RepairDesk
RepairDesk
About RepairDesk
RepairDesk is a modern repair shop management software perfectly suited for automating operations in single-store, multi-store, franchise and mail-in repair depot businesses.
The software is highly customizable to each particular business' workflow, and is designed to serve many industry verticals including cell phone repairs, computer repairs, drone repairs, electronic repairs, watch & jewelry repairs, shoe repairs, small engine repairs, and a whole lot more.
Using RepairDesk allows repair store owners to create product/service listings and align different repair modules as they see fit. This gives RepairDesk a truly versatile approach to running your repair business just the way you want it.
The RepairDesk ecosystem offers 40+ powerful integrations and widgets with popular services such as QuickBooks, Xero, Square, Zapier, and a whole host of others. Available in 30+ languages, it is trusted by more than 2,700 businesses worldwide.
Supplementing the experience is a built-in payment processing service that lets customers perform business transactions at great rates with no extra configuration once you sign on for it.
Get started with RepairDesk today to seamlessly track repair jobs, manage inventory, order stock & manage your repair store. Save over 1,000 hours a year on critical tasks & gain more profitable returns.
Try here: https://www.repairdesk.co/
You can contact us at the following numbers.
US: +1 312 3131737
AU: +61 2 8294 5007
Pricing starting from:
US$99.00/month
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$99.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of RepairDesk: 89
Alternatives
Orderry
NetSuite
BytePhase
Repair Spots
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244 Reviews
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- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very Dedicated Staff and Easy to use software
Reviewed on 2019-01-30
To support team,
just wanted to take some time to thank you for all your hard work and dedication...
To support team,
just wanted to take some time to thank you for all your hard work and dedication , we are extremely grateful and happy to have you as our dedicated account manager and me personally i know is not easy working middle of the night i did it for many years, we appreciate everything you've done for us i know these couple of months haven't been easy but we are getting closer to stability and then we can focus solely on growth and features and making everyones's life better and easier
Pros
All the features it currently has and the more features it will have in the future, the time saving the software provides repairs shops making tasks that took 1 to 2 hours to complete to be done in minutes, the more time you save and the more automated features the more your team can concentrate on providing better customer service
Cons
There's no cons to speak about, softwares will always be softwares and have their little things here and there, but nothing that cant be fixed or improved
Response from RepairDesk
Modesto, you are absolutely incredible! Thank you for your kind words & strong vote of confidence. Our support team is really grateful for your understanding, and the entire RepairDesk team is pleased to have given you a great experience with our software. We're excited to continue fostering a healthy relationship with you as we move into the future.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great user experience
Reviewed on 2025-02-12
Excellent service from Zaib,
Really quick to help out and always available.
Excellent service from Zaib,
Really quick to help out and always available.
Pros
Team is really helpful and always quick to solve issues.
Cons
Price is more in the expensive side compared to other pos.
Alternatives Considered
SFTP To GoReasons for Choosing RepairDesk
Try new pos more user friendly and cost lessReasons for Switching to RepairDesk
- Industry: Retail
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Company to avoid at any cost
Reviewed on 2024-05-23
Very bad and frustrating. I had more than 50 meetings with their team repeating the same thing over...
Very bad and frustrating. I had more than 50 meetings with their team repeating the same thing over and over without any result
Pros
Nothing the platform is archaic, the project management is not existing, sales representative promise you thing that the dev team cannot deliver
Cons
We started a project with Repairdesk there is one year ago and the project is still not live...All the features and specifications promised are still not there one year after. Very poor project management by postponing every week the live date of our project, reading my emails during our weekly meeting, lying to us...Company to avoid at any cost
Reasons for Switching to RepairDesk
- Industry: Computer Hardware
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Computer Repair Shop Point Of Sale system to ever exist
Reviewed on 2025-02-28
We went from not knowing what was going on with half of our repairs constantly, to being able to...
We went from not knowing what was going on with half of our repairs constantly, to being able to track EVERYTHING in our shop easily. The cost is by far the most reasonable for the value we get. Usama has worked extremely hard to help us when we get stuck with something and regularly checks in to see if there is anything we need. 100% we feel extremely taken care of by both the software itself and the incredible customer support they provide. If you are thinking about getting yourself a Poing of Sale and ticket tracking system, give RepairDesk a go. We now use their payment processor and now realize the savings with them are astronomical!
Pros
It is an extremely adjustable software which works for us as a computer repair shop (despite the fact that it is technically designed as a cellphone repair shop POS) We have been able to adjust it to fit ALL of our needs!
Cons
Nothing not to like really. It did take some tinkering to get it adjusted to where we needed it. But their agents have always been available to us to help with our needs.
- Industry: Wireless
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love how the POS integrates with my current vendors
Reviewed on 2025-08-06
My overall experience With Repair Desk has been great it has made running my repair shop much better
My overall experience With Repair Desk has been great it has made running my repair shop much better
Pros
The software is super easy to use and the customer service is Excellent.Anytime I have a question about the software Repair Desk response time is Great
Cons
To Be Honest I don't have a compliant about Repair Desk.The software does exactly what I want and need it do.
RepairDesk FAQs
Below are some frequently asked questions for RepairDesk.Q. What type of pricing plans does RepairDesk offer?
RepairDesk offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Not Available
RepairDesk offers a free 14-day trial, allowing users to explore its features before choosing a plan. The Essential plan starts at $99/month per store and is designed for single-store repair businesses, including unlimited tickets and 5 users per location. The Growth plan, ideal for multi-store businesses and franchises, starts at $149/month per store, supporting unlimited tickets, 8 users per location, and advanced reporting. For specialized needs with mail-in repair and RD Connect, the Advanced plan is custom-priced, offering unlimited tickets and users with tailored features. Discounts are available for annual subscriptions paid upfront.
Q. Who are the typical users of RepairDesk?
RepairDesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does RepairDesk support?
RepairDesk supports the following languages:
Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Traditional Chinese
Q. Does RepairDesk support mobile devices?
RepairDesk supports the following devices:
Q. What other apps does RepairDesk integrate with?
RepairDesk integrates with the following applications:
Google Calendar, Mailchimp, PayPal, QuickBooks Online, RingCX, ShipStation, Shopify, Square Payments, Stripe, Tyro, WooCommerce, Xero, Zapier
Q. What level of support does RepairDesk offer?
RepairDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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