About Kangaroo

Kangaroo is an all-in-one loyalty rewards marketing program that is perfect for any business looking to attract, retain and engage customers to accelerate sales.

Advertising Brings in a Sale, Loyalty Creates a Customer. Kangaroo turns 1st-time buyers into frequent buyers.

Acquisitions / Referrals
?? Attract new customers and differentiate your business with a custom branded rewards program that promotes a value-added experience.

Customer Loyalty & Retention
?? Keep customers engaged and motivated by sending personalized rewards, promotions, and experiences by email, text, and push notification.

Customer Experience
?? Connect with customers and provide a seamless omnichannel brand experience in-store, online, and on your own custom app.

Marketing & Automations
?? Grow sales quickly with data-driven targeted marketing and campaign optimization to increase average order values (AOV), visit frequency, and customer lifetime value (CLV).

How it Works:

Kangaroo's loyalty rewards program is an omnichannel solution that can integrate with existing POS systems, eCommerce platforms, mobile app, and/or operates alone as a tablet solution; providing a seamless customer loyalty experience for members and administrators alike. It also works for multiple location brands across platforms.

Getting Started:

Getting started with your loyalty program is a turn-key experience. Our team prepares your account and connects all the integrations for you. All you need to do is let us know how you would like to reward your members and for which actions.

Loyalty Rewards Features:

Branding:
Kangaroo's loyalty rewards program is white-label, with your business colors, logo, graphics, and images.

Acquisition Features: Get new customers fast!

Digital Referral Program: Easily grow your customer base with a digital referral program. Customers can send referrals with a reward, discount, or special offer to friends and family to motivate them to shop at your store. Referrals can be sent via email, SMS text, and/or social media.

Contests: Attract new customers with contests! Contests can be automated to enter new loyalty members, members who sent referrals, members who made specific purchases in a time period, and more!

Games: Available on the tablet only, customers can "Spin to Win" prizes and discounts.

Reviews: Build social trust and gain new shoppers with product reviews. Reward members for reviewing your products.

Retention Features:
Keep your customers coming back, more often!

Point Rewards: Points to Dollar ratio, point multipliers, a la carte rewards (product specific rewards), action point rewards and, tier rewards.

Promotions: Offers, Coupons, Discounts, gift with purchase, BOGO sales, partner rewards, and eGift Cards.

Marketing Features:

Email: Save time and money with Kangaroo's built-in email marketing engine. Create beautiful emails within Kangaroo.

SMS Text: Send promotional marketing including graphics with SMS text. Never miss out on an opportunity to connect with your customers.

Push notifications: No matter which loyalty license you choose, Kangaroo's service includes an app. This means you can send out push notifications for free!

Automation: Create email, SMS Text, PUsh notification automations based on our deep level targeting and segmentation to welcome new members, send birthday rewards, promotional alerts, holiday campaigns, and more!

Free App: Yes, that's right. The Kangaroo Rewards members app is included for free with all loyalty licenses. Customers can download the app and view all of their loyalty rewards memberships in one place (must be powered by Kangaroo). Your brand will be featured and customers can easily: Browse your offers, receive push notifications, send referrals, purchase and send eGift cards, shop your website, write reviews, and see your contact info.

White-label App: Get your own app with your brand front & center. Feature products, marketing campaigns, offers, rewards, and more!

Pricing starting from:

US$59.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Kangaroo

  • Kangaroo helps foster customer engagement for increased retention and revenue for businesses using a built-in auto-marketing engine.

  • In addition to loyalty marketing, Kangaroo offers digital gift cards, à la carte rewards, draws, points swap, points transfer, and white label or brand-able solutions.

  • Kangaroo helps businesses target customers with relevant offers and grow sales via SMS, email, and push campaigns.

  • Through social media integration, organizations can share offers and promotions on their social media pages.

  • The platform offers a POS agnostic component compatible with most third-party systems.

  • Tablet is perfect for brick and mortar stores, pop-up stores, and trade show events. Bring your loyalty program anywhere you go to grow your database, engage clients with games, encourage sign-ups. get referrals or get customer feedback.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Brazil, Canada, United Kingdom, Mexico , Netherlands, United States

    Supported Languages

    Arabic, Dutch, English, French, Portuguese , Spanish

    Pricing starting from:

    US$59.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Kangaroo Software - Multi-Channel Loyalty Rewards includes eCommerce, POS integrations, Stand-alone tablet and mobile app.
    Kangaroo Software - ECommerce loyalty rewards with customizable widget.
    Kangaroo Software - White-label Mobile App. Customers can shop your brand, browse offers, claim rewards, track progress, write reviews and more!
    Kangaroo Software - Digital Referral Program. Customers can refer friends via the eCommerce widget, mobile app, social media, stand alone tablet and SMS text.
    Kangaroo Software - Loyalty Rewards App for tablet. Perfect for non-integrated systems and/or kiosk mode for sign-ups, customer satisfaction surveys, referrals and more!
    Kangaroo Software - Free Kangaroo Rewards Members App. Included with all loyalty licenses. Gain a brand property for members to keep all of their loyalty memberships in one place. Members can browse offers, claim rewards, send eGift cards, referrals and more!
    Kangaroo Software - Customer Experience Kiosk: Measure customer satisfaction with the smiley face survey. Learn in real-time what's working and what's not. Find out which day-parts are underperforming and more!
    View 14 more
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    Kangaroo video
    Kangaroo Software - Multi-Channel Loyalty Rewards includes eCommerce, POS integrations, Stand-alone tablet and mobile app.
    Kangaroo Software - ECommerce loyalty rewards with customizable widget.
    Kangaroo Software - White-label Mobile App. Customers can shop your brand, browse offers, claim rewards, track progress, write reviews and more!
    Kangaroo Software - Digital Referral Program. Customers can refer friends via the eCommerce widget, mobile app, social media, stand alone tablet and SMS text.
    Kangaroo Software - Loyalty Rewards App for tablet. Perfect for non-integrated systems and/or kiosk mode for sign-ups, customer satisfaction surveys, referrals and more!
    Kangaroo Software - Free Kangaroo Rewards Members App. Included with all loyalty licenses. Gain a brand property for members to keep all of their loyalty memberships in one place. Members can browse offers, claim rewards, send eGift cards, referrals and more!
    Kangaroo Software - Customer Experience Kiosk: Measure customer satisfaction with the smiley face survey. Learn in real-time what's working and what's not. Find out which day-parts are underperforming and more!

    Features

    Total features of Kangaroo: 123

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Automated Scheduling
    • Awards Management
    • Behavior Tracking
    • CRM Software
    • Campaign Analytics
    • Campaign Management Software
    • Campaign Planning
    • Campaign Scheduling
    • Campaign Segmentation
    • Channel Management Software
    • Churn Management
    • Client Portal
    • Communication Management
    • Community Management
    • Contact Database
    • Contact Management Software
    • Content Management System (CMS) Software
    • Contest Management
    • Conversion Tracking
    • Customer Accounts
    • Customer Activity Tracking
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customer Management
    • Customer Profiles
    • Customer Segmentation
    • Customer Surveys
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Customizable Reports
    • Customizable Templates
    • Customization
    • Dashboard Software
    • Data Import/Export
    • Data Visualization Software
    • Discount Management
    • Drag & Drop
    • Drip Campaigns
    • Email Distribution
    • Email Management Software
    • Email Marketing Software
    • Email Reminders
    • Employee Reward Programs
    • Engagement Tracking
    • Event Triggered Actions
    • Feedback Management
    • For Marketers
    • For Sales Teams/Organizations
    • For Small Businesses
    • Gamification Software
    • Geolocation
    • Gift Card Management
    • Incentive Management
    • Knowledge Management Software
    • Loyalty Cards
    • Loyalty Program
    • MMS
    • Marketing Automation Software
    • Mass Texting
    • Member Portal
    • Membership Management Software
    • Mobile Access
    • Mobile Alerts
    • Mobile Coupons
    • Monitoring
    • Multi-Campaign
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Marketing
    • Multi-Currency
    • Multi-Language
    • Multi-Location
    • Multi-Store
    • NPS Survey Structure
    • Negative Feedback Management
    • No-Card Loyalty System
    • POS Integration
    • Performance Management
    • Performance Metrics
    • Personalization Software
    • Point of Sale (POS)
    • Predictive Analytics Software
    • Promotions Management
    • ROI Tracking
    • Real Time Analytics
    • Real Time Data
    • Real Time Notifications
    • Real Time Reporting
    • Referral Tracking
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Rewards Management
    • Rewards Program
    • SMS Marketing
    • SMS Messaging
    • Scheduled Messaging
    • Segmentation
    • Sentiment Analysis
    • Shortcodes
    • Social Media Integration
    • Social Promotion
    • Survey/Poll Management
    • Surveys & Feedback
    • Sweepstakes
    • Tagging
    • Template Management
    • Text Analysis Software
    • Third Party Integrations
    • Transaction History
    • Trend Analysis
    • Visual Analytics
    • Widgets
    • Workflow Management Software
    • eCommerce Management

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    Reviews

    Overall rating

    4.6 /5
    (52)
    Value for Money
    4.3/5
    Features
    4.6/5
    Ease of Use
    4.5/5
    Customer Support Software
    4.6/5

    Already have Kangaroo?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 52
    Amanda Josalene
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Helped to reward my repeat customers :)

    Reviewed on 2019-03-11

    Overall, Kangaroo has proved a success for myself and my business, and my customers are very...

    Overall, Kangaroo has proved a success for myself and my business, and my customers are very satisfied that I am now able to give them a loyalty rewards program.

    Pros

    I run a small scale business but we have fantastic profits and a lot of repeat customers, and Kangaroo was able to help me develop my own rewards program for my loyal & dedicated customers/clients. Kangaroo was very easy to learn and to navigate, which reduced the time it took to be able to achieve the rewards system that I wanted to great. When you're running a business with a close-knit team but have high production demands, time is very important, and I praise Kangaroo for helping me develop my rewards system without forcing me into spending too much time trying to learn how to navigate the software.

    Cons

    I don't have any cons; I still use Kangaroo on my site!

    Response from Kangaroo Rewards

    Hello Amanda,
    Thank you for the 5 star review! We're delighted to hear that our loyalty software has been easy to implement and instrumental in the growth of your company. We appreciate your feedback and look forward to servicing your loyalty needs for years to come!

    Warm Regards,
    Valerie - Kangaroo Rewards

    Zondre
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    Best option for Lightspeed

    Reviewed on 2019-12-31

    Pros

    The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience. The basic features, such as tracking customer purchase history in analytics and being able to send offers to all of the customers, works at least as well as other loyalty programs.

    Cons

    A lot of the additional features promised, such as being able to do targeted campaigns based on purchase history and promotions based on category, don't work as promised. The software doesn't capture the information necessary to do targeted campaigns. And, when you try to do a promotion based on a category, you can't select the category from Lightspeed. You have to tag all of the products, which is a lot of extra work.

    Response from Kangaroo Rewards

    Hello Zondre,
    Thank you for taking the time to review our software. We were surprised to see that you're experiencing issues with targeted marketing. We pride ourselves on our comprehensive integration with Lightspeed POS and the granular targeting and customer segmentation capabilities Your review has been forwarded to our support team who will reach out shortly to address your pain points. Thank you once again for choosing Kangaroo Rewards to power your loyalty program. We appreciate your business.

    Best Regards,
    Team Kangaroo

    Adriana
    Overall rating
    • Industry: Chemicals
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Kangaroo

    Reviewed on 2022-08-23

    Amazing, and I will be using and referring any chance I get

    Amazing, and I will be using and referring any chance I get

    Pros

    It is easy to use, easy to reach customers. I am only using basic as of right now, however, [SENSITIVE CONTENT] has mentioned the other ideas that use could use and we will be using.

    Cons

    My employees could enter new customers and look at existing customers and their points, rewards and keep them inform of future events.

    Response from Kangaroo Rewards

    Hi Adriana,
    Thank you for the positive review! We're happy to hear that Kangaroo is working so well for you!
    Team Kangaroo

    tim
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 6.0 /10

    good product

    Reviewed on 2019-12-22

    fairly good prdouct

    fairly good prdouct

    Pros

    nice simple product to use ...

    nice to be able to provide customers with rewards ...

    Cons

    missing some features that another product had ...

    need to be able to let people know when they have a discount ...

    Response from Kangaroo Rewards

    Hello Tim,
    Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business.

    Best Regards,
    Team Kangaroo

    Kosta
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great Loyalty Program with App

    Reviewed on 2022-07-12

    A powerful loyalty program with robust marketing and an exceptional app. After going through covid,...

    A powerful loyalty program with robust marketing and an exceptional app. After going through covid, it really highlighted a need to add a digital component to offer the best experience for our customer base and the ability to communicate and market directly to our customers. Now customers can make a reservation, view our menu, order online, earn rewards and learn about our promotions and new products. I'm very happy and the team at Kangaroo is exceptional in making sure that we were completely satisfied and ready to launch.

    Pros

    I chose Kangaroo Rewards to power our loyalty program because I can create custom rewards and offers, target and market via SMS text and email to my customer database all in one platform. The custom app that they built for me, enables my customers to make a reservation, order online, refer friends, view our menu, browse offers and promotions, market events with custom banners and, track their progress. It's professional and the QR code, let's customers scan in really quickly.

    Cons

    It's a strong program with a lot of options, so there's a bit of a learning curve. Their support team is really great and I had my team trained up in 1hr.

    Response from Kangaroo Rewards

    Thank you for the wonderful review Kosta! It's been a pleasure working with you and your management team.

    Showing 5 reviews of 52 Read all reviews

    Kangaroo FAQs

    Below are some frequently asked questions for Kangaroo.

    Kangaroo offers the following pricing plans:

    Try Kangaroo for free! 30-Day Free Trial of the Ultimate Loyalty Program. Book a demo today! Loyalty Essentials: $59/Month Loyalty Engagement: $99/Month Loyalty Ultimate: $199/Month White-Label License with Proprietary App: $299/Month API Access: Please contact sales

    Kangaroo has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Kangaroo supports the following languages:

    Arabic, Dutch, English, French, Portuguese, Spanish

    Kangaroo supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Kangaroo integrates with the following applications:

    Adobe Commerce, BigCommerce, Constant Contact, Klaviyo, Lightspeed POS, Lightspeed Retail, Mailchimp, Pepperi, Shopify, Vend, WooCommerce

    Kangaroo offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for Kangaroo.