ShipHero
ShipHero
About ShipHero
ShipHero is a cloud-based multi-channel inventory and warehouse management solution aimed at merchants and Third-Party Logistics (3PL) providers. The software offers tools for managing orders, inventory, barcoding, batch picking, shipping, returns, and more. ShipHero automatically syncs inventory across multiple eCommerce stores, such as Amazon, eBay, Shopify, BigCommerce, Walmart, and Etsy. All inventory changes are tracked, including receiving, fulfilled orders, restocked returns, cycle counts, and manual updates. Barcodes for products, totes, boxes, and locations can be created, managed, printed, and scanned, and ShipHero automatically determines optimal picking routes to streamline the pick & pack process. Integrations with multiple shipping providers ensures that users can find the cheapest shipping options and share tracking information with customers.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of ShipHero
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Australia, Canada, United Kingdom, United States
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of ShipHero: 56
Alternatives
Fishbowl
Easyship
Stamps.com
ShipStation
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Time used
86 Reviews
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- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Mediocre
Reviewed on 2018-03-30
Pros
That you can keep track of inventory that is "on hand" and "available". I also like how you can arrange all of your inventory in a certain order and assign it a location so that when you're picking orders you go in order and don't have to keep walking up and down aisles.
Cons
It is glitchy. Inventory counts will be off just after a few days of correcting them. We've also had connection problems with the software and our printers. The customer support chat people are also not very helpful.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Best Option on the Market
Reviewed on 2022-01-04
It has been a great experience overall (compared to our previous systems that ShipHero replaced)....
It has been a great experience overall (compared to our previous systems that ShipHero replaced). We use the software to organize and manage our warehouse/inventory with barcoded locations and products. The application is very easy to use on our iPads and desktop ship stations.
Pros
The onboarding team was very helpful with walking us through the set up process. It's easy to get lost in the features since there are SO MANY, which is a huge benefit. The interface is nicely designed and easy to navigate.
Cons
The software can be a bit buggy at times - there's random one-off issues that'll pop up for just that day or over the course of a few weeks before it's fixed. We have only been using the software full-time for the past 2 months, so it may just be growing pains and getting situated with the software. We haven't experienced any deal breakers.
Reasons for Choosing ShipHero
Shipstation was really great at shipping orders, but was not the best with warehouse/inventory management - especially with barcodes or warehouse locations.Switched From
ShipStationReasons for Switching to ShipHero
Response from ShipHero
Hello Ryan,
Thank you so much for taking the time to leave us a review. We really appreciate your business and your insight as you get up and running with our software. We're so glad that you're finding benefits to using ShipHero and that your experience so far as been almost completely positive. Thank you again!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
DO NOT USE THEM! ABSOLUTE SLIME! Suing them with all four companies I onboarded here
Reviewed on 2023-06-28
First, they have a kind caring sales person tell you why you are better off with them, and how...
First, they have a kind caring sales person tell you why you are better off with them, and how their pricing is better and no hidden fees etc, all upfront including Amazon FBA prep, which I got a cheaper single Prep Fee + Labels (we send small amounts, not truckloads)ONCE SIGNED UPOnce you sign up, all the problems start. Your salesperson disappears and is gone forever never to answer you again. You are stuck ONLY with email via their customer support team. LATE SHIPPINGI will say, they did at least finally fix this. But for the first 4-6 months, orders would sit for upto two weeks not moving. Delivered inventory, longer. They did in the end, finally fix this and ship timely.TERRIBLE LOGISTICS & TIMELINESThis is ALL a lie. Just about every single package is delivered FAR later then the promised timeline. And its because of their weird logistics. They give the packages to DHL, who trucks them from Las Vegas, NV to Compton, CA, then it sits (and is usually lost) in Compton, before USPS finishes the shipment.It makes no sense and average delivery time is 7 days. When you have 2 Day or Overnight Shipments, its a lie. Its always delivered 1-2 days late and they don't refund you.LOST PACKAGES UPTO 7%They switched to this weird logistics setup, would see as high as 7% of all shipments being lost, never scanned. We lose the inventory and they don't refund us.Out of space now, but INFLATED CHARGING (random charges), missing inventory (lots), its all a scam
Pros
Nothing, nothing, nothing, nothing, nothing
Cons
Everything Everything Everything Everything Everything
- Industry: Warehousing
- Company size: 51–200 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Could not run my warehouse without it
Reviewed on 2022-01-04
We are a #PL warehouse and our work has hugely increased. Without ShipHero we could not have taken...
We are a #PL warehouse and our work has hugely increased. Without ShipHero we could not have taken on the volume of work we did using our old WMS software.
Pros
The best thing we like about ShipHero is that i can bring in new/pemp staff and have them working by themselves with 5-10 min.
Cons
The reports it runs could be better. More reports, more detailed reports, automaticity run reports.
Response from ShipHero
Hello Mark!
Thank you for leaving such an amazing review! We're so glad that ShipHero has allowed you to grow and scale your business. It's also great to know that ShipHero can help you get new employees up and running so quickly. We really appreciate your business and the time you took to leave a review. Thanks again!
- Industry: Warehousing
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Clear choice for warehousing and fulfillment
Reviewed on 2020-02-11
Shiphero has helped my business immensely! The roll out and set up was much quicker than what we...
Shiphero has helped my business immensely! The roll out and set up was much quicker than what we would have expected saving a tremendous amount of time and money. Once it was live, our ability to effectively manage our workflow with a focus on accuracy and efficiency has been a night and day difference from our previous system significantly reducing our picking and packing errors. I truly feel that we now have a system that can support much larger future growth without breaking the bank.
Pros
Simple, clean and incredibly user friendly interface which takes the guess work out of training and implementation all while being more cost conservative compared to other options.
Cons
Reporting and billing functionality could use some upgrades to provide "Snap shot" reports. Client billing set up is clunky and doesn't have very detailed customization
Reasons for Choosing ShipHero
Needed a more functional WMS that supports 3PL operations.Switched From
ShipStationReasons for Switching to ShipHero
ShipHero FAQs
Below are some frequently asked questions for ShipHero.Q. What type of pricing plans does ShipHero offer?
ShipHero offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Please contact us to request a personalized demo & quote.
Q. Who are the typical users of ShipHero?
ShipHero has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ShipHero support?
ShipHero supports the following languages:
English
Q. Does ShipHero support mobile devices?
ShipHero supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does ShipHero integrate with?
ShipHero integrates with the following applications:
6 River Systems, Adobe Commerce, BigCommerce, Brightpearl, FedEx Ship Manager, FirstMile, FlavorCloud, Flxpoint, Global-e, Inventory Planner, Klaviyo, Make, Managed WooCommerce, NetSuite, Nulogy, Order Desk, Pipe17, SPS Commerce, Segmail, Sendcloud, Sendle, Shippo, Shopify, Shopify Plus, WooCommerce, Xero
Q. What level of support does ShipHero offer?
ShipHero offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat
Related categories
See all software categories found for ShipHero.
Inventory Management Software