Ackroo

Customer loyalty management and gift-card distribution tool

About Ackroo

Ackroo is a customer loyalty software designed for businesses across several industry segments, such as retail, hospitality, petroleum, and automotive. It helps organizations manage gift cards, loyalty marketing, payments, and more on a centralized platform.

Ackroo allows team members to set up, administer, and track currency, unit, and point-based reward programs across multiple locations. The email marketing tool lets employees send notifications to customers about purchase reminders, thank you shout-outs, re-opening notices, product launches, and other marketing campaigns. It enables staff members to create barcoded gift cards, manage customer registrations, generate time-based promo codes, and monitor card balances. Sales professionals can maintain a campaign-specific transaction history with details, such as card numbers, location, transaction type, purchase amount, and date.

Ackroo offers an API, which allows businesses to integrate the platform with several third-party solutions, such as Shopify POS, QuickService POS, Micros RES, Volante, and Hippos POS. The built-in dashboard lets supervisors generate insights into monthly transactions, gift-card circulation, customers, and upcoming trends, among other key metrics.

Pricing starting from:

$35.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Ackroo

-Use your own data and insights to drive more powerful and effective marketing campaigns

-Easy to use

-In console email campaign promotions & analytics to target specific customers with special offers & news

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English, French

Pricing starting from:

$35.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Ackroo Software - Interactive console to track, manage & analyze your efforts.  Create marketing campaigns to drive more revenue using your own data!
Ackroo Software - Get a snapshot of your program in one easy click!  Dive deeper to take action and get the most out of your marketing efforts.
Ackroo Software - Track, manage & analyze your efforts.  Make informed business decisions using your own data.
Ackroo Software - Keep tabs on all transactions & perform special functions like one-off promos & targeted marketing campaigns.
Ackroo Software - Use our built-in email editor + your own customer data to send targeted campaigns.  See the results right in your console!
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Ackroo video
Ackroo video
Ackroo Software - Interactive console to track, manage & analyze your efforts.  Create marketing campaigns to drive more revenue using your own data!
Ackroo Software - Get a snapshot of your program in one easy click!  Dive deeper to take action and get the most out of your marketing efforts.
Ackroo Software - Track, manage & analyze your efforts.  Make informed business decisions using your own data.
Ackroo Software - Keep tabs on all transactions & perform special functions like one-off promos & targeted marketing campaigns.
Ackroo Software - Use our built-in email editor + your own customer data to send targeted campaigns.  See the results right in your console!

Features

Total features of Ackroo: 40

  • API
  • Activity Dashboard
  • Activity Tracking
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Campaign Segmentation
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard Software
  • Data Import/Export
  • Discount Management
  • Email Management Software
  • Email Marketing Software
  • Engagement Tracking
  • Gift Card Management
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management Software
  • Mobile Access
  • Multi-Campaign
  • Performance Metrics
  • Point of Sale (POS)
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Third Party Integrations
  • Transaction History

Alternatives

SAP Concur

4.2
#1 Alternative to Ackroo
SAP Concur solutions simplify expense, travel, and invoice management for greater visibility and control.

ShowHows

0
#2 Alternative to Ackroo
ShowHows is a web-based platform which lets businesses create web-based, embeddable how-to and tutorial guides for...

Kangaroo

4.6
#3 Alternative to Ackroo
Kangaroo Rewards is a digital loyalty program with automated marketing technology to engage customers, increase sales,...

TapMango

4.8
#4 Alternative to Ackroo
TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants....

Reviews

Overall rating

4.2 /5
(21)
Value for Money
4/5
Features
4.1/5
Ease of Use
4.1/5
Customer Support Software
4.2/5

Already have Ackroo?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 21
Alex
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great!

Reviewed on 2021-08-23

Simple to use their products.

Simple to use their products.

Pros

Simple to use and integrates with my current software. Was easy to upload liability reports when switching over.

Cons

The iOS app doesn’t always work with processing gift cards.

Audrey
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Ackroo is a Great company overall!

Reviewed on 2021-08-18

The Ackroo team has been wonderful to work with. They are not your typical pushy sale people. They...

The Ackroo team has been wonderful to work with. They are not your typical pushy sale people. They are the real deal and care about helping their clients get the ultimate experience!

Pros

Our company - Audrey's Auto Repair - has found that using the Loyalty Reward Card & Gift Card programs together, it has greatly increased our client loyalty to our shop, which has had a positive impact on our return of investment.

Cons

I have not found anything in the program that I would change.

Micah
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Lacks Critical Ease of Integration with Wordpress/WooCommerce

Reviewed on 2021-08-23

They are inapt when it comes to integration with eCommerce integrations other than an API which is...

They are inapt when it comes to integration with eCommerce integrations other than an API which is the most important start but insufficient.

Pros

That it has an API and ability to export reports

Cons

Lacks necessary plugins for Wordpress/WooCommerce for ability apply Gift Cards to WooCommerces product purchases!

Catherine
Overall rating
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Good option for gift cards

Reviewed on 2022-07-10

My overall experience with Ackroo has been great.

My overall experience with Ackroo has been great.

Pros

Ackroo is very user friendly and staff understands rapidly how to use it with our current POS.

Cons

The only thing I dislike is the monthly price that I find a little bit high because I do not do that many gift cards transactions per month.

Matthew
Overall rating
  • Industry: Construction
  • Company size: 201-500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Ackroo Review

Reviewed on 2021-08-18

Increased employee efficiency in regards to the submission and approval of monthly expense reports....

Increased employee efficiency in regards to the submission and approval of monthly expense reports. Significantly reduced the amount of paper and paper retention given the supporting documentation was stored on the cloud. Reports provided the accounting department insight as to what and where our employees were spending the most during their travel time; allowed our company to arrange corporate discounts.

Pros

Very easy to implement, especially with the multiple general ledger and ERP systems we currently use. The training resources allowed us to easily deploy the program to our employees with minimal assistance from the accounting department. Being able to set up delegate profiles allowed the accounting department the ability to review expense reports prior to employee submission to managers for approval.

Cons

Customer service post implementation was delayed. Routine questions took time to get responses and it was done primarily via support tickets / email. I would strongly suggest a dedicated account manager along with direct contact numbers for support depending on the issue.

Alternatives Considered

SAP Concur

Reasons for Switching to Ackroo

Cost & implementation process
Showing 5 reviews of 21 Read all reviews

Ackroo FAQs

Below are some frequently asked questions for Ackroo.

Ackroo offers the following pricing plans:

  • Starting from: $35.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Ackroo is available across three-pricing plans, outlined below. Gift Card & Promo Program: $35/month (per location) eGift Card Program: $35/month Loyalty Program: $100/month (per location) Enterprise: Please contact Ackroo directly for pricing details.

Ackroo has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Ackroo supports the following languages:

English, French

Ackroo supports the following devices:

iPhone (Mobile), iPad (Mobile)

Ackroo integrates with the following applications:

Clover, Hippos POS, Lightspeed, Lightspeed POS, Maitre'D, Moduurn, Shopify POS, Squirrel POS, Vend

Ackroo offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support

Related categories

See all software categories found for Ackroo.