RepairDesk

4.7 (190)
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Modern repair shop management software for repair shops.

About RepairDesk

RepairDesk is a modern repair shop management software perfectly suited for automating operations in single-store, multi-store, franchise and mail-in repair depot businesses.

The software is highly customizable to each particular business' workflow, and is designed to serve many industry verticals including cell phone repairs, computer repairs, drone repairs, electronic repairs, watch & jewelry repairs, shoe repairs, small engine repairs, and a whole lot more.

Using RepairDesk allows repair store owners to create product/service listings and align different repair modules as they see fit. This gives RepairDesk a truly versatile approach to running your repair business just the way you want it.

The RepairDesk ecosystem offers 40+ powerful integrations and widgets with popular services such as QuickBooks, Xero, Square, Zapier, and a whole host of others. Available in 30+ languages, it is trusted by more than 2,700 businesses worldwide.

Supplementing the experience is a built-in payment processing service that lets customers perform business transactions at great rates with no extra configuration once you sign on for it.

Get started with RepairDesk today to seamlessly track repair jobs, manage inventory, order stock & manage your repair store. Save over 1,000 hours a year on critical tasks & gain more profitable returns.

Try here: https://www.repairdesk.co/

You can contact us at the following numbers.

US: +1 312 3131737
AU: +61 2 8294 5007


Images

RepairDesk Software - RepairDesk POS interface screenshot
RepairDesk Software - RepairDesk Customer Information View
RepairDesk Software - RepairDesk Integrations Settings Screen
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RepairDesk video
RepairDesk Software - RepairDesk POS interface screenshot
RepairDesk Software - RepairDesk Customer Information View
RepairDesk Software - RepairDesk Integrations Settings Screen

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RepairDesk

4.7 (190)
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Starting Price

US$99.00
month
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month

Pricing Options

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Features

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194

Integrations

12
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Ease of Use

4.5 (190)
4.1 (154)

Value for Money

4.6 (190)
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Customer Service

4.7 (190)
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Reviews

Overall rating

4.7 /5
(190)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.5/5
Customer Support Software
4.7/5

Already have RepairDesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 190
Joseph
Joseph
Overall rating
  • Industry: Consumer Electronics
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

RepairDesk is the best software for any cellphone repair shop

Reviewed on 2019-02-14

Repairdesk has been growing at an extreamly fast pace, after trying many other companies they are...

Repairdesk has been growing at an extreamly fast pace, after trying many other companies they are the only software company that are serious about there customers, with constant improvements and bug fixes

Pros

With the ability to provide portal access to larger customers (B2B),
Online booking widget for our website,
integrations to payment and invoicing systems and the ability to use the API provides unlimited possibilities

Cons

We don't have any complaints however it would be awesome if there was a little more functionality for larger customers such as.
if we had the ability to group multiple invoices for multiple repairs with larger customers,
Provide an automatic completion date for tickets (Ticket Closed Date)
And receive notifications when a customer comments on a ticket via the portal with there user name

Response from RepairDesk

Hi Joseph,

Thank you so much for your amazing review. We're very happy to learn that RepairDesk has been a great experience for you so far. Our team strongly believes in providing as much value to our customers as possible, and we're always working to bring the sort of improvements you'd love to see to our system. If there's anything you'd like to see added, you can always get in touch with our support team and they would be happy to take your request.

Thanks for being awesome!

Dan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy to use high functioning ticketing system

Reviewed on 2019-02-18

We clubbed three stores jobs and it’s amazing how simple our process become .

We clubbed three stores jobs and it’s amazing how simple our process become .

Pros

Great and within a hand reach customer service and support system at any time of a day it doesn’t matter you fallen different time zone , they are always there to help.
As soon as you start trail process you get tharough training or nearly expalined complete use to do program from them through computer screen sharing. I believe this is important as what is the point of highly sophisticated program when end user can’t use or able to understand and use.
We were used to many ticketing tool but this is by far best one — easy to use , has all option you think of while creating job and More ever never lagged any time or in front of customer while using.
Good inventory system to match ticketing system and with completion of invoicing system . I can only say the repair desk one complete program with all the features needed for any repair shop.

Cons

Nothing really . If they do one time software purchase option instead of year subscription it would be really good We

Response from RepairDesk

Hello Dan,

Thank you for the wonderful review! We really appreciate how awesome you've been. It is so nice to hear that you've had a great experience with our customer service & that you consider RepairDesk to be a highly sophisticated program.

We work hard to make sure that our software never feels too complicated or counterproductive, and our support team never feels out of reach for any queries that you may have. Currently, we haven't explored the idea of putting out a lifetime purchase option, but until we get around to it, you can always go for our yearly subscription so you don't have to worry about immediate payments.

Thanks again for your kind word. You're awesome!

David
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 1.0 /10

A very buggy and unreliable option for repair shop software

Reviewed on 2020-03-09

My experience was not a good one, I had to run two different POS systems so when we where unable to...

My experience was not a good one, I had to run two different POS systems so when we where unable to use repairdesk due to bugs we had another solution ready to go. The lack of acknowledgement of bugs and issues and the lack of tech support being available within our trading hours meant we had to cancel repairdesk.

Pros

The software has some good options as far as plug ins go, customer facing display etc.

Cons

I had a lot of trouble using RepairDesk, we found alot of bugs that are inexcusable in a top dollar POS system. Simple things like changing a price, logging in, adding new devices all have a lot of bugs that require refreshing the page and evening re-logging in. These issues are repetitive and where reported multiple times to the team at Repairdesk. Tech support was not helpful as in Australia we close our stores an hour after they open for tech support, before that we are on our own. After speaking regularly with the staff including [SENSITIVE CONTENT HIDDEN] I found these issues will not be fixed anytime soon as they tend to have the approach that "You are the only one experiencing these issues". After discussing with other repair store owners and working out they are experiencing the same issues as our store was, I realized until the team at Repairdesk take responsibility for these bugs and actively resolve them rather than denying they exist repairdesk will not be a viable system for our business to invest in. Being frank when you send them video evidence of the bugs its a pretty silly business decision to deny the issues exist.

Response from RepairDesk

Hello David,
Thank you for your review. We're very sorry that we were unable to make RepairDesk work for your business and saddens us to see you unsatisfied. We are always working diligently to address all bugs that are notified to us, and we appreciate your feedback. Our aim is to make RepairDesk more stable and functional for everyone, and we hope to one day have you give our software another shot and see some great changes that will motivate you to come back.

Basel
Overall rating
  • Industry: Consumer Electronics
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing Software! Great Features! Help our business to move to the next level!!!

Reviewed on 2018-01-13

I would HIGHLY recommend this for really anyone in the computer and cellphone repair field. If you...

I would HIGHLY recommend this for really anyone in the computer and cellphone repair field. If you are pretty much ready to go out of the box. Have to give it a try!

Pros

I tested dozens of software in trying to manage remote clients, on-sites, repair bench items, inventory, refurbished devices and general CRM duties for our IT and cellphone repair company.

They were all terrible in their own particular ways. From one of the most expensive POS in the United States to most of on-line and off-line CRM tools and software, we kept running into roadblocks and compromises. Not to mention terrible UI's, high costs, and so on and so forth.

RepairDesk is a breath of fresh air. The UI makes sense, the price is reasonable, it's super fast, and it covers everything we need. I was hesitant to switch to using it for Invoicing Vs Denali at first, but was better than we expect; we ended up using RepairDesk for all invoicing and payments, and everything now done through their platform, since our lives are now inside RepairDesk and we couldn't be happier.

The other very pleasant thing is the aggressive update schedule the team has - new and improved features (that competitors can't cover)are rolled out constantly, without being disruptive to the existing workflow.

This software has transformed our business. RepairDesk fits the bill totally, for tracking, estimates and complete control. With RepairDesk, it has really been able to automate this process of our business and produce professional results.

Thank you RepairDesk Team :-)

Cons

If there is any! 24 Hours support can FIXED it immediately.

Response from RepairDesk

Thank you for being an awesome customer Basel & for your valuable feedback.

We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you.

Our development and customer support team are working rigorously, and smooth operations on your end are our main priority.

We hope to have a lasting relationship with you.

James
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

More than just a POS Solution!

Reviewed on 2023-02-18

10/10 Stars. These guys are always listening to user feedback and continue to WOW us daily!

10/10 Stars. These guys are always listening to user feedback and continue to WOW us daily!

Pros

RD was very easy to implement. The onboarding process was excellent with personalized assistance along the way. While it was very intuitive, when we imported data from our previous system the RD Support jumped in and helped us correct immediately. More than just point of sale. RD offers incredible communication tools, inventory management, eCommerce integrations, payment processing... They're truly the one-stop-shop for our cell phone/tablet repair, sales & accessories store software needs.

Cons

Overall everything was great. Main cons/concerns - as with any software - bugs creep up from time to time. Not everything flows with the Shopify integration, but the team is on it. For me the biggest difficulty is the Sales Tax reporting isn't as intuitive as I'd like (Mainly just lacks showing labor charges in an easy to see format)

Showing 5 reviews of 190 Read all reviews

RepairDesk FAQs

Below are some frequently asked questions for RepairDesk.

RepairDesk offers the following pricing plans:

  • Starting from: US$99.00/month
  • Pricing model: Subscription
  • Free Trial: Available

At RepairDesk, we understand that each business has its own size, structure, growth velocity and unique workflow requirements. That is why we have designed three feature-rich plans to serve your changing business needs. Alternatively, you can get a free consultation from one of our product specialists who can help you in choosing the right plan.

RepairDesk has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

RepairDesk supports the following languages:

Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Traditional Chinese

RepairDesk supports the following devices:

RepairDesk integrates with the following applications:

Mailchimp, PayPal, QuickBooks Online, RingCentral Contact Center, ShipStation, Shopify, Square Payments, Stripe, TSYS, WooCommerce, Xero, Zapier

RepairDesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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