AirVote
AirVote
About AirVote
A user sees a QR smiley sticker posted on the inside of the restroom door - with a question of your choice. A straightforward question, “How clean is this restroom?” posted in a restroom seems to work best to get responses. A scan itself takes an action of voting - everything else is optional. A yellow/red QR smiley scan allows leaving internal comments with the problem details. A green smiley scan (a happy vote) also presents the user with direct links to social channels. The Company sees the responses in an online business panel as well as real-time alerts.
The service is not limited to restrooms, but can be used at any location of the customer traffic where a business wants to gather specific responses in real-time.
Key benefits of AirVote
From what we hear from the portable restroom companies who use us, AirVote gives them five key benefits:
1. Optimize maintenance routes and fix an easy problem “along the way."
2. Manage driver performance by leveraging real-time user feedback and historical trends associated with routes.
3. Upsell clients with additional units or extra required service based on customer feedback.
4. Increase the number of positive reviews on social. Happy users get a direct link to google, FB, etc., whereas critical comments stay internal to the business.
5. An occasional useless comment someone writes because they are bored, is graffiti which the maintenance team does not have to scrub off the wall.
Three benefits to any business with an on-site restroom facility:
• First, the restroom stall is a place where customers have a minute of quiet time, often with a smartphone in their hands – it’s the reality of today. This explains the high volume of responses from the restrooms.
• Second, the restroom is one place where a business has little control of the moment when it gets messy or runs out of supplies.
• Lastly, various research is loud and clear that over 90% of customers will judge a business and service quality by the conditions of the restroom.
AirVote questions are perfect to be placed in every restroom stall, on the inside of the door facing a customer when they sit down. Low setup costs make it a simple and practical solution.
Images
Not sure about AirVote?
Compare with a popular alternative
Show more details
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Filter by
Company size
Time used
11 Reviews
This service may contain translations provided by google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Show more details
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Portable Sanitation Industry
Reviewed on 2021-04-19
We have had a good experience with responsive customer service and follow through on promises/commit...
We have had a good experience with responsive customer service and follow through on promises/commitment. When we were in the decision making phase we voiced some concerns about some gaps we anticipated from users and implementation and everyone that we worked with at Airvote was really easy to work with and accommodated out requests.
Pros
By far the best thing about using airvote in our sanitary restrooms is that we get real time feedback from the user. Typically our point of contact for our customers is either a project manager or a billing agent. Neither of which actually use our product on a daily basis. Airvote allows us to be notified of unsanitary conditions in real time which makes a huge difference when it comes to keeping our units in the best possible condition.
Cons
I think it would be so beneficial for airvote to build out a platform that facilitated and automated a randomized drawing from all users that entered contact information regardless of which QR code was scanned. We are currently doing this on the backend, but if we just got an email once a month that told us "John Smith is you drawing winner this month. His contact information is ____________" that would be a great added feature.
Response from AirVote
Thanks for the review Tanis, glad to added value to J Bar in keeping you connected to your users. Appreciate your suggestion about automating the randomized drawing feature. Will certainly give it a thought and circle back.
- Industry: Utilities
- Company size: Self Employed
- Used Weekly for 1+ year
-
Review Source
Show more details
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Unrivalled
Reviewed on 2021-12-13
Unrivalled access to remote users in real time at a very low cost
Unrivalled access to remote users in real time at a very low cost
Pros
This system allows the direct user in remote locations to share feedback with the operator or provider in real time. Used in public or portable restrooms, this allows the user to share their impressions and alert the provider when remedial action is required.
Cons
There really is nothing to dislike! Air-Vote is a game changer.
- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Show more details
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Airvote
Reviewed on 2021-04-20
Pros
We used Airvote at our first event of the year for a new client and it really helped to stay ahead of service requests during the event and feedback that we can bring back to event management. It was easy to install before the event.
Cons
I think all the features are good for our business. The first scanning of all units is a alittle time consuming if you do not scan immediately in the field, but that was something we learned to do early on in installation.
Response from AirVote
Thanks for your review Roy. Exciting to see votes coming from your properties - saying thanks where it's due and good actionable comments. Appreciate your feedback about starting up, would like to learn more if we could change anything on our end to make it easier. Will connect with you offline.
- Industry: Management Consulting
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Show more details
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
easy backup answer
Reviewed on 2022-01-29
We know perfectly the feeling of the end user toward the product.
We know perfectly the feeling of the end user toward the product.
Pros
You do it yourself. No need supervision of any customer center.
Cons
The software is very simple and easy to use.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Show more details
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
J-Bar Enterprises
Reviewed on 2021-05-24
It has been a great addition to our Company.
It has been a great addition to our Company.
Pros
It allows us to get feedback from a group of consumers who did not previously have a voice, unless they did the research to find us.
Cons
There isn't anything to dislike, so far.
Response from AirVote
Appreciate your review, Mark. As always, do not hesitate to call or email if any issues or suggestions - we are a phone call away...
- 1
- 2
AirVote FAQs
Below are some frequently asked questions for AirVote.Q. What type of pricing plans does AirVote offer?
AirVote offers the following pricing plans:
- Starting from: US$30.00/year
- Pricing model: Free Version, Subscription
- Free Trial: Available
Self-service setup available. Free plan covers up to 50 responses per month. Paid plans depend on the industry and the company size: * Brick-and-mortar businesses: $30/month per business site. * Field-based businesses (portable restrooms, rental equipment, vending machines): 15c per asset per month with a $30 minimum. * Transportation/Healthcare/Education business or Event venue: $30 per business area per month. Base subscription covers unlimited customer responses, client's choice of branding, connection to social networks, training/support. Additional paid services include: * enabled QR Service Log. * integration with client's CRM or management software. * full system setup by the AirVote team. * system administration, reporting and data analytics by the AirVote team.
Q. Who are the typical users of AirVote?
AirVote has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does AirVote support?
AirVote supports the following languages:
English, French, German, Italian, Russian, Spanish, Ukrainian
Q. Does AirVote support mobile devices?
AirVote supports the following devices:
Q. What other apps does AirVote integrate with?
AirVote integrates with the following applications:
Cro Software, ServiceCore
Q. What level of support does AirVote offer?
AirVote offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for AirVote.
