--- description: Detailed reviews on ShipMonk based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare ShipMonk with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ShipMonk Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [eCommerce Platforms](/directory/744/ecommerce/software) > [ShipMonk](/software/2055870/shipmonk) # ShipMonk Canonical: https://www.getapp.ca/software/2055870/shipmonk Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/2055870/shipmonk?page=2) > ShipMonk helps ecommerce brands scale through technology-driven fulfillment solutions that enable entrepreneurs to stress less and grow more. We’re America’s lead third-party logistics provider with 2,000+ team members across 12 state-of-the-art 3PL facilities in the US, Canada, Mexico, and Europe. > > Verdict: Rated **4.1/5** by 139 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ShipMonk ShipMonk provides DTC ecommerce brands seeking B2B retail distribution and omnichannel fulfillment the technology they need to grow and scale efficiently. Our advanced 3PL platform offers a cloud-based order, inventory, and warehouse management system that helps businesses of all sizes across all verticals streamline shipping and order fulfillment via a unified portal. This first-of-its-kind platform offers a user-friendly "one-stop shop" for every 3PL resource, thus taking the guesswork out of managing the different layers of your operation. Whether you’re a startup, a long-established business, or anything in between, our 3PL software enables ecommerce business owners to stress less and grow more by providing incredible data, transparency, and control over their fulfillment in an easy-to-use system. For example, the ShipMonk platform includes an inventory portal, which allows enterprises to: View bestselling items Blacklist old stock-keeping units (SKUs) Receive alerts for low inventory Track stock levels across multiple sales channels The platform allows administrators to automatically import order data, send automated notifications to customers, and monitor the status from placing of order to final delivery. Supervisors can handle warehouses, fulfill orders by custom assignment rules, and add special projects based on delivery requirements. Furthermore, our superior 3PL technology allows business owners to manage: Custom packing processes Returns management Customized labeling and packing lists EDI compliance Cross docking Multi-retailer support ShipMonk software supports integration with various third-party applications such as Squarespace, Stripe, Goodsie, Celery, and more. We also offer multiple sales channel management, analytics, kitting, shipping management, forecasting, flash sales, Amazon FBA preparation services, and barcoding, as well as features to support our goal of prioritizing product offerings that help our clients provide superior A-Z service to their customers. Building off that, another advanced software we supply ecommerce brands at ShipMonk with is our post-purchase suite, MonkProtect™. This innovative solution keeps lost, stolen, or damaged packages from negatively impacting our clients’ reputations and profitability. The fully-integrated suite allows customers to easily self-report issues while offering clients added revenue streams and integration with branded tracking. All in all, ShipMonk has always operated with a singular guiding principle: help ecommerce brands scale through technology-driven fulfillment solutions that enable entrepreneurs to devote more time to the things that matter most in their businesses. This began in 2014 when our CEO and Founder Jan Bednar discovered that international shipping was largely inaccessible due to cost and complexity, and antiquated technology kept small-to-medium-sized companies from competing alongside broader market giants. He set out to change that with a tech-driven approach to fulfillment. The goal: create customer-facing, forward-thinking solutions that challenge long-static logistics standards, keep up with the ever-evolving ecommerce landscape, and make fulfillment user-friendly for brands of all sizes so they can focus on growing their businesses. As ShipMonk has expanded internationally to 11 state-of-the-art facilities, our dedication to these ideals has never wavered, and our commitment to customer service is just as strong. Need any help with our software? ShipMonk shines in customer service with a 97.35% rate for completely resolved support tickets in 2022 (up from 2021’s 96%) and a rising 85.8% rate for first-contact resolution. Discover everything ShipMonk 3PL technology can do for your ecommerce brand now\! ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 139 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ShipMonk - **Founded**: 2014 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, Czechia, Mexico, United Kingdom, United States ## Features - 3PL Management - API - Activity Dashboard - Activity Tracking - Air Shipping - Alerts/Notifications - Backorder Management - Barcode Recognition - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Bills of Lading - Carrier Management - Channel Management Software - Claims Management Software - Contact Database - Container Shipping - Cost Tracking - Cross Docking - Customer History ## Integrations (19 total) - Adobe Commerce - Big Cartel - BigCommerce - Brightpearl - Cin7 Omni - Cratejoy - EasyPost - Ebay Magento Integration - Ecwid - Extensiv Order Management - Gorgias - Linnworks - PayPal - Rithum - SPS Commerce ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [eCommerce Platforms](https://www.getapp.ca/directory/744/ecommerce/software) ## Related Categories - [eCommerce Platforms](https://www.getapp.ca/directory/744/ecommerce/software) - [B2B eCommerce Platform Software](https://www.getapp.ca/directory/2627/b2b-ecommerce-platform/software) - [Distribution Software](https://www.getapp.ca/directory/538/distributor/software) - [Multi-Channel eCommerce Software](https://www.getapp.ca/directory/1065/multi-channel-ecommerce/software) - [Enterprise Resource Planning Software](https://www.getapp.ca/directory/322/enterprise-resource-planning-erp/software) ## Alternatives 1. [NetSuite](https://www.getapp.ca/software/9137/netsuite) — 4.2/5 (2003 reviews) 2. [Fishbowl](https://www.getapp.ca/software/101989/fishbowl) — 4.2/5 (1087 reviews) 3. [ShipStation](https://www.getapp.ca/software/90689/shipstation) — 4.6/5 (953 reviews) 4. [Easyship](https://www.getapp.ca/software/111261/easyship) — 4.3/5 (276 reviews) 5. [Stamps.com](https://www.getapp.ca/software/109473/stamps-com) — 4.4/5 (919 reviews) ## Reviews ### "Excellent" — 5.0/5 > **Trilok** | *July 26, 2018* > > **Pros**: It's easy to use. Moreover, the customer support is really good. The founder himself is very helpful. We had a problem with our end while closing the account and he helped even while exiting. I would any day suggest them. > > **Cons**: None as far as I can tell. ----- ### "Great expertise, very helpful staff. I'm happy I have found them\!" — 5.0/5 > **Verified Reviewer** | *January 24, 2018* | Recommendation rating: 9.0/10 > > **Pros**: Easy to learn. There is a lot of flexibility. Their dashboards are very helpful. Uploading masses of customers can be done with ease. > > **Cons**: The billing section of the platform is less intuitive than the rest but all the information is there. > > Saves time and money. It allows my business to grow as I always have the latest information up to date. ----- ### "BEWARE: Thousands of dollars of lost or stolen Inventory" — 2.0/5 > **Yoshi** | *January 21, 2022* | Apparel & Fashion | Recommendation rating: 0.0/10 > > **Pros**: Pros: Easy to use integrated software that syncs with Shopify and automatically downloads my Etsy orders. Inventory tracking feature that updated my Shopify stock. When everything went well, being a Shipmonk customer was great. Orders were automatically fulfilled and it saved hours of work. > > **Cons**: They lost thousands of dollars of inventory over the course of a year, a fraction of which was reimbursed. When you sign up for their service the terms and conditions say that even though they might be at fault for lost inventory, they are not financially responsible. It was incredibly frustrating having to email their customer service every week to report an inventory discrepancy. I sell unique clothing designs that have a high production cost so I suspect staff members were stealing my products each time an order was fulfilled. Their Happiness Engineers were always very apologetic each time I reported a claim, but failed to solve the issue or explain why my inventory continually went missing. The rare times that Shipmonk did agree to reimburse me, they only gave me a $10 credit per unit which was a small percentage of the production cost. The lost inventory has negatively impacted my business' reputation. Multiple times I had to message customers to apologize that their order could no longer be fulfilled. Many of the missing products were irreplaceable. Their software syncing system would list products as in stock on my website, then suddenly change to an inventory level of 0 when the order was being fulfilled, changing the order status to backordered. Because of Shipmonk's negligence, I've lost thousands of dollars worth of sales plus thousands in lost inventory. > > I was really excited to work with Shipmonk, their service seemed really great. However after over 1 year with them I'm canceling my contract because of the constant loss of inventory that has occurred.I would only recommend their service if you sell very low value items or sell wholesale in bulk. ----- ### "Smooth run, easy navigation and home page, all information available on one page." — 5.0/5 > **Maja** | *November 3, 2017* > > **Pros**: easy to create RMA, clone order, find inventory. Support staff is easy to reach and prompt with their responses > > **Cons**: Sometimes takes too long to load the orders list. And sometimes I can't search returns by customer name or RMA ----- ### "Shipmonk" — 5.0/5 > **James** | *January 23, 2019* | Broadcast Media | Recommendation rating: 10.0/10 > > **Pros**: Their software is easy to use and figure out. > > **Cons**: Had some glitches. Kicked me out when trying to implement an order. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/2055870/shipmonk?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2055870/shipmonk) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data