--- description: Detailed reviews on Zoho Assist based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Zoho Assist with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Assist Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/563/remote-support/software) > [Zoho Assist](/software/9913/zoho-assist) # Zoho Assist Canonical: https://www.getapp.ca/software/9913/zoho-assist Page: 1 / 55\ Next: [Next page](https://www.getapp.ca/software/9913/zoho-assist?page=2) > Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access. > > Verdict: Rated **4.7/5** by 1355 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zoho Assist • Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation. • Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available. • Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer. • Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode. • Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1355 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: ₹480.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Alerts/Notifications - Annotations - Authentication Software - Availability Indicator - Backup and Recovery - Billing & Invoicing - Chat/Messaging - Collaboration Tools - Conferencing - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard Software - Desktop/Browser Sharing - Diagnostic Tools - Diagnostics Tools - Email Reminders ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Support Software](https://www.getapp.ca/directory/563/remote-support/software) ## Related Categories - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [Remote Support Software](https://www.getapp.ca/directory/563/remote-support/software) - [Managed Service Providers (MSP) Software](https://www.getapp.ca/directory/645/managed-service-providers-msp/software) - [Remote Work Software](https://www.getapp.ca/directory/1699/remote-work/software) - [Remote Desktop Software](https://www.getapp.ca/directory/1731/remote-desktop/software) ## Alternatives 1. [TeamViewer](https://www.getapp.ca/software/90948/teamviewer) — 4.6/5 (11616 reviews) 2. [AnyDesk](https://www.getapp.ca/software/120039/anydesk) — 4.6/5 (1775 reviews) 3. [Slack](https://www.getapp.ca/software/91563/slack) — 4.7/5 (24019 reviews) 4. [Supremo Remote Desktop](https://www.getapp.ca/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) 5. [ISL Light](https://www.getapp.ca/software/114883/isl-light) — 4.7/5 (779 reviews) ## Reviews ### "Zoho Assist - no one else can beat it\!" — 5.0/5 > **Maxwell** | *July 18, 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: - Lightning fast computer access - Unattended Access - Technical Support Remote - Troubleshooting and Remote Assistance - Streamlined Rollout - Advanced User Controls - Similar to Bomgar - Advanced Access to Wake Up, Power On, etc.... > > **Cons**: No cons at all\! Even the price is affordable and over the last 2 years I have had no access issues or delays in connecting. > > I have been thoroughly impressed by Zoho Assist’s seamless remote-access capabilities. From the moment I initiated my first session, I experienced lightning-fast connections and an intuitive interface that made navigating between multiple computers effortless. Whether providing IT support to colleagues across different locations or accessing critical files on a distant workstation, Zoho Assist delivered unparalleled responsiveness and stability. Its streamlined setup process meant less time troubleshooting and more time resolving issues—boosting both my productivity and overall client satisfaction. Beyond its speed, Zoho Assist offers a suite of advanced features that elevate remote collaboration to a new standard of professionalism. Secure file transfers, unattended access, and comprehensive session reporting ensure that every support interaction is not only efficient but also fully auditable. The platform’s robust encryption protocols and customizable security settings give me absolute confidence when handling sensitive data or conducting high-stakes troubleshooting. In all my years of using remote-support tools, Zoho Assist stands out for its combination of performance, reliability, and feature richness—making it an indispensable asset for any organization seeking top-tier remote access solutions. ----- ### "Amazing amazing amazing\!" — 5.0/5 > **Theodore** | *December 24, 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: i USEd teamviewer for years, but this version of zoho assist is much more affordable, and does a better job of tracking and making it easier to bill the customers > > **Cons**: I wish there was a delete button, but I found it. It is under the device settings. That was nice - the AI found it for me. > > one of the best software i have ever used i would recommend it to everyone i know and i have helped others get involved. ----- ### "Unattended Access" — 5.0/5 > **mayur** | *January 5, 2026* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: What I like most about Zoho Assist is its secure connection and cost-effective pricing. It feels reliable when accessing systems remotely. Overall, it’s a practical and affordable solution for remote access needs > > **Cons**: While using Zoho Assist, the remote PC becomes inaccessible to other users during the session, and the system needs to remain idle. I was actually looking for a VPN-like access where anybody could continue working without interrupting the remote session. > > Zoho Assist offers good value for money, especially for unattended remote access. The interface is simple and easy to use, even for non-technical users. Remote access works smoothly most of the time and helps save a lot of time when managing systems remotely. Customer support is responsive and helpful. Occasionally, there are minor connection issues or small bugs, but nothing critical. Overall, it’s a reliable tool for day-to-day remote support and access ----- ### "Zoho review" — 3.0/5 > **Patricia** | *January 25, 2025* | Accounting Software | Recommendation rating: 3.0/10 > > **Pros**: That I could work on a return and when I get to office its ready to print or whatever needs done > > **Cons**: I have to leave my computer on at office > > Fair to Good I like that i actually login to the program I am using ----- ### "Reliable Remote Support" — 4.0/5 > **Verified Reviewer** | *December 9, 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: Zoho Assist has been reliable and easy to use for our internal IT team supporting multiple clinic locations. The remote connection loads quickly, even at sites with limited bandwidth, and the interface is straightforward for technicians. File transfer, multi-monitor support, and unattended access all work smoothly and help us resolve issues faster. It integrates well into our workflow and saves time during busy clinic hours. > > **Cons**: Occasionally, sessions can take a moment to initialize depending on the workstation, and the browser-based launches sometimes require a refresh. > > Zoho Assist has been a dependable tool for our IT department. We support hundreds of users across several clinics, and being able to remotely assist staff quickly is essential. Zoho Assist has helped us reduce ticket resolution times, provide faster support, and keep our operations running smoothly. The platform is stable, simple to use, and fits well into our workflow. ----- Page: 1 / 55\ Next: [Next page](https://www.getapp.ca/software/9913/zoho-assist?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/9913/zoho-assist) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data