Loyal Zoo

Digital loyalty card service for SME retailers and eateries

About Loyal Zoo

Loyalzoo allows small to medium sized businesses run their own loyalty program quickly and easily. The application enables businesses to set up a loyalty program to run digitally on their electronic point-of-sale terminal, with customers no longer required to keep paper or plastic loyalty cards.

Businesses can tailor-make their loyalty rewards program by choosing to run points based loyalty or a digital punch card. Up to three rewards can be created to incentivize customers to spend more and increase customer retention.

Customers can easily join loyalty programs by providing just their name and phone number/email, or by downloading the free Loyalzoo mobile app. Staff members then award points or stamps on the point-of-sale terminal, instantly updating customers points/stamps to their smart phone.

Data can be imported from other existing loyalty programs including Fivestars and AppCard. Loyalzoo is also natively integrated in the Clover point-of-sale terminal and is available on the Clover app market, as well as on Lightspeed.

Pricing starting from:

US$47.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Loyal Zoo

Key benefits of Loyal Zoo

  • Businesses who run a loyalty program on average increase their revenues by 11%, without reducing margins

  • Research shows that customers who are loyalty club members spend up to 2x more than customers who are not part of a loyalty program.

  • A Loyalzoo loyalty program can be set up in less than 3 minutes and requires no tech knowledge or experience.

  • When a customer signs up for a Loyalzoo app via Facebook, their check-in appears on their newsfeed giving valuable exposure.

  • Loyalzoo loyalty points/ stamps can be collected and redeemed across many locations - as well as online - for multi-store or eCommerce businesses.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English

    Pricing starting from:

    US$47.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Loyal Zoo

    Images

    Loyal Zoo Software - Loyalzoo's point-of-sale software runs on any electronic device and most EPOS systems, allowing staff to award customers points, stamps and rewards quickly & efficiently.
    Loyal Zoo Software - Loyalzoo can be installed on most electronic POS systems, and runs natively on Clover terminals.
    Loyal Zoo Software - Your Loyalzoo merchant dashboard is where you create and manage your loyalty program.  It also gives you access to important consumer insights and a weekly success email outlines how well your loyalty program is running.
    Loyal Zoo Software - On the dashboard check your full customer list with detailed information and trending charts. Customer data can also be imported from other loyalty services, such as Fivestars, Appcard and most proprietary card-based solutions.
    Loyal Zoo Software - Customers can join your loyalty program by giving you their mobile number or email. Alternatively they can download our free mobile app, which checks them in to your business automatically (ideal for fast paced businesses).
    Loyal Zoo Software - Put your brand into the free Loyalzoo mobile app so your customers can recognise and associate with your brand every time.
    Loyal Zoo Software - Easily send marketing messages to your customers. Set them up in your merchant dashboard, our intelligent delivery system will use SMS, email or push notifications based on each customer's preferences.
    View 8 more
    Loyal Zoo video
    Loyal Zoo Software - Loyalzoo's point-of-sale software runs on any electronic device and most EPOS systems, allowing staff to award customers points, stamps and rewards quickly & efficiently.
    Loyal Zoo Software - Loyalzoo can be installed on most electronic POS systems, and runs natively on Clover terminals.
    Loyal Zoo Software - Your Loyalzoo merchant dashboard is where you create and manage your loyalty program.  It also gives you access to important consumer insights and a weekly success email outlines how well your loyalty program is running.
    Loyal Zoo Software - On the dashboard check your full customer list with detailed information and trending charts. Customer data can also be imported from other loyalty services, such as Fivestars, Appcard and most proprietary card-based solutions.
    Loyal Zoo Software - Customers can join your loyalty program by giving you their mobile number or email. Alternatively they can download our free mobile app, which checks them in to your business automatically (ideal for fast paced businesses).
    Loyal Zoo Software - Put your brand into the free Loyalzoo mobile app so your customers can recognise and associate with your brand every time.
    Loyal Zoo Software - Easily send marketing messages to your customers. Set them up in your merchant dashboard, our intelligent delivery system will use SMS, email or push notifications based on each customer's preferences.

    Features

    Total features of Loyal Zoo: 25

    • API
    • Activity Tracking
    • Alerts/Notifications
    • CRM Software
    • Campaign Management Software
    • Communication Management
    • Customer History
    • Customer Profiles
    • Customizable Branding
    • Data Import/Export
    • Engagement Tracking
    • Incentive Management
    • Loyalty Cards
    • Loyalty Program
    • Membership Management Software
    • Mobile Alerts
    • Multi-Channel Marketing
    • Point of Sale (POS)
    • Promotions Management
    • Real Time Data
    • Real Time Notifications
    • Reporting/Analytics
    • Rewards Management
    • SMS Marketing
    • Social Promotion

    Alternatives

    FiveStars

    4.6
    #0 Alternative to Loyal Zoo
    Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back...

    Epos Now

    3.5
    #1 Alternative to Loyal Zoo
    Epos Now is a cloud-based point of sale system which enables restaurant & retail businesses to control inventory as...

    Join It

    4.7
    #2 Alternative to Loyal Zoo
    Join It is a membership management & member database platform for growing organizations, which supports critical task...

    Smile.io

    4.7
    #3 Alternative to Loyal Zoo
    Smile.io is the world’s largest loyalty platform, providing over 100,000 scaling brands with easy-to-use points,...

    Reviews

    Overall rating

    4.4 /5
    (102)
    Value for Money
    4.3/5
    Features
    4.0/5
    Ease of Use
    4.5/5
    Customer Support Software
    4.7/5

    Already have Loyal Zoo?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 102
    Dima
    Overall rating
    • Industry: Entertainment
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    We have been using it for 3 years by now and love it

    Reviewed on 4/13/2021

    The team behind Loyal Zoo is super responsive, even on weekends. Per our request, they implemented...

    The team behind Loyal Zoo is super responsive, even on weekends. Per our request, they implemented for us a tier system that fits better with our vision on loyalty system, at no additional cost. Even helped us with the customer-facing screen customization. These moments are very valuable for us. They are patient and thorough in answers, always trying to get to the bottom of the question and easy to approach.

    Pros

    We were looking for a loyalty product that would not require a customer to download an app. Everyone has hundreds of apps these days, offering another one for a rare usage goes with resistance and unnecessary steps. They still have an app available, but optional for those who want it.

    The sign-up at the front counter is instant. People can use emails or phone numbers to register. The app is fully integrated with Clover POS, and a few other POS to some extent. The customer gets a notification that points have been applied. They have a backend app just for staff to use for manual check-ins and quick adjustments. There is also an admin panel where you can see all the trends and general business settings. All three accesses (the customer-facing one, staff's access and the admin panel) can be open also in your browser, so you can literally open them on any device.

    A nice bonus that you can send scheduled promotions to the signed-up customers via the admin panel. It is easy and powerful, the email looks professional and optimized for mobiles and desktops. The clients agree to the promos during the sign-up process and can easily unsubscribe within a promo email.

    It is a fast, simple and efficient tool.

    Cons

    A few things that I wish could be changed or added to the app:

    - The app divides customers into three categories, depending on their frequency of purchases: New, Slipping away and VIP customers. You cannot control that algorithm or place a person into a category manually when just implementing the system at your business. As an owner of a business, I like to have control of all the aspects that influence the experience at my facility, with some customers you develop more special relationships that cannot be calculated by unclear algorithms. One time a person comes as a VIP and another, as New and you can't really explain why. We are currently not using this option at all.

    -The app offers your customers to sign-up for the loyalty program either by phone or email, they choose only one of them during the registration process. We could not leave the email as the only choice. I am sure it is not a big deal for the most, but in our case, we wish to eliminate phone numbers. People generally forget what they used in the first place and sometimes it creates confusion with missing points due to the multiple accounts.

    Considering the cost and the load of benefits you get with Loyal Zoo, I can't really complain about anything.

    Response from Loyalzoo

    Hi Dima, many thanks for your super nice review.
    With regards to customising the three categories, the VIP rule is fully customisable. If you're interested, please get in touch in the usual ways, and we'll sort it out for you :-)

    Cheryl
    Overall rating
    • Industry: Apparel & Fashion
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Simple to use and very effective

    Reviewed on 3/10/2022

    I have been able to issue loyalty points without the need for loyalty cards which are expensive to...

    I have been able to issue loyalty points without the need for loyalty cards which are expensive to print and annoying for customers. I have been able to easily get customers to sign up to the weekly marketing by incentivising them with loyalty points. So it's a win/ win.

    Pros

    I like the way it integrates with my current epos system so that I can issue loyalty points as people shop. I like the email marketing - just one email a week to promote may offers to loyalty customers ensures they keep returning.

    Cons

    I am frustrated that I can only send four marketing emails per month without paying more. Also, I would like to be able to attach a video/ reel to my emails rather than just flat images. Also the loyal zoo button on my epos till is slow - it takes too long to switch from the till screen to the loyal zoo screen and back again. Sometimes it gets stuck and takes forever to get back to the till screen.

    Response from Loyalzoo

    Hi Cheryl, many thanks for your very kind review. Regarding sending video reels in your promo messages, in the editing box there is a button to embed videos, as long as you host them on youtube, vimeo or other video hosting service.
    Please reach out to us via the chat bot if you need help with this :-)

    Karolina
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    Useful app but with significant limitations

    Reviewed on 7/16/2018

    Increased customer visitorship and engagement

    Increased customer visitorship and engagement

    Pros

    Handsfree Marketing feature with Deluxe (most expensive) tier allows for automatic SMS promotions. Ability to create up to 10 rewards.

    Cons

    When used with the Clover system, app frequently experiences down time and has trouble updating data in real time as customers earn points or redeem rewards. Online dashboard is frequently slow to update. Multiple inventory items cannot be assigned to a reward and automatically deducted from the cost of an order in the register checkout screen (must manually apply percentage off discounts). Unclear when SMS promotions expire. Very small character limit for reward title/description (can't elaborate on size, color, or any other product particularities).

    Response from Loyalzoo

    Hi Karolina, many thanks for the candid review.
    Rewards can be configured to inject the discount automatically into the order, there is no need to apply discounts manually. This would work much better in your case.
    Please get in touch with us and we can set it up.

    Wendy
    Overall rating
    • Industry: Tobacco
    • Company size: Self Employed
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Glad I switched

    Reviewed on 10/19/2020

    Excellent

    Excellent

    Pros

    Less expensive than other companies out there and better customer service!

    Cons

    I miss being able to write notes on customers accounts

    Response from Loyalzoo

    Hi Wendy,

    Thank you for your kind and lovely feedback.

    I just wanted to let you know that there is a comments section in each customer profile where you can write notes :) You'll be able to add notes when you register a customer or by tapping the "edit" button in their profile.

    This feature is available from the in-store software - store.loyalzoo.com

    If you need anything else, feel free to drop us an email at [email protected] or chat with us on our chat system.

    Jason
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Perfect rewards program for businesses

    Reviewed on 6/24/2019

    My previous rewards program was a ok, but kept trying to up sell me with programs and offerings...

    My previous rewards program was a ok, but kept trying to up sell me with programs and offerings that didn't work for my business customers and or cost to much. Eventually they were going to more than double the cost. I found Loyalzoo and it has been nothing but great. They were super responsive during the switch over and the system has worked seamlessly. Nothing but good words for Loyalzoo. If thinking about switching or starting a system definitely go with Loyalzoo. It will be worth it. They also offer scalable programs to serve you as you want to expand or try new things with your program. I have not gone beyond the basic package, but love it.

    Pros

    The process of switching my previous system to Loyalzoo was so so easy. They worked with me, with real people helping, to get my customers ported over. Seamless!!!
    The software was easy to put on multiple computers and the employees picked it up super quick. Nothing but good words for Loyalzoo. I am not paid to say this!!

    Cons

    Had Loyalzoo for about a year and I can't think of a problem with the software. The method of getting quick help works extremely well. I only had to use it early on, when I had a question or two.

    Response from Loyalzoo

    Jason,

    Many thanks for your super kind words!!!
    Cheers,

    Massimo

    Showing 5 reviews of 102 Read all reviews

    Loyal Zoo FAQs

    Below are some frequently asked questions for Loyal Zoo.

    Loyal Zoo offers the following pricing plans:

    • Starting from: US$47.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    $57/month per store, this includes: - 7 day free trial - stamps or points based rewards system - 2 x marketing messages a month - no contracts, cancel anytime - runs on most point-of-sale systems Annual subscription available, offering 2 months free, for $570/year. Loyalzoo is also natively available on the Clover app market and the Epos Now app store.

    Loyal Zoo has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    Loyal Zoo supports the following languages:

    English

    Loyal Zoo supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Loyal Zoo integrates with the following applications:

    Clover, Lightspeed Retail

    Loyal Zoo offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Loyal Zoo.