CCC ONE

Collision Repair Estimating and Management Software

About CCC ONE

As vehicle technology evolves, so, too, does the technology that powers the collision repair industry. For nearly 40 years, shops have relied on CCC’s software to write more actionable estimates, connect more seamlessly with insurers and other P&C vendors, and streamline complex operations. Built from the ground up using technologies like artificial intelligence, machine learning, optical character recognition (OCR), and computer vision, CCC’s all-in-one solution helps shops keep pace with customers’ evolving expectations around speed, quality, and personalized digital experiences – from the moment an accident occurs until the moment the keys are returned.

Estimates

CCC’s proprietary AI algorithms analyze driver-submitted vehicle damage photos based on tens of millions of previously written estimates and return a predicted range of repair costs to customers in seconds, empowering them to make better, more informed decisions around the repair process. Shops also benefit from this unique feature by saving time spent writing an estimate for a lead that may not convert into actual work.

Repair technicians can access the CCC ONE app on their mobile devices to generate initial estimate lines and forecasts for parts to be replaced, repaired, or removed and installed (R&I). They can also gain more visibility and insight into damage through CCC’s AI heat map technology to enable faster repair planning.

Integrated Workflow

CCC ONE’s estimating interface features an accelerated authoring flow that writes decisioning based on historic data and shop-designated rules. The estimating platform enables improved mobility and functionality, better inline editing and enhanced shopping cart capabilities to simplify parts ordering at the time of estimate.

CCC ONE’s API integrations with network providers like parts suppliers and diagnostics vendors offer even more time-saving automations to help collision repairers better address ongoing labor challenges that impact cycle times, and our customizable repair plans with personalized workflows make it easier to create, assign, and prioritize tasks.

Improved Visibility

CCC ONE helps shops keep customers informed of their vehicle’s repair progress with automated text message updates at every stage of the repair process, instead of time-consuming phone calls which can slow down repairs.

The platform also helps repair technicians stay up to date while they work on the vehicle on evolving vehicle technologies with digital connections to OEM repair procedures, and on integrations with diagnostics providers, providing a seamless transfer of scan and calibration reports to CCC ONE work files.

Intelligent Solutions

The CCC ONE Total Repair Platform is part of a broader suite of CCC solutions designed to support parts suppliers, automakers, insurers, in the moments that matter most.

Suggested Benefits (4000 characters):
• Time savings with AI-infused technology
• Business growth through digital connections to more insurance partners
• Customizable suite of services to meet shop’s specific needs
• Configurable KPI dashboards that allow shops to manage business how they wish
• Mobility from web- and app-based interfaces
• Ability to automatically update your customers via text message
• Electronic parts ordering from more than 4,000 parts suppliers
• Digital integrations that drive process efficiencies


Key benefits of CCC ONE

• Time savings with AI-infused technology
• Business growth through digital connections to more insurance partners
• Customizable suite of services to meet shop’s specific needs
• Configurable KPI dashboards that allow shops to manage business how they wish
• Mobility from web- and app-based interfaces
• Ability to automatically update your customers via text message
• Electronic parts ordering from more than 4,000 parts suppliers
• Digital integrations that drive process efficiencies


Images

CCC ONE Software - CCC ONE Estimate
CCC ONE Software - CCC ONE Diagnostics Pop up
CCC ONE Software - CCC ONE Mobile - Checklists
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CCC ONE video
CCC ONE Software - CCC ONE Estimate
CCC ONE Software - CCC ONE Diagnostics Pop up
CCC ONE Software - CCC ONE Mobile - Checklists

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4.2 (34)
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US$179.00
year

Pricing Options

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Free trial
Free version
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Ease of Use

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Value for Money

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Reviews

Overall rating

4.2 /5
(34)
Value for Money
3.9/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support Software
3.9/5

Already have CCC ONE?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 34
Tracy
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Largest Market Share

Reviewed on 2023-08-10

Pros

CCC ONE estimating and management system are the most highly used in the collision repair industry, with over 80% market share. The software is packed with features to help a collision repair shop manage everything from first customer contact throughout the repair process.

Cons

While there is always room for improvement, CCC does a great job continually updating its software and listening to the voice of the customer to make it better and better.

Megan
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

CCC review

Reviewed on 2023-09-08

CCC ONE is listening to their customers and seem to be developing and improving products.

CCC ONE is listening to their customers and seem to be developing and improving products.

Pros

Integrates easily with Quickbooks and other third party providers. There are many reports available to assist in better business practices.

Cons

Production schedule needs to improvement to assist high production facilities.Does not have a line item mapping feature that captures select words and codes appropriately, wording has to match 100%, which allows for a lot of human error.

Alternatives Considered

Mitchell RepairCenter

Switched From

Tracker

Reasons for Switching to CCC ONE

CCC ONE has more partners.
Alex
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Honesty is the best policy.

Reviewed on 2022-04-15

It is a requirement by many DRP's, which is why we have the software.

It is a requirement by many DRP's, which is why we have the software.

Pros

Building an estimate is overall straight forward.

Cons

Often find that newer vehicles (Current year or following) are not recognized in the system.
Ease of locating additional operations is non-existent.
When diagrams are shown, they should be interactive (Ex: clicking on a part diagram, should expand that part/make it larger and give the parts description and/or part number).

Alternatives Considered

Mitchell RepairCenter

Reasons for Switching to CCC ONE

Requirement by DRP's
Arthur
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

CCC without [sensitive content hidden] is not CCC

Reviewed on 2023-07-26

Pros

[sensitive content hidden] has been able to help the team here @ A & E Auto Body Inc use CCC to its full potential. From accounting, to estimating, parts management, production; we would be lost without CCC.

Cons

Not much do dislike besides deleting lines simultaneously.

Jeff
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Top system on the market

Reviewed on 2023-08-16

Pros

Ease of use is high especially when training new team mates. Access to most information needed

Cons

Need to make reports more adaptable. Cannot customize enough.

Alternatives Considered

Mitchell RepairCenter

Reasons for Switching to CCC ONE

Ease of use
Showing 5 reviews of 34 Read all reviews

CCC ONE FAQs

Below are some frequently asked questions for CCC ONE.

CCC ONE offers the following pricing plans:

  • Free Trial: Not Available

Contact CCC Information Services for pricing details.

CCC ONE has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

CCC ONE supports the following languages:

English

CCC ONE supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations CCC ONE has

CCC ONE offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support

Related categories

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