GetApp offers free software discovery and selection resources for professionals like you. Our service is free because software vendors pay us when they generate web traffic and sales leads from GetApp users. Because we’re committed to help you find the right solution for your business needs, we list all software vendors on our website, and give them the opportunity to feature their solutions and collect user reviews. At GetApp, our comprehensive software listings, verified user reviews, software evaluation scorecards, product comparison pages and articles will empower you to make confident and well-informed purchase decisions.
Here's our list of apps for Customer Communications Management Software. Filters help you narrow down the results to find exactly what you’re looking for.
HoneyBook is a client management tool designed for small business owners and freelancers to help manage and process payments, bookings, contracts, and more and aid collaboration and communication. Start a 7 day free trial today.
Read more about HoneyBook
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.
Start with a 14-Day free trial, no credit card needed, no contracts.
Read more about LiveAgent
A customer, who is sometimes known as a client or purchaser is the one who receives goods, services, products from a seller for a monetary consideration. Every customer needs to be assigned a unique id. Customer name itself can be the id or you can set a naming series for ids to be generated.
Read more about OneHash
Turn every interaction into an opportunity to create loyal, happy customers for life. Front is a customer communication hub that brings every channel in a single platform, so teams can respond quickly and get actionable insights to improve the customer experience.
Read more about Front
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.
Read more about HelpDesk
Zoho Desk is a web-based customer communication management application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use.
Read more about Zoho Desk
Bitrix24 #1 FREE CRM, customer communication and helpdesk. Cloud, mobile, open source. Used by 5 million businesses. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place.
Read more about Bitrix24
Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any channel. Gather feedback, text customers, get reviews - all with Podium.
Read more about Podium
The ONLY customer communications app specifically DESIGNED FOR SHOPIFY (integrates with Magento & BigCommerce too). Centralize your helpdesk by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more. Cut support times by 43% with the #1-rated helpdesk on Shopify.
Read more about Gorgias
Kimoby is a leading cloud-based communication platform that offers Business Instant Messaging for improved team collaboration, exceptional customer service, and mobile payment requests. Using the data and resources that businesses already have, Kimoby makes it easy to boost engagement and sales.
Read more about Kimoby
DataOceans is a customer communications management software designed to help businesses in the telecommunications, media, healthcare, finance, and other sectors compile customer-related data to deliver personalized interactions. Administrators can gain insights into consumer behavior to launch marketing campaigns and generate revenue opportunities.
Read more about DataOceans
SigParser is an email scraping and parsing software designed to help data, marketing, and sales teams across businesses search for email signatures and calendars to retrieve information about contacts, attachments, social profiles, addresses, and more.
Read more about SigParser
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.
Read more about Infobip
Rooftop is a collaboration platform designed to help teams with email management, customer support, and task/project management. It allows users to manage incoming and outgoing messages, collaborate on emails and tasks, and keep track of team performance.
Read more about Rooftop
WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.
Read more about WhatsApp
Telegram Messenger is a cloud-based mobile and desktop messaging platform supported by native apps on most popular operating systems and devices, allowing users or user groups to connect and conduct voice calls, send messages, multimedia and files of all types across an end-to-end encrypted service
Read more about Telegram
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.
Read more about Zendesk
Step up to all-in-one sales & marketing software designed for entrepreneurs, startups and larger teams. Our platform organizes your customer information and daily work in one place so you have more time to focus on growing your business and delivering great service.
Read more about Keap
Weave is a cloud-based team communication solution designed to help healthcare, veterinary, and accounting organizations interact with customers and employees through chats, emails, and calls.
Read more about Weave
Help Scout is customer service & help desk software for companies of all sizes. Users can work seamlessly across departments, or manage several products/brands from a single account. Features include workflows, an automation based system, and collaboration tools.
Read more about Help Scout
ZoomInfo powered by DiscoverOrg is a cloud-based lead generation platform for B2B organizations. It uses buyer intent data to help sales and marketing teams prioritize prospects. Intent insights are provided for online research activities, organizational changes, funding announcements, and more.
Read more about ZoomInfo
ReminderCall.com is a cloud-based appointment reminder system designed to help small to large practices within the medical industry send automated reminders to patients through calls, emails and text messages from existing EHR, EMR and other scheduling software that the business already uses.
Read more about ReminderCall.com
Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.
Read more about Textline
CallingPost is a communication platform that helps organizations such as churches, schools, healthcare, and universities broadcast messages to individuals through phone calls, texts, and emails. Administrators can create contact groups to relay audio or text messages to multiple people at once.
Read more about CallingPost
Record, share, and track video messages to anyone, from anywhere, so you can communicate more effectively and efficiently. Get better engagement with your messaging so you can start more conversations, convert more leads, and increase your customer's success.
Read more about BombBomb
FreeAgent is a complete CRM platform with robust work management. We help teams get everything in one place, work more collaboratively to get more done, and track and improve performance. FreeAgent empowers leaders to optimize sales, marketing, customer success, project management and more.
Read more about FreeAgent CRM
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more
Read more about JivoChat
Demandforce helps businesses automate front office tasks and streamline communications with an all-in-one solution. From automated appointment reminders to robust reputation management, only Demandforce uniquely combines all the features and functionality a business needs to grow, in one place.
Read more about Demandforce
Chekkit is a text messaging platform designed to help businesses collect reviews, accept payments, communicate with customers via web chat, video calls, or other channels, and manage conversations on a unified platform. Supervisors can track competitors and Google search results.
Read more about Chekkit
OneSignal is a customer engagement platform that powers mobile push, web push, email, and in-app messages for developers and marketers. Designed to empower communication, OneSignal offers tools such as A/B testing, analytics, personalization, segmentation, and more.
Read more about OneSignal
Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.
Read more about Efficy CRM
Simplify your CRM.
All contacts, deals, your calendar, your sales pipeline analysis – all in one place.
Perfectly organized data that simplify your work and give you a thorough overview of your business.
Read more about RAYNET CRM
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.
Read more about ReviewInc
USU Knowledge Management is a knowledge management platform designed to centralize the internal knowledge of a company in a single & accessible database. It features supports AI-powered search, inter-agent chat, e-learning, social media management, feedback management, & more.
Read more about USU Knowledge Management
Vendors bid for placement within our listings. This option sorts the directory by those bids, highest to lowest. Vendors who bid for placement can be identified by the blue “Visit Website” button on their listing.
Sorts products as a function of their overall star rating, normalized for recency and volume of reviews, from highest to lowest.