Shop Boss

4.5 (53)
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Web-Based Auto Repair Shop Management

About Shop Boss

Are you ready to take your shop to the next level? Managing an Independent Auto Repair Shop should not be difficult, but often times it is. While we cant help with employee hassles, payroll taxes, supplier issues and the like, we can help you manage your work load, shop flow and help you get the most out of each Repair Order. Shop Boss Pro can help you manage your shop with one of the most comprehensive shop management tools available! When it comes to Auto Repair Shop Software, Shop Boss Pro is the leading edge.


Key benefits of Shop Boss

Text and Email Updates! Send text message and email updates directly to your customers. Message includes a link to view the Repair Order online for approval!

Add Photos to the Repair Order! Customer can view photos online. Build customer confidence.

Vehicle Issue Driven - What is a Vehicle Issue driven Repair Order? Simply put, each problem or concern that brings a customer to your shop is separated on the repair order. Then, the parts and labor that are used to correct that problem are grouped with the concern. This creates two main advantages.

* Helps the shop make sure that all customer concerns are addressed by the shop. There is nothing worse than finding a forgotten repair when the customer comes to pickup their vehicle.
* The customer is able to see exactly what was done to correct the concern, without having to read the entire list of parts and labor and guess which ones fixed the problem.

Complete Vehicle History - Vehicle Repair History is the heart of any Shop Management Software. History provides you with all the relevant details of any repair work done in your shop for any vehicle. Shop Boss Pro is no exception.

With the ability to search for vehicle history by VIN, License Number, Last Name, or Vehicle Description, Shop Boss Pro offers both a quick glance at prior repair work, as well as detailed information at the click of a mouse. Even if an owner sells their vehicle and it finds it's way back to your shop, you still have all the history information based on license number or VIN.

Account Tracking - While Shop Boss Pro does not aim to be a full accounting software package (Quickbooks does a great job and is widely used), we believe that tracking who owes you money is an essential part of managing your shop. So we have included an accounts receivable tracking program. For your commercial accounts, you can post full or partial payments, as well as generate statements for collections.

VIN Explosion - Enter your customers VIN number and Shop Boss Pro will decode and fill in the year, make, model and engine for you. This reduces the chance of data input errors, and improves the speed of entering the information.

Zip Code Explosion - Similar to VIN explosion, but completes the City, State when you enter the correct Zip code. Updated monthly to ensure accuracy.

Inventory Management - As with any Shop Management Software, Shop Boss Pro will let you enter, track and sell from your own parts inventory, and you can add a part to your repair order without having to enter it as inventory first. However Shop Boss Pro takes it a step further.

Let's say you have a general repair shop or a brake specialty shop. You don't inventory brake pads, but you see the same type of vehicle often. Our system includes a Parts Registry that keeps a separate record of each part you add to a vehicle, whether you inventory it or not. This way, you have a searchable database of parts that you use, but don't necessarily keep in stock.


Images

Shop Boss Software - Work In Process
Shop Boss Software - Reporting and Analytics
Shop Boss Software - Labor and Parts Guide
Shop Boss Software - Repair Order
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Shop Boss video
Shop Boss video
Shop Boss Software - Work In Process
Shop Boss Software - Reporting and Analytics
Shop Boss Software - Labor and Parts Guide
Shop Boss Software - Repair Order

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Reviews

Overall rating

4.5 /5
(53)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support Software
4.6/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 53
Michael
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

User Friendly - Feature Heavy - Great Product

Reviewed on 2021-04-19

I've had the fortunate opportunity to work closely with a number of people at shopboss. Our...

I've had the fortunate opportunity to work closely with a number of people at shopboss. Our business is always evolving and changing the way we do things. We are just a little different than most of our competitors. Shopboss is open to our suggestions and unique requests so that their software specifically fits our business model. I've never seen another company do that for us. The quality of their work is very high and keeps me excited about working with them to make shopboss the best it can be for us.

Pros

The software is very intuitive and easy to use. New employees can walk in and start writing work orders almost immediately. The work flow is simple and makes logical sense walking the customer through the intake process. They have built in labor books, parts ordering, and texting that are easy to use and make the speed of service lightning fast. New features are constantly being released and improving the overall quality of the product.

Cons

There isnt much bad to say about their product. They have experienced some growing pains as they expanded their customer base that effected service slightly. They have since corrected these issues. There are difficulties when working with a completely web based system but the benefits greatly exceed the cons.

Alternatives Considered

AMS Protractor

Reasons for Choosing Shop Boss

ROWriter was charging a lot and moving to a web subscription service. Their technical support was atrocious and rigid. Their sales/account team was even worse as their turnover was so high we never actually knew who our account rep was. The software was stagnant and behind the times.

Reasons for Switching to Shop Boss

Price, user friendly, cost, setup/deployment time, training, and backend setup were all factors in this decision. Shopboss excelled at them all.
Woodrow
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Make the move and don’t look back!

Reviewed on 2023-02-11

Originally this company was family owned and the Overall experience was like dealing with family,...

Originally this company was family owned and the Overall experience was like dealing with family, then when they moved to the next level, the only thing that changed was more features, better resources and more friendly family to deal with!!

Pros

From The integrated inspection feature, to the ease of creating unlimited canned jobs, to the way the software communicates with some of my marketing partners, where do I start? Where do I end? It’s good!!

Cons

Only con I can think of is that we didn’t switch sooner!!

Alternatives Considered

Shopmonkey

Reasons for Choosing Shop Boss

Originally Main reason was for the cloud based and to simplify. Saving money and dealing with a company that made more advancements inside of the first year than the old company made in 12 was a bonus!!

Reasons for Switching to Shop Boss

The warm welcome from the sales, along with the ability to run the program side by side with my old one for a month for free.
Amanda
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

The only thing consistent with ShopBoss is it is down, and "being worked on"

Reviewed on 2023-06-15

Just know we are severely disappointed.

Just know we are severely disappointed.

Pros

When our current owner purchased the business from the previous owner, he used ShopBoss and we just carried it over since the staff was familiar with it so thats the only reason we use it.

Cons

The fact that it is so consistently down, or being worked on. And all we get is a sorry. Funny that the billing is NEVER down, or the ability for them to charge our cards is NEVER down. Our shop depends on this program to work for our shop to run seamlessly. However, we can't depend on that. This week so far (Thursday) it has been down twice for HOURS. The first day, we had customers waiting and our techs were in the middle of jobs when it went down, we had no way for them to pay--or even open Work Orders to see them, so the amount of people who walked out with free work is asinine. All because the program doesn't work like it is supposed to--like we pay for it to work.

Response from CSB Technologies Inc.

Hello Amanda, we can appreciate your frustration with stability over the past few days. Shop Boss is a program that is meant to run your business, and when it's unavailable, things come grinding to a stop. For that, we apologize, and will continue to monitor and optimize until we get back to our 99.99% uptime. If you'd like to discuss further, please reach out to our service team at [email protected] and they'd be happy to discuss your current situation.

Victor
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Good POS for an auto shop, needs some updates

Reviewed on 2024-03-07

Pros

The boss inspections are the best inspections of any other POS

Cons

missing some integrations, not synced dispatch board

Danielle
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Shop Boss Review

Reviewed on 2023-02-10

Shop boss is a great software, it isn't perfect but no one is perfect. I highly recommend shop...

Shop boss is a great software, it isn't perfect but no one is perfect. I highly recommend shop boss.

Pros

The software is very windows based, so easy to work with, it's "click and play". The team at shop boss is interactive with their clients and very responsive to suggestions to make the product better. They have a dedicated support team available by chat during business hours and respond to email queries within one day typically.

Cons

The inventory system needs work - but guess what? As stated above, they are hugely responsive and they are working on fixing it! It would be nice if their reports explained a little better what data they were pulling (sometimes it doesn't make sense what information is presented) but again, if you contact support they will explain everything to you.

Showing 5 reviews of 53 Read all reviews

Shop Boss FAQs

Below are some frequently asked questions for Shop Boss.

Shop Boss offers the following pricing plans:

  • Starting from: US$199.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing is per month with no contract term.

Shop Boss has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Shop Boss supports the following languages:

English

Shop Boss supports the following devices:

We do not have any information about what integrations Shop Boss has

Shop Boss offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

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