--- description: Detailed reviews on Zoho CRM based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Zoho CRM with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho CRM Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [Zoho CRM](/software/9908/zoho-crm) # Zoho CRM Canonical: https://www.getapp.ca/software/9908/zoho-crm Page: 1 / 282\ Next: [Next page](https://www.getapp.ca/software/9908/zoho-crm?page=2) > Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat. > > Verdict: Rated **4.3/5** by 7007 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zoho CRM Segment customers based on purchase patterns, analyze webform statistics and conduct webform A/B tests. Identify marketing campaigns with the highest ROI and discover sales trends with customizable quadrants and cohorts. Access Zoho CRM dashboards via the analytics app on the phone. Personalize purchase stages and actions of customer's journey and improve decision-making with a prediction builder. Use AI-based email analytics and assignment rules while simplifying data collection with contextual and customizable forms. Create multiple pipelines based on geography and other parameters. Enjoy review processes with assignment and comment functions. Improve customer experiences with in-depth services and appointments features. Access custom signals, calls and email workflows for flexible communication. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 7007 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$14.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Accounting Integration - Accounting Software - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling Software - Asset Lifecycle Management - Automated Routing - Budgeting/Forecasting - Business Card/Badge Scanning - Business Process Automation - Business Process Control - Buyer Management ## Integrations (68 total) - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive - Google Workspace ... and 53 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.getapp.ca/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.ca/directory/230/crm/software) - [Contact Management Software](https://www.getapp.ca/directory/337/contact-management/software) - [Sales Force Automation Software](https://www.getapp.ca/directory/338/sales-force-automation/software) - [Lead Management Software](https://www.getapp.ca/directory/339/lead-management/software) - [Social CRM Tools Software](https://www.getapp.ca/directory/558/social-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18813 reviews) 2. [HubSpot CRM](https://www.getapp.ca/software/102533/hubspot-crm) — 4.5/5 (4491 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.ca/software/142099/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 4. [Kylas Sales CRM](https://www.getapp.ca/software/2052749/kylas) — 4.8/5 (629 reviews) 5. [Dynamics 365](https://www.getapp.ca/software/90844/dynamics-365) — 4.4/5 (5863 reviews) ## Reviews ### "Zoho could be for you" — 5.0/5 > **Kendall** | *July 23, 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: I like the fact the team at Zoho will do their best to help you worth your issues with any of their products . Lot of different products to help grow and support your business. > > **Cons**: you will touch base with many different reps and mangers. No dedicated team members. Wish some things was easier to setup. Maybe some type of ai can help with the speed of the setup. Pricing can be high depending on the filed or industry your business is in. Zoho health needs better explanations > > IT kinda hard to setup for small business and small team. But it still better than most tech companies ----- ### "Strong CRM to support a growing company\!" — 4.0/5 > **Verified Reviewer** | *January 16, 2026* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: I love that there is a free version for us to use while we are at a stage of growth where we are evolving from spreadsheets (free, but messy) and to a real platform that can support us\! > > **Cons**: I wish I could load update information fields for contacts or accounts as I am uploading. Legit the only challenge I've run into thus far in using this platform. I've used several other CRMs in my career and Zoho is the most intuitive. > > Does what we need it to do, super easy to onboard any new team members, and I haven't had to use customer support\! While the team at Zoho is likely awesome, especially given the product quality, I've been sufficiently satisfied since joining\! ----- ### "Zoho - trying to lead" — 3.0/5 > **Verified Reviewer** | *November 10, 2025* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: It’s a tool that Keeps all my leads in one place and helps me run a campaign. It is integrated with my website and Ring central my phone system. > > **Cons**: Its tasks are never in sync with Leads. These should not be so fragmented. Tasks should be marked on the page as Leads. > > I like its templates and ability to contact people using email and DMS. It got lot of fragmented like alerts, real messages messed up or buried in unwanted zero value automated alerts. ----- ### "It's helpful for keeping track of enrollment and how we’re interacting with parents." — 4.0/5 > **Pritam** | *August 11, 2026* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: We use this to keep track of parent inquiries and follow-ups during enrollment season. It’s pretty handy for storing contact details and keeping all my notes from meetings with families in one place. Honestly, the email templates are a lifesaver when I'm dealing with a flood of admission queries. Plus, being able to see the full history of our conversations really helps out when parents come back months later asking if we still have any spots left. > > **Cons**: The setup took way longer than I expected. Honestly, some of the features feel too complicated for what we actually need, and the mobile app doesn't always sync right. That's pretty annoying when I'm away from my desk. Then there's the pricing, it adds up fast if you want the features that actually matter for small educational settings. > > It does what we need for managing parent communications and tracking enrollments, though it's clearly built for sales teams rather than early childhood programs. Once you figure out which parts to ignore, it works well enough. Worth considering if you have budget and need better organization than spreadsheets offer. ----- ### "Great crm for sales" — 5.0/5 > **Verified Reviewer** | *January 21, 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Great customer support for onboarding.its easy to import data.itcreally is easy on your phone. The systems tag features are great > > **Cons**: I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm > > Its good . fast responses on oisdues.simple guidance when u get stuck..system works well even on free tiers ----- Page: 1 / 282\ Next: [Next page](https://www.getapp.ca/software/9908/zoho-crm?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/9908/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data