--- description: Detailed reviews on ShipMonk based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare ShipMonk with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ShipMonk Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [eCommerce Platforms](/directory/744/ecommerce/software) > [ShipMonk](/software/2055870/shipmonk) # ShipMonk Canonical: https://www.getapp.ca/software/2055870/shipmonk Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/2055870/shipmonk?page=2) > ShipMonk helps ecommerce brands scale through technology-driven fulfillment solutions that enable entrepreneurs to stress less and grow more. We’re America’s lead third-party logistics provider with 2,000+ team members across 12 state-of-the-art 3PL facilities in the US, Canada, Mexico, and Europe. > > Verdict: Rated **4.1/5** by 139 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ShipMonk ShipMonk provides DTC ecommerce brands seeking B2B retail distribution and omnichannel fulfillment the technology they need to grow and scale efficiently. Our advanced 3PL platform offers a cloud-based order, inventory, and warehouse management system that helps businesses of all sizes across all verticals streamline shipping and order fulfillment via a unified portal. This first-of-its-kind platform offers a user-friendly "one-stop shop" for every 3PL resource, thus taking the guesswork out of managing the different layers of your operation. Whether you’re a startup, a long-established business, or anything in between, our 3PL software enables ecommerce business owners to stress less and grow more by providing incredible data, transparency, and control over their fulfillment in an easy-to-use system. For example, the ShipMonk platform includes an inventory portal, which allows enterprises to: View bestselling items Blacklist old stock-keeping units (SKUs) Receive alerts for low inventory Track stock levels across multiple sales channels The platform allows administrators to automatically import order data, send automated notifications to customers, and monitor the status from placing of order to final delivery. Supervisors can handle warehouses, fulfill orders by custom assignment rules, and add special projects based on delivery requirements. Furthermore, our superior 3PL technology allows business owners to manage: Custom packing processes Returns management Customized labeling and packing lists EDI compliance Cross docking Multi-retailer support ShipMonk software supports integration with various third-party applications such as Squarespace, Stripe, Goodsie, Celery, and more. We also offer multiple sales channel management, analytics, kitting, shipping management, forecasting, flash sales, Amazon FBA preparation services, and barcoding, as well as features to support our goal of prioritizing product offerings that help our clients provide superior A-Z service to their customers. Building off that, another advanced software we supply ecommerce brands at ShipMonk with is our post-purchase suite, MonkProtect™. This innovative solution keeps lost, stolen, or damaged packages from negatively impacting our clients’ reputations and profitability. The fully-integrated suite allows customers to easily self-report issues while offering clients added revenue streams and integration with branded tracking. All in all, ShipMonk has always operated with a singular guiding principle: help ecommerce brands scale through technology-driven fulfillment solutions that enable entrepreneurs to devote more time to the things that matter most in their businesses. This began in 2014 when our CEO and Founder Jan Bednar discovered that international shipping was largely inaccessible due to cost and complexity, and antiquated technology kept small-to-medium-sized companies from competing alongside broader market giants. He set out to change that with a tech-driven approach to fulfillment. The goal: create customer-facing, forward-thinking solutions that challenge long-static logistics standards, keep up with the ever-evolving ecommerce landscape, and make fulfillment user-friendly for brands of all sizes so they can focus on growing their businesses. As ShipMonk has expanded internationally to 11 state-of-the-art facilities, our dedication to these ideals has never wavered, and our commitment to customer service is just as strong. Need any help with our software? ShipMonk shines in customer service with a 97.35% rate for completely resolved support tickets in 2022 (up from 2021’s 96%) and a rising 85.8% rate for first-contact resolution. Discover everything ShipMonk 3PL technology can do for your ecommerce brand now\! ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 139 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ShipMonk - **Founded**: 2014 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, Czechia, Mexico, United Kingdom, United States ## Features - 3PL Management - API - Activity Dashboard - Activity Tracking - Air Shipping - Alerts/Notifications - Backorder Management - Barcode Recognition - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Bills of Lading - Carrier Management - Channel Management Software - Claims Management Software - Contact Database - Container Shipping - Cost Tracking - Cross Docking - Customer History ## Integrations (19 total) - Adobe Commerce - Big Cartel - BigCommerce - Brightpearl - Cin7 Omni - Cratejoy - EasyPost - Ebay Magento Integration - Ecwid - Extensiv Order Management - Gorgias - Linnworks - PayPal - Rithum - SPS Commerce ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [eCommerce Platforms](https://www.getapp.ca/directory/744/ecommerce/software) ## Related Categories - [eCommerce Platforms](https://www.getapp.ca/directory/744/ecommerce/software) - [B2B eCommerce Platform Software](https://www.getapp.ca/directory/2627/b2b-ecommerce-platform/software) - [Distribution Software](https://www.getapp.ca/directory/538/distributor/software) - [Multi-Channel eCommerce Software](https://www.getapp.ca/directory/1065/multi-channel-ecommerce/software) - [Enterprise Resource Planning Software](https://www.getapp.ca/directory/322/enterprise-resource-planning-erp/software) ## Alternatives 1. [Fishbowl](https://www.getapp.ca/software/101989/fishbowl) — 4.2/5 (1117 reviews) 2. [ShipStation](https://www.getapp.ca/software/90689/shipstation) — 4.6/5 (957 reviews) 3. [Easyship](https://www.getapp.ca/software/111261/easyship) — 4.3/5 (278 reviews) 4. [NetSuite](https://www.getapp.ca/software/9137/netsuite) — 4.2/5 (2042 reviews) 5. [Stamps.com](https://www.getapp.ca/software/109473/stamps-com) — 4.4/5 (919 reviews) ## Reviews ### "Shipmonk" — 5.0/5 > **James** | *January 23, 2019* | Broadcast Media | Recommendation rating: 10.0/10 > > **Pros**: Their software is easy to use and figure out. > > **Cons**: Had some glitches. Kicked me out when trying to implement an order. ----- ### "Great expertise, very helpful staff. I'm happy I have found them\!" — 5.0/5 > **Verified Reviewer** | *January 24, 2018* | Recommendation rating: 9.0/10 > > **Pros**: Easy to learn. There is a lot of flexibility. Their dashboards are very helpful. Uploading masses of customers can be done with ease. > > **Cons**: The billing section of the platform is less intuitive than the rest but all the information is there. > > Saves time and money. It allows my business to grow as I always have the latest information up to date. ----- ### "Stay away from them... just fancy marketing and no quality\!" — 1.0/5 > **Roberto** | *November 24, 2022* | Retail | Recommendation rating: 0.0/10 > > **Pros**: The interface looks nice but lacks in good reporting to keep track of stock movements. > > **Cons**: I'd have given 0 star if it was possible. This is the worse 3PL we've have ever experienced in US.Their platform on the appearance looks fancy but lacks enhanced reporting that you'd need to control stock movements... and if you ask them they want to charge you a special project to develop custom reports that they should offer for free to all clients on the platform.Everything that you ask the standard answer is... we need to charge for a special project.Their fee system is not transparent and hides the real cost you will pay, it seems affordable on the paper but after a while you realise that they increase your storage costs because their minimum fee is linked to the storage costs. We were sending pallets (single SKU) and they were unpalletizing the goods when not needed and placing them in X-Large bins that cost much more (the pallet cost when we joined was $25 that is quite reasonable for LA) but if they decide to spread your stock as they want it just brings an increase of storage costs and consequentially minimum charges. > > Their support reps are terrible. During COVID they hired a bunch of teenagers to manage the support and when you open tickets you get responses after 1 week... if not more. Most of the time they don't even understand what's the issue because they have zero experience and you waste your time with them. In the last period we had to call them all the time to try to get something moving.The worse is their \[SENSITIVE CONTENT\], she should be fired immediately. I wrote her several emails during the last 6 months explaining that the situation was unsustainable and she never took the time to answer.To me these guys are just good with their fancy marketing and have got good sales folks. The moment you start working with them you realise from their bills and their service that you've done a big mistake. Run away from them\! ----- ### "B2B Major Retail Supplier" — 4.0/5 > **Verified Reviewer** | *July 19, 2019* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: 1. Easy to use 2. Save time shipping product > > **Cons**: 1. Software can be glitchy 2. Speed of shipping can be improved > > We have been working with ShipMonk for over a year and overall they have done a decent job in handling our merchandise. In the beginning we had some hiccups and then things improved as we moved along. They have been quick to create solutions for problems that we have encountered. We use their service mostly to fulfill our wholesale B2B order to major retail companies such as CVS, Walmart, and Target. We continuously send them containers directly from our factory. Outsourcing the work has helped us focus on what matters the most and that is selling. ----- ### "I'm really impressed with how user friendly the Shipmonk site is and appreciate their efficiency." — 5.0/5 > **Verified Reviewer** | *November 4, 2017* | Recommendation rating: 10.0/10 > > **Pros**: Ease of use and timely updates. The site gives a complete and thorough view of everything you need to run your business successfully. > > Less chaos\! ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/2055870/shipmonk?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2055870/shipmonk) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data