About Recurly

As the leading recurring billing platform, Recurly ensures setup is easy, integrations are quick, and our service scales with the needs of your business. With Recurly you'll be ready to accept payments and focus on growing your sales in no time.

Recurly, Inc. provides enterprise-class recurring billing management for thousands of subscription-based SaaS, Web 2.0, Mobile, content and publishing businesses worldwide. Businesses like Groupon, Salesforce, JibJab Media, Hubspot, GOOD.is, LinkedIn and DISH Digital depend on Recurly’s ability to deliver recurring billing automation.

As the leading recurring billing platform Recurly ensures setup is easy, integrations are quick and our service sales with the needs of any business. With Recurly merchants can be ready to accept payments and focus on growing sales in days not weeks.

We improve subscriber economics
Recurly reduces subscriber churn resulting from unnecessary credit card declines. Card recycling delivers a 10-27% improvement in recovered invoices.

We improve operational efficiency
Our dashboard helps merchants easily handle customer-related billing issues. Upgrades, downgrades, voids and refunds are all handled with a few simple clicks. No training required.

Easy & Efficient Administration
No training required. A simple and intuitive design means anyone within your organization can quickly act on customer billing decisions without getting bogged down by your billing system.

Complete with a customer management dashboard, Recurly quietly sits on top of your merchant account, letting you address complex functions with ease. We automate complicated calculations and adjustments, making it simple to create new products and price points, move users between products and packages, prorate mid-cycle changes, issue credits and refunds, and modify renewal dates.

Easy Setup & Integration
Be up and running in days, not months. Whether your company is in need of a speedy deployment or a seamless and highly customized integration, Recurly provides flexible features for custom and professional implementations.

Worry-Free Security
Recurly is a PCI Level 1 Service Provider. This enables Recurly to store credit cards on your behalf, so that your company does not have to invest in PCI compliance.

No Gateway Lock-In
Switch your gateway anytime. Choose from over a dozen payment gateways and processing partners to ensure that you have plenty of mobility for your business to grow.

Don't have a gateway? Try the Recurly Gateway - the only payment gateway designed specifically for subscription billing.

Improve ROI Through Customer Retention
Whether you want to avoid building a billing system from scratch or wish to retire a rigid and unwieldy home-grown system, Recurly is designed to improve your bottom line.

Cut Credit Card Declines Up to 27%
Credit card declines can crush the performance of your business. Recurly's proprietary decline logic works on your behalf to automatically correct over 60 common error types without having to reach out to your customers. Our ability to correct and successfully retry these cards prevents lost revenue and increases your customer retention rate.

Rich Reporting Data
Recurly offers clear visibility into the healthy of your business with a variety of reports relevant for subscription-based business models.

Take a Free Test Drive
Visit Recurly.com to sign up for a fully functional, free demo account to decide if Recurly is right for your business. We won't charge you a penny until you switch your account into production and are ready to accept live credit cards from your customers. Start free today!

Pricing starting from:

US$149.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Recurly

We improve subscriber economics
Recurly reduces subscriber churn resulting from unnecessary credit card declines. Card recycling delivers a 10-27% improvement in recovered invoices.

We improve operational efficiency
Our dashboard helps merchant staff easily handle customer-related billing issues. Upgrades, downgrades, voids and refunds are all handled with a few simple clicks. No training required.

We reduce PCI compliance costs
As a level 1 PCI compliant service provider Recurly greatly reduces your costs and obligations associated with PCI compliance.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, Germany, United Kingdom and 3 others, Ireland, Japan, United States

Supported Languages

English

Pricing starting from:

US$149.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of Recurly: 40

  • ACH Payment Processing
  • API
  • Advertising Management
  • Billing & Invoicing
  • Campaign Management Software
  • Cancellation Management
  • Compliance Management
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customizable Invoices
  • Dashboard Software
  • Data Security
  • Debit/Credit Card Processing
  • Deferred Billing
  • Discount Management
  • Dunning Management
  • Electronic Payments
  • Enrollments/Onboarding
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Access
  • Mobile Payments
  • Multi-Currency
  • Multi-Period Recurring Billing
  • Multiple Payment Options
  • Online Invoicing
  • Online Payments
  • Order Management Software
  • PCI Compliance Software
  • Payment Processing Services Integration
  • Payment Processing Software
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Self Service Portal
  • Subscription Plan Management
  • Third Party Integrations
  • Usage Tracking/Analytics

Alternatives

PayPal

4.7
#1 Alternative to Recurly
PayPal Commerce Platform is a comprehensive solution designed to serve your business needs and your customers, whether...

Zoho Subscriptions

4.5
#2 Alternative to Recurly
Zoho Subscriptions is a subscription billing and management solution designed for a wide business range - from growing...

OneBill

4.7
#3 Alternative to Recurly
OneBill is a revenue management software that provides businesses with tools to streamline subscription management and...

Chargebee

4.4
#4 Alternative to Recurly
Chargebee helps you manage your recurring billing & subscriptions by working as a layer of billing intelligence on top...

Reviews

Overall rating

4.5 /5
(49)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support Software
4.6/5

Already have Recurly?

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Showing 5 reviews of 49
Jack T.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Incredible Support

Reviewed on 2020-07-31

We've used Recurly to power our billing for over 5 years now and it's fully integrated into our...

We've used Recurly to power our billing for over 5 years now and it's fully integrated into our systems and processes. We're big fans of the ease of use and bigger fans of the phenomenal support.

Pros

While the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly.

Cons

No major cons I can think of. We're trying to integrate GoCardless and it's been a little clunky, but I don't think that's at the fault of Recurly.

Edgardo G.
Overall rating
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Recurly Covers all your billing needs

Reviewed on 2020-05-20

Recurly has the best subscription billing service that I have worked with (I have used several)....

Recurly has the best subscription billing service that I have worked with (I have used several). Their costs are fair and as mentioned previously, the freedom I have to set up everything the way I want to based on my needs is the reason why we will continue to use this service.

Pros

What I like the most about Recurly is the versatility, I have many options to send customized discounts, codes, create plans, edit renewals dates, process manual payments, send invoices, set up alerts, customize invoices and provide credits.

Cons

If I can say anything that I don't like is that sometimes a pop-up comes up for support and gets in the way of me working when I'm not looking to contact support. I understand the platform is just letting me know I can contact support for any issues and how but for experience users that know how to do this already, it can just be a little annoying.

Shannon F.
Overall rating
  • Industry: Financial Services Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Brief overview of Recurly from a daily user

Reviewed on 2021-09-16

Pros

Dunning management, ease of editing, searchability and filters make location various transactions easier.

UI/UX is on point.

Cons

Helps docs could be updated. It feels like they’re written for developers, but not always for the daily user.

Poohan N.
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Disappointing customer support

Reviewed on 2020-03-12

Pros

decent interface. good integration functionality although this breaks every so often.

Cons

Customer service was disappointing at best. Charged us thousands of dollars for collecting on a single bill.
We flagged this to them multiple times but got passed around 5 different customer support people and eventually told us that they wouldn't entertain our request. We have been a customer of theirs for over three years and its so disappointing to feel ripped off this way.

Mark R.
Overall rating
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A must for emerging subscription-based business model

Reviewed on 2021-06-29

Recurly is packed with features. It's not the cheapest one in the market but it fulfills our need....

Recurly is packed with features. It's not the cheapest one in the market but it fulfills our need. There are some features we wish would be an add-on which will save us some dollars because we don't use it. The customer support is important to us and they are responsive and knowledgeable. There is a little learning curve when rolling this out to new hires.

Pros

Besides integrating well with our existing tools. We are fond of Recurly because we can accommodate a wider reach of customers beyond month-to-month plans. The subscriptions can be customized the way we like it (think annual plans, prepaid plans, every other month, every three month-type of billing.)

The invoicing feature allows our sales team to close deals without asking for upfront credit card information. Once accounts have been set up, we can always provide a specific link so customers can pay by themselves reducing the amount of people seeing their cards thus building trust.

Cons

When processing a refund, it generates another invoice with a different invoice number. I think it would be better if the actual invoice will be updated to say "fully refunded/partially refunded" instead of creating another one.

For security reasons, the software times out over a period of inactivity. When 2-step verification is enabled, it will always ask for it when you re-login...just a minor annoyance.

Alternatives Considered

Stripe

Reasons for Switching to Recurly

Stripe doesn't have a recurring feature and their invoicing solution isn't as user-friendly as Recurly.
Showing 5 reviews of 49 Read all reviews

Recurly FAQs

Below are some frequently asked questions for Recurly.

Recurly offers the following pricing plans:

Expect Transparent Pricing. Recurly believes in making our services accessible for businesses of all sizes. With a low-cost monthly fee and pay-as-you-go model - we don't get paid until you do. No hidden fees. No high-pressure salespeople. No long-term contracts

Recurly has the following typical customers:

11-50, 51-200, 201-500, 501-1,000, 1,001+

Recurly supports the following languages:

English

Recurly supports the following devices:

Recurly integrates with the following applications:

ActiveCampaign, Adyen, Amazon Pay, Ambassador, Apple Pay, Attribution, Authorize.Net, Avalara, Bambora, Braintree, Brightback, CardConnect Mobile, Chargeback, ChartMogul, CyberSource, Drip, Drupal, Fiserv, Fivetran, Gmail, GoCardless, HipChat, HubSpot CRM, Intercom, Keap, Kissmetrics, Kount, LeadDyno, Leapfin, Mailchimp, Mailgun, MerchantE, NetSuite, Ninja Forms, Okta, Opayo, PayPal, Pirate Ship, Post Affiliate Pro, Quickbooks Online, SaaSquatch, Salesforce Platform, Slack, Slemma, Snowflake, Stitch, Stripe, SugarCRM, SwipeSum, Tray.io, Trello, Vertex, Worldpay, Xero, Zapier, Zendesk

Recurly offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, Chat

Related categories

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