Kangaroo
About Kangaroo
Kangaroo is an all-in-one loyalty rewards marketing platform perfect for businesses looking to attract, retain and engage customers to accelerate sales.
Turn 1st-time buyers into frequent customers with your own loyalty program branded to your business.
Getting Started:
Our team prepares your account and connects all the integrations for you. All you need to do is let us know how you would like to reward your members and for which actions.
Loyalty Rewards Features:
Branding:
Kangaroo's loyalty rewards program is white-label, with your business colors, logo, graphics, and images.
Point Rewards: Points to Dollar ratio, point multipliers, a la carte rewards (product specific rewards), action point rewards and, tier rewards.
Promotions: Offers, Coupons, Discounts, gift with purchase, BOGO sales, partner rewards, and eGift Cards.
Marketing Features:
Email: Save time and money with Kangaroo's built-in email marketing engine. Create beautiful emails within Kangaroo.
SMS Text: Send promotional marketing including graphics with SMS text. Never miss out on an opportunity to connect with your customers.
Push notifications: No matter which loyalty license you choose, Kangaroo's service includes an app. This means you can send out push notifications for free!
Automation: Create email, SMS text, and push notification automation based on our deep-level targeting and segmentation to welcome new members, send birthday rewards, promotional alerts, holiday campaigns, and more.
Digital Referral Program: Easily grow your customer base with a digital referral program. Customers can send referrals with a reward, discount, or special offer to friends and family to motivate them to shop at your store. Referrals can be sent via email, SMS text, and/or social media.
Contests: Contests can be automated to enter new loyalty members, members who sent referrals, members who made specific purchases in a time period, and more!
Games: Available on the tablet only, customers can "Spin to Win" prizes and discounts.
Reviews: Build social trust and gain new shoppers with product reviews. Reward members for reviewing your products.
Free App: The Kangaroo Rewards members app is included for free with all loyalty licenses. Customers can download the app and view all of their loyalty rewards memberships in one place (must be powered by Kangaroo). Your brand will be featured and customers can easily browse your offers, receive push notifications, send referrals, purchase and send eGift cards, shop your website, and more.
White-Label App: Get your own app with your brand front & center. Feature products, marketing campaigns, offers, rewards, and more!
Pricing starting from:
US$59.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Kangaroo
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$59.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Kangaroo: 120
Alternatives
Smile.io
TapMango
Preferred Patron Loyalty
Belly
Reviews
Already have Kangaroo?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Helped to reward my repeat customers :)
Reviewed on 2019-03-11
Overall, Kangaroo has proved a success for myself and my business, and my customers are very...
Overall, Kangaroo has proved a success for myself and my business, and my customers are very satisfied that I am now able to give them a loyalty rewards program.
Pros
I run a small scale business but we have fantastic profits and a lot of repeat customers, and Kangaroo was able to help me develop my own rewards program for my loyal & dedicated customers/clients. Kangaroo was very easy to learn and to navigate, which reduced the time it took to be able to achieve the rewards system that I wanted to great. When you're running a business with a close-knit team but have high production demands, time is very important, and I praise Kangaroo for helping me develop my rewards system without forcing me into spending too much time trying to learn how to navigate the software.
Cons
I don't have any cons; I still use Kangaroo on my site!
Response from Kangaroo Rewards
Hello Amanda,
Thank you for the 5 star review! We're delighted to hear that our loyalty software has been easy to implement and instrumental in the growth of your company. We appreciate your feedback and look forward to servicing your loyalty needs for years to come!
Warm Regards,
Valerie - Kangaroo Rewards
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Switched to Kangaroo From Fivestars
Reviewed on 2024-05-09
We work with [sensitive content hidden] and he has been great about helping us whenever we can't...
We work with [sensitive content hidden] and he has been great about helping us whenever we can't figure something out or helping us find solutions when we encounter a limitation or need a workaround.
Pros
We switched from Fivestars as we are expanding to e-commerce and needed a provider that could work with us due to being in a regulated industry. We like that we can do targeted marketing based on behaviors , recent purchases, visits interests, tiers, etc. These metrics are important to understand your customers. Kangaroo customer service has been great about finding a solution when we encounter limitations within our industry or software integrations. There is an integration with Klaviyo as well, so that is nice to have. We got this software because it integrates with Lightspeed POS as well.
Cons
I hope the developers can allow us to manually export our own customers lists via a filter/csv download in the future instead of the user needing to rely on Kangaroo each time. I would recommend Kangaroo using an unlimited email system, up to 10,000 emails or a similar system and build that into their contract instead of the credit system, as emails don't cost the same as SMS texts. Most providers are using the credit system and this would set them apart.
Alternatives Considered
TapMangoReasons for Choosing Kangaroo
Fivestars is very basic and suitable for beginners, but not for companies who are looking to grow. There are no metrics for behaviors other than basic redemptions, there is no ability to target groups of people based on behaviors/purchases, no white labeling. Fivestars uses their brand to promote their business, so that means it encourages customers to go anywhere that takes Fivestars, including your competitors if they also have Fivestars. If a customer unsubscribes from one Fivestar business, it will also opt them out of yours too. Customers don't recognize your brand when they get some of the notifications, so they will tune you out over time. Fivestars SMS and email program is very basic and limited.Switched From
SumUpReasons for Switching to Kangaroo
Kangaroo's pricing was a lot better in terms of implementation, set up, and annual cost.- Industry: Retail
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Great experience
Reviewed on 2024-08-13
Pros
Engaging costumers and ease of use from the customers pov
Cons
Some features are not editable like the pop up size
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
You won't be disappointed!
Reviewed on 2024-07-01
After trying a few different reward programs, we can honestly say that Kangaroo is the most user...
After trying a few different reward programs, we can honestly say that Kangaroo is the most user friendly, bang for your buck program on the market. Customer service is top notch and always available during working hours.
Pros
Ease of use and extraordinary customer service. Being able to utilize our own devices. Personalization geared toward our organization.
Cons
There was truly nothing about Kangaroo that we did not like.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Still new to their app, but the future looks very bright!
Reviewed on 2024-02-29
Pros
Customer support, amazing! Regular check-ins from [sensitive content hidden] making sure everything is going well, and then every time I find a new feature he takes his time and runs through the complete process, very hands on and makes learning the app a breeze!
Cons
Sales could have explained things a little better in regards to some of the higher tiered options, not a deal breaker as they gave me a 30 day free trial through Lightspeed.
Kangaroo FAQs
Below are some frequently asked questions for Kangaroo.Q. What type of pricing plans does Kangaroo offer?
Kangaroo offers the following pricing plans:
- Starting from: US$59.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Try Kangaroo for free! 30-Day Free Trial of the Ultimate Loyalty Program. Book a demo today! - Loyalty Essentials: $59/Month - Loyalty Engagement: $99/Month - Loyalty Ultimate: $199/Month - White-Label License with Proprietary App: $299/Month - For Enterprise, please contact sales - For API Access, please contact sales
Q. Who are the typical users of Kangaroo?
Kangaroo has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Kangaroo support?
Kangaroo supports the following languages:
Arabic, Chinese, Dutch, English, French, German, Italian, Portuguese, Spanish, Traditional Chinese
Q. Does Kangaroo support mobile devices?
Kangaroo supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Kangaroo integrate with?
Kangaroo integrates with the following applications:
Adobe Commerce, Amazon API Gateway, BigCommerce, Constant Contact, Gorgias, Judge.me, Klaviyo, Lightspeed POS, Lightspeed Retail, Magento 2 Grouped Promotions, Mailchimp, Pepperi, Shopify, Vend, WooCommerce, eCommerce Software
Q. What level of support does Kangaroo offer?
Kangaroo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for Kangaroo.
- Customer Loyalty Software
- Small Business Loyalty Programs Software
- Customer Engagement Software
- Customer Experience Software
- Gamification Software
- Customer Reference Management Software
- Customer Advocacy Software
- Referral Software
- Contest Software
- All-in-One Marketing Platform Software
- SMS Marketing Software
- Appointment Scheduling Software
