Gluru AI
About Gluru AI
MIND is ideal for any company looking to augment their customer service & support processes. By seamlessly integrating with most existing CRM platforms, MIND leverages any businesses new or exisitng knowledge to dialogue with its customers, making it easier for them to proactively find the answer to the questions that they may have regarding a product or service.
By helping businesses create and manage an effective knowledge base, MIND provides customers with the most user-friendly and advanced platform for connecting their questions to a business' knowledge.
Pricing starting from:
US$500.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Gluru AI
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Australia, Canada, United Kingdom, United States
Supported Languages
English
Pricing starting from:
US$500.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Gluru AI: 10
Alternatives
Intercom
Zoho Desk
LiveAgent
Zendesk Suite
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4 Reviews
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- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Simple, smart, and effective!
Reviewed on 2018-05-16
We've noticed a considerable drop in the number of inbound repetitive queries we receive on a daily...
We've noticed a considerable drop in the number of inbound repetitive queries we receive on a daily basis, as a result of the Gluru Widget we deployed. This has enabled our customer support agents to focus on the tickets that require more time to address.
Pros
I loved how it was so easy to implement on our company website. While we did encounter one or two issues (which were mostly on our side), the team were always there to help us and were available 24/7. Also, I really liked how truly plug-and-play it was in that it was instantly effective from day one!
Cons
The only issue was that we had to think of a number of queries for each Resolution. This took us a bit of time but was extremely useful in the end.
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Review Source
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Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Easy setup, questionable results
Reviewed on 2018-05-21
Pros
Easy Zendesk integration. Limited requirements for setup. Literally just a turnkey implementation where you submit the API key.
Cons
I have difficulty proving ROI of the product which is ultimately why we decided not to implement the product for now. Open to trying in the future.
Response from Klare
Hey Jason,
Thank you very much for your review - we really appreciate you taking the time to do so.
With regards to your comments on 'proving the ROI', in the next couple of weeks we will be releasing the Activity screen of the Dashboard which is exactly where you will be able to clearly see the ROI that Peloton is getting from using Gluru.
Under this 'Activity' screen, you will be able to access a series of key insights into how your customers are engaging with the software (i.e. a transcript of each individual session clustered by theme, the feedback that your customers are giving these sessions, the number of sessions successfully handled vs. escalated etc.), and can then take actions based on these insights. All directly from within the Dashboard.
While there is a lot more too this, I welcome you to drop us a message at any time and we'd be more than happy to elaborate on this.
I sincerely hope that you give us another chance in the future!
Best,
Emma S.
- Used Daily for 1-5 months
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Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
We tried using Gluru for self service automation and ran through a trial period
Reviewed on 2018-05-15
Pros
The look and Feel. Interface was sharp looking and the people behind the product are innovative and creative with their vision for this product.
Cons
Reporting and being able to self customize. There seemed to be too much manual work in order to keep the updated content in our help center aligned with the machine learning
Response from Klare
Hey Tim,
Thanks for the review, we really appreciate your awesome feedback!
With regards to to some of the cons you mentioned, these are things that are definitely on our roadmap for the immediate-term (i.e customisation)!
We'll let you know as soon as they become available!
Best,
Emma
- Used for 6-12 months
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Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
I think it has a lot of potential, but it is still on an early stage
Reviewed on 2018-05-25
Pros
What I like the most about the product is its people. I'm talking about our account manager, the developers and other team members. They were keen to understand our needs and tried to come up with solutions. Communication was always great.
Cons
It is (or at least was) on an early stage of development. That said, it was getting close to what we needed.
Gluru AI FAQs
Below are some frequently asked questions for Gluru AI.Q. What type of pricing plans does Gluru AI offer?
Gluru AI offers the following pricing plans:
- Starting from: US$500.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
$0.149 per session (0-10,000 sessions per month) $0.119 per session (10,000 - 100,000 sessions per month)
Q. Who are the typical users of Gluru AI?
Gluru AI has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Gluru AI support?
Gluru AI supports the following languages:
English
Q. Does Gluru AI support mobile devices?
Gluru AI supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Gluru AI integrate with?
Gluru AI integrates with the following applications:
Zendesk Suite
Q. What level of support does Gluru AI offer?
Gluru AI offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat
Related categories
See all software categories found for Gluru AI.
Customer Service Software