--- description: Detailed reviews on DialedIn CCaaS based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare DialedIn CCaaS with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: DialedIn CCaaS Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [DialedIn CCaaS](/software/104279/chasedata) # DialedIn CCaaS Canonical: https://www.getapp.ca/software/104279/chasedata Page: 1 / 14\ Next: [Next page](https://www.getapp.ca/software/104279/chasedata?page=2) > DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics. > > Verdict: Rated **4.8/5** by 325 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of DialedIn CCaaS Achieving call center success means competing against integration with websites, social media, email, and traditional mass mail – and succeeding. Most cloud-based contact center solutions don’t do enough for your sales staff or customers. Here’s how partnering with DialedIn supports your staff and provides a fast callback while the customer's interest is still strong: • Increased Agent Productivity: Always know what your contact center agents are doing with their phone time. Robust tools keep track of how many contacts are made with clients, sales completed and how long they pause between calls. • Improved Customer Satisfaction: Inbound or outbound, no matter what industry, high-quality contact center services are a key to the client experience. DialedIn's contact center software solution makes each call quick, efficient, and personal. • Reduced Operation Costs: Whether your center’s calls are inbound or outbound, you will lower your costs and increase productivity. Your staff will love the enhanced functionality that occurs through interfaces with common apps, your financial department will love the lift to the bottom line. • Faster Business Decisions: Industry-specific needs require industry-specific call solutions. Your B2B or B2C call center needs to have data at its fingertips. DialedIn’s customizable solutions support every department from sales to customer service. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 325 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ChaseData - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User - **Pricing Details**: Small business: $89 per user per month Professionals: $139 per user per month Enterprise : $169 per user per month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM Software - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (9 total) - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Oracle CRM On Demand - Salesforce Sales Cloud - SugarCRM - Zapier - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) - [Predictive Dialer Software](https://www.getapp.ca/directory/849/predictive-dialer/software) - [Telephony Software](https://www.getapp.ca/directory/294/telephony/software) - [Inside Sales Software](https://www.getapp.ca/directory/761/inside-sales/software) ## Alternatives 1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (881 reviews) 2. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1786 reviews) 4. [Readymode](https://www.getapp.ca/software/107701/xencall) — 4.6/5 (143 reviews) 5. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (919 reviews) ## Reviews ### "Good Customer Relations Management System\!" — 5.0/5 > **Kenidra** | *January 23, 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The system was very easy to use. DialedIn would automatically call people. The prompts for the calls were clear. > > **Cons**: Sometimes I couldn't press Shift A or Shift N to disposition calls. > > While working, I could easily maneuver between different campaigns to pitch vacations to existing customers. ----- ### "At the top of their game." — 5.0/5 > **Cheri** | *April 29, 2026* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: The staff is amazing, friendly and always go the extra mile to help. I would recommend them to everyone. > > **Cons**: I seriously cannot find any cons. I have works customer service for over 40 years. They are one on the best at what they do. > > Perfect. Everyone I have come in contact with has been great. Its very rare that no matter who you talk to you get the same great service. ----- ### "Lead generator at ACR" — 3.0/5 > **Amanda** | *March 18, 2025* | Telecommunications | Recommendation rating: 3.0/10 > > **Pros**: I like the predictive dialer where you dont have to manaually call every call you make. > > **Cons**: The lag and sometimes the dialer going down often recently. > > It makes thing alot easier with my job and is easy to use ----- ### "Easy to Use and Keeps Everything in One Place" — 5.0/5 > **Angelica** | *March 20, 2026* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: I use DialedIn at work and I enjoy that it can do more than any typical dialer. I can keep my leads organized, track my calls, and jot down notes and dispositions very easily. Nothing feels complicated and it didn’t take long at all to figure out, which I really like. > > **Cons**: The interface looks pretty basic and could use a more modern refresh, but other than that I have no complaints. ----- ### "Simple all in one solution." — 5.0/5 > **Ricardo** | *April 7, 2026* | Market Research Software | Recommendation rating: 10.0/10 > > **Pros**: Everything was automatic and secure. The menus were very straightforward. If there was any hiccup, it was as easy as restarting the application. > > **Cons**: I had to pause my availability in order to check the stats. I feel like a more easy way to access this information is crucial. > > Overall its a good, straightforward program. Easy to navigate, easy to solve problems. Makes it much easier for us customer agents and the people training. ----- Page: 1 / 14\ Next: [Next page](https://www.getapp.ca/software/104279/chasedata?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/104279/chasedata) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data