Pointman
About Pointman
Pointman (formerly Field Nimble) is a mobile field service management system that offers small residential contractors a single and centralized platform from which to manage field service operations. Incorporating features such as smart scheduling, real-time dispatching, aesthetic proposals and quotes as well as effective work orders and invoicing, Pointman aims to provide HVAC, plumbing and electrical contractors with a powerful yet simple field service management solution.
Pointman enables users to manage customers by recording and tracking all customer information and contact details. With fully searchable custom fields and tags alongside on-site photo capture ability, Pointman allows users to create and track customer profiles and properties easily. Besides customer management, Pointman equips users with the tools to manage employees with on-boarding and grouping tools. Users can also track employee locations and status in real time as well as record time punches from the field. Pointman facilitates scheduling and dispatch services with an intelligent job dashboard and calendar, real-time mapping and automatic task list creator for unscheduled work or unassigned work.
With Pointman, users can also manage proposals, work orders, invoices and payments. Pointman’s unique proposal system allows users to create and customize proposal templates, capture electronic signatures and track rejected proposals. On proposal approval, Pointman can generate electronic work orders and customizable invoices quickly and accurately. To streamline the payment process, Pointman enables users to capture credit cards and process checks on-site in real time.
Pricing starting from:
US$150.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Pointman
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
US$150.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Pointman: 47
Alternatives
Housecall Pro
Synchroteam
Less Paper
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20 Reviews
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- Company size: 11–50 Employees
- Used Daily for 6-12 months
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- Ease of Use
- Customer Support Software
If you're a contractor you should definitely take a look at this software.
Reviewed on 2018-04-01
Pros
It's easy to manage multiple jobs and employees and keep everything on track and on schedule. It's not quite as user-friendly as I would like but overall it's not bad at all. The customer support has been great.
Cons
It's not quite as intuitive as other software programs I have used. The customer support has been very helpful. I do believe this company will continue to make this product better.
Response from ServiceTitan
Brandon, we're thrilled to know that Field Nimble is helping your business. You're absolutely right, we will continue to make this better. Thanks for the awesome review!
~Field Nimble Team
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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- Likelihood to recommend 10.0 /10
Our journey from the beginning!
Reviewed on 2019-09-26
Overall I love the software, as times change obviously the software needs to keep up. They have...
Overall I love the software, as times change obviously the software needs to keep up. They have proven their ability to do so. Yes they are also curtailing their software to be more compatible with the electrical, plumbing, HVAC, industries but there is still a place for me here too.
Pros
I have bee using this software since its infancy. Although it had all of the very specific features that were absolutely imperative that I have at the time it seems like every other month there is an upgrade release. This shows me (the consumer) that they are constantly asking for feedback on ways to improve their software from us users, and they are taking that info and actually using it to constantly be making improvements and upgrades to their software. Yes some upgrade are better than others (if there is a slight bug it is fixed almost immediately), and some upgrades implement more noticeable features than others. Either way, they are always there with American, human tech support, they are constantly evolving and improving, I enjoy the software and I do not ever want to discontinue using it as my entire company has been structured around it.
Cons
I was recently told that the pricing structure (the way we pay for the software was going to be changing into a structure that is not compatible with our company, that is going to cause major issues within our company and overall be something that I cannot afford. At that point I will (even after years of being their customer) have to go back out on my journey to find the perfect software again. I would be very sad if that day comes, and boy-o-boy would it be a humongous headache! As of now though I think more focus needs to be turned to perfecting the GPS/ tracking portion of the software, that is my only (and has always been a pain point for me) issue, it should track the phone by cell signal (not what stage they are in within the app) with at east 5 minute updates, and a daily visual line of travel would be awesome so I can see what is done and where he has been all in one screen, and just to push my luck an exportable travel long showing all stops and starts would be super impressive, then I could get rid of my trackers and tracking software. Truly that would solidify this as 100% all inclusive software.
Response from ServiceTitan
Jessica, thank you for your thoughtful and insightful review. As you indicated, we have proudly worked with Capital City for many years we've watched you grow in our time together, and you've seen our continual evolution. Some things have changed, and of course, more changes will come. We're so proud that you see Pointman as a company that focuses on user feedback and person-to-person interaction. We will continue to ask for your opinions and concerns in the future, and you know from experience that we'll be listening. Thank you, Capital City, for taking this journey with Pointman!
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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- Likelihood to recommend 8.0 /10
Field Nimble review
Reviewed on 2019-09-25
Overall very pleased. I appreciate the prompt customer service. I also appreciate that the pointman...
Overall very pleased. I appreciate the prompt customer service. I also appreciate that the pointman team takes suggestions from the users.
Pros
The layout and color coded jobs. I like that I can look at the schedule and easily see what is on for the day.
Cons
In some cases there are too many steps to do a small task.
Response from ServiceTitan
Brittany, thank you for sharing your feedback. T-Mark has been a longstanding member, and we deeply appreciate this partnership. As you know, we continually explore ways to make the user experience even stronger. The entire Pointman team truly values your opinion, and the suggestions you and everyone at T-Mark have made along the way. We are especially pleased to see you recognize our customer service and that you've highlighted the importance we place on listening to our members. Thank you again, and we look forward to working with T-Mark for many years to come!
- Used Daily for 1-5 months
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Our overall experience as a company has been GREAT, we can't think of one complaint as a...
Reviewed on 2017-05-18
Pros
The software set up can be learned easily. Everything you need is accessible in one screen. If you want to access any one item individually you can. The software allows you to email an invoice directly to a customer which in turn can assist with saving time folding invoices into an envelope, time in the post office and money on postage. The invoice you get to set up looks very professional it basically looks like you uploaded your own invoice which came from a printing company, which also is a savings feature. You get to create an invoice which as mentioned, can be emailed, printed and saved. When you order 100 professionally created invoices from a printing company this costs you money. In small businesses, especially a business starting up these are great features. You can save even more time and money using this software, you can run a payment right from the software, the savings with using the credit card live processing feature allows you the flexibility of saving money on the software. Software can be very costly to a small business owner, especially a new business owner. We are a new company with years and years of customer service, this software has a feature where you can get assistance via a chat accessible right from your software screen. The customer service you will receive using Field Nimble software is superior. You will never be alone using this software, you will never be left on hold forever waiting for support, Field Nimble cares about their customers!
Response from ServiceTitan
Joseph,
Wow! We're blown away by your kind words and so happy that you and your team are having such great success using Field Nimble! We promise to keep taking suggestions and helping wherever possible! Thanks again for being a part of the Field Nimble family!
The Field Nimble Team
- Industry: Facilities Services
- Company size: Self Employed
- Used Daily for 6-12 months
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- Likelihood to recommend 10.0 /10
Absolutely incredible software. The support is second to none. Highly recommend!
Reviewed on 2017-10-10
Better field management all around.
I did a fair amount of research on field management software...
Better field management all around.
I did a fair amount of research on field management software companies, probably did a weeks worth of reading reviews before I made my decision to go with Field Nimble.
Pros
The ease of managing my field services. This software has lightened my paper trail tremendously. Before I used Field Nimble I did all my receipts and invoicing out of a notebook. This software has all the features a field service company could ever ask for and they are always adding new and approved updates. From customer management to dispatching the simplicity couldn't be more simple. My customers are always impressed by the clarity and appearance of my invoices. The best feature is the customization of the software to tailor it to my business and industry. I have been thoroughly impressed by the response time from the customer service representatives. The developers of this software has also contacted me to answer and questions or resolve issues! Now that's impressive! Running a business you need a field management software that is reliable and a support group behind that software that's just as reliable and Field Nimble offers only the best.
Response from ServiceTitan
Thanks Joshua!! We're so glad that Field Nimble is working out so well for your business! We're glad you find it so easy and you always have the support you need!!
-The Field Nimble Team
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Pointman FAQs
Below are some frequently asked questions for Pointman.Q. What type of pricing plans does Pointman offer?
Pointman offers the following pricing plans:
- Starting from: US$150.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Pointman?
Pointman has the following typical customers:
2–10, 11–50, 51–200, 201–500
Q. What languages does Pointman support?
Pointman supports the following languages:
English
Q. Does Pointman support mobile devices?
Pointman supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Pointman integrate with?
Pointman integrates with the following applications:
QuickBooks Online Advanced
Q. What level of support does Pointman offer?
Pointman offers the following support options:
Email/Help Desk, Chat
Related categories
See all software categories found for Pointman.
Field Service Management Software