
About Shop Boss
Are you ready to take your shop to the next level? Managing an Independent Auto Repair Shop should not be difficult, but often times it is. While we cant help with employee hassles, payroll taxes, supplier issues and the like, we can help you manage your work load, shop flow and help you get the most out of each Repair Order. Shop Boss Pro can help you manage your shop with one of the most comprehensive shop management tools available! When it comes to Auto Repair Shop Software, Shop Boss Pro is the leading edge.
Pricing starting from:
US$109.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Shop Boss
Key benefits of Shop Boss
Text and Email Updates! Send text message and email updates directly to your customers. Message includes a link to view the Repair Order online for approval!
Add Photos to the Repair Order! Customer can view photos online. Build customer confidence.
Vehicle Issue Driven - What is a Vehicle Issue driven Repair Order? Simply put, each problem or concern that brings a customer to your shop is separated on the repair order. Then, the parts and labor that are used to correct that problem are grouped with the concern. This creates two main advantages.
* Helps the shop make sure that all customer concerns are addressed by the shop. There is nothing worse than finding a forgotten repair when the customer comes to pickup their vehicle.
* The customer is able to see exactly what was done to correct the concern, without having to read the entire list of parts and labor and guess which ones fixed the problem.
Complete Vehicle History - Vehicle Repair History is the heart of any Shop Management Software. History provides you with all the relevant details of any repair work done in your shop for any vehicle. Shop Boss Pro is no exception.
With the ability to search for vehicle history by VIN, License Number, Last Name, or Vehicle Description, Shop Boss Pro offers both a quick glance at prior repair work, as well as detailed information at the click of a mouse. Even if an owner sells their vehicle and it finds it's way back to your shop, you still have all the history information based on license number or VIN.
Account Tracking - While Shop Boss Pro does not aim to be a full accounting software package (Quickbooks does a great job and is widely used), we believe that tracking who owes you money is an essential part of managing your shop. So we have included an accounts receivable tracking program. For your commercial accounts, you can post full or partial payments, as well as generate statements for collections.
VIN Explosion - Enter your customers VIN number and Shop Boss Pro will decode and fill in the year, make, model and engine for you. This reduces the chance of data input errors, and improves the speed of entering the information.
Zip Code Explosion - Similar to VIN explosion, but completes the City, State when you enter the correct Zip code. Updated monthly to ensure accuracy.
Inventory Management - As with any Shop Management Software, Shop Boss Pro will let you enter, track and sell from your own parts inventory, and you can add a part to your repair order without having to enter it as inventory first. However Shop Boss Pro takes it a step further.
Let's say you have a general repair shop or a brake specialty shop. You don't inventory brake pads, but you see the same type of vehicle often. Our system includes a Parts Registry that keeps a separate record of each part you add to a vehicle, whether you inventory it or not. This way, you have a searchable database of parts that you use, but don't necessarily keep in stock.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
US$109.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Shop Boss
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Features
Total features of Shop Boss: 24
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Reviews
Already have Shop Boss?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Automotive
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
User Friendly - Feature Heavy - Great Product
Reviewed on 4/19/2021
I've had the fortunate opportunity to work closely with a number of people at shopboss. Our...
I've had the fortunate opportunity to work closely with a number of people at shopboss. Our business is always evolving and changing the way we do things. We are just a little different than most of our competitors. Shopboss is open to our suggestions and unique requests so that their software specifically fits our business model. I've never seen another company do that for us. The quality of their work is very high and keeps me excited about working with them to make shopboss the best it can be for us.
Pros
The software is very intuitive and easy to use. New employees can walk in and start writing work orders almost immediately. The work flow is simple and makes logical sense walking the customer through the intake process. They have built in labor books, parts ordering, and texting that are easy to use and make the speed of service lightning fast. New features are constantly being released and improving the overall quality of the product.
Cons
There isnt much bad to say about their product. They have experienced some growing pains as they expanded their customer base that effected service slightly. They have since corrected these issues. There are difficulties when working with a completely web based system but the benefits greatly exceed the cons.
Alternatives Considered
AMS ProtractorReasons for Choosing Shop Boss
ROWriter was charging a lot and moving to a web subscription service. Their technical support was atrocious and rigid. Their sales/account team was even worse as their turnover was so high we never actually knew who our account rep was. The software was stagnant and behind the times.Reasons for Switching to Shop Boss
Price, user friendly, cost, setup/deployment time, training, and backend setup were all factors in this decision. Shopboss excelled at them all.- Industry: Automotive
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
ShopBoss Review
Reviewed on 10/21/2021
Overall, First Rate and Top Notch! Customer Support has always been on top of things. I've referred...
Overall, First Rate and Top Notch! Customer Support has always been on top of things. I've referred ShopBoss to 2 other Shops and Help both of them get set up and it has been super smooth both times! Anytime me or my Crew have a problem, ShopBoss is on it! So, that is really nice! The system is pretty slick and does Work Nice, Dont Take my Cons as a personal insult.
Pros
The Digital Inspections, and Texting/Emailing has really stepped up our game.
Cons
We were 17 year Mitchel1 users, So coming from them to ShopBoss some of the things you can and cant do seem odd. Id like to be able to change the width of some of the items in the W.I.P.. Id like to be able to change the status( Inspection,Approval,Parts,Etc..) into my own custom labels and then color code them on the W.I.P.. I dont like the operation of a recomended Repair, I prefer the Revision(From Mitchel), basically an open quote stuck to the customers vehicle profile that I can see with out having to reopen. There seems to be a lot of Re opening things. Sometimes, Rarely, But Sometimes, The cloud base can be an Issue! It would be nice to have some sort of Server Based "imprint" or "Copy" for when there are Internet issues, either on my end or Shop Boss's end.
Reasons for Choosing Shop Boss
They were Expensive, Expensive and Expensive. I didn't mind so much, but in order to get what you or others similar to you offer, they wanted even more!Reasons for Switching to Shop Boss
The Customer Support from ShopBoss when I Called, They basically moved in with me.Response from CSB Technologies Inc.
Thanks for the review Erik. Great detail, here and we're actually working on some of the customization items you mentioned. I've forwarded this into our product team to add context to our UI / UX projects.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
pretty expensive for services used
Reviewed on 9/30/2021
i would get rid of yet today if it was up to me. cost verse benefits is terrible. i am the primary...
i would get rid of yet today if it was up to me. cost verse benefits is terrible. i am the primary user due to it being so time consuming for my techs.
Pros
that it saves limited history. that we can order parts for specific vehicles. that we can email/text customers.
Cons
features dont always work as we need. cant combine husband/wife/children/siblings. dont show all avaiable parts for vendors we use. scheduling doesnt work for what we need. very confusing to navigate. no rep came to educate us on use. cost is not worth the few features we use. estimates/quotes are very difficult to use/transfer. cant change credit card for partial cash payments. i could write a list of issues but these are the main ones.
Response from CSB Technologies Inc.
Julie, thank you for the candid review. We'd like to help you work through Shop Boss more efficiently, so our customer success team will reach out and do a de-brief with you.
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Stop wasting your time looking at other systems!
Reviewed on 10/12/2021
5 stars! Great software and great staff.
5 stars! Great software and great staff.
Pros
It just works! It's simple, easy, and intuitive. It's cloud based, amazing customer support, very affordable, and quick to learn
Cons
Maybe the look of the software is a little dated? But it's still better than something like Mitchell or protractor.
Alternatives Considered
TekmetricReasons for Choosing Shop Boss
It was clunky, receipts looked terrible, support was trash, only one person could be in a ticket, crashed often, had to pay extra for additional user licenses, they always had improvements but you had to pay extra (bolt on)Reasons for Switching to Shop Boss
Price and simplicity of the system.Response from CSB Technologies Inc.
Excellent review and feedback on your selection process, Matt. Glad to see Shop Boss has met your needs and then some. Always trying to advance the product, which will include some UI updates. More to come!
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Solid
Reviewed on 9/30/2021
In the beginning it was the best I have used in 35 plus years. Lately they seems to be a lot of...
In the beginning it was the best I have used in 35 plus years. Lately they seems to be a lot of growing pains
Pros
Cloud Based and the ability to have custom reports made
Cons
The fact that they are falling away from being an individual and teaming up with others
Reasons for Choosing Shop Boss
To be cloud based and to have the freedoms that SB offeredReasons for Switching to Shop Boss
To be cloud based and to have the freedoms that SB offered, they were small and very friendly and customer orientedResponse from CSB Technologies Inc.
Thank you for being a customer, John. We have some major releases coming in the next 2 weeks, including DVI and VIN Scanner, so let's make sure we connect to make sure you're seeing success.
Shop Boss FAQs
Below are some frequently asked questions for Shop Boss.Q. What type of pricing plans does Shop Boss offer?
Shop Boss offers the following pricing plans:
- Starting from: US$109.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Pricing is per month with no contract term.
Q. Who are the typical users of Shop Boss?
Shop Boss has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Shop Boss support?
Shop Boss supports the following languages:
English
Q. Does Shop Boss support mobile devices?
Shop Boss supports the following devices:
Q. What other apps does Shop Boss integrate with?
We do not have any information about what integrations Shop Boss has
Q. What level of support does Shop Boss offer?
Shop Boss offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat
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