Loyal Zoo

Digital loyalty card service for SME retailers and eateries

About Loyal Zoo

Loyalzoo allows small to medium sized businesses run their own loyalty program quickly and easily. The application enables businesses to set up a loyalty program to run digitally on their electronic point-of-sale terminal, with customers no longer required to keep paper or plastic loyalty cards.

Businesses can tailor-make their loyalty rewards program by choosing to run points based loyalty or a digital punch card. Up to three rewards can be created to incentivize customers to spend more and increase customer retention.

Customers can easily join loyalty programs by providing just their name and phone number/email, or by downloading the free Loyalzoo mobile app. Staff members then award points or stamps on the point-of-sale terminal, instantly updating customers points/stamps to their smart phone.

Data can be imported from other existing loyalty programs including Fivestars and AppCard. Loyalzoo is also natively integrated in the Clover point-of-sale terminal and is available on the Clover app market, as well as on Lightspeed.


Key benefits of Loyal Zoo

  • Businesses who run a loyalty program on average increase their revenues by 11%, without reducing margins

  • Research shows that customers who are loyalty club members spend up to 2x more than customers who are not part of a loyalty program.

  • A Loyalzoo loyalty program can be set up in less than 3 minutes and requires no tech knowledge or experience.

  • When a customer signs up for a Loyalzoo app via Facebook, their check-in appears on their newsfeed giving valuable exposure.

  • Loyalzoo loyalty points/ stamps can be collected and redeemed across many locations - as well as online - for multi-store or eCommerce businesses.

  • Images

    Loyal Zoo Software - Loyalzoo's point-of-sale software runs on any electronic device and most EPOS systems, allowing staff to award customers points, stamps and rewards quickly & efficiently.
    Loyal Zoo Software - Loyalzoo can be installed on most electronic POS systems, and runs natively on Clover terminals.
    Loyal Zoo Software - Your Loyalzoo merchant dashboard is where you create and manage your loyalty program.  It also gives you access to important consumer insights and a weekly success email outlines how well your loyalty program is running.
    Loyal Zoo Software - On the dashboard check your full customer list with detailed information and trending charts. Customer data can also be imported from other loyalty services, such as Fivestars, Appcard and most proprietary card-based solutions.
    Loyal Zoo Software - Customers can join your loyalty program by giving you their mobile number or email. Alternatively they can download our free mobile app, which checks them in to your business automatically (ideal for fast paced businesses).
    Loyal Zoo Software - Put your brand into the free Loyalzoo mobile app so your customers can recognise and associate with your brand every time.
    Loyal Zoo Software - Easily send marketing messages to your customers. Set them up in your merchant dashboard, our intelligent delivery system will use SMS, email or push notifications based on each customer's preferences.
    View 8 more
    Loyal Zoo video
    Loyal Zoo Software - Loyalzoo's point-of-sale software runs on any electronic device and most EPOS systems, allowing staff to award customers points, stamps and rewards quickly & efficiently.
    Loyal Zoo Software - Loyalzoo can be installed on most electronic POS systems, and runs natively on Clover terminals.
    Loyal Zoo Software - Your Loyalzoo merchant dashboard is where you create and manage your loyalty program.  It also gives you access to important consumer insights and a weekly success email outlines how well your loyalty program is running.
    Loyal Zoo Software - On the dashboard check your full customer list with detailed information and trending charts. Customer data can also be imported from other loyalty services, such as Fivestars, Appcard and most proprietary card-based solutions.
    Loyal Zoo Software - Customers can join your loyalty program by giving you their mobile number or email. Alternatively they can download our free mobile app, which checks them in to your business automatically (ideal for fast paced businesses).
    Loyal Zoo Software - Put your brand into the free Loyalzoo mobile app so your customers can recognise and associate with your brand every time.
    Loyal Zoo Software - Easily send marketing messages to your customers. Set them up in your merchant dashboard, our intelligent delivery system will use SMS, email or push notifications based on each customer's preferences.

    Not sure about Loyal Zoo? Compare with a popular alternative

    Loyal Zoo

    4.4 (106)
    VS.
    Most reviewed

    Starting Price

    US$47.00
    month
    US$349.00
    one-time

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    27
    106

    Integrations

    2
    26

    Ease of Use

    4.5 (106)
    3.3 (375)

    Value for Money

    4.3 (106)
    3.0 (375)

    Customer Service

    4.6 (106)
    3.0 (375)
    Green rating bars show the winning product based on the average rating and number of reviews.

    Alternatives

    Epos Now

    3.2
    #1 Alternative to Loyal Zoo
    Epos Now is a leading global cloud-based point-of-sale and payment system that specializes in helping US retail and...

    Smile.io

    4.6
    #2 Alternative to Loyal Zoo
    Smile.io is the world’s largest loyalty platform, providing over 100,000 scaling brands with easy-to-use points,...

    Square Point of Sale

    4.6
    #3 Alternative to Loyal Zoo
    Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital...

    Join It

    4.7
    #4 Alternative to Loyal Zoo
    Join It is a membership management & member database platform for growing organizations, which supports critical task...

    Reviews

    Overall rating

    4.4 /5
    (106)
    Value for Money
    4.3/5
    Features
    4.0/5
    Ease of Use
    4.5/5
    Customer Support Software
    4.6/5

    Already have Loyal Zoo?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 106
    Jason
    Overall rating
    • Industry: Retail
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Perfect rewards program for businesses

    Reviewed on 2019-06-24

    My previous rewards program was a ok, but kept trying to up sell me with programs and offerings...

    My previous rewards program was a ok, but kept trying to up sell me with programs and offerings that didn't work for my business customers and or cost to much. Eventually they were going to more than double the cost. I found Loyalzoo and it has been nothing but great. They were super responsive during the switch over and the system has worked seamlessly. Nothing but good words for Loyalzoo. If thinking about switching or starting a system definitely go with Loyalzoo. It will be worth it. They also offer scalable programs to serve you as you want to expand or try new things with your program. I have not gone beyond the basic package, but love it.

    Pros

    The process of switching my previous system to Loyalzoo was so so easy. They worked with me, with real people helping, to get my customers ported over. Seamless!!!
    The software was easy to put on multiple computers and the employees picked it up super quick. Nothing but good words for Loyalzoo. I am not paid to say this!!

    Cons

    Had Loyalzoo for about a year and I can't think of a problem with the software. The method of getting quick help works extremely well. I only had to use it early on, when I had a question or two.

    Response from Loyalzoo

    Jason,

    Many thanks for your super kind words!!!
    Cheers,

    Massimo

    Madison
    Overall rating
    • Industry: Consumer Services
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    We use Loyalzoo to give our customers rewards and send push notifications.

    Reviewed on 2018-07-13

    Customer information and tracking of stats.

    Customer information and tracking of stats.

    Pros

    That it just needs a name and phone number. Our customers love that they do not have to give a ton of information to sign up.

    Cons

    It can be glitchy at times. When trying to merge or delete customers it doesn't always work. It also has problems with adding points in at times. I don't like the animal cartoons instead of pictures now either.

    Response from Loyalzoo

    Hey Madison, thanks for the feedback! We are currently working on a better merge/delete function which will be available in the dashboard area soon, so we'll let you know once it's released :)

    Customer profile pictures are still available as long as the customer checks-in using their Facebook profile. We implemented the animals to help you further identify your customers who didn't check-in with that facility. If you need any assistance with the above or to provide any further feedback feel free to reach us on [email protected]

    Karolina
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    Useful app but with significant limitations

    Reviewed on 2018-07-16

    Increased customer visitorship and engagement

    Increased customer visitorship and engagement

    Pros

    Handsfree Marketing feature with Deluxe (most expensive) tier allows for automatic SMS promotions. Ability to create up to 10 rewards.

    Cons

    When used with the Clover system, app frequently experiences down time and has trouble updating data in real time as customers earn points or redeem rewards. Online dashboard is frequently slow to update. Multiple inventory items cannot be assigned to a reward and automatically deducted from the cost of an order in the register checkout screen (must manually apply percentage off discounts). Unclear when SMS promotions expire. Very small character limit for reward title/description (can't elaborate on size, color, or any other product particularities).

    Response from Loyalzoo

    Hi Karolina, many thanks for the candid review.
    Rewards can be configured to inject the discount automatically into the order, there is no need to apply discounts manually. This would work much better in your case.
    Please get in touch with us and we can set it up.

    Shannon
    Overall rating
    • Industry: Retail
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Seamless with Clover

    Reviewed on 2021-03-19

    Excellent! Very pleased!

    Excellent! Very pleased!

    Pros

    I love that this program integrates seamlessly with my POS system and it's very simple and easy to use. Installing it was a breeze! It's very easy to set-up a basic loyalty program, and I like the double points feature when I'm having special promotions in the store. I've been using it for almost 2 years and have been very pleased.

    Cons

    I've had a few minor instances in which the software wasn't working, but it worked itself out after a few hours and was up and running again.

    Response from Loyalzoo

    Hi Shannon,

    Thank you so much for your feedback. We really appreciate it! Unfortunately, when you experienced things not working it was when your Clover POS was down and not passing us any of your customer orders and their data, so we could not give loyalty points automatically.

    I find this happens on the odd occasion with Clover but when it does our software goes back to any of those missed orders at the time and gives points when Clover are back up and running.

    Glad you're loving everything else : )

    Lidia
    Overall rating
    • Industry: Retail
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Very easy to use & atractive loyalty scheme

    Reviewed on 2022-03-16

    It has been really good to engage with new customers and regular ones, without complications on...

    It has been really good to engage with new customers and regular ones, without complications on setting it up. It has been really helpful to be able to have a clear picture of people coming back.

    Pros

    Very easy to set up and use. The team behind Loyalzoo have been amazing help and quick to solve any enquiries. Very straight forward for customers and for us as a business to create rewards & implement them straight away, encouraging people to come back.

    Cons

    It is really good overall. Maybe just a bit more of functionality on data export and member management, specially with our integration with our till system & online sales so that the campaings can be sent separately but from the same back end - flexibility on audience targeting functionality I would say is something that would be interesting to add when creating a campaign.

    Showing 5 reviews of 106 Read all reviews

    Loyal Zoo FAQs

    Below are some frequently asked questions for Loyal Zoo.

    Loyal Zoo offers the following pricing plans:

    • Starting from: US$47.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    $57/month per store, this includes: - 7 day free trial - stamps or points based rewards system - 2 x marketing messages a month - no contracts, cancel anytime - runs on most point-of-sale systems Annual subscription available, offering 2 months free, for $570/year. Loyalzoo is also natively available on the Clover app market and the Epos Now app store.

    Loyal Zoo has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500

    Loyal Zoo supports the following languages:

    English

    Loyal Zoo supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Loyal Zoo integrates with the following applications:

    Clover, Lightspeed Retail

    Loyal Zoo offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Loyal Zoo.