--- description: Detailed reviews on DialedIn CCaaS based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare DialedIn CCaaS with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: DialedIn CCaaS Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [DialedIn CCaaS](/software/104279/chasedata) # DialedIn CCaaS Canonical: https://www.getapp.ca/software/104279/chasedata Page: 1 / 14\ Next: [Next page](https://www.getapp.ca/software/104279/chasedata?page=2) > DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics. > > Verdict: Rated **4.8/5** by 324 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of DialedIn CCaaS Achieving call center success means competing against integration with websites, social media, email, and traditional mass mail – and succeeding. Most cloud-based contact center solutions don’t do enough for your sales staff or customers. Here’s how partnering with DialedIn supports your staff and provides a fast callback while the customer's interest is still strong: • Increased Agent Productivity: Always know what your contact center agents are doing with their phone time. Robust tools keep track of how many contacts are made with clients, sales completed and how long they pause between calls. • Improved Customer Satisfaction: Inbound or outbound, no matter what industry, high-quality contact center services are a key to the client experience. DialedIn's contact center software solution makes each call quick, efficient, and personal. • Reduced Operation Costs: Whether your center’s calls are inbound or outbound, you will lower your costs and increase productivity. Your staff will love the enhanced functionality that occurs through interfaces with common apps, your financial department will love the lift to the bottom line. • Faster Business Decisions: Industry-specific needs require industry-specific call solutions. Your B2B or B2C call center needs to have data at its fingertips. DialedIn’s customizable solutions support every department from sales to customer service. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 324 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ChaseData - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User - **Pricing Details**: Small business: $89 per user per month Professionals: $139 per user per month Enterprise : $169 per user per month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM Software - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (9 total) - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Oracle CRM On Demand - Salesforce Sales Cloud - SugarCRM - Zapier - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) - [Predictive Dialer Software](https://www.getapp.ca/directory/849/predictive-dialer/software) - [Telephony Software](https://www.getapp.ca/directory/294/telephony/software) - [Inside Sales Software](https://www.getapp.ca/directory/761/inside-sales/software) ## Alternatives 1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (871 reviews) 2. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1781 reviews) 4. [Readymode](https://www.getapp.ca/software/107701/xencall) — 4.6/5 (142 reviews) 5. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (916 reviews) ## Reviews ### "Good Customer Relations Management System\!" — 5.0/5 > **Kenidra** | *January 23, 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The system was very easy to use. DialedIn would automatically call people. The prompts for the calls were clear. > > **Cons**: Sometimes I couldn't press Shift A or Shift N to disposition calls. > > While working, I could easily maneuver between different campaigns to pitch vacations to existing customers. ----- ### "Review on September 10 2025" — 5.0/5 > **Marcus** | *September 10, 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I like how dialed in simplify and saves me time when I need to dial multiple numbers throughout the day I can auto dial or manually dial and the hands-free aspect as well. > > **Cons**: There’s nothing that really comes to mind that I did not like about dialed in. I have had times where I needed to restart my computer, but that would fix any bug issue that I ever dealt had with dialed in so overall it is had been a very good experience. > > Overall, my experience without in has been a positive, time saving good experience. I plan on continuing to use dialed in, and I have used other companies in the past, and by far dialed in, has been the most seamless and easy to use service. ----- ### "Lead generator at ACR" — 3.0/5 > **Amanda** | *March 18, 2025* | Telecommunications | Recommendation rating: 3.0/10 > > **Pros**: I like the predictive dialer where you dont have to manaually call every call you make. > > **Cons**: The lag and sometimes the dialer going down often recently. > > It makes thing alot easier with my job and is easy to use ----- ### "Smooth and Reliable Call‑Handling Experience" — 5.0/5 > **Aja Nurse** | *March 3, 2026* | Telecommunications | Recommendation rating: 5.0/10 > > **Pros**: I like that DialedIn is easy to use, keeps calls organized, and helps me transfer customers quickly and smoothly. > > **Cons**: I don’t like the occasional system slowdowns and delays, because they interrupt the call flow and make transfers harder. > > I have had a good overall experience with DialedIn because it supports my workflow, keeps calls structured, and makes daily tasks easier, even though the system can be slow at times. ----- ### "Amazing Customer Service" — 4.0/5 > **Krissy** | *November 19, 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Interface, ease of use, the customer service. Especially \[sensitive content hidden\], it's hard to get people who actually care and want to help, not to mention going above and beyond for me. > > **Cons**: I find the price is high for a small company like mine, where there's only 10 employees including myself. The fact that bigger corporations get a better seat price is sad. Small companies are the ones who need the better deals/prices. > > \[sensitive content hidden\] was there to get me up an going, she literally went above and beyond. Talking to me day and night and going back and forth making sure all my questions were answered and got me set up super fast in a pinch. \[sensitive content hidden\] has been so helpful and respectful, he helps me with any questions and has such a good calm energy about him, I appreciate the diret contact to him and all the help he gives me. ----- Page: 1 / 14\ Next: [Next page](https://www.getapp.ca/software/104279/chasedata?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/104279/chasedata) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data