--- description: Detailed reviews on Zoho Assist based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Zoho Assist with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Assist Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [ITSM Software](/directory/292/it-service-management-itsm/software) > [Zoho Assist](/software/9913/zoho-assist) # Zoho Assist Canonical: https://www.getapp.ca/software/9913/zoho-assist Page: 1 / 61\ Next: [Next page](https://www.getapp.ca/software/9913/zoho-assist?page=2) > Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access. > > Verdict: Rated **4.7/5** by 1485 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zoho Assist • Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation. • Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available. • Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer. • Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode. • Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1485 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: ₹480.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Alerts/Notifications - Annotations - Authentication Software - Availability Indicator - Backup and Recovery - Billing & Invoicing - Chat/Messaging - Collaboration Tools - Conferencing - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard Software - Desktop/Browser Sharing - Diagnostic Tools - Diagnostics Tools - Email Reminders ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) ## Related Categories - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [Remote Support Software](https://www.getapp.ca/directory/563/remote-support/software) - [Managed Service Providers (MSP) Software](https://www.getapp.ca/directory/645/managed-service-providers-msp/software) - [Remote Work Software](https://www.getapp.ca/directory/1699/remote-work/software) - [Remote Desktop Software](https://www.getapp.ca/directory/1731/remote-desktop/software) ## Alternatives 1. [Slack](https://www.getapp.ca/software/91563/slack) — 4.7/5 (24196 reviews) 2. [ScreenConnect](https://www.getapp.ca/software/102389/connectwise-control) — 4.7/5 (1901 reviews) 3. [TeamViewer ONE](https://www.getapp.ca/software/90948/teamviewer) — 4.6/5 (11639 reviews) 4. [AnyDesk](https://www.getapp.ca/software/120039/anydesk) — 4.6/5 (1797 reviews) 5. [Supremo Remote Desktop](https://www.getapp.ca/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "Customer Service best friend" — 5.0/5 > **Mendy** | *July 17, 2026* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Ease of use, simple to direct clients to use for a great CS experience. Inexpensive for the value. and great connection > > **Cons**: Not sure on software update frequency. First-time connection issue. Once that was sorted out no issues after. > > Zoho is a great platform to connect to your clients for one on one customer support. Zoho is very easy to use and master in a very short time. The customer support you can offer your clients while using Zoho is level 1 top tier ----- ### "Trial Extension Request" — 5.0/5 > **Verified Reviewer** | *July 16, 2026* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: What I liked is that it's a solution for both attended and unattended remote support. Now I want to try the Jira integration and purchase licenses for Zoho Assist. For this reason, I request an extension of the trial version, please. > > **Cons**: So far, it meets all my expectations. For this reason, I request an extension of the trial version, please. > > Overall, Zoho Assist provides attended and unattended remote support, which is quite important for my company: chat, video, and calls. Now I want to try the Jira integration and purchase licenses for Zoho Assist. For this reason, I request an extension of the trial version, please. ----- ### "Well, it has the potential to be excellent, but it needs improvement." — 3.0/5 > **Raul** | *February 20, 2026* | Internet | Recommendation rating: 5.0/10 > > **Pros**: In terms of cost-effectiveness, the site offers several features at a low cost, allowing you to add multiple domains under a single subscription. > > **Cons**: The experience was good in terms of cost-effectiveness. However, there are many issues in the initial steps. I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet. There are problems logging in, forcing me to keep switching between apps until it works. Basic settings are confusing to find. > > Well, it has the potential to be excellent, but it needs improvement. I hope the service improves in these areas, thereby overcoming these issues. ----- ### "Other softwares don't even come close to Zoho" — 5.0/5 > **Trevor** | *May 23, 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I have a small business, and Zoho Assist helps me so much. The value for money is amazing, since I use the free account I'm able to not only connect remotely but I can have a few computers on unattended access so I can help whenever. We have multiple branches and being able to jump on and assist is a Godsend. It's so easy to use, I have people who are not computer savvy able to use it and it just works. The connection is stable, never having any connection issues at all. > > **Cons**: Honestly, nothing. I don't like that it's always asking me to pay for it, but I think they finally got me today and I'm going to upgrade to the $18 plan as one pro user, and no unattended access except the free ones. > > Overall, my experience has been a good one. I needed a program that I could jump on, send a link and access a computer remotely without needed excess drivers and other random things installing in the background, just a few buttons and I'm connected. I tried using other programs but they seem like they were made in the 80s compared to this. ----- ### "A Reliable and Secure Remote Desktop Solution For Business" — 4.0/5 > **Phalla** | *August 30, 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: We've been using Zoho Assist for remote support meeds and it has proven to be very instrumental. The connection is fast, secure and no lagging. It helps when connecting with customer devices to help them configure/troubleshoot or setup software which is convenient and saves time. It maks handling IT maintenance flawless thanks to unattended remote access capabilities. It's compatible with most devices and works across all operating systems making it ideal for business use. > > **Cons**: While it's a great tool, it doesn't come without a few shortcomings. I don't like the file transfer limits and often forces users to zip files for smooth transfer. Also the built-in chat feature isn't as functional and needs revamp. > > As an App Developer, Zoho Assist has been resourceful as it makes to possible to connect to customer/user device and help in configuration of software. It saves time and is convenient because I can handle issues at the comfort of my office or home. ----- Page: 1 / 61\ Next: [Next page](https://www.getapp.ca/software/9913/zoho-assist?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/9913/zoho-assist) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data