Kangaroo

4.8 (168)
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An all-in-one Loyalty and Marketing Platform for businesses.

About Kangaroo

Kangaroo is an all-in-one loyalty rewards marketing platform perfect for businesses looking to attract, retain and engage customers to accelerate sales.
Turn 1st-time buyers into frequent customers with your own loyalty program branded to your business.

Getting Started:

Our team prepares your account and connects all the integrations for you. All you need to do is let us know how you would like to reward your members and for which actions.

Loyalty Rewards Features:

Branding:
Kangaroo's loyalty rewards program is white-label, with your business colors, logo, graphics, and images.

Point Rewards: Points to Dollar ratio, point multipliers, a la carte rewards (product specific rewards), action point rewards and, tier rewards.

Promotions: Offers, Coupons, Discounts, gift with purchase, BOGO sales, partner rewards, and eGift Cards.

Marketing Features:

Email: Save time and money with Kangaroo's built-in email marketing engine. Create beautiful emails within Kangaroo.

SMS Text: Send promotional marketing including graphics with SMS text. Never miss out on an opportunity to connect with your customers.

Push notifications: No matter which loyalty license you choose, Kangaroo's service includes an app. This means you can send out push notifications for free!

Automation: Create email, SMS text, and push notification automation based on our deep-level targeting and segmentation to welcome new members, send birthday rewards, promotional alerts, holiday campaigns, and more.

Digital Referral Program: Easily grow your customer base with a digital referral program. Customers can send referrals with a reward, discount, or special offer to friends and family to motivate them to shop at your store. Referrals can be sent via email, SMS text, and/or social media.

Contests: Contests can be automated to enter new loyalty members, members who sent referrals, members who made specific purchases in a time period, and more!

Games: Available on the tablet only, customers can "Spin to Win" prizes and discounts.

Reviews: Build social trust and gain new shoppers with product reviews. Reward members for reviewing your products.

Free App: The Kangaroo Rewards members app is included for free with all loyalty licenses. Customers can download the app and view all of their loyalty rewards memberships in one place (must be powered by Kangaroo). Your brand will be featured and customers can easily browse your offers, receive push notifications, send referrals, purchase and send eGift cards, shop your website, and more.

White-Label App: Get your own app with your brand front & center. Feature products, marketing campaigns, offers, rewards, and more!

Pricing starting from:

US$59.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Kangaroo

  • Kangaroo helps foster customer engagement for increased retention and revenue for businesses using a built-in auto-marketing engine.

  • In addition to loyalty marketing, Kangaroo offers digital gift cards, à la carte rewards, draws, points swap, points transfer, and white label or brandable solutions.

  • Kangaroo helps businesses target customers with relevant offers and grow sales via SMS, email, and push campaigns.

  • Through social media integration, organizations can share offers and promotions on their social media pages.

  • The platform offers a POS-agnostic component compatible with most third-party systems.

  • Tablet is perfect for brick-and-mortar stores, pop-up stores, and trade show events. Bring your loyalty program anywhere you go to grow your database, engage clients with games, and encourage sign-ups. get referrals or get customer feedback.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Antigua and Barbuda, Argentina, Australia, Bahamas, Bahrain and 52 others

    Supported Languages

    Arabic, Chinese, Dutch, English, French and 5 others

    Pricing starting from:

    US$59.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Kangaroo Software - Multi-Channel Loyalty Rewards includes eCommerce, POS integrations, Stand-alone tablet and mobile app.
    Kangaroo Software - ECommerce loyalty rewards with customizable widget.
    Kangaroo Software - White-label Mobile App. Customers can shop your brand, browse offers, claim rewards, track progress, write reviews and more!
    Kangaroo Software - Digital Referral Program. Customers can refer friends via the eCommerce widget, mobile app, social media, stand alone tablet and SMS text.
    Kangaroo Software - Loyalty Rewards App for tablet. Perfect for non-integrated systems and/or kiosk mode for sign-ups, customer satisfaction surveys, referrals and more!
    Kangaroo Software - Free Kangaroo Rewards Members App. Included with all loyalty licenses. Gain a brand property for members to keep all of their loyalty memberships in one place. Members can browse offers, claim rewards, send eGift cards, referrals and more!
    Kangaroo Software - Customer Experience Kiosk: Measure customer satisfaction with the smiley face survey. Learn in real-time what's working and what's not. Find out which day-parts are underperforming and more!
    View 14 more
    Kangaroo video
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    Kangaroo video
    Kangaroo Software - Multi-Channel Loyalty Rewards includes eCommerce, POS integrations, Stand-alone tablet and mobile app.
    Kangaroo Software - ECommerce loyalty rewards with customizable widget.
    Kangaroo Software - White-label Mobile App. Customers can shop your brand, browse offers, claim rewards, track progress, write reviews and more!
    Kangaroo Software - Digital Referral Program. Customers can refer friends via the eCommerce widget, mobile app, social media, stand alone tablet and SMS text.
    Kangaroo Software - Loyalty Rewards App for tablet. Perfect for non-integrated systems and/or kiosk mode for sign-ups, customer satisfaction surveys, referrals and more!
    Kangaroo Software - Free Kangaroo Rewards Members App. Included with all loyalty licenses. Gain a brand property for members to keep all of their loyalty memberships in one place. Members can browse offers, claim rewards, send eGift cards, referrals and more!
    Kangaroo Software - Customer Experience Kiosk: Measure customer satisfaction with the smiley face survey. Learn in real-time what's working and what's not. Find out which day-parts are underperforming and more!

    Features

    Total features of Kangaroo: 120

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Automated Scheduling
    • Awards Management
    • CRM Software
    • Campaign Analytics
    • Campaign Management Software
    • Campaign Planning
    • Campaign Scheduling
    • Campaign Segmentation
    • Churn Management
    • Client Portal
    • Communication Management
    • Community Management
    • Contact Database
    • Contact Management Software
    • Content Management System (CMS) Software
    • Contest Management
    • Conversion Tracking
    • Customer Accounts
    • Customer Activity Tracking
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customer Management
    • Customer Profiles
    • Customer Segmentation
    • Customer Surveys
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Customizable Reports
    • Customizable Templates
    • Customization
    • Dashboard Software
    • Data Import/Export
    • Data Visualization Software
    • Discount Management
    • Drag & Drop
    • Drip Campaigns
    • Email Management Software
    • Email Marketing Software
    • Email Reminders
    • Employee Reward Programs
    • Engagement Tracking
    • Event Triggered Actions
    • Feedback Management
    • For Marketers
    • For Sales Teams/Organizations
    • For Small Businesses
    • Gamification Software
    • Geolocation
    • Gift Card Management
    • Incentive Management
    • Knowledge Management Software
    • Loyalty Cards
    • Loyalty Program
    • Marketing Automation Software
    • Mass Texting
    • Member Portal
    • Membership Management Software
    • Mobile Access
    • Mobile Coupons
    • Monitoring
    • Multi-Campaign
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Marketing
    • Multi-Currency
    • Multi-Language
    • Multi-Location
    • Multi-Store
    • NPS Survey Structure
    • Negative Feedback Management
    • No-Card Loyalty System
    • Performance Management
    • Performance Metrics
    • Personalization Software
    • Point of Sale (POS)
    • Point of Sale (POS) Integration
    • Predictive Analytics Software
    • Promotions Management
    • ROI Tracking
    • Real-Time Analytics
    • Real-Time Data
    • Real-Time Notifications
    • Real-Time Reporting
    • Referral Tracking
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Rewards Management
    • Rewards Points
    • Rewards Program
    • SMS Marketing
    • SMS Messaging
    • Scheduled Messaging
    • Segmentation
    • Sentiment Analysis
    • Shortcodes
    • Social Marketing
    • Social Media Integration
    • Social Promotion
    • Survey/Poll Management
    • Surveys & Feedback
    • Sweepstakes
    • Tagging
    • Template Management
    • Text Analysis Software
    • Third-Party Integrations
    • Transaction History
    • Trend Analysis
    • Visual Analytics
    • Widgets
    • Workflow Management Software
    • eCommerce Management

    Alternatives

    Smile.io

    4.7
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    Smile.io is the world’s largest loyalty platform, providing over 100,000 scaling brands with easy-to-use points,...

    TapMango

    4.8
    #2 Alternative to Kangaroo
    TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants....

    Preferred Patron Loyalty

    4.9
    #3 Alternative to Kangaroo
    Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many...

    Belly

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    #4 Alternative to Kangaroo
    Belly is a loyalty program app that powers targeted marketing campaigns and rewards programs to retain existing...

    Reviews

    Overall rating

    4.8 /5
    (168)
    Value for Money
    4.6/5
    Features
    4.6/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.9/5

    Already have Kangaroo?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 168
    Bartholomew
    Bartholomew
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Kangaroo

    Reviewed on 2023-07-20

    Good

    Good

    Pros

    I am in and it's been a great experience so far.

    Cons

    complaints to the company was the layout on the administrator's website.

    Stephanie
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 51–200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Kangaroo Experience has been excellent

    Reviewed on 2024-09-26

    Overall its been great, its very easy to reach out and get technical help from their support team,...

    Overall its been great, its very easy to reach out and get technical help from their support team, and the live chat feature is also very helpful for resolving quick queries

    Pros

    I liked the easiness of use and great customer service

    Cons

    I think it needs more integrations like with Hubspot and a bit more personalization on the signup forms like dropdowns

    Alternatives Considered

    Buyapowa, Smile.io and Referral Factory

    Reasons for Switching to Kangaroo

    White label app, API and it was more cutomizable
    Rami
    Overall rating
    • Industry: Food & Beverages
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 3.0 /10

    Bialik Cafeteria Kangaroo review

    Reviewed on 2023-08-29

    Good App. Great support. For my needs it's good.

    Good App. Great support. For my needs it's good.

    Pros

    The ease of customer's depositing funds to their account.

    Cons

    The length of time it takes to process a sale.

    David
    Overall rating
    • Industry: Retail
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Best Loyalty Program hands down!

    Reviewed on 2024-10-16

    I really like Kangaroo mainly for the stability and continued improvements that has outlive so many...

    I really like Kangaroo mainly for the stability and continued improvements that has outlive so many of my other software tools. I like it that I can rely on Kangaroo instead of having to changes vendors like my other software tools.

    Pros

    Kangaroo has been a steady program for my business since I first joined them years ago. I have since gone through multiple other software for my POS and Inventory management needs and Kangaroo has been able to adapt and scale with my changes through these years and has actually improved as we upgraded our other software. We continue to adapt to the ecommerce channel and I am confident that Kangaroo will be there with us through our future changes.

    Cons

    There's really no cons since every issue that we've had has been addressed by their support team and they always find a solution even if it isn't always the exact solution.

    Matt
    Overall rating
    • Industry: Retail
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Kangaroo User - 2 mo.

    Reviewed on 2024-08-15

    Positive. There are things we still need to learn, but as we go along the support staff has been...

    Positive. There are things we still need to learn, but as we go along the support staff has been very helpful.

    Pros

    Kangaroo has a lot of features - some of which as new customers we are still scratching the surface on. The customer support as we began implementing the product has been great, especially with [sensitive content hidden].

    Cons

    It is expensive. However if the product delivers what we need, it will be worth it.

    Showing 5 reviews of 168 Read all reviews

    Kangaroo FAQs

    Below are some frequently asked questions for Kangaroo.

    Kangaroo offers the following pricing plans:

    Try Kangaroo for free! 30-Day Free Trial of the Ultimate Loyalty Program. Book a demo today! - Loyalty Essentials: $59/Month - Loyalty Engagement: $99/Month - Loyalty Ultimate: $199/Month - White-Label License with Proprietary App: $299/Month - For Enterprise, please contact sales - For API Access, please contact sales

    Kangaroo has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Kangaroo supports the following languages:

    Arabic, Chinese, Dutch, English, French, German, Italian, Portuguese, Spanish, Traditional Chinese

    Kangaroo supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Kangaroo integrates with the following applications:

    Adobe Commerce, Amazon API Gateway, BigCommerce, Constant Contact, Gorgias, Judge.me, Klaviyo, Lightspeed Retail, Magento 2 Grouped Promotions, Mailchimp, Pepperi, Shopify, WooCommerce, eCommerce Software

    Kangaroo offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for Kangaroo.