About Kangaroo

Kangaroo is an all-in-one loyalty rewards marketing platform perfect for businesses looking to attract, retain and engage customers to accelerate sales.
Turn 1st-time buyers into frequent customers with your own loyalty program branded to your business.

Getting Started:

Our team prepares your account and connects all the integrations for you. All you need to do is let us know how you would like to reward your members and for which actions.

Loyalty Rewards Features:

Branding:
Kangaroo's loyalty rewards program is white-label, with your business colors, logo, graphics, and images.

Point Rewards: Points to Dollar ratio, point multipliers, a la carte rewards (product specific rewards), action point rewards and, tier rewards.

Promotions: Offers, Coupons, Discounts, gift with purchase, BOGO sales, partner rewards, and eGift Cards.

Marketing Features:

Email: Save time and money with Kangaroo's built-in email marketing engine. Create beautiful emails within Kangaroo.

SMS Text: Send promotional marketing including graphics with SMS text. Never miss out on an opportunity to connect with your customers.

Push notifications: No matter which loyalty license you choose, Kangaroo's service includes an app. This means you can send out push notifications for free!

Automation: Create email, SMS text, and push notification automation based on our deep-level targeting and segmentation to welcome new members, send birthday rewards, promotional alerts, holiday campaigns, and more.

Digital Referral Program: Easily grow your customer base with a digital referral program. Customers can send referrals with a reward, discount, or special offer to friends and family to motivate them to shop at your store. Referrals can be sent via email, SMS text, and/or social media.

Contests: Contests can be automated to enter new loyalty members, members who sent referrals, members who made specific purchases in a time period, and more!

Games: Available on the tablet only, customers can "Spin to Win" prizes and discounts.

Reviews: Build social trust and gain new shoppers with product reviews. Reward members for reviewing your products.

Free App: The Kangaroo Rewards members app is included for free with all loyalty licenses. Customers can download the app and view all of their loyalty rewards memberships in one place (must be powered by Kangaroo). Your brand will be featured and customers can easily browse your offers, receive push notifications, send referrals, purchase and send eGift cards, shop your website, and more.

White-Label App: Get your own app with your brand front & center. Feature products, marketing campaigns, offers, rewards, and more!

Pricing starting from:

US$59.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Kangaroo

  • Kangaroo helps foster customer engagement for increased retention and revenue for businesses using a built-in auto-marketing engine.

  • In addition to loyalty marketing, Kangaroo offers digital gift cards, à la carte rewards, draws, points swap, points transfer, and white label or brandable solutions.

  • Kangaroo helps businesses target customers with relevant offers and grow sales via SMS, email, and push campaigns.

  • Through social media integration, organizations can share offers and promotions on their social media pages.

  • The platform offers a POS-agnostic component compatible with most third-party systems.

  • Tablet is perfect for brick-and-mortar stores, pop-up stores, and trade show events. Bring your loyalty program anywhere you go to grow your database, engage clients with games, and encourage sign-ups. get referrals or get customer feedback.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Brazil, Canada, United Kingdom, Mexico , Netherlands, United States

    Supported Languages

    Arabic, Dutch, English, French, Portuguese , Spanish

    Pricing starting from:

    US$59.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Kangaroo Software - Multi-Channel Loyalty Rewards includes eCommerce, POS integrations, Stand-alone tablet and mobile app.
    Kangaroo Software - ECommerce loyalty rewards with customizable widget.
    Kangaroo Software - White-label Mobile App. Customers can shop your brand, browse offers, claim rewards, track progress, write reviews and more!
    Kangaroo Software - Digital Referral Program. Customers can refer friends via the eCommerce widget, mobile app, social media, stand alone tablet and SMS text.
    Kangaroo Software - Loyalty Rewards App for tablet. Perfect for non-integrated systems and/or kiosk mode for sign-ups, customer satisfaction surveys, referrals and more!
    Kangaroo Software - Free Kangaroo Rewards Members App. Included with all loyalty licenses. Gain a brand property for members to keep all of their loyalty memberships in one place. Members can browse offers, claim rewards, send eGift cards, referrals and more!
    Kangaroo Software - Customer Experience Kiosk: Measure customer satisfaction with the smiley face survey. Learn in real-time what's working and what's not. Find out which day-parts are underperforming and more!
    View 14 more
    Kangaroo video
    Kangaroo video
    Kangaroo video
    Kangaroo video
    Kangaroo video
    Kangaroo video
    Kangaroo video
    Kangaroo Software - Multi-Channel Loyalty Rewards includes eCommerce, POS integrations, Stand-alone tablet and mobile app.
    Kangaroo Software - ECommerce loyalty rewards with customizable widget.
    Kangaroo Software - White-label Mobile App. Customers can shop your brand, browse offers, claim rewards, track progress, write reviews and more!
    Kangaroo Software - Digital Referral Program. Customers can refer friends via the eCommerce widget, mobile app, social media, stand alone tablet and SMS text.
    Kangaroo Software - Loyalty Rewards App for tablet. Perfect for non-integrated systems and/or kiosk mode for sign-ups, customer satisfaction surveys, referrals and more!
    Kangaroo Software - Free Kangaroo Rewards Members App. Included with all loyalty licenses. Gain a brand property for members to keep all of their loyalty memberships in one place. Members can browse offers, claim rewards, send eGift cards, referrals and more!
    Kangaroo Software - Customer Experience Kiosk: Measure customer satisfaction with the smiley face survey. Learn in real-time what's working and what's not. Find out which day-parts are underperforming and more!

    Features

    Total features of Kangaroo: 123

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Automated Scheduling
    • Awards Management
    • Behavior Tracking
    • CRM Software
    • Campaign Analytics
    • Campaign Management Software
    • Campaign Planning
    • Campaign Scheduling
    • Campaign Segmentation
    • Channel Management Software
    • Churn Management
    • Client Portal
    • Communication Management
    • Community Management
    • Contact Database
    • Contact Management Software
    • Content Management System (CMS) Software
    • Contest Management
    • Conversion Tracking
    • Customer Accounts
    • Customer Activity Tracking
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customer Management
    • Customer Profiles
    • Customer Segmentation
    • Customer Surveys
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Customizable Reports
    • Customizable Templates
    • Customization
    • Dashboard Software
    • Data Import/Export
    • Data Visualization Software
    • Discount Management
    • Drag & Drop
    • Drip Campaigns
    • Email Distribution
    • Email Management Software
    • Email Marketing Software
    • Email Reminders
    • Employee Reward Programs
    • Engagement Tracking
    • Event Triggered Actions
    • Feedback Management
    • For Marketers
    • For Sales Teams/Organizations
    • For Small Businesses
    • Gamification Software
    • Geolocation
    • Gift Card Management
    • Incentive Management
    • Knowledge Management Software
    • Loyalty Cards
    • Loyalty Program
    • MMS
    • Marketing Automation Software
    • Mass Texting
    • Member Portal
    • Membership Management Software
    • Mobile Access
    • Mobile Alerts
    • Mobile Coupons
    • Monitoring
    • Multi-Campaign
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Marketing
    • Multi-Currency
    • Multi-Language
    • Multi-Location
    • Multi-Store
    • NPS Survey Structure
    • Negative Feedback Management
    • No-Card Loyalty System
    • POS Integration
    • Performance Management
    • Performance Metrics
    • Personalization Software
    • Point of Sale (POS)
    • Predictive Analytics Software
    • Promotions Management
    • ROI Tracking
    • Real Time Analytics
    • Real Time Data
    • Real Time Notifications
    • Real Time Reporting
    • Referral Tracking
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Rewards Management
    • Rewards Program
    • SMS Marketing
    • SMS Messaging
    • Scheduled Messaging
    • Segmentation
    • Sentiment Analysis
    • Shortcodes
    • Social Media Integration
    • Social Promotion
    • Survey/Poll Management
    • Surveys & Feedback
    • Sweepstakes
    • Tagging
    • Template Management
    • Text Analysis Software
    • Third Party Integrations
    • Transaction History
    • Trend Analysis
    • Visual Analytics
    • Widgets
    • Workflow Management Software
    • eCommerce Management

    Alternatives

    Smile.io

    4.7
    #0 Alternative to Kangaroo
    Smile.io is the world’s largest loyalty platform, providing over 100,000 scaling brands with easy-to-use points,...

    TapMango

    4.8
    #1 Alternative to Kangaroo
    TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants....

    Quickbooks Point of Sale

    3.9
    #2 Alternative to Kangaroo
    QuickBooks Point of Sale is a Windows-based POS software that helps businesses in retail industry streamline operations...

    Preferred Patron Loyalty

    4.9
    #3 Alternative to Kangaroo
    Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many...

    Reviews

    Overall rating

    4.6 /5
    (53)
    Value for Money
    4.3/5
    Features
    4.6/5
    Ease of Use
    4.5/5
    Customer Support Software
    4.7/5

    Already have Kangaroo?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 53
    Amanda Josalene
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Helped to reward my repeat customers :)

    Reviewed on 3/11/2019

    Overall, Kangaroo has proved a success for myself and my business, and my customers are very...

    Overall, Kangaroo has proved a success for myself and my business, and my customers are very satisfied that I am now able to give them a loyalty rewards program.

    Pros

    I run a small scale business but we have fantastic profits and a lot of repeat customers, and Kangaroo was able to help me develop my own rewards program for my loyal & dedicated customers/clients. Kangaroo was very easy to learn and to navigate, which reduced the time it took to be able to achieve the rewards system that I wanted to great. When you're running a business with a close-knit team but have high production demands, time is very important, and I praise Kangaroo for helping me develop my rewards system without forcing me into spending too much time trying to learn how to navigate the software.

    Cons

    I don't have any cons; I still use Kangaroo on my site!

    Response from Kangaroo Rewards

    Hello Amanda,
    Thank you for the 5 star review! We're delighted to hear that our loyalty software has been easy to implement and instrumental in the growth of your company. We appreciate your feedback and look forward to servicing your loyalty needs for years to come!

    Warm Regards,
    Valerie - Kangaroo Rewards

    Zondre
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    Best option for Lightspeed

    Reviewed on 12/31/2019

    Pros

    The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience. The basic features, such as tracking customer purchase history in analytics and being able to send offers to all of the customers, works at least as well as other loyalty programs.

    Cons

    A lot of the additional features promised, such as being able to do targeted campaigns based on purchase history and promotions based on category, don't work as promised. The software doesn't capture the information necessary to do targeted campaigns. And, when you try to do a promotion based on a category, you can't select the category from Lightspeed. You have to tag all of the products, which is a lot of extra work.

    Response from Kangaroo Rewards

    Hello Zondre,
    Thank you for taking the time to review our software. We were surprised to see that you're experiencing issues with targeted marketing. We pride ourselves on our comprehensive integration with Lightspeed POS and the granular targeting and customer segmentation capabilities Your review has been forwarded to our support team who will reach out shortly to address your pain points. Thank you once again for choosing Kangaroo Rewards to power your loyalty program. We appreciate your business.

    Best Regards,
    Team Kangaroo

    tim
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 6.0 /10

    good product

    Reviewed on 12/22/2019

    fairly good prdouct

    fairly good prdouct

    Pros

    nice simple product to use ...

    nice to be able to provide customers with rewards ...

    Cons

    missing some features that another product had ...

    need to be able to let people know when they have a discount ...

    Response from Kangaroo Rewards

    Hello Tim,
    Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business.

    Best Regards,
    Team Kangaroo

    Jenn
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Excellent Loyalty Program

    Reviewed on 10/4/2022

    I am very happy with Kangaroo and their support team is very quick to respond on the chat line to...

    I am very happy with Kangaroo and their support team is very quick to respond on the chat line to help me whenever I have a question. Most of all, this program brings in results!

    Pros

    I like how easy it was to set up the rewards and get customers to use the app to check in and earn points. We're very busy and the QR code really speeds up the process. Now that our email and text marketing is all in one, it's very fast to set up a campaign and get it sent out.

    Cons

    Everything works exactly as promised. I have nothing negative to say.

    Andre
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    A Rewards System that Grows with Your Business

    Reviewed on 12/18/2019

    Customer retention is very vital to several businesses. Many people hate how cell phone service...

    Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.

    Pros

    I love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!

    Cons

    My major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.

    Alternatives Considered

    Quickbooks Point of Sale

    Reasons for Choosing Kangaroo

    I was using the rewards from QuickBooks POS and they weren't really that customizable. They had a generic rewards where they granted some set dollars/points to customers when they hit a spending limit. It didn't make it fun or enjoyable for my customers or for me to promote loyalty to my brand when they can be buying elsewhere.

    Switched From

    Quickbooks Point of Sale

    Response from Kangaroo Rewards

    Hello Andre,
    Thank you for the glowing review! It was a pleasure meeting you at the conference and we're thrilled that our software is helping to contribute to the success of your business! Thank you for your ongoing support and fidelity, we appreciate your business.

    Warm Regards,
    Team Kangaroo

    Showing 5 reviews of 53 Read all reviews

    Kangaroo FAQs

    Below are some frequently asked questions for Kangaroo.

    Kangaroo offers the following pricing plans:

    Try Kangaroo for free! 30-Day Free Trial of the Ultimate Loyalty Program. Book a demo today! Loyalty Essentials: $59/Month Loyalty Engagement: $99/Month Loyalty Ultimate: $199/Month White-Label License with Proprietary App: $299/Month API Access: Please contact sales

    Kangaroo has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Kangaroo supports the following languages:

    Arabic, Dutch, English, French, Portuguese, Spanish

    Kangaroo supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Kangaroo integrates with the following applications:

    Adobe Commerce, BigCommerce, Constant Contact, Klaviyo, Lightspeed POS, Lightspeed Retail, Mailchimp, Pepperi, Shopify, Vend, WooCommerce

    Kangaroo offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for Kangaroo.