ActivEngage
ActivEngage
About ActivEngage
ActiveEngage is a web-based live chat and communication solution designed to help businesses in the automotive industry optimize the customer buying journey. Features include lead generation and routing, real-time escalations, activity tracking, reporting, and analytics.
The platform offers a PreRead feature, which enables sellers to address customer queries and create responses before the final delivery of a message. Sales teams using ActiveEngage can capture and record prospect details through custom lead forms. With the messaging feature, ActiveOne, agents can chat with buyers, share media files, and provide shopping assistance through multiple channels such as SMS, pay-per-click ads, social media, Craigslist, and more.
ActivEngage supports integration with Facebook Messenger, Carfax, Lotlinx, XTime, DealerSocket, and CRM applications. Agents can use the solution to schedule appointments, capture leads, and record customer information related to last servicing date, manufacturer, model, and mileage. Besides, managers can use the solution to handle various issues such as overbooking, time conflicts, missed appointments, and bookings at non-working hours.
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- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Awesome Chat Software
Reviewed on 2017-10-05
Pros
We use Active Engage for our managed chat on our dealer websites and love them. The appointments they set close at 80%.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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- Likelihood to recommend 10.0 /10
Perfect for self managed chat
Reviewed on 2020-03-12
Pros
Easy to use software that was very easy to set up on our site.
Cons
Wish I could customize the chat pop on our site more. Maybe add some kind of offer
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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- Likelihood to recommend 9.0 /10
Dynamic Group with a great product
Reviewed on 2017-04-17
Activengage provides my company with a Live Chat option. The software is complete and easy to use....
Activengage provides my company with a Live Chat option. The software is complete and easy to use. Customer services is quick and very knowledgeable.
Pros
Ease of use and customer service
Cons
They are working on getting a high level security clearance.
ActivEngage FAQs
Below are some frequently asked questions for ActivEngage.Q. What type of pricing plans does ActivEngage offer?
ActivEngage offers the following pricing plans:
- Starting from: US$99.00
- Free Trial: Not Available
Contact ActivEngage for pricing details.
Q. Who are the typical users of ActivEngage?
ActivEngage has the following typical customers:
51–200
Q. What languages does ActivEngage support?
ActivEngage supports the following languages:
English
Q. Does ActivEngage support mobile devices?
ActivEngage supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ActivEngage integrate with?
ActivEngage integrates with the following applications:
CDK Global, Dealer.com, DealerFire, Dealertrack DMS, Lotlinx, Orbee, RouteOne, Sunbit, Volie, Xtime
Q. What level of support does ActivEngage offer?
ActivEngage offers the following support options:
Email/Help Desk, 24/7 (Live rep), Chat
Related categories
See all software categories found for ActivEngage.
Customer Engagement Software