Ackroo
About Ackroo
Ackroo is a customer loyalty software designed for businesses across several industry segments, such as retail, hospitality, petroleum, and automotive. It helps organizations manage gift cards, loyalty marketing, payments, and more on a centralized platform.
Ackroo allows team members to set up, administer, and track currency, unit, and point-based reward programs across multiple locations. The email marketing tool lets employees send notifications to customers about purchase reminders, thank you shout-outs, re-opening notices, product launches, and other marketing campaigns. It enables staff members to create barcoded gift cards, manage customer registrations, generate time-based promo codes, and monitor card balances. Sales professionals can maintain a campaign-specific transaction history with details, such as card numbers, location, transaction type, purchase amount, and date.
Ackroo offers an API, which allows businesses to integrate the platform with several third-party solutions, such as Shopify POS, QuickService POS, Micros RES, Volante, and Hippos POS. The built-in dashboard lets supervisors generate insights into monthly transactions, gift-card circulation, customers, and upcoming trends, among other key metrics.
Key benefits of Ackroo
-Use your own data and insights to drive more powerful and effective marketing campaigns
-Easy to use
-In console email campaign promotions & analytics to target specific customers with special offers & news
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- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great!
Reviewed on 2021-08-23
Simple to use their products.
Simple to use their products.
Pros
Simple to use and integrates with my current software. Was easy to upload liability reports when switching over.
Cons
The iOS app doesn’t always work with processing gift cards.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Ackroo is a Great company overall!
Reviewed on 2021-08-18
The Ackroo team has been wonderful to work with. They are not your typical pushy sale people. They...
The Ackroo team has been wonderful to work with. They are not your typical pushy sale people. They are the real deal and care about helping their clients get the ultimate experience!
Pros
Our company - Audrey's Auto Repair - has found that using the Loyalty Reward Card & Gift Card programs together, it has greatly increased our client loyalty to our shop, which has had a positive impact on our return of investment.
Cons
I have not found anything in the program that I would change.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Lacks Critical Ease of Integration with Wordpress/WooCommerce
Reviewed on 2021-08-23
They are inapt when it comes to integration with eCommerce integrations other than an API which is...
They are inapt when it comes to integration with eCommerce integrations other than an API which is the most important start but insufficient.
Pros
That it has an API and ability to export reports
Cons
Lacks necessary plugins for Wordpress/WooCommerce for ability apply Gift Cards to WooCommerces product purchases!
- Industry: Construction
- Company size: 201–500 Employees
- Used Monthly for 6-12 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Ackroo Review
Reviewed on 2021-08-18
Increased employee efficiency in regards to the submission and approval of monthly expense reports....
Increased employee efficiency in regards to the submission and approval of monthly expense reports. Significantly reduced the amount of paper and paper retention given the supporting documentation was stored on the cloud. Reports provided the accounting department insight as to what and where our employees were spending the most during their travel time; allowed our company to arrange corporate discounts.
Pros
Very easy to implement, especially with the multiple general ledger and ERP systems we currently use. The training resources allowed us to easily deploy the program to our employees with minimal assistance from the accounting department. Being able to set up delegate profiles allowed the accounting department the ability to review expense reports prior to employee submission to managers for approval.
Cons
Customer service post implementation was delayed. Routine questions took time to get responses and it was done primarily via support tickets / email. I would strongly suggest a dedicated account manager along with direct contact numbers for support depending on the issue.
Alternatives Considered
SAP ConcurReasons for Switching to Ackroo
Cost & implementation process- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great gift card system fro our Restaurant
Reviewed on 2021-08-17
Ackroo is oour Gift Card system. It runs a system that works has 1000's of gift cares with 10's of...
Ackroo is oour Gift Card system. It runs a system that works has 1000's of gift cares with 10's of 1000s of dollars.
Pros
Easy to use. Very Reliable. Great analytics
Cons
Integrates with our POS system but sometimes there are glitches with gift cards. Communication errors. Probably less than 1% of the time though.
Ackroo FAQs
Below are some frequently asked questions for Ackroo.Q. What type of pricing plans does Ackroo offer?
Ackroo offers the following pricing plans:
- Starting from: $35.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Ackroo is available across three-pricing plans, outlined below. Gift Card & Promo Program: $35/month (per location) eGift Card Program: $35/month Loyalty Program: $100/month (per location) Enterprise: Please contact Ackroo directly for pricing details.
Q. Who are the typical users of Ackroo?
Ackroo has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Ackroo support?
Ackroo supports the following languages:
English, French
Q. Does Ackroo support mobile devices?
Ackroo supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does Ackroo integrate with?
Ackroo integrates with the following applications:
Clover, Hippos POS, Lightspeed, Lightspeed POS, Maitre'D, Moduurn, Shopify POS, Squirrel POS, Vend
Q. What level of support does Ackroo offer?
Ackroo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support
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