Software - CCC ONE Estimate
CCC ONE Software - CCC ONE Diagnostics Pop up
CCC ONE Software - CCC ONE Mobile - Checklists

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Reviews

Overall rating

4.2 /5
(35)
Value for Money
3.9/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support Software
4.0/5

Already have CCC ONE?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 35
Rob
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

CCC ONE and the IA connection

Reviewed on 2019-05-14

My overall experience has been both pleasant and positive! As I mentioned earlier, this program is...

My overall experience has been both pleasant and positive! As I mentioned earlier, this program is the more widely used program in the collision industry. It has helped facilitate my marketing efforts solely because of this factor. It has also saved me a ton of time in pure estimate matching alone! I immediately experienced an increase in claims volume once I incorporated CCC ONE into the daily routine. I definitely encourage anybody that is on the fence about obtaining this software to go for it!

Pros

I first learned and used CCC ONE when I began working in the collision industry as a rookie estimator over 10years ago. It was easy to learn and use then and the trend continues! I left the body shop scene and became an IA a few years later. After struggling with alternative software I made the switch to CCC ONE and I have to admit that it is the most widely used and most common software in this industry. This is my absolute favorite part of the software! I deal with a lot of estimate matching and having this software has saved me countless labor hours that do not generate income. I also like the real-time updates that keep my figures current. Lastly, the assistance I get from tech support is top notch. Keep up the good work CCC ONE!

Cons

There aren't many things to say here but I do have one or two complaints. I have and pay for the RPS option which is to populate recycled parts for the vehicle I am writing. More than half of the time it does not populate any recycled parts for units I am writing even though they are common units, and common parts. This feature, when available, saves me a lot of time! At times, it will do an RPS search for items that do not qualify, such as a quarter panel clear protector which is a one-time use part (adhesive). Lastly, the program does a lot of 'thinking' when switching between screens and such. This however, may be related to my CPU and not the software specifically.

Megan
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

CCC review

Reviewed on 2023-09-08

CCC ONE is listening to their customers and seem to be developing and improving products.

CCC ONE is listening to their customers and seem to be developing and improving products.

Pros

Integrates easily with Quickbooks and other third party providers. There are many reports available to assist in better business practices.

Cons

Production schedule needs to improvement to assist high production facilities.Does not have a line item mapping feature that captures select words and codes appropriately, wording has to match 100%, which allows for a lot of human error.

Alternatives Considered

Mitchell RepairCenter

Switched From

Tracker

Reasons for Switching to CCC ONE

CCC ONE has more partners.
Alex
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Honesty is the best policy.

Reviewed on 2022-04-15

It is a requirement by many DRP's, which is why we have the software.

It is a requirement by many DRP's, which is why we have the software.

Pros

Building an estimate is overall straight forward.

Cons

Often find that newer vehicles (Current year or following) are not recognized in the system.
Ease of locating additional operations is non-existent.
When diagrams are shown, they should be interactive (Ex: clicking on a part diagram, should expand that part/make it larger and give the parts description and/or part number).

Alternatives Considered

Mitchell RepairCenter

Reasons for Switching to CCC ONE

Requirement by DRP's
Arthur
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

CCC without [sensitive content hidden] is not CCC

Reviewed on 2023-07-26

Pros

[sensitive content hidden] has been able to help the team here @ A & E Auto Body Inc use CCC to its full potential. From accounting, to estimating, parts management, production; we would be lost without CCC.

Cons

Not much do dislike besides deleting lines simultaneously.

Jeff
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Top system on the market

Reviewed on 2023-08-16

Pros

Ease of use is high especially when training new team mates. Access to most information needed

Cons

Need to make reports more adaptable. Cannot customize enough.

Alternatives Considered

Mitchell RepairCenter

Reasons for Switching to CCC ONE

Ease of use
Showing 5 reviews of 35 Read all reviews

CCC ONE FAQs

Below are some frequently asked questions for CCC ONE.

CCC ONE offers the following pricing plans:

  • Free Trial: Not Available

CCC ONE has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

CCC ONE supports the following languages:

English

CCC ONE supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations CCC ONE has

CCC ONE offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support

Related categories

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