About Kangaroo
Kangaroo is an all-in-one loyalty rewards marketing platform perfect for businesses looking to attract, retain and engage customers to accelerate sales.
Turn 1st-time buyers into frequent customers with your own loyalty program branded to your business.
Getting Started:
Our team prepares your account and connects all the integrations for you. All you need to do is let us know how you would like to reward your members and for which actions.
Loyalty Rewards Features:
Branding:
Kangaroo's loyalty rewards program is white-label, with your business colors, logo, graphics, and images.
Point Rewards: Points to Dollar ratio, point multipliers, a la carte rewards (product specific rewards), action point rewards and, tier rewards.
Promotions: Offers, Coupons, Discounts, gift with purchase, BOGO sales, partner rewards, and eGift Cards.
Marketing Features:
Email: Save time and money with Kangaroo's built-in email marketing engine. Create beautiful emails within Kangaroo.
SMS Text: Send promotional marketing including graphics with SMS text. Never miss out on an opportunity to connect with your customers.
Push notifications: No matter which loyalty license you choose, Kangaroo's service includes an app. This means you can send out push notifications for free!
Automation: Create email, SMS text, and push notification automation based on our deep-level targeting and segmentation to welcome new members, send birthday rewards, promotional alerts, holiday campaigns, and more.
Digital Referral Program: Easily grow your customer base with a digital referral program. Customers can send referrals with a reward, discount, or special offer to friends and family to motivate them to shop at your store. Referrals can be sent via email, SMS text, and/or social media.
Contests: Contests can be automated to enter new loyalty members, members who sent referrals, members who made specific purchases in a time period, and more!
Games: Available on the tablet only, customers can "Spin to Win" prizes and discounts.
Reviews: Build social trust and gain new shoppers with product reviews. Reward members for reviewing your products.
Free App: The Kangaroo Rewards members app is included for free with all loyalty licenses. Customers can download the app and view all of their loyalty rewards memberships in one place (must be powered by Kangaroo). Your brand will be featured and customers can easily browse your offers, receive push notifications, send referrals, purchase and send eGift cards, shop your website, and more.
White-Label App: Get your own app with your brand front & center. Feature products, marketing campaigns, offers, rewards, and more!
Pricing starting from:
US$59.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Kangaroo
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$59.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Kangaroo: 121
Alternatives
Smile.io
TapMango
Preferred Patron Loyalty
Quickbooks Point of Sale
Reviews
Already have Kangaroo?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use, top tier customer service!
Reviewed on 2023-03-20
Pros
The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.
Cons
Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Best option for Lightspeed
Reviewed on 2019-12-31
Pros
The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience. The basic features, such as tracking customer purchase history in analytics and being able to send offers to all of the customers, works at least as well as other loyalty programs.
Cons
A lot of the additional features promised, such as being able to do targeted campaigns based on purchase history and promotions based on category, don't work as promised. The software doesn't capture the information necessary to do targeted campaigns. And, when you try to do a promotion based on a category, you can't select the category from Lightspeed. You have to tag all of the products, which is a lot of extra work.
Response from Kangaroo Rewards
Hello Zondre,
Thank you for taking the time to review our software. We were surprised to see that you're experiencing issues with targeted marketing. We pride ourselves on our comprehensive integration with Lightspeed POS and the granular targeting and customer segmentation capabilities Your review has been forwarded to our support team who will reach out shortly to address your pain points. Thank you once again for choosing Kangaroo Rewards to power your loyalty program. We appreciate your business.
Best Regards,
Team Kangaroo
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Kangaroo Rewards integrates with Lightspeed POS and Shopify eCommerce
Reviewed on 2023-05-11
Meets my integration needs and the customer service has been excellent.
Meets my integration needs and the customer service has been excellent.
Pros
I appreciate that the Kangaroo Rewards program integrates with Lightspeed POS and Shopify eCommerce platforms. Also, it connects to Klaviyo for email marketing. I know that I’m not using all that the system has to offer but I’m looking forward to beginning to add reviews and referrals,
Cons
The integration isn’t seamless for our customers. Sometimes it creates a duplicate account and merging is not as easy as I would like it to be.
Alternatives Considered
FiveStarsReasons for Choosing Kangaroo
I changed to Lightspeed POS and needed it to work with Shopify eCommerceReasons for Switching to Kangaroo
Integration with Lightspeed, Shopify and Klaviyo- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
good product
Reviewed on 2019-12-22
fairly good prdouct
fairly good prdouct
Pros
nice simple product to use ...
nice to be able to provide customers with rewards ...
Cons
missing some features that another product had ...
need to be able to let people know when they have a discount ...
Response from Kangaroo Rewards
Hello Tim,
Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business.
Best Regards,
Team Kangaroo
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A Rewards System that Grows with Your Business
Reviewed on 2019-12-18
Customer retention is very vital to several businesses. Many people hate how cell phone service...
Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.
Pros
I love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!
Cons
My major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.
Alternatives Considered
Quickbooks Point of SaleReasons for Choosing Kangaroo
I was using the rewards from QuickBooks POS and they weren't really that customizable. They had a generic rewards where they granted some set dollars/points to customers when they hit a spending limit. It didn't make it fun or enjoyable for my customers or for me to promote loyalty to my brand when they can be buying elsewhere.Switched From
Quickbooks Point of SaleResponse from Kangaroo Rewards
Hello Andre,
Thank you for the glowing review! It was a pleasure meeting you at the conference and we're thrilled that our software is helping to contribute to the success of your business! Thank you for your ongoing support and fidelity, we appreciate your business.
Warm Regards,
Team Kangaroo
Kangaroo FAQs
Below are some frequently asked questions for Kangaroo.Q. What type of pricing plans does Kangaroo offer?
Kangaroo offers the following pricing plans:
- Starting from: US$59.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Try Kangaroo for free! 30-Day Free Trial of the Ultimate Loyalty Program. Book a demo today! Loyalty Essentials: $59/Month Loyalty Engagement: $99/Month Loyalty Ultimate: $199/Month White-Label License with Proprietary App: $299/Month API Access: Please contact sales
Q. Who are the typical users of Kangaroo?
Kangaroo has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Kangaroo support?
Kangaroo supports the following languages:
Arabic, Dutch, English, French, Portuguese, Spanish
Q. Does Kangaroo support mobile devices?
Kangaroo supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Kangaroo integrate with?
Kangaroo integrates with the following applications:
Adobe Commerce, BigCommerce, Constant Contact, Klaviyo, Lightspeed POS, Lightspeed Retail, Mailchimp, Pepperi, Shopify, Vend, WooCommerce
Q. What level of support does Kangaroo offer?
Kangaroo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for Kangaroo.
- Customer Loyalty Software
- Small Business Loyalty Programs Software
- Customer Engagement Software
- Customer Experience Software
- Gamification Software
- Customer Advocacy Software
- Referral Software
- Contest Software
- All-in-One Marketing Platform Software
- SMS Marketing Software
- Appointment Scheduling Software
