About ServiceM8

Job Management
• Manage jobs from start to finish
• Access all client & job details in the field
• Ensure job quality & consistency with built-in checklists
• Capture electronic signatures

Communication
• Connect your office, field staff & clients
• Email & text clients directly from the app
• Save time with email & text templates
• Send On-the-Way text messages to clients
• Automate booking confirmations, reminders & follow-ups to clients

Scheduling
• View your schedule & job info, anywhere
• See a real-time map view of staff & job locations
• Dispatch urgent jobs, instantly
• Receive push notifications about schedule changes
• Get ‘next-job’ reminders to help stay on schedule

Quoting & Invoicing
• Create professional PDF quotes & invoices on site
• Email or text quotes & invoices to clients from the app
• Clients can view quotes & pay invoices online

Mobile & Online Payments
• Take card payments on site, through the app
• Send online invoices via email & SMS, supporting card payment

Digital Forms & Assets
• Complete digital reports, procedures & certificates on site, through the app
• Create custom forms for your business & industry
• Catalogue client assets & view their service history

Job History
• Access a full history of work done for every client
• Attach notes, photos, videos, emails & messages to jobs
• Automatic back-up & secure cloud storage

Accounting Integrations
• Connect to Xero, MYOB or QuickBooks Online
• Sync invoices & payments from ServiceM8
• Streamline invoicing, payments & accounting

CarPlay
• See your schedule, call clients & navigate to jobs directly from your vehicle’s CarPlay screen

Add-ons
• Extend ServiceM8’s functionality with a range of add-ons

Pricing
• A range of monthly plans to suit your business & requirements
• Plans bundle jobs, SMSs & add-ons into a single monthly price
• No contracts, setup fees, or ‘per-user’ fees.
• Unlimited users & storage
• 14-day free trial — create an account at www.servicem8.com

Support
• Free, 24/7 email & chat support
• Self-serve Help Centre with articles & videos
• Global network of ServiceM8 Partners offering setup services

Pricing starting from:

A$0.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of ServiceM8

A better system for trades & services

ServiceM8 solves age-old issues experienced by field service businesses, transforming how you communicate and manage scheduling, jobs, staff & customers. ServiceM8 instils great process and workflows to help you get work, get it done & get paid.

Customer service

Better scheduling, automated reminders, integrated Caller ID, and templates for emails, texts, quotes & invoices ensure professional client communication & better customer service.

Productivity & efficiency

With fast quotes, automated communication, smart scheduling, integrated navigation & easy job documentation, you can win more work, complete it faster, and earn repeat customers.

Cash flow

With the ability to invoice & collect payment on site through the ServiceM8 app, or online, and set automated payment reminders to customers, your business gets paid as soon as possible.

Visibility & control

All job statuses, scheduling changes, staff locations & updates sync across the business in real time. Work from anywhere and run the business from the palm of your hand.

Central administration & record keeping

A central, cloud-based record of all client details, job history, notes, photos, quotes, invoices, forms & client communication, in one paperless system.

Lifestyle & Customer Success

Better processes, automations and the ability for staff to finalise jobs on site means business owners don’t need to work into the night on paperwork & invoicing.

This means you can rediscover a love for your job and the reasons you started your business, and create the lifestyle you want.

If business growth is your version of success, ServiceM8 provides a platform to help you achieve this.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, Ireland, New Zealand, United Kingdom and 1 others

Supported Languages

English

Pricing starting from:

A$0.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

ServiceM8 Software - Smart job management
ServiceM8 Software - Run your business, anywhere
ServiceM8 Software - See staff & job locations
ServiceM8 Software - Work smart with digital job cards
ServiceM8 Software - Get jobs done right, every time
ServiceM8 Software - Save notes, photos & signatures
ServiceM8 Software - Take card payments
ServiceM8 Software - Quote & invoice on site
View 9 more
ServiceM8 video
ServiceM8 Software - Smart job management
ServiceM8 Software - Run your business, anywhere
ServiceM8 Software - See staff & job locations
ServiceM8 Software - Work smart with digital job cards
ServiceM8 Software - Get jobs done right, every time
ServiceM8 Software - Save notes, photos & signatures
ServiceM8 Software - Take card payments
ServiceM8 Software - Quote & invoice on site

Features

Total features of ServiceM8: 133

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling Software
  • Asset Tracking Software
  • Audit Trail
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Chat/Messaging
  • Checklists
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Communications Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Service Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Debit/Credit Card Processing
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Driver ETA
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management Software
  • Employee Management
  • Employee Scheduling Software
  • Equipment Maintenance Software
  • Estimating
  • File Storage
  • Fixed Asset Management Software
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Locksmiths
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Plumbing Industry
  • GPS
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Image Capture
  • Inspection Checklists
  • Inventory Tracking
  • Invoice Management
  • Job Costing Software
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Management Software
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Payments
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing Software
  • Pest Activity Tracking
  • Predictive Maintenance
  • Preventive Maintenance Software
  • Price and Cost Calculations
  • Price/Margin Management
  • Productivity Analysis
  • Project Management Software
  • Project Time Tracking
  • Property Layouts
  • Proposal Generation
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Optimization
  • Routing
  • SMS Messaging
  • Safety Management Software
  • Scheduling Software
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Status Tracking
  • Task Management Software
  • Task Scheduling
  • Technician Management
  • Third-Party Integration
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking Software
  • Timesheet Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management Software

Alternatives

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Joblogic

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Housecall Pro

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Reviews

Overall rating

4.6 /5
(302)
Value for Money
4.7/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support Software
4.5/5

Already have ServiceM8?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 302
Andre
Overall rating
  • Industry: Management Consulting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The Simplicity of ServiceM8

Reviewed on 2016-08-15

As a partner with ServiceM8 we've had exciting times with assisting businesses take advantage of...

As a partner with ServiceM8 we've had exciting times with assisting businesses take advantage of powerful features the application has to offer. From creating forms through to managing staff, assigning jobs and scheduling work.

The company has really gone to a great extend to make the application as user friendly as possible. This enables users to easily understand their new process when we introduce the application in their business.

The cost involved is also of benefit to the Company as it is based on the amount of jobs processed through ServiceM8. Thus if you're going through a quite period the application tailors your subscription cost to the amount of jobs processed. An extremely favorable option amongst Trades industries.

Pros

- Being able to create forms directly from the mobile devices.
- New diagram feature release also available on mobile devices.
- Being able to save communication between customers and tradesman directly on a job.
- Customized document templates.
- Being able to send a quote directly via SMS
- The ability to have all your Parts & Materials and Services available in the system to add onto a job.
- The customized html code which allows Customers to make bookings directly from your website.

Cons

- The application is not available on Android devices. This is often the main decider for Tradies as most often they opt for Android devices since it is more affordable.

Erik
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Amazing service software

Reviewed on 2016-08-11

Um well I am in the pressure washing - gutter cleaning business and needed a software to keep track...

Um well I am in the pressure washing - gutter cleaning business and needed a software to keep track of customers, have 2 way sync with quick books online and easy scheduling. I tried literally probably 100 crms before I settled on service m8. It was a perfect balance of amazing features but a good cost

Pros

iOS contact integration
Qbo 2 way sync
Stripe online payments
Google? Auto fill for address!
Schedule can export to google or Apple calendars
Automated messages sent
Ability to store files to customers
Pay per job created
Auto check into job and tells you when to leave to get there on time

Also great integrations with mail chimp and other softwares
So many good things yet not perfect

Cons

I wish it had or could change the following:
Better customer organization And ability to tag customers.
Better check In check out feature because often I forget...
The job contact/ billing contact is wonky. Seems like I enter a new job and it shows up as job contact but not billing. It's just confusing
Better system to map customer routes and book jobs. You currently can see your customers in a map view but would be nice to be able to do something with it.
Automated messages should automatically be able to go out after job completion to ask for reviews ect

Be more consistent with how clients show up in list - sometimes it client will come up Last name, first name and sometimes first name last name.

No ability to add mobile number from mobile app.

kristopher
kristopher
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

customer service is awful

Reviewed on 2023-10-09

not great

not great

Pros

not much the customer service is so unless

Cons

use commusoft the service m8 customer service will cost you money on your customer

Paul
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Service M8, my hero!

Reviewed on 2017-03-18

Help me!

Service M8 is my only hope!

I am a large, robust, and intimidating man, so I am told....

Help me!

Service M8 is my only hope!

I am a large, robust, and intimidating man, so I am told. However, when it comes to Field Service Software, I am very much the quintessential damsel in distress.

I have tried Fleetmatics, Mhelpdesk, Servicebridge, FieldProMax, FSM by Corrigo, and a few others with no success, with nothing to show for it, but less hair on my head and elevated cortisol and blood pressure!

Service M8 has been a godsend for a tiny company such as mine. The software has yet to have any hiccups, and while it doesn't have every single, nit-picky, feature I would like, it does have all the features I need for pennies on the dollar compared to the others.

Something also has to be said about the support from SM8! I am more and more impressed with the level of support provided by Service M8. Whenever I get stuck on something, a simple five minute chat online at anytime of any day results in a solved issue! They have yet to fail to point me in the right direction, or flat out resolve my issue in no time at all. 24/7 click help and at the bottom of the help center screen there is a chat window that is always manned by a courteous and knowledgeable rep, ready to go, and they get you answers!

I liked the software so much, that I, being an avid Android user that has never been of fan of iOS and Apple, made the switch to iOS because Service M8 is strictly available on iOS for the mobile portion, and I have never made a better decision!

It just works! No headaches, no crazy glitches, no blood, no sweat, no tears, except tears of joy as I complete by service calls, invoice my customers, and get paid!

Obi-Wan-Kenobi should take lessons from Service M8!

If you enjoyed my review, click on this link to check them out. Service M8 gives credit for referrals, and it would help me out a bit, but don't let it influence your decision because the credits is not the reason I did the review. I did the review because Service M8 deserves a great big pat on the back, and I believe in given credit where credit is due!!!

Pros

It works! It is simple and easy to use. The support is super stellar!!

Cons

iOS only, no equipment tracking.

Anita
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great product, so clever yet so simple

Reviewed on 2016-08-10

I love this product - I tell everyone about it because it transformed my business and allowed it to...

I love this product - I tell everyone about it because it transformed my business and allowed it to expand! It is so unassuming that it quietly achieves everything you could possibly want at the fraction of the cost of its competitors ( who quite often only do some of what Sm8 can do) without big noise or complicated programming- just effortless and seamless practicality- as you may be able to tell I am a huge fan - I love a great product and Servicem8 is one of them.

Pros

Best feature is the mobile app - we can run our business from our phone on the road - the app is far better than its competitors and means we only need one device on the road - which is way better for our employees who find it tricky and impractical to juggle a phone and a tablet or laptop

Cons

Hmm..only thing I wish it could do was run projects as well that way it would could do everything in our business - progress claims, variations etc. it can do partial invoicing which we find works a treat as a progress claim but for more complicated project based work it may be too simple - but do the trial so you can find out. As this product is not targeted at project building jobs this is more of a dream request than a ' con'.

Response from ServiceM8

Thanks Anita, really happy to hear to that you love ServiceM8.

Project management support isn't on any near horizon but we may improve support for it in the future.

Showing 5 reviews of 302 Read all reviews

ServiceM8 FAQs

Below are some frequently asked questions for ServiceM8.

ServiceM8 offers the following pricing plans:

  • Starting from: A$0.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Five capped plans to choose from to suit every small business. Plans bundle job credits, SMS credits & add-ons into a single monthly price for your business. Upgrade, downgrade or cancel, anytime. 14-day free trial.

ServiceM8 has the following typical customers:

Self Employed, 2–10, 11–50

ServiceM8 supports the following languages:

English

ServiceM8 supports the following devices:

iPhone (Mobile), iPad (Mobile)

ServiceM8 integrates with the following applications:

Deputy, Google Calendar, MYOB Business, Mailchimp, Microsoft 365, QuickBooks Online, Stripe, Workato, Xero, Zapier

ServiceM8 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat

Related categories

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